Vueling Airlines review: Charges

We flighted from LAX to Lisbon via Barcelona on 10/11/2023 in order to catch 10-day MSC cruise which sail on 10/14/2023. Flight arrived on Barcelona (BCN) on time. But the connecting flight from BCN to LIS was delayed and the delayed flight did not post on flight information board. During the nearly 12 hour flight from LAX to BCN, airline did not provide food (has to pay) except water. We are hungry. We asked Vy's ground service agent about the flight to LIS. He did not know and told us go to eat. After meal, we asked Vy agent again about the flight to LIS. He told us that flight has already left and we missed the flight. We complained to him. He said 'Don't worry, we have 4 flights next day (7:00, 12:10, 19:20 and 20:20), we will issue a free boarding pass to us". That was already 19:45, the Vy customer service inside airport has already closed. So we exited airport and find a hotel for the night. The hotel cost $185.45.

The Vy customer service counter at airport open at 6:00 and we line up at 5:30 as 1st customer. The counter opened at 6:20. After we explained the situation, the agent want us pay $436.30 even we explained that it was not our fault. If Vy did not delay the flight we will be in Lisbon on time. However, the agent insisted us to pay otherwise we will miss our cruise. So we are force to pay.

We are demand refund of $436.30 for the air fee from BCN to LIS and reimbursement of Hotel expense of $185.45 because we have already paid 2 night hotel at Lisbon (10/12 and 10/13). By the way, the $436.30 charge included$110.00 luggage fee. However, luggage should be free.