Vueling Airlines review: Do not fly this airline, ever!!!

Vueling were fully responsible for the worst travel experience I have ever had! Four days ago, on May 18, I arrived early at the Florence, Italy, airport for my early morning flight at 06:25 to Gatwick, London. (The airport closes from 12:30 am-04:30 am.) When I arrived at 4:30 there was already a long line of people at the check-in desk. These people had obviously been arriving through the night not knowing that the airport closes. I went to the security area and I was informed, as I expected, that I would have to get my boarding pass from check-in before I was allowed into the security area. After finally getting checked in and then going through the line at security, I arrived at the gate 15 minutes prior to take off - only to be informed that the flight had closed! There was no last call or warning at all! Another passenger arrived at the gate at the same time as me and he, too, was ;barred from the flight. I wonder how many other empty seats of people behind us in the lines the flight took off with! There was another flight later but none of the poorly-trained and indifferent Vueling employees I spoke to could or would help me and even told me they could not sell me any tickets! They gave me a phone number to call which I tried but was not in service! What incompetence! Completely blindsided and now at my wits' end - barred from my flight, no tickets to buy and no phone number that works to even speak to someone at Vueling - I made the decision to get to the station in the center of Florence and take a train to Rome airport. After being messed around at the station, too, I eventually got a train to Rome, and then had to change and get another train to the airport, together taking 3 hours. After being stuck in the airport for 24 hours, I boarded my flight direct to Los Angeles the next morning. When I asked Vueling for compensation for the flight that I missed - as well as the connecting flight to Los Angeles that I also missed - plus the train fares and hotel expenses that I'd incurred, they shifted the blame on to ME! Their response was "We apologize for the inconveniences you experienced at the airport. However, we are unable to offer compensation for this situation, as it is the passenger's responsibility to arrive on time for boarding" It cannot be MY responsibility to be on time when THEIR hopelessly inadequate check-in facilities made that impossible! This airline does not care about its passengers and despicably shirks all responsibility for the disasters they are the sole cause of.. I'm 78 years old, and do not need all this drama at this stage of my life. I will not let this go and am pursuing bad publicity on a regular basis as well as legal remedies to get the compensation I feel I justly deserve.. Certainly, I can start with a few stinking reviews; they might at least help shorten the lines at their check-in areas..