CB Grocery Stores and Market Vons Complaints #222-241

Vons review: customer service

Parker Gibson of Los Angeles, US

Oct 13, 2019 6:34 pm UTC

Verified customer

I have been a member of vons for years. Never have experienced and issue regarding customer service, until today.
I am completely and utterly disgusted.
This woman, working as a cashier, gave me the worst customer service ever given. After "swiping" everything and getting the total, my card swiped. With her not saying anything, she stared and looked at me blankly giving attitude. Apparently when I swiped, my card had declined and she continued to sit there not saying a word and just look at me like i'm an idiot. I proceeded saying I swiped, she rudely replied saying it was declined in front of everyone. I replied saying "you could have said that instead of looking at me in disgust" she proceed by saying she was trying to be "discreet" and the way she said that and the faces she made were absolutely disgusting. I am horrified. I proceeded by saying the attitude was not necessary, she could have simply said something rather than starting confrontation. She proceeded to say nasty things. I will not stand nor put up with this.

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+1 (877) 723-3929

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+1 (877) 505-4040

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+1 (714) 300-6131

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+1 (714) 300-6786

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deliverysupport@vons.com

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618 Michillinda Ave., Arcadia, California, 91007-6300, United States

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