Vonage review: Option to give 0 stars?

Our experience with Vonage has been nothing short of exhausting. Their customer service is a constant loop of being bounced from one team to another, each one passing the issue along without taking ownership. Technical questions go unanswered, support reps provide vague or irrelevant responses, and their API team defaults to “read the documentation” even when the documentation has already been followed to the letter.

We’ve had an open API access issue for more than a month, submitted five separate tickets, and still have no resolution. Our account representative has been completely unresponsive, no replies to direct emails, no acknowledgment when CC’d on support threads, and no escalation of the problem despite repeated outreach.

Beyond the lack of support, the reliability of Vonage’s services has become a daily frustration. We’ve dealt with dropped calls, outages, inconsistent service, and fax functionality that fails at random. These problems disrupt operations and waste significant time that should not be spent troubleshooting basic service functionality.

At this point, it is clear that Vonage is not equipped to provide dependable service or meaningful technical support. Our experience has been marked by delays, dead ends, and systems that do not work as advertised.