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CB Vehicle Repair and Maintenance Volkswagen Complaints #62-81
Volkswagen

Volkswagen review: Poor customer service

M
Author of the review
3:25 pm UTC

I took my Beetle in for a air bag recall. While there I asked to have the left front reflector re-glued since the original one fell off. I was charged $150. A few days later, it fell off again. I phoned the company but no apology was given. Then, my driver's side window would not open so I ordered the motor. Cowell "gifted" it in exchange for the $150 charged for the reflector. I got the motor but my mechanic discovered that it was not the motor that failed. It was the part that held the window up. I returned the motor and was charged another $380.80 with no explanation as to the cost. My Beetle is 8 years old and I need a new car. It is my third VW but I will not consider a new VW anymore. If a dealer cannot service the car properly, how does anyone expect good service when it is needed. I am not looking for compensation, After emailing VW, my complaint was ignored. An explanation was not forthcoming.

Desired outcome: An apology and an explanation.

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  1. Volkswagen Contacts

  2. Volkswagen phone numbers
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    100%
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    More phone numbers
  3. Volkswagen emails
  4. Volkswagen address
    Berliner Ring 2, Wolfsburg, England, Buckinghamshire, 38440, Germany
  5. Volkswagen social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 29, 2026
  7. View all Volkswagen contacts
Volkswagen Category
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