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To all Board Members,
My name is Rachel Bennett, I bought a new Atlas in 2020. It was a 2019-year model. Very early on after purchasing the new vehicle I began to have problems and would take the Atlas into the shop so far at least 5 times and waiting on them to schedule a 6th to fix leaking antifreeze again as well as other issues sway bars fixed twice still not correct, bearings out and replaced with a few thousand miles many recalls fixed. Currently on a waiting list to get the coolant leak again needing a rental car while they fix again so I can go to my Dr. Appointments . I will provide you with all documentation from the dealership where they have tried to fix the vehicle. The Thyroid cancer was diagnosed one year and a half or so after I bought the Atlas, they had to remove my Thyroid completely and was told it was not genetic it was due to exposer of something. The Dr.s at MD. Anderson is willing to test the air in the Atlas to see if this could have caused the cancer. I have never nor do I never want to get attorneys involved in this whatsoever, I just want my car fixed and to know that it is healthy so that my when my grandchildren are with me I am not afraid that they are breathing in something that could put them thru all I have been thru. I love the Atlas and have thought about just trading it in but then I would feel Quilty for the new owner that they cannot fix the issues that I am having. I hope that we can work this problem out without dragging others in. I thank you for your time and for hearing my concerns. The vehicle was purchased in VW of Conroe Texas by me and my husband Larry Bennett. I will get all documentation together for you to review. Thank you again.
Rachel Bennett
Admission and Benchmark Coordinator
[protected]@shsu.edu
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