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Villages Golf Cart Man
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www.villagesgolfcartman.com
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Villages Golf Cart Man complaints 5

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4:08 pm EDT
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Villages Golf Cart Man product quality/customer service

Purchased a custom golf cart body kit that would fit a Club Car Precedent. The 34 Roadster Truck body kit was purchased on 6/27/2019 and paid in full on that date for $4, 691.25 which included shipping, handling and a crate fee.
When purchased, I was told it would take 4-6 weeks before I would receive the body kit which I had drop shipped to my body shop for painting (Tony claimed that they do not paint and ship bodies since they can become damaged in shipping).
The body ended up shipping and the body shop receiving it 9 weeks later after a lot of excuses from Tony Colangelo (including something about having problems getting his employees to show up for work).
The body kit was sold to me as primed and paint ready but came in with the edges missing around most of the kit. This required nearly $2, 400 worth of work to rebuild the edges of the kit so that it could be painted (along with other body work to clean up the work that should have been done by Villages Golf Cart Man).
In addition to the problems with the body kit, I also received a lot of problems getting support for the fabrication work to prepare the golf cart to receive the body kit. I was sent a one page instructions on what needed to be done but this was missing about 10 pages of necessary changes to make the body kit fit. The received instructions where mostly concerned about the extension of the frame. I found these instructions to be incomplete even for the frame extension. Buyers beware, do not follow the instructions as shown. Make sure you add additional support to the frame extension by adding a piece of flat aluminum on the outside of the frame to make it more rigid and less likely to crack or break as seen in more of the other complaints on this site. There was no mention about the necessary work to cut down the battery box by three inches or to create a new frame to support the seat. There is also no mention that you must cut some of the front suspension to allow the extended steering wheel column to fully turn. There is also some extensive work to cut down the old glove box bottom to allow the body kit to fit down on the frame. There are no instructions on how to do the seating or that you can't use the existing seats that came with the golf cart.. you must make them yourself. All of these issues cost a lot of extra money that is not noted on their website, in their instructions or in conversations with them.
They claim a customer support number and email for the fabrication support. This turned out to be a real gem of a person who only claimed that you need to be a fabricator to complete this work and provided no support whatsoever. Being an engineer, this wasn't a problem for me but it would have been helpful to have a much broader set of instructions and warning on the additional costs that you must do to support this project.
When approaching Tony Colangelo about the additional costs and asking for a refund on the $2, 400 worth of additional body work to get the body ready for painting, all I got was a lot of complaining about my body shop and that I was being taken for a ride. He then proceeded to belittle me and spent as much time dodging the real issue with the customer satisfaction about the product quality.
I would highly recommend that you take your business elsewhere as this company will not provide what is advertised on their website. Buyer beware.

I'm providing a picture of the body damage as it was cut out of the mold too short and was very thin and brittle (obviously, they were in a hurry and did not care about quality).

I'm also providing a finished product picture to show that, yes, I am an engineer and can do the work without the support of their "customer service".

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A
10:42 am EDT

Villages Golf Cart Man golf cart customization

If I could give it zero stars, I would. Beware when doing business with these people. I was told on 21 August 2019, they do not have the resources or funds to do work. They do not deliver as promised or according to contract. They will tell you they are working on it over and over again.
Gave them a Mr. Toad's Wild Ride car for conversion to a golf cart in January 2016. $30k+ and still have not seen my car/golf cart. I have filed a law suit, gone through mediation and still no car to this day. I want my car back!

Be careful before doing business with these people!

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12:48 pm EDT
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"My company ordered 2 golf cart body frames as I build custom carts for my clients. When I went to pick up one of the bodies, after making multiple confirmations the body was ready, when I arrived, it was not. They had excuses for not having it ready. Why would someone allow a customer to drive over 3 hours to pick up a product and not be honest enough to...

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Is Villages Golf Cart Man legit?

Our conclusion: After careful review, ComplaintsBoard concludes that Villages Golf Cart Man has trust issues, raising doubts about their legitimacy. We highly recommend being cautious and doing some research before engaging with Villages Golf Cart Man. If you have had a negative experience with Villages Golf Cart Man, let ComplaintsBoard know by filing a complaint.

Villages Golf Cart Man earns a trustworthiness rating of 23%

Assess your risks. Protect your personal information when dealing with Villages Golf Cart Man.

Exercise caution when using villagesgolfcartman.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

If you purchased a website from Villages Golf Cart Man that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Villages Golf Cart Man. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • The age of Villages Golf Cart Man's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Villagesgolfcartman.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Villagesgolfcartman.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
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11:08 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I reserved and paid for a golf cart for a rental in Sept. 2010. When I got the cart in March of 2011 I needed it for 1 week. The golf cart I received was dirty, slow, and bounced up & down while riding. I took it home and then returned it the next day asking for another cart. No such luck. I was told no other carts were available. Sue, the so called...

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5:36 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Horrible customer service. We were told one year warranty on very expensive custom cart. We had to fight for every single event..and there have been several from leaking to broken welds. Owner calls us liars...says it's only a golf cart, not for $19, 000 it's not. Very, very difficult to deal with. Have lied to us and the company that finally did the...

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Overview of Villages Golf Cart Man complaint handling

Villages Golf Cart Man reviews first appeared on Complaints Board on May 18, 2010. The latest review product quality/customer service was posted on Oct 28, 2019. The latest complaint Terrible Customer Service & treatment was resolved on Mar 19, 2011. Villages Golf Cart Man has an average consumer rating of 2 stars from 5 reviews. Villages Golf Cart Man has resolved 1 complaints.
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  1. Villages Golf Cart Man contacts

  2. Villages Golf Cart Man phone numbers
    +1 (352) 350-1169
    +1 (352) 350-1169
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  3. Villages Golf Cart Man emails
  4. Villages Golf Cart Man address
    3028 N County Rd 470, Lake Panasoffkee, Florida, 33538, United States
  5. Villages Golf Cart Man social media
Villages Golf Cart Man Category
Villages Golf Cart Man is related to the Vehicle Repair and Maintenance category.

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