Floyd's Tire & Car Care Center

Iv taken multiple vehicles to Floyd's over the years. They quickly diagnose the problem. They are fair and have always taken care of me. Repairs are done quickly, communication is excellent, and prices reasonable. Its great to have found a place I can trust.

I went to Floyd's to buy a tire and get a wheel alignment. I told them I needed the front passenger tire. When I called to check if my car was ready, they said yes, but I needed a right passenger tire. I told the lady that's the tire I asked to be replaced. She said no, I said driver's front. I didn't argue and asked her to put my old tire back on. She said they couldn't find it. I told her they had just finished working on my car. Then she said the mechanic had gone to lunch and wouldn't be back until later. I had recently been to another shop where they identified the bad tire, so I knew which one I had asked Floyd's to replace. She kept me waiting on the phone and finally came back to say that the mechanic also said that tire was bad. So I had no choice but to buy another tire. She didn't show me the tire or let me see it, even though I know I asked for the front passenger tire to be replaced. They cheated me.

I had my car towed to this company on 8/31. I was referred to them by ***. The oil was leaking and there were issues with the brakes and rotors. I asked them to do a pressure check. They came back and told me my engine was ok and told me what the readings said. They did a diagnostic as well. They came back and told me there was a problem with my brakes and the oil. They check the check engine light and told me the other issues and told me I needed a thermostat. I told them I didn't believe I needed a thermostat and asked them how they knew that. They said it was from the reading of the check engine light. Floyd's put on the thermostat. I picked up my vehicle on 9/5. I drove my car and my car started overheating and smoking. I took it right back to Floyd's. They told me I had a bad radiator. I told them my radiator was fine before I brought it to them. I had them to replace the radiator. I was still having issues with the vehicle. I took my car back to them several times because my car was still running hot and smoking. They claimed they had test drove my car several times and didn't have that issue. Then my fans were not coming on and they were working prior to the radiator repair. Floyd's told me that one of my fans was working, but it was not. *** had my car taken to another shop. I had to have the fans repaired. I paid $500 for that repair and parts. I paid Floyds over $3000 for repairs that didn't fix my vehicle.