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Mister Transmission
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2.6 27 Complaints
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Mister Transmission Complaints 27

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F
11:31 pm EDT

Mister Transmission transmission repair

I am complaining about about my experience with your Edmonton location
Address: 4918 84 Ave NW,
Edmonton, AB T6B 2S9
Name: Franc Scarcella
Vehicle : 2000 Toyota Camry Solara
Date towed in to your shop: July 11
Totally disappointed with Chris at this location
To date I have been getting all kinds of time commitments and broken promises
Two weeks today and I still have no idea what is going on with my vehicle
I get a commitment time which comes and goes...no contact at all
I call in for an update( since he will not call me) and again more broken promises.
I am very upset.
I am a pensioner on a fixed income and paying out $45 per day for a rental
car.
I want some help here.
I am not comfortable with anything I hear from this company representative
Furthermore I am reluctant to take and advice or recommendations for any course of action
If am prepared to have my car towed from this location.
I will dispute any amount owing and will be pressing for compensation of my rental invoice
I am prepared to pursue this in small claims court if need be
Franc Scarcella
Parkland County AB
[protected]

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12:56 pm EST
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After my transmission died on the road I took it to Mister Tranmission (O'Connor location) because frankly it was close by. Worst mistake of my life. Spent $3800 cash on a "transmission rebuild", they then gave me a business card that I would use as my "warranty". I wish I had taken this as a red flag. Since the summer (last year) the transmission...

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1:05 pm EDT
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I had them rebuild a manual transmission and new seals installed in a transfer case. Afterwards, the transmission failed and was bone dry inside. On June 3, 2019 (Repair Order #52750) I had Mr. Transmission rebuild a manual transmission and have new seals installed in a transfer case of a 1991 Dodge Ram W350. They called a day or two later and said it wa...

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Is Mister Transmission Legit?

Mister Transmission earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: Mister Transmission stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Mister Transmission's reputation as a trustworthy leader in their field. Customers can rely on Mister Transmission's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Mister Transmission. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mistertransmission.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mistertransmission.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The website belonging to Mister Transmission has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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B
7:21 pm EDT

Mister Transmission diagnosis and repair or replacement of a 2003 chevy silverado 1500.

Called Mr transmission in Madison Tn and asked about fixing my vehicle. Talked to the owner who runs it. He told me to bring it in. (It was a sat). I couldn't get the truck there before 12 noon when they closed because I work. So I drove it over that evening and left it, key in the drop box.
Monday the owner calls and says we will do a diagnostic on it and that's 90 or something 100$ Which will be included w the repair. He thought it may be electrical in nature but doing the diagnostic will let him know what's needed. He then calls later and says the transmission has all sorts of problems mostly leaking from the tourq converter. Black dust and shreds of metal. I asked how much, he starts adding... says 3500$. Or so! What! I said I cannot pay that. It's to much. I'll come get the vehicle. He said you will have to pay me for labor and reinstalment of the transmission I said what? Oh yes! We had to tak it out! How do you think we look at it? And that will be about... well let me ask my dad... on that.. WTF? Came back and said 690.$ or something like that! Omg! Tim Tarbutton

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11:24 am EDT

Mister Transmission transmission

Stay away from Antoine location in Houston, Texas!
They had my daughters car for 13 weeks! They made her prepay to take the car.
It was a run around for 13 weeks. Lie after lie after lie.
Today we sat in the shop for 4 hrs. We were not leaving until we got the car. We were not the only hot customers demanding their car either. One was an HPD officer. They are also operating under 2 names. They owners phone was not working.
I have never experienced liars like this group. It is a family run business. Father, son and his wife. Con artist. They use a cell phone, no business line in the place. The son was dropping F bombs at me! They do not have any capital to buy parts or basics. We had to go out to buy their parts. They collected her money in advance too.
I rate them an F-! Next morning car not running!

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12:51 pm EST
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Mister Transmission Speed sensor, gasket put on pan

Nightmare service experience

Avoid avoid avoid! I brought my 2007 cadillac dts in to mr. Transmission for repairs. People please don't waste your time getting your vehicle service here... You will regret it.
Trust me. This is what happened….

Check this out… I had previously posted this same review and I received a call from mr. Transmission begging me to remove the review. They offered me money to remove the review. (Peope this is how shady they are) after I removed the review. They did not give the small partial refund on my funds. Isn’t thad dirty? Do you really even want to deal with such a repair facility? Do yourself a favor take your car to the dealer. You will come out cheaper

Shad tree mechanics
Fly by night!

My cadillac was supposed to have had the speed sensor changed and gasket installed on the transmission pan. They claimed to have found shavings in the transmission. Less than two days after the repairs the car was inoperable again. We called them asking to bring the car back in to have them check the work they performed. They refused to look at the care again. The said “ we told you the transmission needed us to tear it down" they were so rude and nasty. We just wanted them to make good on the repairs that they had just done. Maybe the parts they installed was faulty or something. We were left out in the cold.

After this horrible experience we took the car to crest cadillac within a day they replace the faulty speed sensor that mr. Transmission installed. Crest cadillac suspected that the sensor might not have been ever changed because the original was still on the car and it hadn't been changed. Mr. Transmission also left the transmission fluid very low because $40.00 worth of trans fluid had to be added. Crest cadillac also changed the shifter. Further crest cadillac found in their inspection that two wires had been rubbed raw and was touching body of car. Mr. Transmission found none of they issues, failed to properly fill the car and it's highly questionable if they actually changed the speed sensor. When I confronted them about their terrible work. They hung the phone up on me and when I called back they talked to me very nasty like I was a dog or something. Please don't take yourself through this agony. Dont bring your car to mr transmission.
They wont make good on anything. Be warned be warned warned.

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10:09 am EDT
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Mister Transmission Bad service

Transmission troubles. The last thing I needed was the first thing to go. I brought my 2014 ford escape in with transmission trouble to mister transmission st.thomas. dreading the worst only thing I hate more than mechanics are dentists . But I have to be honest. I was completely shocked. They fixed my car right the first time on time. Sure it cost me some money but they were helpful, explained everything in detail and did NOT rip me off. So I guess what I'm saying if you want bad service go somewhere else.
Paul King Sr.
37 year resident of St.Thomas

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thanks for the great service boys. Keep up the good work ! My daughter called last night and told me that her transmission is acting up so I'll be up to see you soon . you can get this one fixed up too. Very happy :)))))

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4:32 pm EDT

Mister Transmission Unethical behavior

My transmission went out in my car on 6/24/2015. My husband was looking on internet to find someone to fix it. Gave me the web site www.montgomerytransmissionrepair.com So I looked it up said Magnolia and I live in Tomball so that wouldn't be that far from me. Well guess what that is not there real location! Go figure the real location is 5342 Antoine Houston, TX which is 21 miles from where I live. I didn, t mind that I had to pay upfront but I thought my car was going to be fixed. I didn't get it back until July 6th. That was because even though I paid upfront and explianed to them I was going to be on a cruise and would not be able to pick up car and proceeded to give them my husbands number to contact him and have the car picked up. Did they do that no-no-no proceeded to call my phone and leave several messages that it was done. When I got back listened to all messages and found my car not picked up. So I proceeded to call company on Monday to get directions for my car. This is when I found out it was 21 miles from my home. I was upset because I had to let the person taking me to get my car know that it was on the other side of town and I would gladly pay gas money after paying to much for a nonworking transmission. I tried to take the car to same company on Spring Cypress and they would not honor the warranty. I was speaking with the person they put in charge of the shop when the owner who knew nothing about what was going on chimed in rudely to say I need to send it back to the other shop. When I called the other shop and explained to them how they deceived me and I could not drive my car that far they proceeded to tell me towing was not covered under warranty. I was deceived by the web site and do not believe I should have to pay for towing. My insurance pays upto 11 miles so now I have to pay for the other miles that are not covered. I will be posting my bad situation to everyone I know the faster this company goes down the faster i get a good nights sleep. I can not believe this is how companies are ran. I now know I need to go back to my Mechanic who probably not specializing in transmissions but would probably make sure that the job gets done right. It is now 9/22/2015 and I don, t have a car. Thanks alot for nothing

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3:19 pm EDT
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"fixed" my transmission by rebuilding it at a cost of $3, 790. The transmission failed with in 23 miles. They towed it back in and kept it several days, then when I called every day told me that the car computer was bad. That is $1000 from the dealer. They said they could look for a used one they could put in. I said look and let me know. They did not let...

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2:34 pm EDT
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My husband took his truck in for transmission repairs, they had his truck for 2 months before they even fixed it, well so called fixed it. He drove it for 2months an had to take it back in cause it wasn't workin properly. They gave it back an again it messed up an its bac in after 1 1/2. Mr. John at this location is a scammer, he will do anythin illegal to...

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4:23 pm EDT

Mister Transmission Bad service

I called several Transmission place to get a quote on my repair, I contacted Mr Transmission in Ft Walton Beach Fl, Only to hear them slamming another company that I went to as for example, They will over charge You, Won't work right, and a THIEF. I therefore decided to go with Mr Transmission due to the fact I'm from Sioux Falls South Dakota.

I brought my vehicle to McGee shop for them to test drive it and take a better look at it only to get a phone call back saying it will cost me anywhere from [protected] dollars. I then told him to proceed with the tear down. Upon tear down he contacted me and told me it was going to cost me just about 2600.00 and I was flabbergasted by that. I told him go ahead and repair the transmission. I recived the vehicle back on the 2nd of June. Paid in FULL CHECK. Took my family and my mother to orlando for theme park Fun. Drove 463 miles only to come to find out that I started having problem again. Contacted MCGee in Ft Walton Beach and He informed me to drive it to Altonote Spring, which is about approx 40 miles from where I was staying. On the 7th of June I met with Ruth at Mr Transmission and she informed me it will be a bit, I went to get a rental vehicle from avis, which I only kept for 3hrs due to Ruth telling me the vehicle was fixed. She claimed the computer was bad. So I went to Ford and purchased a new computer or a reman brought it back to Ruth, installed it and she said that I was good to Go. Took the car back to the rental place, which closes at 6pm it was 5:59pm when I dropped it off. Got a ride back Left Mr Transmission at 6:30 only to drive 4 miles down the road, broken down.

Contacted Ruth in Altanote Spring to informed her the vehicle is not moving and that I'm on the Highway along the side of the road. She said She'll have a tow truck there shortly, approx, 8:45 The tow truck arrived took me and the vehicle back to the shop only to find myself stranded. I asked ruth how am I suppose to get back to Kissimee Where my family is, She stated I QUOTE, ITS YOUR PERSONAL PROBLEM NOT MY RESPONSIBILITY I'VE GOT TO GO TO THE GYM. I was applaud my her action. I therefor walked to Orlando International airport to rent a vehicle only to get back to my family at 1 or 2 in the am. The next day Drove to Altanote Spring, Talked to Ruth and He contacted McGee which is in control of the situation due to the fact its his warranty. I was informed that it will take a bit of time to fix it that they would have to pull the tranny out. She then told me that We My Mother and I could not hang around. Therefore. My mother and I rented two vehicle one for her to drive back home to Mary Ester Fl. and One for me to drive my family to the airport to fly home. As Ruth said it would be a week, before it would be done.

Took off for the airport on the June 10th had to purchase airline tickets for four kids and two adults totaling approx 978.00. I purchased a round trip ticket and set my return date on the 16th of June. During this time I contacted corporate out of Phoenix Az only for them to tell me they can't do much other then arbitrate and speed up the process. Did not recv any phone calls from Ruth or the Corp, office. I flew on in to orlando on the 16th rented another vehicle got a hotel for the night due to the fact I arrived late in the eve.

Met up with Ruth in Altonate Spring to see my vehicle in the parking lot. She said to me didn't anyone call You, and I told her NO. and Why She stated that my vehicle was not fix. And that she thinks the wiring harness or the computer is bad.

I was mad. Like why didn't anyone tell me, So... I suggested why don't we separate the computer from the tranny and test it.

The Tech... Jamie Hooked up a device called the trans X and came to conclusion that the problem is in the tranny. I was really mad They told me that they tore the tranny apart the on Monday and Put it back in Tuesday or Wedesday and they mention that there was nuttin wrong with the parts. other then bad clutch plates due to the spinning of the clutches. So... MCGEE FT Walton Beach was contacted again, and they persisted that I drive the vehicle back to Ft Walton Beach under the condition of the vehicle and I told them No I wasn't taking a chance on getting stranded. So. Again I left for Sioux Falls SD 18th due to the fact that they were going to have to pull it apart.

During this time, they have been pulling the codes on the vehicles. before the computer was replaced or the PCM, the following codes followed.

1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio
3. P1741 TCC control error.
4. Secondary fan Low with Low Fan on
After the computer or Pcm was replaced here are the codes
1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio

I flew back home and had day to day conversation with corporate office, and told me that the vehicle is ready to be picked up soon, that they are taking it for a test drive on the Monday before I leave. That day is the June 26th. I contacted Ruth later that day to assure that my vehicle is ready for pick up and she said COME ON DOWN.

Arrived in Orlando met up with Ruth in ALTNONTA Spring She rest assured me that the vehicle is good to go, I asked her to go with me on a test drive but she insisted that she had other things to do before close up. When I was also speaking with her, she told me that I've a problem with the O 2 sensor and I liked well didn't have that before I left why now. She stated its not part of the tranny so therefore she not gonna take care of it. In order to pull the tranny You have remove the exhaust manifold and replace it with a new gasket.

Got in my vehicle drove three blocks called her and said You JOKING My VEHICLE READY... Still same old thing Not working hard shift no shift delay of shift the same ball of wax. I decided to press forward in to Ft Walton Beach knowing that I would or could break down, It took me about 12 hrs to drive 463 miles. contacted McGee drove it to them test drove it and they said yeah got a problem bring it back in the am and We'll get on it. Before I brought it to them I took my vehicle to FORD to have the PCM Old and the New one tested Have a document stating that the PCM ARE GOOD THE PROBLEM IS IN THE TEANNY.

Brought it to McGee and He Took it for a ride only to say that the problem seems to be with the computer, well, I told him hate to rain on your parade had them tested and they are OK, the problem is Your Tranny. I demanded my money back he refused. I Run a business in South Dakota at which time has been closed to this date. I've lost thousands of dollars, Contacted Corporate and they are just plain no useful. I was threaten by McGee if I took the vehicle off the lot that they would void my warranty. I told him and insisted that they give me my money or I'll file a complaint against them to the Dept Of Agriculture and he threaten me again and stated get off my property or I'll have You arrested I told him go ahead call the police you just much a crook then anything. Till this day my vehicle is still in the shop, Lost out on the 4th of July company Picnic that i throw, My family, and the lost of our money from the Trip to the theme Park. Its been over a month and my vehicle still to this day is not fixed. I talked to corporate today the 3rd of July only to tell me that they have the tranny now pulled.
Tired... Disgusted... and Appalled by there action. Don't care about us Ignored us when we were speaking to him.

And We'll be bringing the sheriff when We're picking up our vehicle. and Gonna give them all the publicity that they want.

Total amount of money I'm out from this minus time lost at work and income is approx 5300.00.

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5:59 pm EDT
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Mister Transmission Alan Polson : Con-Artist, Manipulation, Deceitful

My husband's truck was jerking a bit, so my husband took his Ford truck to Mr. Transmission in Duluth, Ga. to see if he might be having any transmission problems. The manager. John, told him that he would inspect his vehicle for free and tell him what the issue was after internal inspection. The next day my husband stopped by . They said the transmission was fine but it was actually an issue with the wheel. They said it would cost $ 496 for the labor and an estimated price of $200 for the part he needed. My husband agreed. He payed the $496 for the labor and left. The next day, Alan Polson told my husband the part was actually going to be $1, 300. My husband stated that was ridiculous (since his estimate was $1, 100 off...big difference!) and that he would just take his truck to another place. Alan said he would have to pay an additional fee of $200 for having to reassemble the truck back since he wasn't going to make any money off a part.

My husband refused to pay the extra $200 since he had already been scammed into paying $496 for labor. Alan then hesitated and said he would see if he could find a cheaper price for the part. My husband left and then came back the next day since Alan never called us with a new quote. My husband demanded that the money he already paid needed to be given back to him since technically Mr. transmission did nothing to his truck. Alan refused and still demanded my husband to pay an additional $200 for reassembly. Please note that every time my husband talked to Alan Polson, that he was irate, very unprofessional, and patronized my husband no matter how calm my husband was.

My husband then proceeded to call Gwinnett Police. The operator made a comment : "another call on Alan." In addition the police officer who came, was very familiar with Alan Polson and his endless complaints. As well as, his recent televised report on a local news channel, in February. showing Alan Polson and Mr. transmission scamming customers. This alone should tell you to stay away!

As soon as the police officer came, Alan's demeanor suddenly changed, and he tried to appear as if he was cordial the whole time to my husband. Unfortunately, the officer stated that my husband would have to pay for the $496, but nothing else, and that Alan would have to give us the truck reassembled . He hinted to my husband that he needed to file a legal complaint against Mr. Transmission and Alan Polson if we wanted our money back and wanted legal justice. Alan stated that he would refund the money back into my husband's account and that he wanted my husband to pay the $496 in cash instead.

Do not take your vehicle to Mr. Transmission in Duluth, Buford, or Chamblee. Alan Polson owns all 3 locations! Once you get your car into his grubby hands he will steal your money and trap you into a similar situation. Leaving you with a car in the same, or even worse condition and your wallet cleaned out. His business states on his Duluth location's web page: " We believe that doing an honest job for people is just good business." He doesn't even know about ethnical an moral integrity let alone honestly. He know how to "honestly" steal your money!

on this website his business is caught in action on a local news channel feb 2011: http://www.wsbtv.com/news/26953359/detail.html

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dianamhm
Lawrenceville, US
Apr 06, 2015 3:55 pm EDT
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Diana - Couldn't agree more.

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8:55 pm EDT
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Mister Transmission fraud

I brought my 2001 dodge RAM to Mr transmission because my reverse wouldn't work. They adjusted the bands and charged me $565.00 and it worked. The next morning I started my truck and it wouldn't reverse. I took it back to Mr transmission or as I call it Mrs. Transmission. They told me it needed to be rebuilt so the $565 I paid only gave me reverse for a day. I had them rebuild it. The cost was $2800. I left the shop and got on the hwy. I noticed the overdrive wouldn't work. I went back and they told me they didn't rebuild the overdrive section of my trans. They fixed the OD problem for $360. I kept having problems with my reverse. I had brought the truck to their shop at least ten times during the 20000 km warrenty. When it broke for the 11th time my warranty was just over so I thought they would help me out due to all the trouble they caused me. They rebuilt it again and used old pan gasket and charged me $2800 again. So I spent over$6000 to have a leaky trans and my reverse is gone again. I bought a, rebuilt trans and I'm changing it myself. Thanks for taking my money Mr transmission. They don't even know how to install a trans cooler. My friends car blew up because they didn't run it through the rad first. Lol. Go to mrtransmissionsucks.com to see more stories.

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Gary1234567890
CA
Mar 31, 2017 7:29 am EDT
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This posting is incorrect or fraudulent

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6:32 pm EST
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Mister Transmission Rip OFF

Barbra Moran
4444 W. 147th St.
Midlothian, IL 60445

Dear Barbra
I want to inform you of the incidents with my transmission work do at one of your locations. The Location is 813 Memorial Parkway Northwest, Huntsville I spoke to Joe & Adam regarding this.
I’m going to start from the beginning, On January 9th My Transmission went out while dropping my children off at my ex wife’s home. Because of a snow storm I had to leave my vehicle at their house. I called Joe on the 1oth after I did some research of my own on your company. I seen no complaints with the BBB so I asked them to pick up my 2005 Nissan Xtera, they were unable to do so for a few days due to the snow, Understandable.
On January 14th I was contacted by Joe. Joe informed me that I had a transmission problem. He then informed me of a company policy that he would need $795.00 to take the transmission out and reinstall it, he also stated once the problem was found all I would have to pay for was parts. Being experienced in the trade, I told him that was high and normally it is $450.00 or so from his competition to provide me with an estimate. He stated because so many people, buy from the buy here pay hear places that the abandoned the car if the repair is more than the car is worth. I told him I understand that and that my car retails for over $6500.00 and I have the title of the car to prove ownership. He stated it is company policy and we can start to take the transmission apart if I just gave him my birth date and inform him when I would be in with the $795.00. I told Joe I would be in Monday with a check. On January 17th I provided them with a check for $795.00. Latter I stopped payment on this check but got them a bank check after we had made an agreement.
On January 21st I was contacted by Joe, Joe explained that the transmission needed to be rebuilt and it would be a little over $3700.00 for the repair. I was floored at the cost. I told him I would get back with him because we have been out of work and I needed to research my options. That day I started to call around to see if I could borrow the money. Typically when you do that you get allot of people that want to help you with their opinion. However My Mother in-law agreed to loan me the money if I would have it towed to a friends here in Arab Al. Yes I’m about an hour away from your shop. I contacted Joe and told him this. Joe started to become unprofessional in his attitude and said Fine I’ll put the transmission back in the car and you can pick it up. I explained that I did not want to have the transmission put back in the car, I just wanted them to put all the parts in a box and I would have it towed. (At this point I started to record my conversation with Joe). He started to tell me that there is no way the vehicle could be moved without the transmission being reinstalled. I explained to him that I spoke with the tow company and they had no problem putting it on a flat bed. I called Joe back and told him not to put the transmission back, he told me that is was we contracted to do take it out and put it in and that is what we are doing and you will not get your car till it was done. He told me if I sent the tow. Company down, he would call the police. The tow company still said they would try and get the car. The tow company told me that Joe intended on keeping my car and file a civil suit against me for wanting my car back. I called Joe and once again he told me it is corporate policy to reinstall the transmission because he was liable for the car, I told Joe I would sign a waiver releasing all his rights. He said no.
At this point I felt stuck in a rock and a hard place. I tried to talk to Joe to resolve the problem but this situation just got out of hand. At this point I spoke with Adam and explained that I don’t have the money and I want my car. He said he had no problem holding the car until I figured out how I could pay for it. With no choice in the matter I was stuck.
On January 28th we found out that my wife would be getting some retirement money from her ex-husband. I called Adam and told him I would have the money sometime next week and it would be a certified Check. He said great because this thing is taking up my lift. I told him to go ahead with the repair. I asked him if the car would be ready to pick up when I delivered the check. He said yes they would start working on it.
On February 7th I brought him a certified check for the total balance of the repair. I noticed the car was still on the lift and the transmission in the tray. I asked Adam why the car was not ready. He told me they sent the wrong parts and assured me they would get right on it as soon as the parts arrived. Like I told you earlier in this letter I have been in the trade. Everything was just like I left it the last time I was in that shop. He told me he should have the car ready by the end of the week and he would call me with an update.
February 11th I did not here from Mr. transmission so I called Joe took the phone and told me that the wrong converter was sent and they don’t have one in stock and it would be next week before they get it. He insured me that once he got that part they would put it in and it would be ready. Once again he said he would call me with an update.
February 15th, Still not hearing anything from Joe or Adam called They said they have not got the converter however they checked on it and it should be in later today and we will get it in and all should be good.
February 18th still not receiving a call, I called and spoke with Joe. Joe told me that they had a leak and he feels that being they sent the wrong converter they may have sent the wrong seals. So he was working on that and he would keep me advised.
February 21st Once again not hearing anything I called I Spoke with Joe they were still trying to repair the leaks. At this point I told him I needed my car he assured me that he had two guys on it and it should be ready no later than Thursday. Once again he would call me.
February 25th we called Joe said everything is in and ready to go should be done Saturday. He would call.
February 28th after not receiving a call I drove down to their shop my car is still sitting on the lift however it’s not up in the air anymore. I thought that was a good sign. I meet with Adam, He took me in the back and told me something is wrong with the computer(which they installed) in the transmission and they were working on tracing out the problem. However no one was working on my car, I left.I also contacted Jackie McNeal in customer service Corporate office

I want this problem resolved by March 2nd or I’m contacting The BBB, and my attorney I will post on the internet the type of mistreatment and abuse I have received from Mr. Transmission
03/01 12:45 PM Jackie McNeal called from corporate customer service and said my car should be done no later than Thursday and she would call and check.
03/01 4:35 Pm Joe from Mr. Transmission left a message that my car was ready to pick up and I can do so anytime 03/02
03/02 Drove to Mr. Transmission to get keys Joe proceeded to read me what he did. He stated that he overhauled the transmission and 12 Month 12000 mile local warranty including the torque converter. Then he proceeded to tell me that no electronically parts in the transmission were covered. Rather than argue with him I signed the invoice DON’T AGREE.
03/02 510pm drove my wife to pick up the car she drove the car approximately 5 miles then called me on the phone and said it seems to be slipping. We pulled over and I drove the car the whole way home the transmission was banging in and out of gear and not going into gear and causing high rpms. I also tried the overdrive and it would not engage properly. The car is unsafe for my wife to drive.
03/03 Due to the unprofessional attitude and the treats made of a civil suit by Mr. Transmission which I have the recorded conversation. We feel we have been taken advantage of threaten, and they have changed there warranty at time of pick up, so I’m sending a letter certified to Joe and Adam for a refund and we will take it to someone we can trust and not be threatened to lose our car.
Barbra I have ran Franchises in the past and you should be ashamed of how this operation is destroying your professional image.

Sunday, March 06, 2011
Dear Joe Hutton or Management
I’m notifying you in writing that 5 Miles into the drive home, the transmission you overhauled started to slip and not engage in gear properly. My wife called me on the phone and we switched cars. I drove the Xtera and I simply can’t believe that you would allow this car on the road. It is unSunday, March 06, 2011safe and hazardous to drive. You did not repair my transmission as agreed. You Have lied to me on several occasions which is noted in the timeline I sent your cooperate office. Do to the poor treatment I received from your company, which you claim you are the professionals.
Frankly I do not believe I was handled in a professional manner. Dealing with the public and threatening to take civil action on a customer, just because they could not afford to have their car repaired is horrendous. Since the beginnings of our dealing I have been traped and forced to use you for the repair or I would not get my car back without timely litigation.
On January 14th You informed me that I had a transmission problem, and that it would cost $795.00 to remove the transmission find out what parts were bad and you would provide me with an estimate for parts. The $795.00 included the labor to remove, reinstall and repair the transmission. So when you told me it would be another $2600 for parts I was skeptical. That’s when I wanted my car back so I can have it towed to my home to sell as is, or get it repaired at a later date. You denied me that right by threatening me with civil action, because I wanted to do this. Please be aware this was a verbal agreement and nothing was signed
Please see attached timeline of events sent to your corporate office of my other concerns. (Attached)
On March 2nd when I picked up my car once again you lied to me. While picking up my car you proceeded to tell me my warranty. The warranty we agreed on was full parts and labor to repair my transmission locally. Now when I go to pick up the car you tell me no electronic parts are covered. To me spending $3210.03 on cars that is worth $5500.00, and not have a warranty on all the parts you replaced including the computer you replaced, is foolish and I would have not done that. Especially since, there are many electronic parts inside today’s transmissions. I signed your agreement DON’T AGREE. I took my keys and hoped for the best that you at least fixed the transmission but you did not.
Based on my fear of you holding my car for civil action and more lies. I will not be returning my car to you but I will be having it repaired locally.

I have no problem paying your labor of $795.00. However I want my $2450.03 returned to me within 10 business days so I can have my car properly repaired. If you do not respond to this offer I will be filing in small claims court. However I will be suing for the full amount, and what it takes me to repair my car, court cost, legal fees and monetary damages. If I do not receive a check in 10 business days I will move forward with the small claims action.
I apologize that our experience was bad, and as a fellow business owner. I would hope you would do what is right.
Sincerely,
Sal Addotta

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3:29 pm EDT

Mister Transmission Beware consumers

I took my 2002 Ford F-350 in because I was having problems with it, when i found out what was wrong I told them to drop in a new ford tranny, Wally told me he would rebuild it with heavy duty parts and he would give me a 40km warranty. Within a week the reverse went and they repaired that saying the OD plates were gone and a pressure valve wasn't working right. At approx 35k the tranny went out. New owner won't warranty because I put a chip in it "What" the hay the chip was in it when we went there for the first tranny because I re-set it to factory so he could check the electronics, but now he doesn't own it and can't "remember" me having a chip.What a run around I will be putting a consumer beware ad in the news paper, they can't sue you for the truth. CONSUMER BEWARE MISTER TRANSMISSION IS NOT A GOOD PLACE TO TAKE YOUR CAR TRUCK SUV OR SCOOTER CAUSE THEY WILL *** AND THE JOB WILL BE SCREWED UP!

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Jerry hess
Lebanon, Va., US
Apr 01, 2012 6:11 pm EDT

I have never been lied to, and cheated asMr. Transmission did to me in my 60 yrs.A simple throttle body gasket [2 dollar] cost me1, 700.00 dollars .I told them it was an electrical problem.They sent me home with the problem I came with.except 1, 700.00 dollars less The manager told me he installed a shift kit, and i had a bullit proof transmission.I took a look under the car when i got home. I saw why my check engine light was on They had left the oxygen sensor and knock sensor wires laying on the exhaust .I replaced 4 oxygen senors@a cost of 200.00 dollars.I pulled the throttle body off and found a bad gasket That lttle gasket cost me 1900.00 dollars.That business of ripoffs need to be checked on and set up by professionals.This is just a small version of the way I was lied to and cheated.By the way, replace the bolts that are harder to get to.they can't seem to find them.I could go on and on.Beware all consumers.

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11:59 am EDT

Mister Transmission Repair nightmare

Mr. Transmission Chamblee Atlanta Transmission REPAIR NIGHTMARE. BEWARE Transmission sensor not reattached, bolt left off transmission clamp - found laying under windshield wiper, never checked other possibilities for leaks as they said they would and that could have caused or attributed to the initial problem of rear main seal leak. Job had to be redone by another transmission shop after new seal began leaking on day one and then profusely leaking by day 3 after arriving in Florida. General Manager, Perry Rogers, and company owner refused to acknowledge culpability and denied refund citing warranty claims that redo work had to be done by Mr, T. or one of their affiliates which there are none in S. Florida. A total scam from beginning to end ...absolutely pitiful work and business practices!

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7:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mister Transmission Mr. Transmission is aweful

The transmission in my car started going out last fall. I took it to the dealership first and they quoted me $5200 for a brand new one. I called and talked to someone at Mr. Transmission. They said bring it by and we'll take a look. And so I did. They originally quoted me $1800 to rebuild it. So I gave them the go ahead. Two weeks later, when I hadn't heard anything from them, I called to check on the progress. They informed me that additional parts and services would be needed to complete the job and the new quote was $4800. I told them I wasn't interested anymore at which time they told me that I owed them the original $1800 regardless. I had them go ahead an finish.

Then one morning a lady left me a message telling me if do not come pay my bill immediately I was going to be charged a $30/day storage fee from the day I dropped it off. Keep in mind my car wasn't even finished. I was outraged and went by the shop. The man informed me that I was supposed to pay the bill upfront. When I told him that no one told me that, the man raised his voice with me and became very rude (in front of his child mind you).

Since the car has been finished we have had to take it in 3 times, each time it was leaking transmission fluid. This final time I took it to the other location because obviously the original shop isn't doing something right. I dropped it off and they told me they would look at it. After a few hours they called me to tell me they had found another leak, but I would have to take it to the original place that worked on it. After calling the corporate office and going through a huge ordeal, they finally agreed to work on it. They had it for 6 days. When I went to pick it up they told me not to bring it back to them. The only reason I went to this place to begin with was because of the NATION WIDE warranty.

Calling the corporate office is a nightmare in itself. No one answers. It's a voicemail that picks up. After leaving 3 messages, someone finally called back and was rude and not cooperative at all. DO NOT TAKE YOUR CAR TO MR. TRANSMISSION!

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MR TRANSMISSION-TYLER TX
Tyler, US
Jan 24, 2011 10:27 pm EST

I’m a senior citizen, and I’m taking the time out to let anyone know that I wish that I had checked this site out, before choosing MR TRANSMISSION of Tyler, TX for my Transmission repair. I was told that they had all factory trained employees, but apparently the factory never trained them in common business practices or ethics.
My vehicle was damaged when Mr TRANSMISSION of Tyler Texas, loaded it on their trailer and brought it to their shop. They agreed to pay for the damages, apprx ($840.00) they claimed that the part was on order, they claimed it would be here in two weeks. It has been over 3 months, and 20-30 phone calls later and not one return phone call not one. They also claimed that I had a one year warranty on my transmission, well I guess we all know that’s a joke
J-TYLER TEXAS

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4:48 pm EDT
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Mister Transmission Failed to honor warranty

December 11, 2007 our car was brought into Mr Transmission for repair. We purchased a 36 month/ 50, 000 mile warranty he offered us on the repair. We brought the car back for the check that he required but did not receive any paper work. We asked him at that time if the warranty would work in other states as we knew at that point that the car would be moving to California. He said that there were Mr. Transmissions in California and they would honor the warranty and do any work for free. Well the transmission needs a repair for $755.00 dollars and he will not honor his warranty in fact if we pay the repair we will only have a 30 day warranty on the repair. Rob in Newport News claims first of all that he can't find the paperwork. Then he claims that the company will not honor the warranty without the paperwork and that his hands are tied. When we talk with other locations and the head office they tell us that the warranty is through Rob's business and should be honored by them. Rob claims he always has paperwork and yet has none in this case even though at first he recalls talking with us. By the end of our conversations he claims can never remember clients even though we have brought several vehicles and business to him. When we reveal that the company is not saying he cannot honor his warranty without paper work and that several other Mr. Transmissions claim it is up to him then he changes his story that his personal administration will not honor the warranty without paper work. BEWARE OF THIS MR. TRANSMISSION! Changed stories and refusal to honor warranty is it worth doing business with such dishonesty?

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auto.ind.watchdog/writer
Northridge, US
Mar 02, 2011 6:16 pm EST

"We are having the same kind of problem where the car was brought in for regular check-up so insure that the warranty regulations were met only to find out after we moved out of state that he kept no records of the check-ups and now they refuse to honor the warranty", , , , this statement was made by this same individual on another web site. im curious why you failed to omit this info as it clearly pertains to records you are required to keep. any new car owner is familiar with this as it has been an industry standard that you cannot drive your vehicle without proper maint. and records of such until it stops working. so to recap you do indeed have a reciept that clearly spells your responsibilities. it is unfortunate that you were negligent in performing these necessary duties but that does not and will not translate into a store compensating for your lack of maintenance on your vehicle...automotive ind. watchdog lead columnist.

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11:09 am EDT
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Mister Transmission unfair trade prectice

This company took my daughter's car into their shop telling her that it would take three days to repair. Her transmission was jerking. They picked the car up and told her the price would be 1, 300 dollars to repair. They picked the car up at about 11 am that monday and on the day after they said it was repaired but would cost 2, 500 dollars. We drove the car for three days and the same problem. Either they put some quick fix product in it that used car dealers use to get the car off the lot after getting your money or the car just sat there for a couple of days and they called back saying it is fixed. They stole 2.500 from my daughter, She is a young person just starting out and cannot afford to lose this extra money. It was a s tretch for her to come up with the 1, 300 dollars. To add fuel to the fire, when she got the car back there was a huge scratch on the hood of the car. These people need to be put out of business.

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5:39 am EDT
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Mister Transmission Thiefs

I called several Transmission place to get a quote on my repair, I contacted Mr Transmission in Ft Walton Beach Fl, Only to hear them slammin another company that I went to as for example, They will over charge You, Won't work right, and a THIEF. I therfore decided to go wtih Mr Transmission due to the fact I'm from Sioux Falls South Dakota.
I brought my vehicle to McGee shop for them to test drive it and take a better look at it only to get a phone call back sayin it will cost me anywhere from [protected] dollars. I then told him to proceed with the tear down. Upon tear down he contacted me and told me it was going to cost me just about 2600.00 and I was flabergasted by that. I told him go ahead and repair the transmission. I recv the vehcile back on the 2nd of June. Paid in FULL CHECK. Took my family and my mother to orlando for theme park Fun. Drove 463 miles only to come to find out that I started havin tranny problem again. Contacted MCGee in Ft Walton Beach and He informed me to drive it to Altonote Spring, which is about approx 40 miles from where I was staying. On the 7th of June I met with Ruth at Mr Transmission and she informed me it will be a bit, I went to get a rental vehicle from avis, which I only kept for 3hrs due to Ruth telling me the vehicle was fixed. She claimed the computer was bad. So I went to Ford and purchased a new computer or a reman brought it back to Ruth, installed it and she said that I was good to Go. Took the car back to the rental place, which closes at 6pm it was 5:59pm when I dropped it off. Got a ride back Left Mr Transmission at 6:30 only to drive 4 miles down the road, broken down.
Contacted Ruth in Altanote Spring to informed her the vehicle is not moving and that I'm on the Highway along the side of the road. She said She'll have a tow truck there shortly, approx, 8:45 The tow truck arrived took me and the vehicle back to the shop only to find myself stranded. I asked ruth how am I suppose to get back to Kissimee Where my family is, She stated I QUOTE, ITS YOUR PERSONAL PROBLEM NOT MY RESPONSIBILTY I'VE GOT TO GO TO THE GYM. I was appaud my her action. I therefor walked to Orlando International airport to rent a vechile only to get back to my family at 1 or 2 in the am. The next day Drove to Altanote Spring,
Talked to Ruth and He contacted McGee which is in control of the situation due to the fact its his warranty. I was informed that it will take a bit of time to fix it that they would have to pull the tranny out. She then told me that We My Mother and I could not hang around. Therefore. My mother and I rented two vehicle one for her to drive back home to Mary Ester Fl. and One for me to drive my family to the airport to fly home. As Ruth said it would be a week, before it would be done.
Took off for the airport on the June 10th had to purchase airline tickets for four kids and two adults totaling approx 978.00. I purchased a round trip ticket and set my return date on the 16th of June.
During this time I contacted corporate out of Phoenix Az only for them to tell me they can't do much other then arbitrate and speed up the process. Did not recv any phone calls from Ruth or the Corp, office. I flew on in to orlando on the 16th rented another vehcile got a hotel for the night due to the fact I arrived late in the eve.
Met up with Ruth in Altonate Spring to see my vehicle in the parking lot.
She said to me didn't anyone call You, and I told her NO. and Why
She stated that my vehicle was not fix. And that she thinks the wiring harness or the computer is bad.
I was mad. Like why didn't anyone tell me, So... I suggested why don't we seperate the computer from the tranny and test it.
The Tech... Jamie Hooked up a device called the trans X and came to conclsion that the problem is in the tranny. I was really mad They told me that they tore the tranny apart the on Monday and Put it back in Tuesday or Wedesday and they mention that there was nuttin wrong with the parts. other then bad clutch plates due to the spinning of the clutches. So..
MCGEE FT Walton Beach was contacted again, and they persisted that I drive the vehicle back to Ft Walton Beach under the condition of the vehicle and I told them No I wasn't taking a chance on getting stranded. So. Again I left for Sioux Falls SD 18th due to the fact that they were going to have to pull it apart.
During this time, they have been pullin the codes on the vehicles. before the computer was replaced or the PCM, the following codes followed.
1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio
3. P1741 TCC control error.
4. Secondary fan Low with Low Fan on
After the computer or Pcm was replaced here are the codes
1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio
I flew back home and had day to day conversation with corprate office, and told me that the vehcile is ready to be picked up soon, that they are taking it for a test drive on the Monday before I leave. That day is the June 26th. I contacted Ruth later that day to assure that my vehicle is ready for pick up and she said COME ON DOWN.
Arrived in Orlando met up with Ruth in ALTNONTA Spring She rest assured me that the vehicle is good to go, I asked her to go with me on a test drive but she insisted that she had other things to do before close up. When I was also speaking with her, she told me that I've a problem with the O 2 sensor and I liked well didn't have that before I left why now. She stated its not part of the tranny so therefore she not gonna take care of it. In order to pull the tranny You have remove the exahust manifold and replace it with a new gasket.
Got in my vehicle drove three blocks called her and said You JOKING My VEHEICLE READY .. Still same ole thing Not working hard shift no shift delay of shift the same ball of wax. I decided to press forward in to Ft Walton Beach knowing that I would or could break down, It took me about 12 hrs to drive 463 miles. contacted McGee drove it to them test drove it and they said yeah got a problem bring it back in the am and We'll get on it. Before I brought it to them I took my vehicle to FORD to have the PCM Old and the New one tested Have a document stating that the PCM ARE GOOD THE PROBLEM IS IN THE TEANNY.
Brought it to McGee and He Took it for a ride only to say that the problem seems to be with the computer, well, I told him hate to rain on your parade had them tested and they are OK, the problem is Your Tranny. I demanded my money back he refused. I Run a business in South Dakota at which time has been closed to this date. I've lost thousands of dollars, Contacted Corporate and they are just plain no useful. I was threaten by McGee if I took the vehcile off the lot that they would void my warranty. I told him and insisted that they give me my money or I'll file a complaint against them to the Dept Of Agigculture and he threaten me again and stated get off my property or I'll have You arrested I told him go ahead call the police you just much a crook then anything. Till this day my vehicle is still in the shop, Lost out on the 4th of July company Picnic that i throw, My family, and the lost of our money from the Trip to the theme Park. Its been over a month and my vehicle still to this day is not fixed. I talked to corporate today the 3rd of July only to tell me that they have the tranny now pulled.
Tired... Disgusted ... and Apuald by there action. Don't care about us Ignored us when we were speaking to him.
And We'll be bringing the sherfif when We're picking up our vehicle. and Gonna give them all the publicity that they want.
Total amount of money I'm out from this minus time lost at work and income.

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Overview of Mister Transmission complaint handling

Mister Transmission reviews first appeared on Complaints Board on Aug 10, 2006. The latest review transmission repair was posted on Jul 25, 2023. The latest complaint Bad service was resolved on Oct 11, 2016. Mister Transmission has an average consumer rating of 3 stars from 27 reviews. Mister Transmission has resolved 11 complaints.
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  1. Mister Transmission Contacts

  2. Mister Transmission phone numbers
    +1 (905) 884-1511
    +1 (905) 884-1511
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    Head Office
    +1 (800) 373-8432
    +1 (800) 373-8432
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    Customer Service
  3. Mister Transmission emails
  4. Mister Transmission address
    9555 Yonge Street, Suite 204, Richmond Hill, Ontario, L4C9M5, Canada
  5. Mister Transmission social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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