Dear Sir/ Madam,
I have been using my connection since four years. Problem is started when Hutch is converted into vodafone. They are not able to provide services. I have made many complaint regarding network problem but they are not able to solve it.
Now, They have restricted my outgoing call even I have made payment regularly. They have included 1391.90 rs. as misc/ credit charges in my bill amount. I asked them many times details for this amount, but they are not able to provide me complete detaisl. Now after restriction when I called them and asked for details they are saying, first you pay this amount then they will send me details.
I am really frusted with the service provided by vodafone. They are not ready to listen my concern.
My mob no is: [protected]
You all don’t even deserve a Hello….but I’m saying it out of courtesy.
Your catch line says HAPPY TO HELP. But let me tell you what, helping a customer is the last thing that Vodafone agents will ever do they don’t even talk properly to the customers.
Vodafone agents are the rudest I have come across in a long time with my association with most of the cellular providers. The case is for today when I called in your customer care number for help regarding the GPRS services.
First of all before activating the service I was clearly informed that there will be two plans one is for 49/mth and other one with no rental and I opted for the no rental plan, the services got activated in the evening and as I called in for certain queries I was informed that I have been billed for GPRS, which shudnt have been the case on the other hand the agent zoheb or shoaib it wasn’t very clear what his name was but he was rude upto the core, when I told him I wanted to speak to a supervisor he told me “we don’t have one right now” if that is the case that you all don’t have an supervisor in the night then whom do the agents refer to if they have any queries or a problem they wouldn’t be able to handle on a call.
Vodafone is offering the most pathetic service and the most unprofessional and untrained agents ever, Vodafone can feel free to contact me if they want some help regarding training their agents on telephone etiquettes and to learn as in how to do proper customer service.
I have two post paid numbers with Vodafone and when I said it to the agent that would like to cancel the numbers he says yes you can surely do that and please call up in the morning to that.
I am forwarding an copy of this to all the people I know including the ones in Vodafone like Mr.Rajneesh Singh, Mrs.kamal bajwa and others.
I will make it a point that at least my circle gets rid of Vodafone.
Thanks and Regards
(Sr. VnA & Process Trainer)
Ext : 474
Cell : [protected]
E-Mail : [protected]@unicorinfoservices.com
Unicorn Infoservices Pvt Ltd
Plot 5/4, Ground Floor,
Mirchandani Business Park,
Off Andheri-Kurla Road,
Saki Naka, Mumbai - 400 072
Tel : +91-22-[protected].
I was having a vodaphone prepaid connection since 20th April 2007 onwards and was very much satisfied with...
19th April 2008
Subject:- Non-activation of ACT ONE plan.
Reference to My Mobile No.[protected]. I am using this number last 9 months. 2 months ago I have recharged with Rs. 299/- and got lifetime validity. As on 25/4/2008 I have send a Sms for local call @ One Rupees. But scheme is not activated. Then I have re-send the Sms as on 5/4/2008 9.15 am. Then I call to customer care they told me we have not received any request from your side. Then I have re-send Sms as on 9/4/2008 7.26 am. But after doing all efforts the scheme is not activated. I made several calls to customer care as on 14/4/2008. I have talked with Miss Jatinder Kaur, Mr. Sunil & two another persons but have hold my calls for long time and could not do any thing and call was disconnected all times. After some time I have received a sms from your side “Hello your service registration is [protected], we shall respond your query by 18th April 2008 6.00 pm” My problem is not solved yet. I am very upset and unhappy. Tell me one thing what mistake I have done to Purchase a connection from Vodafone Company. I am using another numbers from Spice and Airtel but I have no compliant from them. You are ordered to solve this problem and refund my all money deducted by your company above charged at local calls. Other wise i made your complaint to media as well as to your company’s directors.
I wise in the light to above you will solve this problem at the earliest. This number is at my residence if you want any clarification then you will call before 8.00 am and after 8.00 pm. If you have no problem then calls me on [protected].
Bhagwan Nagar, Dhoelwal Chowk
i am giving the complaint against tAegis BPO Servies Ltd, A-5, Sector 3 Noda -201301 U.P.
contact No. [protected]
Transport dept. who dont knows how to beheave with employers.
Also the managment dont follows the rules and regulations .
All the department dont know how to use the employes to take the work, how can give them the best atmostphere.. They only beleive in reports dont work and results.
As a example :- I give the complete loging hours without any break then they dont except till the login out time.
And The drivers who come to pick the employers then dont give the respect . The most Important thing is the during the dark ( early morning ) cab is not coming to pick the employe due to other reason then company should be arange the new cab to pick up but managment dont provide the cab and says after on this thing come i will pay u ...
I want to know who wil talke the liabilites on mishappening ..
TL means Team Leader who always ahead the team but TL dont know the meaning they things that he is the boss.
I want to say only if company want to arise, first company should to change own his attitude and follows the rules .
Every perosn who works under the company then all the rules cover the every employers.
I hope the after submit the compalint you will take the action under the rules and regulation as soon as possible.
Thanks and regards
With great regret i wish to inform you that I am facing tremendous problems with my vodafone pre-paid connection activation and I feel that i am cheated by the company in this case. Here are the details:
Mob. No. : [protected]
Sim No. : [protected]
Date Taken : 2nd March
In the name of: Sarmistha Sengupta (My Mother)
All documents: Submitted
Amount Paid : Rs. 450
In order to contact me, use following details:
Mob. No.: [protected]
Name: Satyajit Sengupta (son of applicant Sarmistha Sengupta)
I got the SIM(Sim No.: [protected]) from a retail shop of vodafone.
I was not using my Sim after I bought it till 16th of April. When on 16th, I tried to use my SIM, it was not connected. I got in touch with the vodafone care and they told me that I have to go and re submit my documents which I did on 18th, with the original retailer. The retailer was asking me to pay Rs. 240 more in order to get this activated. I was willing to give the photocopy of the original documents that the retailer said its with them and there is no way other than to pay Rs. 240 and get the connection. I try to convey this to vodafone care and got following replies:
1. They cant solve this problem. So i have to consider money is gone. (Exact words by executives)
2. I am un-professional for calling them over and over again in order to solve this.(Exact words by executives)
3. Customer care said there is no "Senior Manager" in there and I have to talk to them and no way out. They even disconnected my line.(Exact words by executives. Please take the evidence from your recording system)
4. I tried calling senior officials, through mobile number that i got from their website, but those were either busy or filled with messages.
5. Got in touch through e-mail without response.
In such a situation I feel i am cheated and for disrespect I have put up a complain against the organization. For your information, I lodged a complain with the consumer forum of "Goverment Of India". Following are the details:
Website URL : http://pgportal.gov.in/
Compain Number: DOTEL/E/2008/00219
I expect following things from the organization:
1. Immediate refund of money so that i can switch over to other company.
2. Compensation for disrespect shown by the customer care executives.
3. Apology for the harassments.
I have a serious patient at home and this is not the time for me to play fool with you and your esteemed organization. I will definitely raise this issue at different level so that people are aware of your services.
Please expedite on this and get back to me. This is a total case of forgery and I can go to any level to solve this.
I will wait for your kind perusal on this subject.
(on behalf of Sarmistha Sengupta)
Mob. No.: [protected]
About the Recharge
My vodafone prepaid no.is [protected].i have recharged for an amount of 132.00 RS on 17/04/2008.but i have not got only 16 paise as credit.the company is telling that the 132.00RS recharge is for the half rate offer and it is not available for my no. but still the vodafone taken the recharge request from my ICICI bang account and i got a message saying that my account get recharged successfully.but i had got only 16 paise as talk time.if the plan is not applicable for my no.vodafone should not take the recharge request know?
What should i do?
please healp me...
I have mobile connection from Vodafone in India. It is used by my family usually who goes out carried with them mainly by my mother and my wife.
It seems they subscribed to Astro Alert which is costing 60 rs. per month for the month Feb 2008 onwards.
When I come to kow from March bill I called up their call centre and requested for de-activation of same.
As of today after making several calls and visits to telecom provider same is not deactivated. I tried all the options online while talking their call centre agent to deactivate but all is in vein.
Can u help in coming out of problem with such pathatic service provider?
one of the vodafone mini store in New Delhi, provide me wrong information about recharges due to which i suffer lots and many times i call in customer care also complain no. [protected] & [protected] . but i have not get any sollution about my problem. these complain are regarding Rs 75 recharge facalty (i.e Re 1/- STD Pack) on life times recharge ( i.e Rs 299). But in my number i.e +[protected] this facility is not provided by the concern company. No one is ready to help in there customer care also.
Vodafone sales rep offered me a three month free trial to use a line and test it out since I was a mobinil loyal customer. He offered me the same number I had with mobinil. after the three month were finished I informed the vodafone customer care service that I want to cancel the line. To my astonishment she informed me that it was a one year contract and that I wasn't allowed to cancel it and that I will be charged a monthly fee. I told her that it was a trial . she informed me that the contract I signed stated that I went into agreement for a whole year.
What is funny is that you can't go beyond the inexperienced operator to report a complaint and they don't have a website which you can send a complaint to be reviewed by mangers. I guess they know they are in the wrong and don't want to hear about it.
hello, there u know i faced the same problem like one of the consumers complain i have just read about the...
On 1st April, 08 I bought a new prepaid connection from one the vodafone delear frm laxmi nagar. I submited him all of my required documents same time. But yesterday my phone showihg Sim Registration Failed, without any prior intimation ?
When I contacted vodafone customer care they said my docs were not submitted to to vodafone activation department. Its not my fault if docs were not submitted.
Because of disconnection my business got suffered and vodafone will be responsible for that...M going to cunsumer court to file case against vodafone for the loss...
I have arrived United States in the month of October '07. My Dad has submitted de-activation of my number [protected] after clearing all my outstanding bills in the Month of November '07 as i was not using this number any more. I have sent an email as well after clearing the the amount of de-activation of my number in the Month of November '07.In spite of all this i have been receiving bills till date even after several compliants given.
Being in US it is not possible for me to contact in person and get this resolved.My dad has been following up but no one from Vodafone (Begumpet- Hyderbad) are taking corrective actions on this.
As a pro active action, all my outstanding bills till 8th November 2007 have been cleared and also submitted a request through mail and in person (My Dad), but no action has been taken and bills have been sent till date.
Please help me to lodge a complaint agaist vodafone on this regard.I'm not responsible for payment of these bills as there is no mistake my my end. I do have my mails as proof to submit.
Nokia 1110i model mobile with Hutch connection was purchased by me in the month of November 2007. A Hutch caller tune was automatically allotted to the mobile in the month of December 2007. Since then I contacted customer care, sent so many messages to deactivate the caller tune, visited the Vodafone Shoppe thrice in Visakhapatnam. And finally deactivated after three months of efforts. Every month they have charged 30 Rs. towards caller tune charges which was unauthorisedly allotted to my mobile. They have not reibmursed either. Mobile No. [protected]. Caused so much inconvenience.
On 19th feb i had taken a post paid sim card (not a new connection) by paying rs 250.oo to an executive (Nitin) from mas callnet india private limited.
infact he said me that the activation takes only 24 hrs but now its almost 7days without any verification calls niether any confirmation and still my sim registration is inactive.
morever the number given on the receipt [protected] doesnot exist and the executive number is always switched off.
its my kind request to pay kind attention and take neccessary action asap.
manas kumar mishra
Hi this is Jagdish Joshi... Just want to suggest everyone out there that please dont go with VODAFONE.. They have the most pathetic service... I am holding a vodafone prepaid connection since 2 years... And I never found a single day when I can appreciate VODAFONE... And when I tried to speak to VODAFONE care then I found that the hardly value their customer.. They dont have any fear of loosing their market... The customer care people are just like parrot and they know only one thing... one word.. one sentence.. i.e. I Really Apologize.. Even once you raise the complaint and next time check with the complaint number these bloody ###s says there is no such complaint available or this has been closed.. What the ###.... and if u ask them to transfer the call to their supervisor or the reporting manager they put ur call on hold and bang it.... If any one out there can help in the same then please feel free to mail on my id... Thanks...
A fraud has been committed with me by the Vodafone cellular company by telling a wrong plan. A sum of Rs. 300 was asked as security which i had deposited with the Vodafone executive and collected the receipt. I canceled the application for this after the verification call told me the correct plan. Now my money is not been refunded and I am asked to wait for month or go to Vodafone centers with the receipt to collect the refund. Moreover no help is provided by the customer care centers also.
I am using Vodafone (previously Hutch) service in Bangalore since last 6 months. The primary reason for going for Vodafone was the tariff plan. But after such hard time I think I made mistake for choosing Vodafone. Now a days i observed that dialing out during evening time (5pm-7pm) is very difficult, as I always get 'Network Busy'. But today it was height, i am trying to dial out since 6pm to 11pm. I was getting 'Network Busy' continuously. I couldn't dial single call out.
I am wondering how Vodafone will sustain its growth of its customer base in coming future? They really need to work hard on network issues, and infrastructure.
I am highly disappointed by the customer care services provided by the vodafone prepaid . I have been writing...
this is not actualy a complaint but this is to briing to your notice me somnath pal is using prepaid connection of huthvodafone for last one and half year and am very much satisfied with your tower.since i went to bhubaneswar for my higher studies i got to take up bsnl connection here.since i belong to kolkata and all my friend circle nad family members have vodafone connection i am facing a bit problem getting touch with them bacause the power plan of bsnl doesnot work on vodafone.
so sir i will be very grateful to you if you launch vodafone in bhubanesar as soon as possible.and am pretty much sure that your vodaafone will get a market here too as in kolkata.I will be looking forward for ur help.