Vodacomline incorrectly deactivated.

Ref [protected].

My line [protected] was errornously diactivated when my credit limit was far from being reached. I have 4 other lines with Vodacom which are all active except this one and after a few calls to the call center I am being told about the matter bieng escalated to the acquisition department. The acquisition department is apparently saying they can only resolve my matter in the next 24 hours which is unacceptable as the fault is on Vodacoms side and I as the customer is now hugely inconvenienced.

I find it appaling and dissapointing that I am recieving this treatment and would like the matter resolved asap. I tried talking to the supervisor without and success, can somebody please asssist resolve this matter.

Mr L Seperepere

Oct 04, 2019

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