Vodacomcell phone internet and phone in general not working

T
This review was posted by
a verified customer
Verified customer

I have recently migrated from contract to prepaid. Migration was not fully explained by call center agent Sifiso (retentions) department from vodacom. I phoned vodacom to complain and was advised that Sifiso and his team leader would resolve my issue and I would get a call back... None of this happened. I have since then phoned the vodacom call center and it has been over 48 hours turn around time to resolve my issue. I have posted on the vodacom facebook page and nothing... I have rated calls but no one gets back to me. I cannot use my phone for Internet purposes let alone maps... My calls have been escalated but still no resolution, let alone a phone call. I am utterly disgusted with the poor level of service delivery from vodacom in this regard.

Over and above the complain logged with Vodacom, I cannot receive call??? Whats the purpose of being with your network if we are disrespected like this and no one gets back to me???

this is disgusting service...

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.