CB Home Safety and Security Vivint Complaints #2-21

Vivint review: Horrible company!

Jenni Kohl of US

Sep 25, 2026 8:14 pm UTC

Verified customer

Featured review

I have been extremely disappointed with my experience with Vivint. I signed an alarm-monitoring agreement in October 2025. Since installation, I have experienced ongoing problems with the system and have repeatedly contacted Vivint seeking help and repairs.
Despite giving the company opportunities to resolve the problems, my system has not functioned as I expected it to. I ultimately requested that Vivint terminate my monitoring agreement without an early termination fee because of the continuing unresolved issues.
Vivint denied my request and told me that I remain responsible for the contract.
I have now submitted a written dispute and requested that Vivint review my complete service and repair history. I will update this review if Vivint resolves the matter.
My recommendation to other consumers is to carefully read the entire monitoring agreement, including the cancellation and warranty provisions, before signing.

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Vivint Contacts

Vivint phone numbers

+1 (801) 377-9111

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Head Office

+1 (800) 216-5232

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Canada

+1 (877) 404-4129

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Solar Energy Support & Purchase inquiries

+1 (855) 616-6589

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Purchase A System

+1 (855) 368-8568

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Military Support

+1 (801) 705-6213

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Corporate Office

+1 (801) 705-8011

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Senior Vice President Of Finance

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Vivint emails

customersupport@vivint.com

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Confidence score: 100%

Support

dgerard@vivint.com

98%
Confidence score: 98%

Finance

Vivint address

4931 North 300 West, Provo, Utah, 84604, United States

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Oct 16, 2026
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