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Patrol One / BLB Enterprises
reviews & complaints

Patrol One / BLB Enterprises
reviews & complaints

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9 complaints
1 resolved 8 unresolved
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3:01 pm

Patrol One / BLB Enterprises - Predatory Towing

Please read if you are considering to hire this company. After you read this it should be absolutely clear that you do not want hire this company to do anything for you what so ever. Predatory towing at its finest. Saying that this is a Security Guard company is an absolute joke. Little do they know I have cameras at my residence facing the street so I see what time they "patrol" which we should change the verbiage to who can we TOW patrol. They never exit the car to inspect or check on our community, the only time they get out is to TOW. Pretty clear there intent is to tow for money versus keep our community safe. Just like other reviews state, I called them to ask to provide me proof of warnings and a reason they towed me from my own community, of course they hung up on me. So not only are their towing practices deplorable the customer service is non existent.

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12:42 pm
Verified customer This complaint was posted by a verified customer. Learn more

Patrol One / BLB Enterprises - wrongful towing of vehicle

my grey Nissan Altima was towed last night. the person over the phone said I wasn't safe listed. this car is registered under my name at my apts on their safe list. I spent the night at another apt. complex and was safe listed there because I knew my car would be there over night. the guy over the phone "larry" said " whoever safe listed you did the wrong night and day" . but that was correct..i was there that night and that day. but because they patrol both complexes and my car is registered here somehow there was a glitch and they said I was not safe listed at my home complex. i tried to explain this to the rep over the phone larry, but he was very rude and didn't want to hear my explanation. i dont understand why the car was towed if it is listed under my name at my apts. if you go into my account this is the vehicle listed as "safe listed and registered" so why would it be towed. the listing for the other apts was to notify the company i would be staying overnight and listed as "visiting". this should have nothing to do with the complex WHERE I LIVE. we did everything correct the way you are supposed to, yet they still towed my car. and no customer support. the guy answering the phone was didn't even let me finish my sentences. all I wanted to do was explain how there was a mistake... YOU TOWED MY CAR FROM MY HOUSE!?

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3:37 pm
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Very lazy! I live in Newport Coast within a gated community and all vehicles must be on a safe list witch my brand new car is we did it the second day I brought it home. We have email after email clearly showing this is the Vin. Well the Top Flight Security was to lazy to get out of his little Corolla and check the Vin so he had it towed on this fine...

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4:00 pm

Patrol One / BLB Enterprises - phone customer service

I received a voicemail from one of Patrol one representatives last Friday, Jan 12th asking me for a good day/time to arrange for a garage inspection. I never required one since I've living in my complex since 2014 and such inspection was already made back then. When I called patrol one Santa Ana in regards this issue, a secretary (don't know what position) named SABRINA answered. As I was trying to explain my issue she rudely stopped me and said: "I don't take care of this, I am going to transfer you to parking permit and leave a message". I left a message since no one answered and this was the same story for the next few days. When I called again this morning, I told this that every time she transferred me, nobody replies even when I leave messages and that I did not want to risk my car left to tow. SABRINA replied in a very rude an unprofessional way, pretty much she didn't believe that what I was telling was truth. Most times, she wouldn't even explain or apologize for her tone and just cut me off.

I am a home owner with a college education. I have always been on top of my documents and have had an exemplary conduct in my complex. People like SABRINA have absolutely no place for customer service since she fails to acknowledge that thanks for people like myself, she has a job to pay for bills. I would like to see some form of organizational consequence for this lady since I seriously doubt that I am the only person who has had the disgusting experience of her service.

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1:54 pm
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I am helping a host Mom who was picking up international students studying from China & Japan who were visiting friends at COLUMBIA APT. IN IRVINE & STANFORD studying at UCI. Because I drive from long beach & am tired before I pick them up in Irvine to take to airport I was told I could park in guest parking spot. Many spots were open. So I parked in guest...

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2:57 am
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Patrol One is hired to keep our housing association safe. They are also required to provide written notification on vehicles parked in the guest parking area over 72 hours. They have NEVER towed a vehicle before. in fact, they have only towed vehicles left in the red zones. My car was towed tonight, without a written warning for parking 72 hours in the same...

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11:24 am
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DO NOT USE PATROL ONE!!! As a happy resident of a fun and friendly association, I would NOT recommend Patrol One to ANY association! As a resident of an association, I would believe that Patrol One would sooner or later become familiar with the vehicles that usually are parked in spots. Knowing this, when they happen to come across a vehicle without a pa...

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12:00 am
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This company issued my truck a citation with out marking that it was 'subject to tow' on several occasions, only stating that vehicle was 'not on safe list'. I pick my truck up after paying $240.00 and the citation issued with the paper work now is marked 'subject to tow'.

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12:00 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Patrol One - www.patrol-one.com I think everyone from the owner who is named Bill V. down to the patrol drivers are corrupt and are getting paid on the side from the tow companies "kick back" for towing any and all cars. Duane Turner is very rude and seems to have a hand in this matter of getting kick back monies from the tow companies for unjustly having...

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Patrol One should be shut down
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