Vivint’s earns a 1.1-star rating from 0 reviews and 123 complaints, showing that the majority of home security system users are dissatisfied with service and equipment.
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cancellation is not cancellation
Cancelled my Vivint, letter wrote the beginning of Nov., fax the middle of Nov., phone call the beginning of Dec to make sure it was cancelled. Payments taken out 2. First Account Manager- We didn't get a phone call and ours is a two part cancelation. You have to fax and then phone. Not according to my contract? But I did phone? Account Manager- We have no record of it, we will have to issue a check.
Second phone call new Account Manager, How many do they have? Account Manager -I can see on the screen you did phone in Dec but she didn't cancel it out right. Oh now they find the phone call? But she confirmed it had already been cancelled? Account Manager We don't have your information to put your money back into your bank account when you cancel it. So cancelled it this morning so that you couldn't pay it back into my account? I wanted to talk to someone in the company and got refused repeatedly. The have closed their Canadian offices but have an army of door to door every spring here.
Advice when cancelling from their FB page cancel it by fax and then phone to make sure they do it. They don't always cancel with the fax so make sure you phone. Make sure you do it over a month in advance of they will still take your money. If you only give them the 30 days they will probably take another payment out.
I want an apology from someone higher then their many ACCOUNT Managers.
Sorry my contract was expired. You have a choice of taking the equipment with you or leaving it. The newer contracts are different. Basically comes down to you signed a contract. Maybe ask the company for a buy out amount maybe on your Contract. I notice they now have a permanent installer where I live so more problems. Have you tried the site above for suggestions? You should see the mess they left in my house, holes in the wall Sounds like your installer left a mess and I hope it didn't cost you anything to fix the telephone.
No I followed the instructions on my contract for Canada. They still come to my door 2 or 3 times a year. The other day the person dressed in their bright orange shirt told me he was not trying to sell Vivint but some other supplier. Who do they think they are kidding. I was told I owned the sign but they took it. I got all my money back every red cent and filed a complaint with every consumer group that would take my complaint. They are thieves.
can't get a refund
I would like to warn anybody out there considering doing any type of business with this company Vivint Alarm Systems. They can be found on all the China trade sites. I purchased wireless alarm system and got nothing. There is no possibility to communicate with them and to get a refund.
a bunch of con men
A guy dressed in orange came to my house about 8 PM on Saturday may 31. He wanted to sell me a home security system. He was a very smooth talker and polite. He told me about all the ways I could save money by getting their thermostate. Which he claimed was valued at a great deal of money. I don't remember the amount. He said that I would get that free. He also said I would get a health monitoring bracelet for free, smoke alarm, some kind of movement scanner, and two door alarms. I thought it was a good deal, so I agreed to get the system. He told me that the workers would install the system right away. I told him NO. I didn't want men in my house that late in the evening. He said that they were already here. So they came in and drilled holes in my front door and back door. Then they took the thermostate off of the wall, and in doing that, they wrecked the Honeywell thermostate. Then they made a hole in the kitchen wall and put some kind of alarm device there.
The next day, a neighbor told me about vivint being a rip off. So on Monday, I called my bank because vivint had my bank account number. I changed my bank account number so they couldn't charge me anymore. I also found out that vivint had already taken some money out of my account. A few days later, they tried to take more money out of my bank account. But by then, I had closed that bank account. Then I called and canceled the service the next day. Then on today, May 7, a man wearing a orange shirt came in and took the bracelet back, their crappy thermostate, the smoke alarm, and all the rest of the stuff.
What they left me with was holes in both the front door, the back door, the wall in the kitchen, and the living room where the thermostate was. I don't want other people to go through this, so please let me know if anything will be done about this.
I have tried to cancel my account and seem to be getting the run around with the chat and telephone representatives. My equipment is paid in full. I no longer live at the address where I had the equipment set up. The reps keep saying their screens are frozen and trying to offer me new deals to keep the account.
Last Friday, a sales person rang the doorbell past 9 pm. There must be some sort of cut-off when going door to door trying to sell Vivint services.
Just a little common sense and common courtesy would be nice.
Location - Antioch, CA
Zip code: 94531
Park Ridge the Hills subdivision off Country Hills
I have asked numerous times to remove this number [protected], I keep getting messages on it saying URGENT your interior garage door was opened while armed. My door was not opened. take this number off. Only use [protected]. I asked so many times.. Please, resolve this. {[protected]} Remove number from Vivint Kathleen J. Borst kjborst@gmail.com
We moved out and paid our cancellation in March of 22. We have been charged along with the new owners every since that month and every time we call they say they need a week to review. They don't want to stop charging us and are billing two people on one house. This company is a joke and I don't recommend using them.
On June 17, 2022, I was told that once I had paid $169.86 my account would be canceled. However, I'm still getting card stating of service @$49.95. It looks as if someone from your company has lied to me to get more money.
Vivint is saying that I verbally agreed to extending my contract even though they can't produce a the recording of my voice. Stay far away!
Overview of Vivint complaint handling
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Vivint Contacts
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Vivint phone numbers+1 (801) 377-9111+1 (801) 377-9111Click up if you have successfully reached Vivint by calling +1 (801) 377-9111 phone number 1 1 users reported that they have successfully reached Vivint by calling +1 (801) 377-9111 phone number Click down if you have unsuccessfully reached Vivint by calling +1 (801) 377-9111 phone number 1 1 users reported that they have UNsuccessfully reached Vivint by calling +1 (801) 377-9111 phone numberHead Office+1 (800) 216-5232+1 (800) 216-5232Click up if you have successfully reached Vivint by calling +1 (800) 216-5232 phone number 0 0 users reported that they have successfully reached Vivint by calling +1 (800) 216-5232 phone number Click down if you have unsuccessfully reached Vivint by calling +1 (800) 216-5232 phone number 0 0 users reported that they have UNsuccessfully reached Vivint by calling +1 (800) 216-5232 phone numberCanada+1 (877) 404-4129+1 (877) 404-4129Click up if you have successfully reached Vivint by calling +1 (877) 404-4129 phone number 0 0 users reported that they have successfully reached Vivint by calling +1 (877) 404-4129 phone number Click down if you have unsuccessfully reached Vivint by calling +1 (877) 404-4129 phone number 0 0 users reported that they have UNsuccessfully reached Vivint by calling +1 (877) 404-4129 phone numberSolar Energy Support & Purchase inquiries+1 (855) 616-6589+1 (855) 616-6589Click up if you have successfully reached Vivint by calling +1 (855) 616-6589 phone number 0 0 users reported that they have successfully reached Vivint by calling +1 (855) 616-6589 phone number Click down if you have unsuccessfully reached Vivint by calling +1 (855) 616-6589 phone number 0 0 users reported that they have UNsuccessfully reached Vivint by calling +1 (855) 616-6589 phone numberPurchase A System+1 (855) 368-8568+1 (855) 368-8568Click up if you have successfully reached Vivint by calling +1 (855) 368-8568 phone number 0 0 users reported that they have successfully reached Vivint by calling +1 (855) 368-8568 phone number Click down if you have unsuccessfully reached Vivint by calling +1 (855) 368-8568 phone number 0 0 users reported that they have UNsuccessfully reached Vivint by calling +1 (855) 368-8568 phone numberMilitary Support+1 (801) 705-6213+1 (801) 705-6213Click up if you have successfully reached Vivint by calling +1 (801) 705-6213 phone number 0 0 users reported that they have successfully reached Vivint by calling +1 (801) 705-6213 phone number Click down if you have unsuccessfully reached Vivint by calling +1 (801) 705-6213 phone number 0 0 users reported that they have UNsuccessfully reached Vivint by calling +1 (801) 705-6213 phone numberCorporate Office+1 (801) 705-8011+1 (801) 705-8011Click up if you have successfully reached Vivint by calling +1 (801) 705-8011 phone number 0 0 users reported that they have successfully reached Vivint by calling +1 (801) 705-8011 phone number Click down if you have unsuccessfully reached Vivint by calling +1 (801) 705-8011 phone number 0 0 users reported that they have UNsuccessfully reached Vivint by calling +1 (801) 705-8011 phone numberSenior Vice President Of Finance
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Vivint emailscustomersupport@vivint.com100%Confidence score: 100%Supportdgerard@vivint.com98%Confidence score: 98%Finance
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Vivint address4931 North 300 West, Provo, Utah, 84604, United States
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Vivint social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Vivint contacts
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Many times I asked for itemized statement of cancellation charges. They avoid, obfuscate,
deny and flatly refuse to provide documents. If you are able to talk to someone, They either don't know anything or drop the call. Then they continue to bill and refer to collection agency. FTC needs to know about this and take action.
Horrible company. No customer service help, they would not even put a supervisor on. Tried cancelling 4 times and still being charged monthly for a year after first cancelling. Tried again today. Required a hand written note… WTH.
DO NOT USE THIS COMPANY OR THEIR SERVICES!
Im in the same boat. They never canceled me saying I was outside of the cancellation period. Which I was not
For me, they said I had 3 days to cancel. So I canceled within the 3 days but the person on the phone said I had 30 days regardless. I am 4 months in and they still never canceled my contract. Even after following their process exactly as they want it. Very deceptive company
I am going through this right now. I have called in and emailed in as I was told to. Had their installer take everything out last March and I am still getting payment taken out. So frustrating. Has anyone ever talked to a news reporter about this
Same story as everyone else. We moved and called to cancel in January of 2018
We were told we still had a year on the contract and must continue it. We were not given any other options nor told to do anything else since we had told them we were canceling. Just that when it ran out it would stop. This was in 2018. Our contract expired. I have called multiple times and asked them to discontinue service today jan 8th 2021 is the first time someone told me I have to send in a physical notice of cancellation... We have even done stop payments at the bank level, Vivint just changes the price they charge bypassing the stop payment! crooked criminals in every sense of it. #1NEVER USE YOUR CHECKING ACCOUNT TO PAY FOR ANYTHING. USE CREDIT CARDS OR DEBITS SO THEY CAN BE CANCELED ENDING YOUR SERVICE NIGHTMARE! worst company ever. NEVER USE AGAIN!
I am in a nightmare of a situation with Vivant and ACN the multilevel marketing co. that promises no contracts but Vivant has me in a 5 year contract and I don't even have their equipment installed. I was renting and installed it and then moved to another rental and cannot install it nor do I need it. I was told I needed to pay it all off and a now they tell me I need a 'buyout' contract (48 mo. = $2250.00). Another agent just told me that the agent I spoke to was wrong, but it has me very upset and I have called my bank to see if I can cancel the auto-payment. This is typical of businesses today coercing you in to contracts and then refusing to let you out of them 'because it's their policy' and 'didn't you read the fine print?'. Crazy business practices today...borderline criminal.
We have been dealing with Vivint for the past year and a half with no help. They say the same thing, we want you to be happy, secure, and we will keep doing our best to make you feel that way but no way will they let you out of the contract even though their equipment is at fault and so are their customer reps on the phone. It has taken a year and a half and they finally sent a tech out and they will not admit their fault. Their service is terrible, their reps lie and say things on the phone that they do not back up, they charge too much, they are dishonest and have no morals or scruples. They say they will make a note of all your conversations, complaints, grievances and they don't. We have our notes. My advice, run and never look back. Do not sign up with Vivint, a 4 to 5 year auto renewing contract. BEWARE!
Vivint is the worst most dishonest company.
I too am at this moment enjoying a horrible response from VIVINT., smart home services, I mailed a request to their office effective 12/06/2917.
they did not according to them get it until the 24th? charging me for 2 months! DEC AND JANUARY, I'll pay for the Dec. one although there was no
services rendered. but the whole of JANUARY? I requested a letter showing the cancellation request and the amount of payout for contract buyout
they sent me an EMAIL with only my first name, the money amount of the buyout and a number 15 for the amount of time left on contract, Talked to one of their managers and no matter how much I attempted to reason with him, he just kept saying uh huh and repeating this companies' policies.
I just requested a complete informational cancellation with all pertinent information in a business letter form. this note was sent via email
Apparently no one was trained to deal with the cancellation of their services?
We have a contract with vivint and we want out but they tell us we are locked in for 5 years but the service is horrible. They said we have to buy are way out of the contract? Is that true?