Vivint

This alarm company, Vivint, Inc., installed an alarm in both my home and my mother's home. We were told (verbally) at that time that it would be a 24 month contract but when we checked out copy of the paperwork sometime later, the contract had 42 mos printed on it. In researching all the complaints against this company, I found that the term of the contracts seem to be different so it is not inconceivable that they would tell us 24 mos but not detail that agreement on the paperwork that is already pre-printed with the "42 months" on it. They absolutely refuse to cancel either my contract and my mom's, which has put us both in a bind financially since my husband is on disability and neither one of us work; and my mother is on a fixed income, will be 84 yrs. old, and can no longer handle this monthly payment of $78.00. Please tell me, if anyone knows, what can we do? I have contacted Vivint, Inc. by phone and by letter to explain all of this and they have refused to acknowledge the fact of our "verbal" agreement and insist there is NO WAY they can or will cancel either contract.

I would like to warn anybody out there considering doing any type of business with this company Vivint Alarm Systems. They can be found on all the China trade sites. I purchased wireless alarm system and got nothing. There is no possibility to communicate with them and to get a refund.