Vivint review: Put them out of business. 1

This company is a scam. The equipment has not worked and getting someone to fix it takes forever — we never succeeded (I have records). But the biggest scam is that if you try to cancel, prepare to spend all day. Date: 11/1/2023. Time: most of our morning. They asked for a bunch of information, put us on hold multiple times, and then transferred us to a "customer loyalty" person. That person wasted our time asking the same questions we had been asked, then kept trying to sell us on lower price plans: despite the fact that I kept saying that we just want to cancel. Then, *suddenly and out of the blue*, his phone started breaking up and this lasted for maybe 10 minutes. I kept asking if we were canceled, and we heard (broken up) "no." Had to hang up. We called back and after another 30 minutes of holds, transfers, questions, we finally got an email saying our cancelation was "incomplete" but were told if we respond with specific information it would be complete in 30 days. I have no confidence it will be. Fortunately, I'm a lawyer and know class action lawyers. If they do not complete the cancelation, I will post something here looking for fellow plaintiffs. The cost of legal defense will cost them way more than the $62 per month they are trying desperately to hold onto. And we will win because this is blatant. IMO: NEVER do business with this company.