Vivint
Reviews and Complaints

When I moved out of the Greenacres, FL area in July 2023 Vivint customer service said I would need to pay the balance off on my contract - $700+ unless I transferred my service to where I was moving in High Springs, FL which I agreed to do.

A Vivint technician came to my new house to set up my service but was unable to do so because he could not find strong enough internet service in my area. I have Kinetic by Windstream but Vivint does not use them, they tried T-Mobile, AT&T and others. So because I tried to transfer, customer service said this prior contract fee would be waived.

The fee was not waived and I am still paying monthly for service I do not have and could not obtain. I have called them and written emails and no one will honor their own customer service assured me this contract fee would be waived.

As a prior 10+year customer of Vivint, this is very sad and I will not recommend to anyone I know in the future.

September 2023 I called vivint and explained I'm moving to a rent home until September 2024, the lady was very helpful and after put. me on hold and talk to her supervisor told me that vivint won't be charging from October, vivint will put my account on standby means I won't pay anything untill I moved to my new home in September 2024, just need to call and let vivint know that I'm moving to a new home. My contract will start on where has left. January 2024 I'm still getting build by vivint, I called several times around 5 times and talk with vivint customer support, spent hours on phone with vivint customer support and keep passing me on to different people all the time, the only thing I get explained that vivint will call me back to resolve this situation and wait and wait never get called back. Been customer for 6 years and treated like this is not fair. Can anyone help me with this please. My Vivint ID [protected]

This company is the worst, I had service with them, took hours on the phone and about 8 people to cancel in Nov 23. Husband received offer for 19.99 a month free camera no contract in Jan 24, just received a bill 66.12 for 1/8-1/10 now having issue canceling because agent says we have a contract. I will never do business with this company again, even for free! Horrible customer service!

This company is a scam. The equipment has not worked and getting someone to fix it takes forever — we never succeeded (I have records). But the biggest scam is that if you try to cancel, prepare to spend all day. Date: 11/1/2023. Time: most of our morning. They asked for a bunch of information, put us on hold multiple times, and then transferred us to a "customer loyalty" person. That person wasted our time asking the same questions we had been asked, then kept trying to sell us on lower price plans: despite the fact that I kept saying that we just want to cancel. Then, *suddenly and out of the blue*, his phone started breaking up and this lasted for maybe 10 minutes. I kept asking if we were canceled, and we heard (broken up) "no." Had to hang up. We called back and after another 30 minutes of holds, transfers, questions, we finally got an email saying our cancelation was "incomplete" but were told if we respond with specific information it would be complete in 30 days. I have no confidence it will be. Fortunately, I'm a lawyer and know class action lawyers. If they do not complete the cancelation, I will post something here looking for fellow plaintiffs. The cost of legal defense will cost them way more than the $62 per month they are trying desperately to hold onto. And we will win because this is blatant. IMO: NEVER do business with this company.

We sold our house in Los Angeles in November 2023 and transferred the Vivint equipment and account to the buyer of our house.We live in a different state now. I just saw coincidentally that they are still charging us. I remember that I had to call multiple times for the transfer, the line is always bad with lots of disturbances. I wanted to sign in the app, to see the cancellation?transfer confirmation, but the app won't let me sign in anymore telling me I'm not the owner of the account. But they're still chasing me $51,47 IT'S BEEN 2 YEARS! I need my $1132.34 dollars back!

Couple of months ago, it did the same thing and they replaced the wifi bridge, it worked for couple of minths then stopped working again. Now, they want to send a technician to trouble shout it but they are asking for 99 usd fee. I’ve been using their service for 3 years now and it’s not the first time that I had this problem with the camera. They gave me option to avail the protection plan with additional 10usd/mo with additional 36 months contract. Doesn’t make sense to pay for extra for something that’s not my fault.

I am super upset about switching from ADT last year to Vivint. I have had nothing but problems. The chat customer service is terrible, I requested a technical visit due to the same issues over and over and they refused. The billing was initially screwed up as well - I am over this system as I never had so many issues with an alarm company in my life.

I bought a vivint security system that is not working. I live in the city, and my son n-law car has been taken twice. This happened in my driveway,10/23/2023 at around 6:30 in the evening time. I have been with the company for 2 years. I have safety concern about this equipment not working as well as the company claims it should. I have paid a lot of money for this equipment, and this is hurting my pockets, and my safety is being jeopardized. I called this company several time, and as to speak to someone, and all I keep getting is the salesperson directing me to other people.

HELLO I am Michael Green this company in CHICAGO IL IS NOT REAL it is fake there and the mail company is in west provo ut 84604. there is aperson calling me from Hope ARKANSAS at Dollar General store tell me she has bad new s for me but that is to bad cause my until is paid for now I donot need any things thank you PLEASE GET THIS STOP cause my unit is paid for now and I do want any more from this company.

I have been a Vivint customer for approximately ten years. During that period of time, I've experienced tremendous aggravation whenever there was a problem with the system, billing, etc. I am, once again, experiencing this level of aggravation related to terminating our account.

The responses I'm getting from Vivint personnel are absolutely astonishing in terms of their failure to resolve the outstanding issue. At some point, I will write a more protracted e-mail, but for now I will simply advice everyone I know to avoid this company like the plague.

When Vivint first spoke to me about the security system it sounded so great. The salesman on the phone told me that I could get the system including 2 camera, one for the back and 1 for the front and the door bell for free and the total is $49.00 per month and the first month was free. I couldn't sign the tablet the person had in his hand because I had just had hand surgery so he said let him sign it and I couldn't read it because he wouldn't let it go, because he said he was in a hurry to pick up his girl. So I had no idea what was on the tablet. Everything that was said to me on the phone and the person with the tablet said that the signature was to say that he did his installation nothing is the truth at all. When I had the installation done a little while later I had call to Vivint because the system wasn't working correctly. They sent the first repair person and he walked in and looked at it and said everything was fine. Then once again it wasnt working properly and I had to call Vivint again. Another serviceman came to my home and this time he said, " you not the only one having problems and this company that does not care" he even gave me his personal cell number. Then I get a call from my bank telling me a company named Fortiva is going into my account and since I didn't know who this was my bank stop them. Then I called Fortiva to see why they went into my bank and they explain it all. First Vivint never mention this company and had no permission to give them my personal Banking information without my permission. I then called Vivint and after to speaking to the rep. I told her I would like to cancel and she refused this request. I explain to her you cant tell a customer that they cant cancel in this short period when everything was a lie and nothing is working correctly. Then a while later there was a deactivated message on the panel on the wall and I took a picture of this because I felt if a company can lie for a sale and be so unprofessional that once I complain they would do something so deceitful, I was right the deactivated message some how disappeared. This was a scam and I really thought it was a good idea being Disabled. There is not one person in my town and surrounding towns that either said they went threw this with Vivint or knew someone that did. I should have never went through this. I repeated over and over asked for the system to be taken off my home and that was a big " no" once I was told " do it your self" What a shame...Christina Bonner ...[protected] landline/fax

WARNING! Young man came to my door the typical high-spirited salesman. He/Andre told me that I would have a 30-day trial period. I explained that I would only do the 30-day trail and really did not want to get the service at this time. He was persistent so I said gave in and explained that it would only be for the trial period as I had other obligation. His said just try it no commitment needed. However, what he did not tell me was there was only a 3-day trial period. He is in the Brownsburg Indiana area PLEASE be aware of him. He NEVER said anything about a 3-day trial, and I did what I normally do not do and that was I took him at his word. I guess I wanted to believe there are still people out there with integrity and I'm sure there maybe however, this young man is not one of them. I did ask all the right questions regarding the trial period, "how long is the trial period?" Andre stated "30 days" but he did not provide the correct information. Not to mention it was very difficult reading the email that was sent to sign and because I trusted him I signed the information. Andre also wrote down the 30 trial on paper when giving all the information. I called the company after 7 days of service, and I was told that there was NOTHING they could do. I told them about the information that he wrote regarding the 30-day trial. They requested I send them the text and I did. They call Andre and he said that he told me 3 day which was an outright lie. I was told that the only way they would cancel the order is if Andre would have told then the truth that he told me 30-day trial and we know that he was NOT going to do the right thing and tell the truth. After all, he gets commission and that's why he upgraded me the top equipment. Then I was told that there was still nothing that they could do. I asked if there was anyone else, I could speak with, and I was told to contact the customer support team and put in the subject line (legal team) explaining what happened with Andre. I am just here to give a warning. I wish I would have done my research. IF YOU DO NOT CANCEL WITHIN THE 3 DAY TRIAL PERIOD YOU ARE IN A 5YR CONTRACT!. If the sales person Andre were to present this information at the start of the conversation I would not be going through this now because I would have said NO! The only thing I was able to do was downgrade and request a discount on the monthly rate. I will not be able to cancel the subscription until the equipment is paid off. Please for the love of God let my stupid mistake be a warning for you. There are other services out there that have integrity and will not put you into a 5yr contract.

I am so sick of your company that I’m ready to pull everything out of here. First, I got emergency button that has not worked from day one. I continue to complain about it with no satisfaction. I wanted to return it for a full refund and I’m told I can’t. WHY? It’s your product that is defaulted and you have been out here several times to fix it. You fix it then a couple days later it’s back to the same problems. And this causes my panel to continuously go off. I do not want this product and want my money returned.

I have a carbon monoxide alarm in my house. But when it didn’t work anymore and I called I was told he was outdated and I had to purchase a new one. WHY, didn’t you replace it. WHY? Should I have to pay for another one.

You took money out of my account that you were NOT AUTHORIZED to do. A big amount $423.00. I had made pay arrangements to pay this, yet you took it anyway. I called in today and have been switched to 5 different operators and been on hold for 45 minutes. Then you want to tell me it will take 8 business days for a refund. UNACCEPTABLE. I am a disabled senior citizen and don’t have this kind of money to be taken out of my account. Now since you took this money I have no money for my electric or food bill. So thank you because today my electric will be turned off.

Next the car guard. WHY do I get distrubment notifications about other cars. It should just be about my. I want to return this. Unhappy with product.

Next, your a company in the USA but yet when you call with a problem the call goes over seas to someone that can’t speak proper English. It is so hard to understand them and it’s hard to tell them the problem. I live in the USA and that’s where my phone call should be answered at.

09/02/23 9:47 am I called Vivint for my 88 year old father who was having a problem with his alarm system. After waiting on hold for approximately 15 minutes, I was connected to someone I could hardly understand (obviously Vivint is sourcing out their customer service to another country) I explained that my elderly father had asked me to call in and schedule an appointment to have a technician come out for help with his security system. She refused to help me without him being on the phone. I explained that he is very hard of hearing, has no one there to help him and I live three hours away from him. I asked her if she could call him and she said yes. She then promptly disconnected me and never called him. Thank you Vivint for leaving an elderly, senile old man in distress. I am going to cancel his service with Vivint and switch to ADT asap!

I ordered a $6000 vivint home security system on 8/21/2023. The installers showed up 10 minutes after I signed contract. I cancelled contract 2 days later after reading of numerous lawsuits and customer complaints. I cancelled contract and removal was scheduled for 8/30. Technician never arrived & never called. I had to reschedule for today 9/1/2023 8am-12. 5 calls later, he was delayed and now he would be here before 2pm. No show for the 3rd time! Tech still hasn't shown up to remove the system. He has not called once. I have taken off work two days now and waited at home unable to do anything else.. Ive made 10plus calls to customer service/loyalty team.. I was put on hold more times than I can count. I asked to speak to a supervisor, was put on hold over and over.. They said the supervisor would call me back, when I asked what was his name.. The answer was"well there is a bunch of supervisors, not sure who will call." so he wasn't speaking with a particular supervisor at all. This is absolutely unacceptable!

We called to cancel service on February 09 2023. Told them we needed to cancel immediately and that we no longer needed service. We had ADT install their equipment and they took off our old equipment which was already paid for. Vivint was a month to month service not under contract. Fast forward to August 29 2023 my husband notice a Vivint charge. We called and they said that we never sent an email. So they were not monitoring our home because our system was offline yet they charged us for months. No one called. They never told us about an email. They have charged us over $450. Still they did not cancel our service.

Case #CA-[protected]

I have been without live video going on 3 weeks now. I finally called 2 weeks in because it's always so painful to call in knowing it's always going to be an "over an hour" phone call.

I called in on Saturday 8/19 and as of today 8/24, no one seems to have a resolution.

This is completely unacceptable to me that I am paying for a service that I have had no access to going on 3 weeks now. NO peace of mind knowing I cannot keep an eye on my home while I am away OR even when I am home to check outside.

My customer experience has been exhausting and infuriating to say the least.

I requested to have a cancellation after two days of having this service and to have Vivint come and pick up their equipment and to place back my pervious system. The tech guy installed Vivint equipment and intentionally cut my Brinks home system to prove a point. I was advise from the door salesman that this is done so I could see that Brinks don't provide complete safety. This is unacceptable. Now I'm left with an intentionally cut system that doesn't work and Vivint doesn't want to pick up their equipment. I made two pick up appointments and no one called or showed up at my door. This is my last attempt for Vivint to make this right before they deal with my lawyer.