CB Home Safety and Security Vivint Complaints #2-21

Vivint review: 1 Star! Extremely disappointed with Vivnt!

James P Miller of US

Oct 07, 2026 9:43 pm UTC

Verified customer

Featured review

In my experience, Vivint has been one of the most unreliable security systems I’ve ever used. The system has experienced repeated failures, including the doorbell not working and being unable to access our cameras. These failures have resulted in us missing deliveries, contractors arriving at our home, and friends and family being unable to reach us through the doorbell.

Getting help has been just as frustrating. Customer service calls routinely turn into discussions about additional products and expensive upgrades, rather than simply resolving the problems with the system we already pay for. I have spent 90 minutes or more on multiple calls trying to address these issues.

After notifying Vivint that I was canceling my payments, I still had to go through my bank to prevent further charges. That experience only added to my frustration.

A security system should provide reliability, accessibility, and peace of mind. Unfortunately, my experience with Vivint has provided none of those things.

Based on my experience, I would not recommend Vivint to anyone looking for dependable home security.

Recommendation: Do your research and consider other options before signing a contract.

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Vivint Contacts

Vivint phone numbers

+1 (801) 377-9111

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Head Office

+1 (800) 216-5232

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Canada

+1 (877) 404-4129

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Solar Energy Support & Purchase inquiries

+1 (855) 616-6589

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Purchase A System

+1 (855) 368-8568

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Military Support

+1 (801) 705-6213

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Corporate Office

+1 (801) 705-8011

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Vivint emails

customersupport@vivint.com

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Support

dgerard@vivint.com

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Confidence score: 98%

Finance

Vivint address

4931 North 300 West, Provo, Utah, 84604, United States

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