Vispronet
Reviews and Complaints

Erika R is a terrible representation of the business. And reflects poorly on the company. Short and unhelpful comments AND attention to detail. I've never had one person that's an associate make me reconsider my business with one whole company. Otherwise this company has been completely satisfactory in the past. Lately it's been terrible service but have noticed it's just one person.

I recently made a purchase from Vispronet and I have to say, I was disappointed with the experience. I ordered a total of 28 A-Frame signs, which I had previously ordered from them a few years ago. The website showed photos and specifications of the signs, so I felt confident in my purchase. However, when the signs were delivered, they were completely different from what was advertised on the website.

To make matters worse, I had the signs shipped to various locations throughout the state of Texas for a client. When I tried to insert signs that I had printed from another location into the frames, they didn't fit. I reached out to Vispronet for a solution and they suggested that I use velcro to hold the signs in place. I was frustrated with this response, as it was not a viable solution for my needs.

When I brought up the issue with Vispronet, they informed me that they simply didn't have time to update their website and that it was my problem, not theirs. They refused to offer any sort of discount or compensation for the mistake. I was left with the option of either having my client ship all of the signs back (at their own expense) for a refund, or taping their signs to the frames.

Overall, I would caution anyone considering shopping with Vispronet to be aware of the risks involved. They do not seem to prioritize customer satisfaction and instead prioritize their own interests. It's a shame, as I had previously had a positive experience with them, but this recent experience has left a bad taste in my mouth.

I gotta say, I had a pretty tough time navigating Vispronet's website. And I'm no newbie to this stuff - I work in the industry! It's a real bummer that you can't upload your artwork until after you've paid. I mean, come on, that's just asking for trouble. It makes me feel like they're trying to scam me out of my hard-earned cash. And don't even get me started on the approval process for your artwork. It's a total nightmare. I've been doing this for years and I still found it super frustrating. If you want to see how it's done right, check out VistaPrint. They make it so easy, it's almost like magic. I've been using them for ages and I've never had any issues with the final products.

But, I gotta give credit where credit is due. Chris from Vispronet's customer service team really saved the day. He helped me out via the chat option and made the whole experience a lot less painful. It's clear that they care about their customers and want to make things right.

All that being said, I'm not sure if I'll be back. The whole purchasing and upload process was just too much of a hassle for me. But who knows, maybe they'll make some improvements in the future and win me back. Only time will tell.

So, we decided to give Vispronet a try and ordered an item from their website. At first, everything seemed fine, but then we encountered a problem with the proof. Luckily, we were able to sort it out with one of their representatives. However, we had to pay extra for shipping to ensure that we received our order on time.

After a few days, we were surprised to find out that we still owed $12. We were confused because we had already paid in full exactly what they had asked for, and they never notified us of any remaining balance. They claimed that they had been emailing us every day about the balance, but we checked all of our inboxes (including spam) and found zero emails from them. As a result, they hadn't even started production on our order.

To make matters worse, they then told us that we had to pay extra for one-day shipping, even though we had already paid for the two-day shipping option. We ended up paying a total of $184 for our order, which was originally supposed to cost $75. Needless to say, we were extremely disappointed with the service we received from Vispronet.

In our opinion, this company is a total scam that tries to get customers to pay more than they should. We would not recommend using their services and suggest that you pay extra elsewhere for better quality and service. Overall, our experience with Vispronet was awful, and we hope that others can avoid the same mistakes we made.

I gotta say, this Vispronet service was a real pain in the butt. First off, they made me pay the full amount before I could even see a template or get any info on the service. And let me tell you, it was way too expensive for what it was. I even shelled out extra cash to have my product delivered on time, but because of their lack of communication and production staff, it took two whole days for them to get my design right. That pushed my delivery back a whole 24 hours, which I paid almost 100 bucks more for. What a ripoff!

I gotta give props to Destiny, the customer service agent I talked to. She was nice and all, but it seemed like she was the only one in the office and was totally swamped. She could only do so much and had to call me back every time I had a question, which just made the production process take even longer. I even had to pay a graphic designer to do what Vispronet was supposed to do but couldn't. What a headache!

All in all, I wouldn't recommend this service to anyone. It was a total waste of money, time, and energy. Save yourself the trouble and go somewhere else.

I gotta say, my experience with Vispronet was a bit of a headache. I mean, I get it, uploading artwork can be a bit tricky, but man, this was frustrating. I must have tried to upload my artwork like 6 times and it kept failing. Like, seriously, what gives? And then, to make matters worse, I followed the instructions to use CMYK, but then I got all these Pantone error messages. Like, come on, can't you guys make this easier for us regular folks?

And then, to top it all off, I tried to use the template they provided, but then I got a message saying my artwork wasn't on an approved template. Like, what does that even mean? I tried to figure it out, but I just couldn't wrap my head around it.

And don't even get me started on the chat. I mean, it's great that they have a chat feature, but it took forever to get a response. And when I did get a response, it was just an automated review that took like 2 hours. Like, seriously, who has time for that?

And then, to make matters worse, I realized I uploaded the wrong file and I couldn't even stop it. I had to wait another 2 hours just to upload the correct file. All while I was trying to meet a deadline and avoid extra shipping costs.

Now, don't get me wrong, everything did eventually get resolved, but the process was far from smooth. I just wish I could have talked to a real person and resolved everything in one phone call. Instead, I had to go through this tedious automated review cycle multiple times.

Overall, I guess I would recommend Vispronet, but just be prepared for a bit of a headache when it comes to uploading your artwork.

The banners we got from Vispronet were pretty good, but not without their problems. Out of the eight banners we ordered, two of them came with broken pieces that we had to fix with screws. It was a bit of a hassle, but we managed to make them work. The carrying cases for two of the banners were also slashed open with some kind of sharp object, which was a real bummer. You could tell it happened during packaging because the cardboard was all cut up too.

When we reached out to customer service to ask for replacements, they were not very helpful. They denied that anything could have happened during packaging and refused to send us new parts even though we had photo evidence. It was frustrating because why would we ask for a replacement if nothing was wrong?

On the plus side, the price was really affordable and the graphics looked great. We were happy with how they turned out. However, because of the issues we had with the broken pieces and the unhelpful customer service, we can only give Vispronet two stars. If we hadn't been able to fix the banners ourselves, we would have been in a real bind for our big event. In a market where there are so many options, good customer service is really important.

So, I had a bit of a mix-up with my order from Vispronet. I thought I had ordered the right awning, but it turned out to be the 'economy' version, which comes with square hardware instead of hexagonal. I didn't realize this until I received the product and saw the hardware for myself. I wish the product photos had made this clearer, but I guess that's on me for not double-checking.

Anyway, I contacted customer service to see if I could get the right hardware for my 'premium' hex leg tent. I sent a photo of the part I needed and even replied to the invoice to make sure they knew what I was looking for. But when the package arrived, it still had the wrong part. I was pretty frustrated at this point.

But then I contacted Vispronet again, and this time I got a customer representative who really knew their stuff. They went down to the product floor to find the exact part I needed and overnighted it to me. I have to say, that level of service really impressed me. It's too bad it took so many tries to get it right, but I appreciate the effort they put in to make things right.

Overall, I'm happy with my purchase from Vispronet. The product itself seems to be of good quality, and now that I have the right hardware, it fits my tent perfectly. I just wish the ordering process had been a bit smoother. But hey, at least they made up for it in the end.

I gotta say, I was pretty stoked when my table cloth from Vispronet arrived on time for my events. Props to them for that.

But, I gotta be real with y'all - the table cloth was barely usable. Like, straight up unacceptable. Lemme break it down for ya:

First off, the size was all wrong. It didn't fit either of the tables at the two events I attended on Thursday and Friday. And let me tell ya, the latter had a table with the exact specs I requested. So, what gives? I couldn't use it at all on Thursday, and that's just not cool. (Check out the pics I attached, if you don't believe me.)

Secondly, I thought there would be some "give" or flexibility in the fabric, or some way to adjust or fasten or velcro the flaps together. But nope. On Friday at Harvard, I had to fold it up to use on a smaller table they provided for me. And let me tell ya, I was pretty embarrassed. It looked hella unprofessional.

And last but not least, the font on the logo was all wrong. It wasn't the same as the logo I sent, which has "American Typewriter" font. Like, come on now.

So, Vispronet, if you're reading this, please let me know what my options are for returning or refunding or at least exchanging this table cloth for one that I can actually use properly. I'd appreciate it.

Thanks,
Shannon

On one hand, their website and design software are a complete disaster. It took me weeks to verify my graphics and get them positioned correctly on the product I wanted to purchase. Resizing and positioning were a nightmare, and I found myself getting frustrated and annoyed with the whole process.

However, on the other hand, Vispronet has some of the best customer service and sales people I have ever dealt with. They were incredibly helpful, professional, and nice. They helped me through the rest of the process and even finished designing the graphic placement on the tent I purchased when the website would no longer allow me access to my design. I was impressed with their dedication to making sure I was happy with my purchase.

Payment was also a huge issue for me. I made a full payment the day I placed my order, but the site claimed that it had not been paid all the way to the end. This was a major headache, but once again, the customer service team was on top of it and resolved the issue quickly. I had to send credit card statements, but they were able to sort everything out and make sure I got my product.

Overall, I have mixed feelings about Vispronet. While their website and design software need a lot of work, their customer service and sales team are top-notch. If you're willing to deal with some frustration and headaches, you can end up with a great product from Vispronet.

I gotta say, I was pretty excited to order from Vispro. I mean, who doesn't love a good deal, right? But boy, was I in for a surprise. First off, I noticed that the options on Amazon were different from their website. I reached out to the company and they straight up told me that they couldn't offer the same deals as the ones from China. Bummer, right?

But it gets worse. When I finally received my order, the products were defective. The clips wouldn't stay in place and the tops of the poles wouldn't curve with the flag. What a disappointment! And to top it off, I had to pay a restocking fee. Can you believe it?

To make matters even more frustrating, I had to order ground stakes separately. When I checked out, the receipt showed a charge of $90 and change. But when I got the email, it said I was being charged for 20 stakes instead of the 10 I actually needed. When I brought this up, they said it was my mistake and refused to do anything about it. And of course, I had to pay another restocking fee.

Overall, this was a pretty unpleasant experience. I can't say I would recommend this company, their products, or their customer service. It's a shame, really. We've never had such a bad experience with a company before. But hey, I still wish them the best in their business. Maybe they'll get their act together one day.