The complaint has been investigated and
resolved to the customer's satisfaction
Virgin MediaThreats harassment & bad customer service

Virgin Media, here I am on the third phone and broadband company in the UK in about a year. First the BT rubbish then the God Awful Virgin Media. For anyone looking to complain about Virgin Media and needing contact details they're available on The details provided are for the Executives Office and hopefully this will allow you get your compaint resolved more quickly. I built the website because of all the crap of Virgin Media.

My problem first started with the broadband it was slow 970kb when should be 8mb and intermitent dropping off of broadband. This then became no phone line or broadband.

Looking for their contact details using an Iphone was impossible because there website dosn't work with Iphones properly, specifically the contact page.

I then get Indian Call Centre Agent who was more interesting in pulling the Race Card and trying to blame me for something.

I then get the Executives office via the email address of the CEO. This is where you would think things are starting to go and get fixed right? Wrong instead of the company being decent they then started an argument with me. Susan Smith was talking to me on the phone where I told her I reserved my rights to sue Virgin Media. She had already informed me that I was not allowed to record phone calls without their permission as it was an offence. She was then gabbling on about Virgin Media Media can't supply the service that I expect and I will have to put up with it. I said their service breached the Sales of Goods Act 1979 This is when a Daniel Potts came on the phone telling me he had been monitoring the call for the last 20 minutes . Now I thought that was an offence? I had not been informed at all about them recording or monitoring a phone call and as far as Im concerned this is Interception.

Daniel Potts then goes on to be the rudest person I have ever spoken to at Virgin Media, making threats over the phone. Then came endless text messages but apparently I have to put up with that as well 5 text messages every two minutes. Eventually my phone service is terminated from my further complaint after requesting my MAC Code. I then start to get emails saying how sad they are that I had decided to leave there service. I had already been cut off for a week at this point.

There system states that I am abusive which is totally untrue. I demanded that they removed there libellous comments and I then got an email refusing to do so stating that its thier opinion and they have rights to keep it on the system. As you can see on the website I wrote it is time to get my own back. They then wrote to me saying I am defaming them and they want it removed. No Chance I say as its my opinion only.

I went to a different provider namely 02 as I have mobile phone with them already and so far so good. My broadband being a reasonable 5.6mb and a nice clear phone line, first time ever for that. I since pulled back all the payments to Virgin Media by the way of Direct Debit Imdemity Guarantee so now they can chase for money. The second they do I issue proceedings for breach of contract, Defamation and discrimination of a person with a disability.

Now its lets see what happens next.


  • Ra
    Rajan Sokhi Sep 25, 2012

    I had a very similar BAD experience with Virgin Media - I wasted A LOT of time and money complaining.

    However I have to say Daniel Potts was actually very friendly in my case.

    I totally agree with the sub-standard service and terrible customer service, especially the Indian call center!!

    -1 Votes

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