Virgin Active South Africa review: unauthorised debit order charges

To whom it may Cocern;
I'm reaching for your assistance regarding unjustice marketing strategy Mr Elvis of Virgin Active Century City branch has done to my son who is merely a student with no earning power. After so many calls Elvis made he decided to go and see what promotion Virgin Active is offering whether it will suit his pocket. My son made him aware that he is just a student and he can't afford a premium membership as he will only use his allowance to pay.
after a long discussion, he still can't decide so Elvis convinced him to pay R99 for him to be loaded on the system, asked him to sign electronically, assured him that what he is signing is just for the R99 to load him on the system and that no debit order will go through not until he decides to finally join and to which option to choose. Elvis advised my son to bring his father along before the end of September to help him sign up or he will fall out of the system if he doesn't decide by September end.
But that's not what happens, on the 1st Oct my son received a notification from FNB for debit order and that he has insufficient money in the account only then we realised that the debit order is from Virgin active.
My point is Elvis knows that my son is mere as a student and he knew for a fact that he is not prepared to pay for high debit order. how did he do this to my son, isn't it heartless?. is this the kind of morale your marketing representative carries, he fooled a student just to have a sale. this is totally wrong. if what he is claiming is true that the system automatically charged my son the premium fee since he didn't get back before Sept, why he couldn't make a call to remind him and why he didn't make him aware of the consequences my son may face. He has been bugging my son to come and check out what the latest offers when he havent signed up but he can't call to remind him after he paid to load on the system and where is that statement he made that no debit order will go through till he decides, is that how he gets his sales. and we went to him on the day the debit went through and he didn't even show any concern or tried to help him he simply said if he wants to cancel my son needs to pay 2 months fee. Really?
we as a family of 3 pays lesser membership fee than what my son was charged for and Elvis also knew that he is also on Discovery medical aid he could have done something but he refused.
I would like to seek your assistance these constant calls from Virgin Active is really disturbing his studies, he simply can't afford to pay.

I would highly appreciate your understanding and prompt action regarding my complaint and to my request.

thank you.

Regards,
MyrellWafai
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