Virgin Active South Africa — poor service
I've been trying to sort out the same issue for months now. I've called and sent numerous emails, in hopes that your agents would help as they promised they would. I pay my account through an FNB ATM. I've been doing it for months and it's been great, until one day i didn't have my membership number and used my name as reference. I got a lot of calls saying i hadn't paid for February and I've emailed my proof of payment numerous times and nobody has ever gotten back to me, instead you carry on calling me every other day asking about that issue I've been trying to sort out. The last time i spoke to someone she said she had sent it for investigation and she'd get back to me as soon as possible and that was more than 2 months ago. I just need thay sorted out ASAP so i can cancel my contract with you!!
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