Fairweather
reviews and complaints

The online experience for fairweather is the worst I have ever had

I purchased 2 items … one was ill fitting … the other was damaged

On their website it states that for a damaged item they will send a label for return

I made repeated attempts to receive said label … no responses … so I just paid to ship it back

It was received by them on July 20th … it is now august 22 and I have not gotten an email or received a refund “for defective merchandise that I no longer even have and paid to ship back” so in essence it actually cost me to shop there

There is no phone number to call and actually speak to a human being

I am so disappointed and frustrated with the entire experience with fairweather… I will never spend another dime with them and will deter anyone I know from doing the same !

I tried to talk about one of my exchange as your cashier didn’t put any receipt in my clothing bag. Sunridge location manager said that they can’t do any exchange, without the receipt, I tried to explain that they can find that in their system as at that day there was one newly hired was the cashier and she took my email Id, name contact again to feed it in the system, I really cooperated very well even though manager was little rude but after that she was very nice to me when I tried to explain., I tried to understand new cashier very well as she was asking few things to the near by lady and taking long time for feeding my info in system.. even I was getting late for my meeting near by. And manager said they can’t do it so

I tried to talk about that to dist. manager, I explained her what happened but she cut my call between that she can not resolve it if it happened. And then o try to call again but she didn’t pick. I waited in the Sunridge mall more than 3 hours butI did not get any call back and when I tried to call again. and she was literally rude in her voice, instead of solving my problem. She has blocked my no. So I am complaining is this your customer service. N how about my wastage of time, secondly I came from the other city to do that exchange within a week.

Incident - I have bought one shrug for almost 29. Something and then I return it next week, and randomly bought two dresses by paying some extra in cash, but one of them was jumpsuit, I got to know and then in same week I tried to exchange it and even I said I can buy something else as I don’t wear jump suits. And I didn’t find any receipt, in the bag, and the tag I removed it as I was going to keep both of the dresses but just day before I saw that one is jump suit. So that why wanted to return it as I swear I never worn it. but they denied it and even they said they can not find any info about me in the system. I still waiting for the response but none of your team contacted me. It is really kinda harassment by your dist. Manager. I literally cried and upset after that. I will wait for your answer.

Please take an action for this as this is really awful situation for me at that time.

Thank you

[protected]

I placed on order online using my gmail account and the mailing address on that was incorrect. As soon as I realized that, I tried contacting Fairweather customer service-which could only be done via email, so I must have sent at least 10 emails , advising the mailing address is incorrect and sharing the updated address. I also filled out a form to which I received an automated email completing ignoring the original ask. I responded back to that as well advising of the correct mailing address. Then I installed SHOP to track my package and tried contacting Fairweather via the app as well. All of this to no avail. This has been by far the most frustrating online purchase I have ever made. I didn't even receive an acknowledgement of my email, resolution is a far cry! I am so disappointed that there is no customer service # to call to resolve such issues. once i found out that Canada post was the one delivering the package, i opened a ticket with them to update the address but it was too late! they said the item is being returned to the sender! my order # is FWR159401. Now i can only hope that my money will be refunded once Fairweather has their items back! The order total was close to $100. Please help!

I ordered a jacket of Steve Madden from fair weather on 15th Jan and the payment was successful. After few minutes I received an email saying the order has been cancelled and the refund will be processed in 7 working days.

It’s been more than 10 days now and I have tried to reach out to them multiple times over email but no response neither any of their customer service agent reached out to me.

Such a pathetic customer service. Never going to purchase anything from fair weather and not a recommended shop as well

Placed an order online November 29th worth $412.38 and I received an order confirmation email. In that email it says you will receive an email once your order has shipped - I have not received this email, however I have received a notification saying my order was delivered December 2nd after clicking "view order status". My order was NOT delivered and I have sent 2 emails to customer service and I have not received one response yet. I am very frustrated as I have just spent hundreds of dollars and nothing is being done. I would never order from this company again and I will be making a public post to warn other buyers.

Order #FWR142657

Email- kara.[protected]@dcmail.ca

I received an email stating order had been filled and would be sent Canada Post. The item number is [protected]. The expected date was Nov. 14, 2022. Kept checking emails of progress. The second last one stated the item was returned. Then, the last one claimed the item had been delivered and signed for by R. Daniels, addressee at bottom of this correspondence was Customer Relationship Network, stamped Canada Post at the top of correspondence.

I do not know if this is a Canada Post employee or the person to whom the item was returned.

I have not had positive experiences with Fairweather so far. I returned a pair of slacks which was too tight in the waist, tried on clothes for an exchange, but nothing fit, and they do not reimburse your money when clothes do not fit.

On Sept.28 at approximately 730 am I purchased a few items from their online store. I had an old address attached to the "shipping address" and I noticed this right after I received a confirmation email of my purchase. So I attempted to look for a spot that says "edit information" but nothing was to be seen. So I emailed their online customer service for help and I sent it about 10 minutes after I received the confirmation email, and no response. 4 days later, 3 emails, items shipped to incorrect address later...and my only hope is that the persons not home, so my package can go to the post office so I can try to claim it there. Horrible.

Horrible, horrible customer service with their online store. They advertise free shipping on orders over $50 on every item's page, my order was over $60 but the "free shipping" would not go through and apply, it wanted to charge me $6.99. So I contacted customer support and all I got was a copy and paste message saying 49.99 and under it's not free and over it is. Ok, but that wasn't my question. I responded with a screenshot, no response even though it says "respond to this email if you require further assistance." So I email them again, pretty much same response. I keep adding more and more info each time and they kept giving the same response or ignoring my responses, there is no human who works there, it's all automated responses, you won't get help. There is no asterisk saying that I need to enter a code or that it cant be combined with another offer. I call this false advertising. I will not spend a penny there even though I really wanted those clothes. Smmfh.

I purchased two sweaters yesterday and was advised by clerk that I could return them within 14 days for a refund. I went to return them today and was only given an in store credit - I have already purchased items online through Fairweather. Cashier yesterday was rude - was on her phone speaking East Indian the whole time I was in the store - I had to interrupt her phone conversation to ask a question. She did put her phone down to ring up my purchase as soon as I was finished she went back on phone. I would like a refund not a store credit.

Hi, I returned a few things i bought online after christmas. The Guy at the store would only give me a gift card and i was fine with that...but i went to use my credit on line and it said it was invalid. I went back to the store and he said the cards might not work online...why not? and really i should have got a refund, this guy just didnt know what he was doing...the store was at the village mall in st john's , nl

Diane Slade

I got this jacket for $132.20 on February 12, already a return that why the girl, Kelly (upper Canada Mall) gave me a discount, the store was full and she said I can try it home and I have 14 days to return it. Went today to return it and the same girl refuse to accept the return. I called her - I was in the car, I am disabled and she started yelling at me "If yo don't understand English (yes, I am an immigrant with an accent) is not my fault, we don't accept the return to final sales. But I am not stupid, she told me I have 14 days to think if I like it or not. Please solve this because I will not lose my money because you hire kids with a bad attitude and you do not train them properly how to make a sale and advice customers properly about what they sell. If you chose to ignore my request I will have to file a complaint to BBB and to the Ministry of Customer Service (https://www.ontario.ca/page/filing-consumer-complaint)

Thank you!

i received an order that was a gift and the smell was gross to say the least, in saying this I did not feel I should be responsible to pay return shipping and attempted to make contact with fairweathers which was an impossible task .It is impossible to get in contact with anyone on this site, as their customer service does not give you the option to make a complaint unless under their chosen list which is not available to express your personal concerns. then tried calling the number several times with no answer. do not even get an answering service just rings and rings. guess I am stuck with items that are not suitable. soon my return option deadline is over and I will not return at my expense and in all likelihood probably would not get a refund. DO NOT ORDER FROM THIS SITE

I have contacted via email and even attempted to call without an answer. I placed an order and received several days ago and since then have been attempting to contact with no reply. Received my order and one of the shirts have this unbearable odor thats makes me unable to give as an intended Christmas gift, not only that but the sizing chart was way off and although needed a medium ordered one size up (a large) to be sure and still too small. I do not feel it's my responsibility to pay return shipping on an item that is faulty. Buyer beware... They make it impossible to be contacted.

This is with regards to order number FWR89150. I got an email stating refund has been processed but nothing received yet on my card. Where has the refund gone?
There is nothing on email stating how much time for expected reflection of the refund in bank account!
I am waiting for 60 plus dollars of refund! How can I get the money back? And when?

Ordered clothing online two months ago. Still have not received order.

Customer Service says they have filed a ticket with Canada Post and that Canada Post is supposed to contact me.

I contacted Canada Post myself. The item is either still with Fairweather waiting for pickup or it is still at the originating CP facility.

Either way, it hasn't even left Ontario yet.

I want my money back.

I ordered from Fairweather Clothing one Small Floral Cocoon Blazer - Yellow Order No. #FWR62820 Jan 23/21 priced at $15 and received an incorrect order in February (3 items worth about $150) and spent probably an hour or so following instructions by filling out Fairweather's online form, taking pictures of the items I was sent by mistake, then receiving the return mailing label, repackaging everything and going to the post box Feb12. I was told I had to reorder the blazer, but it was sold out on line and I have never received my refund of $22.59, despite several follow up emails, the first telling me to wait a month, and then the last two (after waiting a month) with no reply whatsoever.

I have emailed numerous times about Order #FWR59343 and still have not received any response NOR my items. They were ordered in November 2020. This is ridiculous, for no response or my items. I ordered from this comp5 prior without any issue, with this order I WILL NOT order anything else from them.
Once again I'm asking for this to be acknowledged and a respo5of the location of my items or a refund is fully needed.

Hi,

I ordered from fairweather a week ago and I haven't received an email of order confirmation like they said I would. But I was charged to my card for the $79.

I ordered a jacket and a sweater as part of their online sale.

I have emailed them and have not heard back and I do not have an order number.

I just want my items or my money back.

FWR54576 this is my order number for the parcel that is being sent back. I forgot to put the apartment number with my address, so when it arrived, the post office was unable to deliver it and sent it back to the sender. I would really like to keep my order & have it resent. I have called & emailed & have received no reply or was unable to connect with any one by phone.
I hope someone can help, please!

Thank you

I had ordered 2 pajama joggers December 19th 2020 Order No. #FWR54794 But when I received my package it was a sweater instead.
I have emailed three times to their customer service department as they instructed and I have not heard anything from them at all.
I would like to be refunded for the items that I did not receive and I would like to mail return this sweater but I will not be paying for the shipping fees.