CB Online Shopping Vestiaire Collective Delayed insecure payment

Vestiaire Collective review: Delayed insecure payment

Mjk65 of NL

Jan 04, 2020 12:22 pm EST

Verified customer

Resolved

Replied

I have sold an item with reference number 8504433. On 18 December this item was checked and accepted. Normally a payment is made next Tuesday. I called Vestiaire because in my account no date payment was mentioned only ‘ payment pending'. However, on 24 th of December I was not paid. I called Vestiaire again about this issue. On 31 December I still did not receive payment. I would get a confirmation email. I did not receive an email. Yesterday 3 January I chatted with Vestiaire and asked for a confirmation of payment on 7 January, next Tuesday. He promised to send me an confirmation email today that payment will take place on 7 January. I did not receive an email. I need the payment for my sold item asap! Vestiaire is doing nothing! Ms Koelemeijer

Vestiaire Collective response

Jan 06, 2020 9:04 am EST

Vestiaire Collective customer support contacts

Phone numbers

+1 (855) 842-1822

+33 176 494 848

Address

33 Boulevard du Général Martial Valin, Paris, 75015, FR

Website

www.vestiairecollective.com

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Dear Ms Koelemeijer,

Please let us apologize to you here regarding the delays additional required to transfer the payment of item reference 8504433 on your account.

We kindly confirm to you that your payment is scheduled for tomorrow, Jan 7th, 2020. However, please expect a 5 business day delay, due to interbank processing time on international transfers.

To clarify the situation, logistic delays seem to have impacted your payment date, since it is scheduled the Tuesday following the date your item has been shipped out from our facility.

A commercial gesture will be shared to you by email within the next 24 hours in order to apologize for this exceptionnal situation.

Please rest assured that our teams are doing their utmost to reduce any kind on delays, due to current industrial actions.

We remain available for other requests and additional questions on payments by email and on the chat.

Best wishes,
The Vestiaire Collective team

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.