Verizon Wirelessfailure to waive early termination fee

So I've been looking to get an iPhone and get out of the 1.5 years I have left with Verizon. I stumbled onto this forum looking for a way out. Sure enough I read this clip out of the Customer Agreement and I saw a light at the end of the tunnel:

Our Rights to Make Changes

Your service is subject to our business policies, practices and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU'RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.

After reading this I looked at my bill as of July 1st, 2009, Verizon has raised their Administrative charges from $0.85 up to $0.92. To me this qualified as a price increase. What follows is my ordeal with Verizon. If you don't want to read the rest of this- the answer is No, I wasn't able to get out of the ETF.

1. Called Verizon and spoke with a woman named Africa (no joke). I explained the situation and the price increase and informed her of the customer agreement. She replied saying that the Administrative Charge was a tax and there was nothing Verizon could do about it. First problem, I believed her. I then complained about the GPS being locked (I've got an Omnia). Got nowhere... 30 minutes later I was off the phone. I then went to Verizons website and saw their explanation of charges that states:

"Administrative Charge, helps defray certain costs we incur, currently including (i) charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers, (ii) fees and assessments on network facilities and service, and (iii) certain costs and charges associated with proceedings related to new cell site construction. Please note that these are Verizon Wireless charges, not taxes."

2. Realizing she either lied to me or doesn't know what she is talking about I called up VZ again. Explained the situation again to another guy who said it was a tax. I told him to look it up under explanation of charges. He said he couldn't find any explanation of charges (WTF?)... Finally, he talked to his supervisor and was given a copy of them (easily available on their own website). After reading it he said it looks like you are right, let me put you on hold.

After 15 minutes he came back and said he could not waive the ETF because his supervisor said the price change had to be more than one dollar a month... Basically his supervisor was throwing BS out there, so I asked to talk with her. She explained very confidently that it is a Verizon policy that the price change has to be more than one dollar per month to qualify for a waive on the ETF. I asked her if it says that in the Customer Agreement. Yep, she says. I ask her if she is looking at it and where it says that (I had the agreement up on my screen). Her response- at the bottom of the page. I asked how many paragraphs up from the bottom? "I'm sorry sir, I'm not actually able to look at the customer agreement, but it is in there and it's towards the bottom."

(Blood pressure rising). One minute she tells me she is reading it, the next minute she says that she can't pull up her own companies customer service agreement? Are you joking. I asked for a different manager. She said she was the only one there. She then assured me that she was right and since it didn't qualify for the dollar increase I'd be charged the full ETF. She told me I could send a fax over to Verizon Customer Correspondence... a fax. I asked for a phone number. "I'm sorry sir, they don't have a phone number." Before my heart explodes I end the phone call.

3. Third times I charm... I officially hate Verizon. I talk to a woman, who after getting my name and number immediately puts me on hold for 10 minutes. I explain the situation and she says, that she will credit me the $0.07 difference for the next 6 months. She says this way there won't be an "material adverse effect" and there fore I didn't qualify for the ETF. Long story short, I speak with the manager, who effectively says the same thing. I told them I don't want the credit, but I want my ETF waived, like it says in the customer agreement. No can do she says.

It's quite obvious that customer service and customer agreements for that matter don't mean much to Verizon. Their priorities lie in nickel and diming the customer, probably hoping they won't notice or they won't call back if they get disconnected while on the phone with customer service (happened once already today).

I hope someone has more luck that me. At this point, I'm thoroughly sickened by Verizons greed and I'll be picking up an iPhone later today.

Responses

  • Ja
    jaime jimenez May 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was recently checking my credit file and i noticed a collection account from verizon. I made several calls to find out why and where. Today i received a letter telling me that i needed to pay this account. I called Verizon and someone told me that they did not have my name in the system that i needed to call the collection agency. This service was provided on 15155 Parthenia North Hills, Ca. I never lived in that place and it shows that someone opened that account in 08/2006. I have lived in 1862 Greenacre road Pomona California since March 2005.

    Please, clear this issue because is damaging my credit and i never requested this service.

    Jaime jimenez #016257931-01.

    0 Votes
  • Su
    Sudha K. Jul 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    To Whom It May Concern:

    I've registered to verizon DSL internet connection on July9th and received Verizon DSL installation kit on July 12th. In the evening I tried to install it but not successful. I called customer support and nearly after 1hr finally I could be able to talk to someone. I was told to switch off modem, laptop and restart again, it didn't work, so advised to try after 12hrs. No use. I waited till sunday morning as I was not successful, called them on sunday. One person, jimmy told that they'll be sending a person to assist in installation on Monday, anytime b/n 4PM to 10PM. The helping guy didn't turn up on Mon, tue. I've again called the customer support daily almost for 4 to 5 times which is really a hell. I regret to take the service. No one is there to help, they just hang the phone. I got frustrated and finally decided to cancel the service after waiting for 12 days. i.e on July24th. I called up the customer support to cancel the service. Trust me I almost felt like crying out of frustration. It took me 5hrs45mins just to cancel the service. I tried for 7 times and finally the 7th guy looks little sensible compared to others and finally got it cancelled. I felt very happy the moment I got the cancellation number.

    It's good if Verizon provides good customer support.

    Thanks
    Sudha

    0 Votes
  • Er
    ERNESTO J. MARRERO Jul 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I got verizon dsl internet service, which i have problems all the time getting disconnected, i try many times to fix the problems in the phone, i usually get some one from other countries answering the telephone, and never was able to fix the problem.

    I am also getting 1000's of commercial email on the verizon email service, and i dont know who this people are. Call verizon company and they told me they cant do anything about it. I am stock with then for a year contract. And haven't being able to resolved the problem. Most of the time i dont have internet service. And cant anybody to help me from the company. Is there anybody else having problem with this company?

    0 Votes
  • Ni
    niamh brennan Aug 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Six months old lg phone, charge connection wont work and cant get any satisfaction from the shop or lg, disgrace.

    0 Votes
  • Ja
    Jane Daffron Aug 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    DSL service went down on 8-10-07. Reported it and repair tech set up for 8-13-07. Repair tech never showed, never called to reschedule. Was told it was rescheduled for next day (8-14). On 8-14, was told tech would be there between 8 and 12. Never showed. Was told tech would be there before 7pm. Never showed, never contacted. At 5pm, I called and was GUARANTEED AND PROMISED by dispatch that tech would be there by 7pm. Tech never showed. It is now 8-15-07 and I am still out of internet service. Promised tech would be out by 7pm.

    Oh, and they want someone at home to be there.

    NOT POSSIBLE. WE WORK FOR A LIVING. UNREASONABLE TO ASK FOR 3 DAYS OFF BECAUSE VERIZON RENEGS ON ITS' COMMITMENT TO SERVICE.

    0 Votes
  • Sa
    Saryna Sayles Oct 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I activated my Verizon services in MARCH of 2000 and when I received my first bill there were charges on it for chat line fees that incurred in FEBRUARY of 2000. I wasn't even a customer then! I called and let them know I am not responsible for those fees, all $250 of it and they said to just pay my regual monthly amount and they will remove they fees. Well they never did so after only 6 months of complaining to get it off the bill I just cancelled my service, keeping that as athe balance. However, since I was concerned about my credit report, I paid the $250 in March 2001. And wouldn't you know that in 2004 I received a collections bill saying that I owed them $250 and it appeared on my credit report as an unpaid account! I contacted the collection agency and they said I never paid and all I could do at that point was to pay again to get rid of it. So, in an effort to repair the damage to my credit report I paid the bill for the second time. And now, in 2007, I have received a bill for the $250 yet again from the AFNI Collection Agency. I am not and will not pay this bill again for a third time. It has been 7 years and the "unpaid account" has been removed from my credit report and they can kill all the trees they want by sending me mail but I will never be such a fool to pay them again!

    0 Votes
  • Ma
    MAC Oct 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    File in small claims court against Verizon for your money back.

    0 Votes
  • Na
    NALZEA MUJA Nov 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I HAD VERIZON AS A COMPANY BUT I OUT IN A REQUEST FOR TWO FRAUD CHARGES BUT ONE BILL WAS CLEARED ALREADY AND NOW I NEED THE OTHER BILL BECAUSE I WAS NOT ALLOWED TO GET VERIZON AFTER THE LAST BILL I HAD AND VERIZON SAID I HAD THE PHONE SERVICE FROM 2004 TO 2005 AND I DIDNT SO PLEASE HELP ME MY NAME IS NAZLEA MUJA AND YOU COULD EMAIL OR SEND THE PACKET BACK OUT THANK YOU

    0 Votes
  • Sa
    Sara Robinson Nov 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I signed on with Verizon in December of 03 for web hosting. I again signed contracts in 12/04 and 12/05. In early Jan. 06 I knew I had had enough of Verizon and was anxiously awaiting the end of 2006 when my contract was up so I could sign on with a new web host. When my contract finally ended in 12/06 I tried to contact my Verizon rep to inform him I wished to terminate services with Verizon. My rep never returned my numerous phone calls. I then notified Verizon customer service and spent endless hours on the phone on numerous occasions trying to close my account. Customer Service repeatedly promised to close my account and contact my rep but never did anything. My website was transferred to another hosting company in Feb 06 and Verizon just kept billing me. I continued to receive bills for 5 months. I was on the phone to these idiots every month and nothing ever got resolved. Then, “out of the blue” in June of 2007 I received a check from Verizon for $148 for “credit on my account.” Then in October 07 the bills started again.

    I now have my lawyer working on the situation and just found out that my Verizon Rep is claiming I gave my consent during phone call with him in July of 06 to renew my contract for another year. Verizon claims that if a customer agrees by phone to renew a contract then the contract is binding. This of course is an out and out lie. First of all I never spoke to my rep in July 07 and secondly, there is no way I would have asked to renew my contract because I was already totally fed up & disgusted with Verizon. Their employees seem to hide their total incompetence with a sickening sort of politeness to the customer….and their phony slogan: “At Verizon, we never stop working for you!” What a crock! Whenever I wanted anything done on my web site they’d either promise to do it and not do it right; not do it at all, or, they would total screw things up. (But I won’t go into that dimension of my dissatisfaction any further for now). I am, to put it mildly…enraged. Oh, and by the way, when I was under contract with these crooks I always paid my bills in a timely manner.

    If anyone feel so inspired to connect with me in regards to your experience with Verizon I would be thrilled to hear from you and find out what might have worked for you. If nothing has worked yet, we can at least commiserate with each other! My lawyer is working on this and I’m also planning to contact the FCC, Department of Consumer Affairs and Attorney General’s Office in my state which is NY.

    Good luck to all of you on your dilemmas with this Crooked Evil Corporation.

    0 Votes
  • Fi
    FilRose Dec 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My son passed away on November 15, 2007. On Saturday, his widow received a threatening letter from Afni Inc. saying he owed $109.06 for a Verizon phone bill with a number they never, and he never throughout his life had. It was, according to them, under his name and address. She was hysterical because my son died with excellent credit. She asked me to call them and I did this morning. They refused to talk to me about it, saying only she could call. I said she is newly widowed and very upset, but they were very rude and cold, refusing to talk to me. This is a horrible thing to do to someone who just lost her husband, but to refuse to discuss it, forcing her to have to deal with it at a time like this, is cruel.

    0 Votes
  • Ro
    Ron Lott Sr. Dec 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have been arguing with Verizon DSL Billing since January 07. I had trouble with their services from Dec. 06 when I first installed their software. My phone service went out for about 5 days. Finally after a lineman checked the connections, they determined it was from a mistake when the office connected the DSL. My billing has never been straight since signing up for their DSL. It seems every month I have to go through the Robot answering run around to get someone on the phone to complain to. Of course adjustments are made to my bill and next month, don't ya know the bill is doubled or tripled. In June 06, I recieved an unusually high bill. After going through the phone run around of transfer to this department and that department, I am finally told that Verizon has charged me back to Dec 06 for Internet Games and Security which I didn't order. Adjustments were made again. I recieved a call from Verizon stating that my limited long distance dial up was being changed at no charge to the Freedom Package and that my bill would be the same or lower. The long distance was totally free. Next month my bill tripled. Again I am arguing with them. Of course adjustments were made. By the end of the month I recieve an e-mail telling me that I had requested my DSL discontinued. I HADN'T. Again I am arguing with their DSL Billing. I am then told it has to go through a disconnect phase and then be re-installed. After 2 weeks I have no DSL and am continually told to give them another week. Finally I am still getting huge bills in Sept. 06. I call DSL billing and of course all is adjusted. I send DSL a copy of an e-mail confirmation of what my bill is along with the payment. Don't ya know that next bill is quadrupled. So, I am arguing with them again. Guess what. They are billing me for 2 accounts back when they cut my service off in July and when they started it back the first week in Oct. 07. So, I sent the payment due in Nov. 07 for the month of Oct. 07 along with the notes from the call to DSL. I still cant figure out how they get away with billing in advance for something that hasn't been used yet. So, now I am cringing because my Bill for Nov. 07 is coming soon. This morning sometime my phone went dead. I sent an e-mail to my sister along with my account number and asked her to call them for me. She mailed back that they told her the earliest they could get someone out would be 26 Dec. 07. So I will be 9 days without a phone. Watch the bill for this one. I have tried to contact them on line and it is a bigger run around than trying to get past the robot phone ranger. Each time I try, my already established e-mail address for my account is found to be invalid. But now, of course there is nowhere on any of their site pages to contact service unless you have your e-mail address. I now have 72 pages of notes taken since Dec. 06 and Nov. 07 which I am sending to the West Virginia Attorney General's Office Of Consumer Protection. If anyone knows of a good phone company, please let me know. Thanks, R. Lott

    0 Votes
  • Jo
    John Dec 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    1. For somebody complaining about people with poor English skills, you have poor English skills.
    2. Verizon can't stop spam. Nobody can fully stop spam but you, and the only way to do that is to use an email program (like outlook or something) where you can configure the mailbox to only accept email from specific email addresses you enter in. These are called email "rules".
    3. Most of the spam you get in your inbox is spam you get for spreading your email address around the internet. Spammers have programs called "spiders" that search the internet for email addresses, then they spam them. You want to have a couple of "spamcatcher" email accounts. I have 4 email accounts, all of them were free. I have a yahoo account I use for pure spam (the one I'm giving as my email address for this site), a yahoo account I use for business and spam (if I'm signing up for something like NewEgg or Amazon), a hotmail account I use because sometimes emails are slow getting to the yahoo account (I only use this one if I'm having an issue with the business and spam account and a specific website), and a gmail account that I have never posted anywhere and I only give to friends and family. It doesn't get any spam. Does that sound like a pain in the butt? It is, but it's what you have to do. I get spam all the time in my yahoo accounts, and I have all the spamblocking features turned on. Deal with it. I do.
    4. You're paying for an email inbox, why isn't it free of spam? No, you're paying for internet access. It isn't Verizon DSL's fault that you went to a porn site that promised free naked pictures if you just gave them an email address.

    0 Votes
  • Ra
    Ralph Thomas Dec 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    WE have tried 4 times to change our service from Fiber Net to Verizon in Mt Nebo WV and each time we are assured it will be taken care of it never happens, we call the robot as you rightfully call it and spend up to an hr trying to talk to some one... guess we are better off with Fiber Netc41d.

    0 Votes
  • Mi
    mike8765 Jan 01, 2008

    I am a subscriber of verizon online dsl service and it sucks. It is the worst internet i have ever had. The reason being is i can barely stay connected for 5-10 minutes and then i losose connection again. Then when i call verizon for help i reach them in india or the Philipinies or something like that. I can never get anyone in my own state that i can correspond with effectively. So for anybody who wants dsl do not go for verizon online dsl as it is like dial-up.

    0 Votes
  • Ro
    Roger Bell Jan 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered their DSL service, and these idiots delivered the moden to the wrong address.

    0 Votes
  • Ke
    Kevin Milroy Jan 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It took me 3 days to disconnect service from my Washington, DC apartment, after long periods on hold. My main complaint is that twice I reached a live person, who as soon as I said it was a disconnect without a transfer of service, transferred me back into hold. Finally I did get a responsive person, but of course, I had learned by that time to insist that I not be transferred. Do the customer service staff receive commission for selling new/additional services? That could account for them not wanting to deal with a disconnect, if they are immoral and irresponsible. If there is a class action suit about Verizon's insulting customer service, please let me know.

    0 Votes
  • J
    J Feb 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Per the collection laws Afni has to follow they can only "disclose" the information to the person whose name its in, or their legal spouse.
    Disclosing to the wrong party is illegal and is breaking the law.

    So all the spouse would need to do is send a copy of the death certificate to Afni so they can get the account closed. No need to blame Afni for any wrongdoing, especially when they are doing their job, which is collecting on behalf of the client-Verizon.

    And another thing... there is nothing threatening about Afni's collection letters. It does not say anything about coming to take your house, or taking legal action, or garnishing your wages.

    So relax and let the spouse send in copy of death certificate and all will be done. No need to get upset over it.

    Thank you.

    0 Votes
  • Pe
    penguinfan Feb 26, 2008

    We signed up for Verizon fios hdtv service from a door to door sales rep. He explained all of the details of the hdtv reception, channels and details of the channels we would receive. When we got our first bill, it was 20% over the cost stated on the sales ticket. When i called, they said the overage was for equipment needed to receive the hdtv signal. We are a victim of bait and switch, they now claim we must pay or incur a break up fee of $200 because of the contract. Deception down the line, you would have to be an engineer to decode the sales pitch and avoid this trap. You have been warned.

    0 Votes
  • Ma
    Marilyn Ron Mar 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The exact same thing happened to us. I wouldn't be surprised to find a class action lawsuit regarding this somewhere down the line. Count me in. I'm mad as heck!!

    0 Votes
  • Da
    David Hadley Mar 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Well to start how about an alert when you go over your minutes on your cell? Verizon wireless will let you go 15oo min. over your plain and not say a word and let it go on for 2 months verizon land line will work with AOL. They'll let you dial a toll number to connect then say oh you owe us 400 dollars.but when you don't pay verizon limits your service to in coming calls only... oh i am sorry they still let you dial to connect to AOL! When they tried to collect on that one i told the 20/20 would love this story... they never called again.

    0 Votes
  • Sa
    Sarah Mar 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    LG Chocolate

    My LG chocolate is the best phone!!! Mine never freezes like my AT&T slider used to! It is so easy to text and call with. I love the touch screen as well! VERIZON RULES!!!

    0 Votes
  • Co
    cody50 Mar 23, 2008

    FOR WHAT WE ARE PAYING FOR VERIZON FIOS SERVICE, YOU WOULD THINK THE SECURITY SUITE WOULD BE INCLUDED?? IT'S THOSE DARN *** AGAIN! THERE IS ANOTHER ONE OF THOSE ***, THEY KEEP BITTING ME !!
    VERIZON HAS A HIVE OF THOSE ***'S!!

    THIS WOULD MAKE USERS AND NON-USERS ALIKE, WANT TO CONTINUE OR BE A NEW USER ON THE SYSTEM. THE SYSTEM HAS TO HAVE SOME FEATURES THAT MAKE IT UNIQUE, AND SPEED, WELL ITS NOT ALL THAT GREAT !! IT MAYBE MY COMPUTER, IT MAYBE ALOT OF THINGS, BUT ONE THING IT ISN'T, IS PROTECTED BY THE SECURITY SUITE AT NO ADDITIONAL COST !! I HAVE HAD MC AFEE, I HAVE HAD NORTON, WHY NOT JUST BUILD IT IN TO THE FIOS SYSTEM, AND GIVE ME A COMPLETE SYSTEM?? THE SIGNAL IS THERE ANYWAY, VERIZON MAY AS WELL KEEP ON-LINE !!

    0 Votes
  • Valerie Apr 04, 2008

    I am just reporting to all of you people that use Verizon Internet . I feel sorry that you have to put up the attitude of the company. They are a bunch of ###s and like to fire employees for no reason from a third party call center. I use to work for a call center in London, Ontario Canada and the name of the company is Tele Tech Communications. They say that they are being audited and that is there excuse to get rid of you. If You have verizon internet or any type of verizon products I wouldn't even use them.

    All they are going to do is treat you like a piece of garbage and same with there dispatch which they are out source in Idia which you can't stand one word of english. If I were you people get satellite from Comcast or Any other company that is going to give you a deal instead of a company that is going to rip you off. IF you read this take this in consideration.

    0 Votes
  • No
    Nora Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchased two LG chocolate phones for my children back in November 07. One of them was defective right out of the box. You could talk into it and people would hear you but you could not hear the person on the other end of the line. So my daughter had to wait beyond her birthday to be able to even use her present. 6 months later, both phones are dead. One of them has the same problem as the previous one: you can call but you cannot hear. The other one will just turn on with a blank screen and turn off by itself. I took both of them to Verizon and spent a painful hour of my time there, while the Verizon employee was making phone calls to the LG people. I had to talk to the LG repair services and they are nasty! As if it were your fault that their phones are faulty! After numerous phone calls, I got them to send me refurbished phones to replace the ones my kids had and which still looked brand new as they were very careful with them. In other ones, they sell you faulty phones and replace them with used ones which will probably break again in a couple of weeks or months at best. Once my one year warranty runs out, I am out of luck as we signed a two-year agreement! BTW, how come the warranty doesn't match the lenght of the agreement? In the meanwhile, Ihave to waste more time returning the phones and going to the store to get the refurbished ones (unknow history on these) initialized... What a pain in the neck! My neighbors are all complaining about similar problems. Our kids all wanted the chocolate as it seemed to be the in thing. Now everybody wants to switch to something else--anything! One of my neighbors has already gone through 4 phones in a few months! I guess I should be thankful that we are only at our third (first one broken out the box, second one lasted 6 months, and the refurbished one probably won't last too long). Honestly, we need to start a class action on LG! Will Verizon get its act together and get rid of LG? and offer us an option to switch to a different phone?! This is very disappointing from Verizon. And I won't buy another LG product in my life, I swear.

    0 Votes
  • An
    ann keyser Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was with verizon on again then off again for three years and went to another plan with them.

    I have never received a bill owing on the phone number that they are claiming until now. I think this is not verizon but someone or someones that may work there or worked there. I have always had good dealings with them but this bogus bill I just received today, is just that bogus.This will be the last one I even open! I am calling verizon directly tomorrow. I then will, file charges agains't the people or peoples that are responsible for taking advantage again'st all of us. I am also aware that this too could be one of ther bogus sites to retreive more info on anyone that may answere. Take care if you do.

    0 Votes
  • Valerie Jun 11, 2008

    So I moved. Verizon makes that simple right? Wrong. First off I had my mobile phone and internet on one bill. Told verizon online about the move. They never told the mobile side. So my bill got split into two and my auto bill pay was deactivated on the mobile side. They came looking after 3.5 months. I thought it was auto paid, but wasn't so I had to pay a monster bill. So on to the online side. Because they ended my service and started a new one instead of processing it as a move, I had to wait 3 weeks to get hooked up. Then they gave me another router. I told them I already had one and they said use both of 'em... they're free. Ok. So I moved again, this time out of state. I ended my service and they said they'd send me return boxes for the equipment. I never got them, nor did my old roommate who still lives there. So after multiple calls, transfers, hangups, transfers, hangups... I finally got some competency, sorta. They sent me one box, and notice of claims sent to AFNI for collections. YAY!!! Verizon paid me for the returned router to payoff AFNI because 'we [AFNI] cannot take this back from being reported to the bureau's'. So I called got the whole transfer runaround again and had the second box sent to me. Sent the equipment. After hours of time on the phone with them, I got them to confirm they received the returned equipment, though they refuse to payoff the second AFNI amount because... they can't. Let that sink in... THEY DID IT BEFORE!!! So here I am, did everything I could, and had a bad rap on my credit report for when I applied for my loan to buy my first house resulting in a not as good deal because my score was literally 2 points lower than the banks standard for the promotion I wanted. I hate Verizon. They make you pay for their incompetencies.

    0 Votes
  • Ja
    James Murray Jul 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Run away don't fall for it. Blazing speeds of a turtle. All they ever do is ask for your account number, it must be part of their bonus structure. I have been trying for a month to get an answer and a fix for my so called fios dialup. They blamed it on my brand new Dell. Dell checked it out and said it was tied to the Verizon Internet Security Suite which is using 1.2mb. All they ever do is say "is there anything I else I can help you with" when they don't fix the problem I am calling for. Then they ask you for your account number again to pump up their bonus. I would rather deal with an airline than deal with Verizon. I would love to be part of a class action, they owe me a fortune. Just run run run away as fast as you can. you'd be better off with DirecTV and dialup. By the way HD content is non existent.

    0 Votes
  • Po
    PORGIE Jul 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I AGREE COMPLETELY I GET THE SAME PROBLEM IN NY!!!SAME EXACT PROBLEMS IT IS THE WORST

    0 Votes
  • Ca
    Carlos M Jul 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I signed up for the triple play on March 11 had the system installed April 14th. GUESS WHAT... NO TV. I called and was told I was on the list I was even given a number. I called again, We are backordered but your TV will arrive by no later than July 15th. I called spoke with 2 supervisors. No I was not in their system but sure you know when I subscribed and the rest of the dates. It should be obvious what is owed me. Instead I was offered a $5.00 per month reduction in my bill.

    This is one incredible rip-off. After doing some googling I am not the only one. We need to look at a class action against Verizon as well as to report this to the FCC. What an incredible amount of nerve.

    0 Votes
  • Cu
    Curly Fry Jul 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I’ll put another vote in for Verizon being one of the worst. I called a couple weeks in advance to get Internet set up in time to move into our new house. They gave me a starting date, but said I could start the service earlier as long as we had the equipment– all I would have to do was call. (I'd also like to mention here that I work from home via Internet, so it was particularly important to verify that we could have Internet at the house as soon as we moved.) Moving day comes, we have our Verizon equipment, but they refuse to give us service.

    So, we wait a few more days for the “official date.” Call again and there’s technical problems — so they can send someone out to look at it over the holiday weekend. We need to be inside our house on July 5, from 8:00 AM to 7:00 PM — an 11 hour time-frame! We wait all day — and nothing. No tech guys show up at all. Eventually, after a total of two weeks of this ridiculous back-and-forth and hours lost we cancel the service we never received and move to a different provider.

    Of course, they still bill us $100 for the service we NEVER saw.

    0 Votes
  • Cl
    clare Jul 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been waiting since January 2008 - every two months we get a run around. your accoutn was et up wrong, you didn't return a letter we never received, the last call wa smade in June and I was told it woudl be expedited and arrive by July 8th. Here it is the 29th. nothing. i would love to be in on a suit.

    I am ready to go back to cable!!!

    has anyone out there actually received a TV?

    0 Votes
  • Wa
    Walt Aug 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have exactly the same situation as Clare. My installation was completed on 1/12/08 and I still have not recevied a Tv or after repeated phone calls a comfort feeling that I will ever receive it. I too am ready to go back to cable.
    I was told on 7/22 that it was being escalated to a higher level and that a manager would call be back. To date (8/1) no call back. A call to verizon on 7/31 said it was still being looked into. 7 months later no TV is ridiculous!!

    0 Votes
  • Xx
    xxxxxxxxx Aug 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes--I also have been duped by the false promises of this company...Legally I believe they are the one who broke their contract, and I have no obligation to them. Once again, BIG BUSINESS is out to scam the public.

    0 Votes
  • Ma
    Mary McKie Aug 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was a longtime user of DSL but canceled that as I was frustrated with Verizon service overseas -- too many storms knocked out service and the existing process for service in India was ridiculous.

    Heard about the aircard and went in to local Verizon store. They quoted a cost of $40 and a month or so later I went in to buy. By that time the cost went to $60 but I bit my lip and purchased, especially since the $50 item was rebated. At the store I was assured that the $60 cost would not waver, was far cheaper than DSL and no trouble with service.

    Now that I open up a bill and see a charge of $250 I am stunned. I call to cancel and am told there's nothing to be done about YET ANOTHER CHARGE. I expect to pay a reasonable amount for a service, certainly the amount discussed! but not the outrageous amounts that I am being charged presently.

    I canceled my order for a new aircard this past Saturday and now get an email saying that my aircard is on its way. What is the deal with VERIZON?? Is there any way to get this right and not be gouged?

    Mary McKie

    0 Votes
  • Sa
    sandra Aug 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was not going to complain, the more I thought about the madder
    I got. I am a good customer, was buying new phones. The customer service person was looking up my info, I asked him questions. He told me you like to talk alot don't you. I was asking him questions about the cell phone while he was keying in info. If
    I had told my husband that, he would have went somewhere else and told him, if you think she talks alot, wait till I get through talking to you. Also, are employees suppose to sell outside the store's? The little stores, like in shopping center's. I would have not thought about any thing, until the same person that helped me got a call, he told the person on the phone he did outside sales.
    The other guy looked at me funny like he should have not said that in front of me. I don't want to get any one fired. Somebody needs to teach the person that helped me about some good customer service. He was very tacky. I like my verzion phone. However I will not go in that store again. I will probally not get a response from verizon, I feel better. I have talked to much.

    Have a good day,
    Sandra

    0 Votes
  • Na
    Nancy Aug 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have just spent the two hours dueling with Verizon and then I sicced my very eloquent daughter on them. No dice, no tv. Ain't going to happen. I had FiOS installed in February but never responded to a letter I never received. You would think that by responding to their original offer -- sign up now and get a free TV -- I had already opted into that program. I did call in March or April and was told "there's a 3 month wait on those, ma'am." No offer to check if I was on some list -- a list I didn't know anything about (remember, I never got the letter). I used to work for the cable company. They were sweet hearts compared to Verizon. I'm going to open a dispute with BBB. Count me in on any class action suit.

    0 Votes
  • Ve
    vera Oct 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    where can i start. lol.i got DSLfrom Verizon and at first all was good.then my modem conked out. i couldnt get on the internet.they sent a replacement modem that lasted only 3 weeks. i called and asked for the original Westell 6100 modem that i had in the beginning.they sent me another of the same defective modem as before.i heard from the customer rep that verizon is using an newer updated modem.Well that didnt work for me and my friends and my daughter who just got her computer last month and the modem from verizon didnt even last that long. and she cant cancel from verizon for a yr.verizon dsl sucks.

    0 Votes
  • Mo
    Molly Oct 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    During January 2008, Verizon offered a 19" HDTV if you signed up for their Triple Freedom Package (Direct TV, Internet and Phone Service). The cost quoted was $99 per month if you chose not to accept the "Free" TV, or $109 per month if I chose the "Free" HDTV. I accepted the offer of the TV. Each month thereafter I called because no TV was delivered. Each time I was told more TVs were going out and I would receive mine soon. I received an email requesting that I pick a prize, a "$50 gift card" or a "mini camcorder." The email did not say to PICK A PRIZE IN LIEU OF THE TV. I picked a camcorder, valued at $50. Each month I called about the TV, each time they mentioned the camcorder, but after hearing my story, each representative I spoke with guaranteed me the TV. Each time I spoke with the Promotions Department and they told me they were noting the file. Finally in October 2008, a Mr. Kelly left a message in my voice mail saying I was not going to receive the TV, that I chose instead a camcorder. Again, the email did not say I was not getting a TV, it just said choose a gift. I honestly thought the gift was in addition to the TV. Now I am paying the extra $10 a month for the rest of my life with Verizon services, for mini camcorder with a value of $50, and I did not get the TV as promised when I signed up for the "Triple Freedom Package". I feel they promised a TV to sign me up for the plan, tricked me into paying an extra $10 a month, and also tricked into choosing a mini camcorder which was never mentioned in the Triple Freedom deal. I think Verizon was deceptive in the offer and the delivery of promised goods and services. I have no TV, I am paying the extra $10 a month and I have a $50 camcorder that I have no use for.

    0 Votes
  • Valerie Oct 13, 2008

    Last July 2007 I signed up through a phone representative for the Verizon Lifetime $14.99 per month DSL Service Plan promotion. Only a year later Verizon has broken the Lifetime contract and raised the monthly rate to $23.99.

    0 Votes
  • Js
    J. Sample Oct 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Verizon DSL is poor service. If you want frustration get Verizon DSL.

    All inquiries are circular, recordings, pick numbers, "this unit doesn't have that responsibility:, and the ever frustrating; "thats Verizon CORPORATE..and we don't have their telephone number"

    I hate the recent unilateral foremate changes that "CORPORATE" has installed in the last 2 months !!!

    Two examples: I now have to jump thru 6 hoops to open my "ACCU-WEATHER" reports (formerly only 2 hoops).

    Also the new "files" don't show the number of items in each or the total sizes of each file.

    Further the time is triple SLOW...

    0 Votes

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