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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1269

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10:18 am EDT
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Verizon non-constant ad prices

My mother owns a small business. She is a great business owner and her clients love her. The one problem she has is not shopping around to make sure she gets a good price and she takes everyone’s word. Well, she has been advertising for years all over the place. When I stepped in to help her business out due to this economy thing, I noticed that she was spending way too much on advertising. So I started to investigate all my advertising to see what was paying off to see what we were going to cut and what we were going to keep.
I always thought that the prices for a little box ad was high. So I started to check around to see what there competition was charging. Well the competition was charging a lot less. I do understand that the Verizon book in our area was a lot better so I didn’t pay any attention to that. What happened net really got me mad.
I was having a few happy hour drinks and I was catching up with an old friend and the conversation came up about how my family was and how my mothers business was doing. I told him about how I was starting to get involved with reducing operational costs to make sure we can weather out this roller coasted ride that we call the economy. So I told him that I can believe how much the phone book ads were. He laughed and told me that amount I told him was a yearly amount and not a monthly amount. Well I knew the billing and how much I was paying per month. So now it became a bet on who was right.
So we went back to my office and I showed him the bill so I can win a free steak dinner. It turns out that he was paying about 15% of the price for a larger ad. It never occurred to me to check out the pricing. So I called Idearc, big joke there and ill save you the story on that debacle, and found out that they have different pricing for all there ads. I would think that the more you buy would get you a better price, right? Wrong! I called up to pose as a new business in the area and wanted to check on the prices. What I got was an answer that was like 80% cheaper then was we were paying for years. The prices were for the same ad size in color in the same book.
What I found out was they have different discounts for new and existing customers. WTF? So in conclusion if you are a paying customer for years you have to pay more than a new customer signing up for ad’s. Go threw your local phone book and call the companies up that have the same ad in the same book and compare prices. You will be shocked to see what you find. Remember, buyer beware of this company!
I canceled all my phone book ad’s with all the major companies. I found a company called chesapeake marketing solutions on the east coast. They do internet marketing like everyone else but they have month to month contracts and if you work at it they will wave the set up fee. For the fee that they charge it beets me doing the listings on adwords. If you do any yellow page ad’s you should look into national companies that negotiate the prices for you. I guess its like having a realestate agent when buying a home or something like that. Good luck to all and remember that good business is remembered and bad business will never be forgotten!

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rexs
Las Vegas, US
Feb 02, 2010 6:10 pm EST

I am sorry that you are not happy with yellowpages. I was looking online a found a website that you can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike he told me that he setup a ebillboard and he is happy with the site. He told me that you can go on and change any thing and with out calling one person to do it for him. He said that he can upload his business logo or other photos or up to a 5 min video.He said on this site and did not cost him a dime to setup. I hope this helps you out. Have a great day.

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Idearc
Middleton, US
Aug 27, 2009 11:19 am EDT

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at: customerservice@Idearc.com

Your Full Name and Title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your Contact Number:

Best time to call you:

E-mail address:

Brief Complaint Description:

ComplaintsBoard
L
3:29 pm EDT
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Verizon dropped calls/ coverage

I have a complaint concerning my Treo 755p cellphone and Verizon wirelss. I work at home and often use my cellphone for business purposes. For some reason the reception on this phone is extremely poor for me; to likes of 1 to 2 bars. My wife also has a Verizon phone, however her's works fine. I have contacted Verizon about 3 weeks ago, at which point they sent me a duplicate replacement phone. I used this phone for about 2 weeks with same results. I called back and tech support worked with me for about an hour, to no avail. Lloyd the support guy promised to call me at noon the following day...no call by 2 o'clock so I called. Had to explain the whole situation to (2) people from scratch. End result, now they want to send techs out test in my area...then if problem persist they will see about replacement phone.

Now, I'm a reasonable guy, but why do I have to wait any longer to obtain a working phone for a company who proclaims coverage everywhere? So, in the meantime I'm left with a unreliable phone until Verizon see fit to address the issue. Not good customer service!

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verizon customer
Hollywood, US
Oct 17, 2009 6:19 pm EDT

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

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A
12:15 am EDT
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Verizon blocked data charges

An open letter to Verizon Wireless:

Dear Sir or Madam:
As a new customer, I signed up for a Verizon Wireless Nationwide Select Family SharePlan which includes ‘Unlimited Text, Picture, Video & Instant Messaging.’ My account was opened in February 2009 and when I activated my five lines, I specifically requested a data block on all of the phones. The CSR activated the blocks and I was ready to use my phones.

When I started getting my bill, I noticed several charges for $1.99 for megabyte usage. So the next month, I called and inquired as to why I was being charged for data access after it had been blocked. The CSR told me that the previous Verizon employee who activated my phones had forgotten to add a few blocks. She informed me that the problem was now taken care of; that I wouldn’t be billed any data charges again. For the next 4 billing statements, I had data charges on various lines. I called each month and each CSR could not explain why, but each insured me the problem was taken care of.

Although all my family members know data access is blocked, simply hitting the wrong key on accident will incur a data charge. My line has been charged a few times, and I have not used any data. My mother’s line has been charged for data access as well; she can barely use a computer, much less cell phone internet.

When I made my routine monthly call to Verizon Wireless in June, I explained that I wanted this problem fixed for good. I was transferred to technical support and they could not find the reason, as all the necessary blocks were in place. That tech support employee then transferred me to “level 2” care to see if they could figure out the problem. They couldn’t find out why I was being billed either, so they said that a team engineer would return my call within the next day once the ‘glitch’ is found.

I waited about a week and I never received a call back from Verizon as promised. I then called back, and spoke to a gentleman who informed me that I couldn’t block data charges completely unless I also agreed to block picture messaging.

I don’t understand. I am paying extra for picture messaging. Why would I want to block something I am paying for? Before I originally signed up, I was told that I could block data access. I don’t think my request is unreasonable. In fact, I just switched from AT&T, where I had a data block AND picture messaging. Verizon is acting like it is impossible block because the two are tied together.

If blocking data access and picture messaging are truly tied together, it is because they were designed as such. From your business point of view: let’s say 10% of your customers (a very conservative guess, I’d say) are charged $1.99 extra each month for data they didn’t use. 80 million customers * 10% = 8 million customers. 8 million customers * $1.99 = $16 million extra dollars each month! I understand the profit motive here, but it’s a dirty, deceitful business practice. From a customer’s point of view, it’s ridiculously unfair. Every other major wireless carrier has the ability to block data charges completely without blocking picture messaging that the customer pays extra for.

The first 6 customer service representatives I spoke with did not even know about such an issue. In fact, three of the CSRs I spoke with agreed with me and said it’s a common complaint! In all honestly, this problem has not been fixed for one of two reasons: First, Verizon realizes the profit in deceit, or/and, second, Verizon hasn’t instructed their engineers to fix the issue. We both know it can be fixed, but clearly, it’s not a priority. I bet if Verizon lost, instead of gained $1.99 each occurrence, you would have the problem fixed tomorrow.

I encourage you to search Google for phrases such as, “Verizon $1.99 data block.” You’ll find pages and pages of customers discussing this exact same issue. In fact, many of the discussions take place on forums.verizon.com. Your customers are upset, yet nothing has changed.

In short, when I come time for millions of your valued customer’s to renew their contract, we will consider the unfair charges and unethical business practices. You should revaluate your plan and treat your customers like your business depends on them, because it does.

I would like an explanation and a refund of all related charges to date, please.

Sincerely,

******* *******

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Update by appstate
Jul 30, 2009 5:03 pm EDT

I also sent a copy of the letter (see above) to NC Attorney General, BBB, and FTC. I will post Verizon's response when I get one!

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HOWCHEAP
Stuart, US
Feb 01, 2010 8:11 am EST

I read all of the above complaints, and I find it ironic that adults do not take responsibility for 1.99. You have options, including using verizon wireless .com to block many features. Data charges can be compiled many ways, I know for fact the download for backup assistant says no charge, however: if you set it to back up your contacts you will be charged 1.99 for the month. If you back up once a week, 4x a month, , , , is a 1.99 to much? I don't believe so when you can view and edit your contact list from their web site, and if your phone is lost/stolen/damaged, you have access to your numbers. Realist, do you really know all your contacts? Realist, should everything be free?
Do be a realist and think about your service, 99% better than anyone out there. Another reality, your calling in for a 1.99 credit which just cost the company, cost 800 number, the represenatives salary, and approximately 15 minutes of your time, so the call cost the company 15$ approx, , use the web site and take control.

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Cell Phone Zealous
college, US
Dec 10, 2009 8:58 am EST

Maybe the right questions were not asked concerning your "data blocks." If hitting the wrong key is your problem then please just change the keys on your phone so that it does not have the shortcut key to access the internet.
Verdict: Your data charges are valid.

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Ted72
Jacksonville, US
Dec 01, 2009 3:05 pm EST

Glad to find this while looking for new carrier. Sprint has the same problem and will charge big $ for data usage when you use your free picture mail. I have three phones and have been a Sprint customer for over ten years. I will keep looking. Thank you for posting.

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kylebob
Charlotte, US
Oct 11, 2009 11:02 pm EDT

I had almost the same thing happen to me. I had a data plan for a while, and decided it wasnt worth the extra monthly cost, so I dropped it. They charged me $1.99 a month for the email program on my EnV and they charged my wife's phone all the time for data, when she never used anything (not even text messages). I had them place a block on her phone, and that stopped the fees for that line. After calling verizon about 5 times I finally got them to refund the 1.99 they charged for the 3 consecutive months I didnt have a data plan.

Now I don't get any mysterious charges. I use txtFeeder.com so I can still read the web without paying any data charges. its an awesome free service, you may want to check it out.

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Odd guy out
Philadelphia, US
Oct 10, 2009 2:58 pm EDT

Hi:
Let me explain to you all what's happening with the 1.99 charge.
Even though you may have blocked "everything" in order to avoid data charges, when someone "sends" a request, say, a child who still doesn't know that they can't get a new ringtone, the computer sees the request ITSELF as data. It therefore charges the 1.99 data charge because, even though the system rejected the access to the ringtone catalog, the request itself IS data.
Now, as for blocking everything and having a "select" plan, which allows for unlimited text, pictures, videos and IMs, and STILL getting a data charge, the ONLY way to avoid that is to have a "national access block" placed on the account. That will ABSOLUTELY eliminate any data charges. Now for the "catch": if you do this, the picture messaging feature will be disabled. This is due to the fact that, both data and picture messaging travel along the same "highway" on data lines. If you block your lines so you don't get a data charge, you will also not be able to send picture messages. It sucks, but there it is.

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KathyDallas09
Dallas, US
Sep 29, 2009 6:30 pm EDT

Most likely it is from this questionable prcatice Verizon has. Many new phones come with icons that made it look like a game or application is already on the phone. But, if you click the icon, it connects to Get it Now.

Even if you disconnect as soon as you see that’s what it is doing, it doesn’t matter..you are still charged a minimum of $1.99 for “browsing”. Very deceptive, and the reply I got from customer service was totally unsatisfactory. To lure customers to click with an icon (that VZN put there as IF the app is already on your phone) and then charge for browsing” is entrapment, and a deceitful business practice.

I would suggest filing a complaint with your state's attorney general office, and with the FCC. If only a fraction of all who are getting hit with these phantom charges complain, maybe Verizon will start responding.

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Monr2773
Covington, US
Aug 31, 2009 6:05 pm EDT

I too received these charges. And I too have blocks on my phones. I was told that when a picture or text message file is too large the phone automatically access the internet to send those. It doesn't just cancel them and tell you they can't be sent. I have to call every time and I am am fed up with Verizon for all the extra charges they bill you for.

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bmet
hollis, US
Aug 29, 2009 3:09 am EDT

Wow, I could have written the letter. The exact same thing is happening to me. And with five lines on my bill, and 1.99 for each one, I am really getting frustrated. I have a bill on my desk right now, and I dread making my monthly call.
BMETEA

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leelayne
Montesano, US
Aug 28, 2009 5:57 pm EDT

I too am going throught this same exact situation with Verizon. For the last three billing cycles we have had these mysterious 1.99 charges on our bill ( we have four lines). They keep telling me that we are using the get it now feature to download, which we aren't. I was also told this cannot be blocked without losing the ability to send and/or receive pictures, which I pay for. They keep putting it back on me, that we are the ones doing something wrong. It seems funny that we are doing exactly what we have always done, but now they are charging for it.

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Saltypeppy
, US
Jul 31, 2009 3:53 pm EDT

I've been fighting this for 7 months now...ever since I got unlimited texting.

ComplaintsBoard
R
7:35 pm EDT
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Verizon worst store in baltimore

The store at 915 W 36th Street in Baltimore sucks. Not only do they not keep in stock common items like chargers for phones they sell, but then they don't keep the store open for the hours they state the store is open. I've also encountered rude unhelpful staff there before too (though not all of them are that way). They sold me a bad phone that wouldn't keep its charge, then refused to replace it stating that I had to drive out to White Marsh to have a technician look at it (and by the time I got out there, my warranty had expired so I had to buy a new phone). It can be difficult for some to make trips outside of the city (not everyone has a car).
I was advised by a passerby (as I stood outside of the prematurely closed store) that this store was terrible, that they overcharged for their items, and that I should go to the store in Reisterstown. Too bad I don't live in Reisterstown.

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S.Kesh
Brooklyn, US
Dec 26, 2010 7:22 pm EST

Worst in New York. They should be same all over. So EVIL people handling the business. They are rude, nasty and theives. Keep em off.

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6:03 pm EDT
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Verizon scam charges

I just received my phone bill and realized a $181.48 charge for a phone call to Varna, Bulgaria. I tried various online sites trying to get the rate from Verizon but could not get the information. I could not find it in your phone book either. I check various sites and got quotes that ranged between $.029 and $.259 a minute Mobile being more expensive I do not believe I should have to pay this outrageous rate.

I used Verizon realizing it would be more expensive but it was an emergency. I did not have time to push all sorts of buttons to try and talk to an operator. Never did I think I would be charged over $5.00 a minute. I still do not know how much a minute I was charged or how long the call was as all the bill listed was Voice Additional Charges. Upon receiving the bill, I called the billing department. After pushing many button and about ten minutes later I spoke to the International Billing Department. I Received a $5.00 refund for the first call I made and left a message. My bill was $216.13 for the call with a Freed Value deduction of $34.49 making the total $181.49.

I think it is out outrageous that Verizon charges these rates and the customer does not have easy access to the costs. It is just a way for Verizon to promote international service at an extra charge per month. What about the occasional international caller? I think your rates should be listed on line and in the phone book. I believe Verizon is targeting the immigrant population who do not know the language and sales pitch and take your service instead of phone cards. Why can"t Verizon charge reasonable rates.

After making the call, I received several calls from telemarketer asking if I wanted to buy additional service for international calls. How dare you invade my privacy! It is not anyone's business to know what international calls I make; even worse to pass that information on to telemarketers. Not only are you invading my privacy but annoying me with telemarketer phone calls. To make matters worse after refusing the telemarketer, I keep getting calls. Does no mean anything. If I wanted international service, I would call and inquire about it. I am sure if I want to buy a product your company would have no problems providing me with the information

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Musea
Northampton, US
Jul 20, 2015 2:52 pm EDT

AVOID ONE BILL and BUNDLING NO MATTER HOW VERIZON TRIES TO SEDUCE YOU. IT IS NOT WORTH IT. SCAM SCAM SCAM. There are too many years of details and horrors for me to go into here, but suffice it to say, if you are bundled, VERIZON CAN SHUT OFF ANY SERVICE BUNDLED, including your TV, which they did to me, though my quarrel was with Wireless, not Residential. I only have Verizon because I'm rural. They went from a good company to pure evil and have tortured me in every way possible. If it worked for my life to disconnect from the world, I would happily do so, and rid myself of these vermin. AVOID IF YOU CAN. If you can't, just watch your back. And your bills/bank account. And don't believe anything they say.

Valerie
Valerie
, US
Jun 28, 2008 2:32 am EDT

How do companies I never heard of be able to make withdrawals from my checking account? The bank (Wachovia) is totally useless in helping customers resolve these problems. What does Wachovia do? If a company can take my order on-line, why has it become impossible to cancel withdrawals on the net or on the phone. This is only logical if your goal is to justify ripping-off consumers and giving customers another hoop to deal with. There is no easy way of dealing with people who hold the key to my bank account, without my permission. I guess if they make it a complicated enough, some people will give-up trying to close accounts. They are then working for the company. They are paying the rip-off artists. When one finally does attempt to complete the chore only to find even more funds have been taken. Companies have themselves covered because you did not follow directions. They all have told me they will not refund any money to me. I ask 'why not'. I could not get away with not paying them, even if the claim is bogus.

Have you ever noticed when you call the company, the lies start coming out. 'you ordered this': 'I can only deal with the current bill, nothing else, '' They will have the date you signed up. I just happened to visit their web page one evening, just checking it out. Then, I am automatically charged for purchasing a membership. This must be the era of greed. I wonder if that's all people think of, mo money, mo money.

Several years ago, Sprint sends me a bill (I never used Sprint). They had the date I signed up and it seems that in one day, I ran up a bill of $350.00+. Tell them adamantly you will not pay and you will eventually find that they have contributed negative information to your credit report.

Thanks for giving me a place to dump my stuff.

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Tina
, US
Mar 17, 2009 12:32 pm EDT

I noticed charges from Verizon totaling over $70.00 directly billed to my checking account for services I didn't order and didn't even receive! I called Verizon and they claimed I ordered online services to be billed directly to my checking account for High Speed Internet. When I explained to them that this was impossible due to my situation they acted like they didn't believe me. In addition to that, to cancel the service (I didn't even order) they charged me an early termination fee of $80.00. Yes, friendly customer service. 'Sorry, we can't help you, that will be an additional $80.00.'

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Steven
, US
May 07, 2009 2:44 pm EDT

On the first part of Dec. 2008, I canceled my account with Verizon Fios, which included phone, internet and TV. I received a bill dated 12-13-08 that showed they owed me $31.88. When I called about my refund about three months ago. The girl preceded to tell me it would take thirty days for them to make the adjustment. Well it has been over thirty days and today I receive another bill from them stating my balance is now only $13.61 owed me due to them charging me every month for services I don't even have. I guess they will continue to do this until they clear out my credit owed me! These people are lairs & thieves when you call them, they must pay them well to lie and keep your money! Never have I ever gotten a honest person when I've called them, this is one reason why I canceled with them. Unfortunately I now have them for my wireless phone company due to merging with Alltel. Guess that will have to change too!

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Dominic
, US
May 12, 2009 4:11 pm EDT

I wanted DSL service so I got local phone service at my old apartment. We got two cell phones so the local phone service was not needed, but I was told that I cannot get DSL without local phone service. A year later I was moving and called Verizon to see if DSL is available at my new place. Both the website and the operator said yes, and so I asked to move my phone & DSL service. They said I can transfer my phone # to new place so I requested that too. Weeks later they found out that I cannot get DSL at my new house (after asking me to walk around my neighbor and ask if any of my neighbors got DSL, and I found out that none of them could). I canceled my phone service and asked for the $88.10 of the phone installation charges back. The logic: I agreed to getting phone service because Verizon said I could get DSL, and if DSL wasn't available, I wouldn't have gotten phone service in the first place. I was led to get phone service based on either flat-out lies or incompetence on the part of Verizon, and I shouldn't be the one paying for it. Verizon called today and said they'll refund only a charge related to a "site visit" but not the installation charges. I explained my situation and logic again and the rep said, "well, you insisted on keeping the phone number, and that's evidence that I really wanted phone service. We got you phone service and so we won't refund the cost related to the installation of phone service."

Another statement she made: "DSL is not regulated by California Public Utilities Commission (CPUC), and Verizon never said they will deliver the service as promised." Basically they can be unaccountable and it's OK. When I said that both Verizon's website and the rep said I could get DSL at my new place, she said it's just a simple, honest mistake. Even now, the website still says I could get DSL! Honest mistake? Why haven't you fixed that?!

If you really want to try getting Verizon DSL (or FiOS or whatever they're advertising) and you didn't care much for their phone service, make sure you get in writing that if they cannot deliver DSL, even your phone-related charges must be refunded.

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Ann Smith Lu
, US
Sep 16, 2009 5:28 pm EDT

I purchased the Verizon FiOS bundle (cable, internet, telphone). When I moved out of my townhome, I cancelled the services. I paid the final bill and moved on with my life.

Unbeknownst to me, Verizon actually takes the money and splits it among its many departments even though they proudly advertise their "one bill" for the bundled services. Although I paid my bill for the supposed single account, Verizon actually unbundled the account into separate subaccounts and proceeded to underpay one subaccount by $56.15 and overpay another subaccount by about $60.00. Verizon then sent the $56.15 to a collection agency (CCA) for collections. Verizon never informed me of the underpayment.

Today, I spent over 6 hours trying to get this straightened out. No one was able to net the two accounts (even though they are advertise as one bill . If I pay the collection agency it will go on my credit rating.

None of the departments talk to each other and they don't really know how to fix the problem. Maybe if this gets a little publicity, Verizon will do something about this huge problem with its billing system.

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S.Kesh
Brooklyn, US
Dec 26, 2010 7:19 pm EST

Check their taxes! They are part of government rip off too. They work together. If you make a complaint with state there won't be any action. They waste your time too. They are buddies. I can't understand why people buy verizon phone and their @#&**** FIOS package. Keep them off, you would be better off. There is no scuh company in America with such a poor customer service. Well you will see when you use them. There are much better services, why go with someone is so nasty and wants to rob you. Full of EVIL people. Stay away...

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Mr Charlton
Huntington Beach, US
Nov 29, 2010 6:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same thing just happened to me! They made an error on my bill making it $560 MORE than it should have been! They acknowledge their error but never amended it in their system. I received periodic bills for the erroneous amount yet every time I called, Customer Service told me to disregard these bills. Now, the amount has been sent to collections and Verizon claims there's nothing they can do.

It's disgusting that there don't appear to be more regulations for large corporations such as Verizon to ensure that their billing practices are capable of accurately and effectively dealing with their volume of customers and the diversification of their services! When they mess up, it's always the CUSTOMER who pays!

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alex1972
Beaumont, US
Jan 10, 2010 8:26 pm EST

This is great... I have been travelling to Europe (Italy) for years. I had another company before and with my BlackBerry I've been there and used all the functions I had access to including email and txting.
I was just there for the 09 Christmas Holidays. I know that there some charges for using your US phone there but my bill for the 2 weeks there came up to $4, 452.82!
Yes 4 thousand! I went with Verizon because I wante a flip BlackBerry and At&t didn't offer it. When I was at Verizon I found out that the flip BB doesn't work overseas. Next best thing the Storm 2. I was told that my phoen will work over there just fine. No mention of anything like that.
Now I have no idea how to resolve this but I'm going through the whole management of Verizon to find out what the heck is their problem.

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verizonsteals
Brooklyn, US
Apr 13, 2009 11:39 pm EDT

They suck

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2:09 pm EDT
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Verizon using abusive language at customer

Here is documentation I took to record my experience with Verizon. The main thing to note is that Lisa, who works for Verizon collections, used profanity while harrassing me. This is illegal, a fact that I found out much later. Though what can a small guy do? Verizon Sucks.

Target of Complaint:
VERIZON
P.O. BOX 619009
DWF AIRPORT, TX 75261

Type of Complaint:
Select the type of complaint you wish to file.
3. Details of Complaint: Tell us about your complaint,
4. Personal Information: Tell us about yourself,
5. Submission to the BBB: Submit the complaint to the bureau.

Ad was placed in Verizon phone book without my consent.

A Verizon representative, Zak Hobbs, called to inquire whether I would be interested in buying an Ad in Verizon Yellow Pages Phone Book. I agreed to listen to his offer. He mentions he could produce a proof for the ad for me to consider. He said that the ad would not go in the phone book without my approval, but in order to get the ball rolling, he needed a third party confirmation. Again, he said this was just to get designing the proof started but that it would not be printed without my permission. He said I would receive proof and then I could give the yes or no answer. I never received proof.

A friend and business owner, R. Blackburn, recommended that I should call back and ensure they did not put my ad in the phone book. He mentioned he had similar problems with a sales rep from a phone book. I called Zak Hobbs [protected]) who ensured it would not be put in.

Received call from solicitors who said my ad was in the yellow pages. Called Zak Hobbs 3rd week in October after finding out ad was in yellow pages. Zak gave me the number of his manager Charles Boreno [protected]). Called Charles and left message for him to call me back

4th week October, Left another message on Charles voice mail

5th week October, called Verizon billing, [protected] x4575. Talked to Connie who said I would need to talk to Charles. She said she e-mailed Nov 2nd him a message to call me.

1st week November 5th called Charles and left voice mail.

2nd week November 11th, called Verizon billing, [protected] x4575. Talked to Connie. Requested her to send another e-mail since Charles had not contact me yet.
Called 2nd week in November (11/18/04). Called [protected] talked to Lisa W. at collections. Told me that District Sales Manager was sent an e-mail. Offered me Zak’s rep supervisor. Told her I already had it, I had called him but no answer. Also explained how I was deceived regarding the ad. Mention the info in ad was wrong. She said I could talk to customer service for an adjustment.

12/06/04 Called and talk to customer service. Informed them that the information in the ad was incorrect, and a brief history of my problem with their sales representative. She said that they will look over ad and give me a call back.
Received VM from Vergil from Verizon. Called him back at [protected] ext 4590. He listened to my complaint and mentioned if I choose to use Verizon, I would deal with Zak again. I informed him I had decided a few months ago not to use Verizon.

12/22/04, Called Verizon billing at [protected]. no answer 4575. Talked to Connie.

12/28/04. Called Charles Boreno [protected]). Was out of office. Called Melinda at [protected], extension 3964 – left message on voice mail regarding questions to my account

12/29/04 Kathy Bond called me back (Melinda gave her my info). I mention the info in the ad was mostly incorrect and would like to see if I could have the billing cancelled. She said I should talk to customer service to about the incorrect listing. Informed her customer service told me to get into contact with George Boreno.
Called Verizon billing at [protected]. Susie Watkins answered the phone. I informed her information was incorrect in the ad. She mentioned a ticket had already been opened. Transferred me to Virgil [protected] ext 4590) who had closed my ticket. Was cut off. Tried calling again a few times but was not able to get through.
Lisa, from Verizon Collection Departmen, treated me with contempt and threatened to take me to court. Without provocation, she said to me “### you”.

Submitted complaint to BBB online
2/17/05 Received call from Jan (Verizon customer service: [protected] or [protected] ext 4559) inquiring about complaint sent to BBB. I explained the basis for complaint.

Abbreviated version for the BBB:

Ad was placed in Verizon phone book without my consent.

A Verizon representative, Zak Hobbs, called to inquire whether I would be interested in buying an Ad in Verizon Yellow Pages Phone Book. I agreed to listen to his offer. He mention he could produce an ad proof for me to consider at no cost and that the ad would not go in the phone book without my approval, but in order to get the ball rolling to design the ad proof, he needed a third party confirmation. He understood that much of the info in the ad would change such as price structure, phone#, etc. Again, he said this was just to get designing the proof started but that it would not be printed without my permission. He said I would receive proof and then I could give the yes or no answer. Never received proof.

A good friend and business owner, Richard Blackburn, recommended that I should call back and ensure they did not put my ad in the phone book anyway. He mention he had similar problems with a sales rep from a phone book co. I called Zak Hobbs who ensured it would not be put in.

3rd week in Oct: Received call from solicitors who said my ad was in the Verizon yellow pages. Called Zak Hobbs who gave me the number of his manager, Charles Boreno. Called Charles and left message for him to call me back. No call back

4th week in Oct - Left another message on Charles voice mail. No call back.

5th week in Oct - Called Verizon billing. Talked to Connie who said I would need to talk to Charles. She said she e-mail him a message to call me on Nov 2nd. No call back.

The message I left on Charles Boreno's phone were tactful and friendly. This phone calling went on until Jan 2005, when I finally recieved a call from the Verizon Collection Department. The Rep, Lisa, treated me with contempt and threatened to take me to court. She told me to “### you”. I was astonished by such animosity.

www.verizonsucksass.com

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Verizon false data charges

Verizon Wireless keep charging for data downloads on my phone, even though every "extra" service has been cancelled. The phone is used only for making and receiving calls, yet Verizon Wireless charge $5.98 every 3 - 4 months for Data downloads. When I call them about it, they can tell me that the downloads are music, and they are not downloaded via the phone, but via the internet. When I ask how they get to the phone when downloads and texting are blocked, their answer is that someone has accessed my online account and is sending the music to my phone. I pointed out how ridiculous this was, but to no avail. One customer service representative even suggested that my children have set up a "fake" account, because that's what he did as a child! Verizon Wireless are simply trying to make more money and hope that no-one notices. My advice is to check your bill very carefully.

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Margo06
, US
Dec 09, 2009 10:54 pm EST

I am a new Verizon Wireless customer. My account was transfered to Verizon from Alltel in my area, because Verizon bought out our local Alltel stores. So everyone with Alltel, would eventually have Verizon. My phone service switched to the Verizon network, and I then started recieving data applications that would pop up randomly on my phone asking whether or not I would like to buy that certain download. (rintone, game, etc.) I would always deny them. My phone was a touch screen and if my phone is in my pocket and a random data offer came up on my phone, how easy would it be that my phone would bump something in my bag, or pocket, and download it. I was irritated that it was popping those applications up, because of my fear of purchasing a data accidently without truely wanting it. Well my fear came true after my first month of having Verizon and when I got my bill. I was charged almost $9.00 for a data download that i supposidly accepted. I talked with my local representatives and they told me that it was impossible that data pops up on screens and that there would be too many obsticals for my phone to go through to accidently accept charges. ( hitting unlock button, selecting menu, so on and so forth. ) I was very irritated that my needs were not met but paid the $9.00 and said for the data system to be taken off my phone. A month goes by and I recieve my 2nd Verizon bill. I was charged a $99.99 data download for a navigational system. I was furious. I contacted customer service immediatley and explained what happened the month before and also what was happening again this month. The representative put me on hold, and then later came to tell me that there are too many obsticles to reach downloads and the only way for them to pop up would for me to have brought them up myself. Then informed me that they could not do anything for me and I would have to pay the full $99.99 data charge. This I would not accept, after a few long minutes of not giving in, I was transfered to her supervisor who told me the exact same thing. But " Out of the goodness of her heart" and " I could get introuble for this, " she offered me me a $50.00 credit to my account, because she wanted to help me out. I repeatedly told her that I appreciate the offer but I didn't want to pay any of the charge because it was falsely charge to my account. I spoke to 3 different representatives that day and they all told me that its not possible for data to pop up on phones, and even suggested that a family member or friend stole my phone and downloaded these datas. I was offended. In the end after getting no further, they gave me the altimatium of taking the $50.00 credit, or they would write in my profile that I denied the $50.00 credit and I was to be charged the full $99.99. I feel so cheated and offended that my sincere need of Customer Service was not given to me. I understand that some people may cheat the system, but they can even look at my history and see that I have never even accessed those applications. I got a new phone on 11/20 and today is 12/09... and I was wondering whether I had a grace period of time to where I can get out of my contract. For example, 30 days.

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verizon customer
Hollywood, US
Oct 17, 2009 6:17 pm EDT

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

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Verizon billing errors

On December 22, 2008 I renewed my plan and upgraded to Friends n Family. A second phone number was added, ...and the charge was to be 9.95 per month.

When I recieved my first bills, the second number was charged $39.95, plus Vcast and Net services for an addtional $25.00 I Paid the 79.95 1400 minute plan charge. An error had occured in the set up of the accounts on Dec 22. The error was "corrected Jan 11, 2009.

Yesterday I got a collection notice for 86.05 plus a collection cost of 15.48. I called the ERS COLLECTIONS and was told I had to pay or provide proof that I did not owe the money. THIS IS ILLEGAL, it is up to them to to prove I owe the money.

SOOOOOOO I called VZ and got one of their barely english speaking "customer service" folks on the phone. I was so mad at her insistance that I owed the amount because I changed the account on Jan 11.

I got out my reciepts and called back, this time to someone I could understand.
The long and short of it.. I have to pay the collection agency and was given a $30 credit for the month the phone was not listed (their mistake mind you). BTW, the second CS agreed she didnt understand why I was getting charged! Additionally NO ONE could tell me what the additional charges were for, the difference between the 39.95 and the 86.05.

IN ADDITION, I keep getting billed for VCAST and NAGIGATOR having cancelled with the 30 "free trial" date. When I asked USELESS CS 1 why, she said it was cancelled on June 30th... LIES LIES LIES

I am self employed, and they told me I had to go to the store where I purchased the service for any further explanations or credits. I charge $60 per hour as a self employed person. I have already lost more then I can ever recover, to say nothing of my blood pressure.

VERIZON WIRELESS IS A CHEATING, LYING, DISHONEST SERVICE.

DO NOT SUBSCRIBE.

I am cancelling my service and have advised them to send the charge immediately to ERS Collections... I will never pay that bill.

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dlakers
Davenport, US
Jul 24, 2009 12:36 pm EDT

Thennnnn there goes your credit!

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Verizon contract fraud

I recently accepted an offer from Verizon FIOS for internet, TV, and unlimited telephone services. The offer was for $89.99 and was based upon confirmation of costs.

Extra costs were confirmed by a Verizon representative at the time of offer acceptance as being for a DVR box capable of play back any room and taxes & fees. The rep confirmed there would be no extra costs for two additional converter boxes or hidden fees. The install was confirmed as being no cost.

The service was installed, the bill came, the bill was incorrect and is over $266.00.

1. The bill had a monthly charge of $99.99, not $89.99.
2. There are prorated charges for partial month services which are based standard pricing, not special offer pricing.
3. Charges for remote control rentals.
4. Charges for 2 extra converter boxes.
5. Installation charge.
6. And a few others I can't recall

Three hours and three people later my wife was informed of the following:

1. $89.99 offer was discontinued and we were given the $99.99 deal. No one asked if we agreed to this.

2. All the charges will remain, we were "misinformed" and nothing can be done to remove the un-agreed upon charges.

My wife and I believe we have been defrauded by Verizon. We believe the Verizon representative which confirmed all of the charges prior to our agreement to a 2 year contract was either incompetent or willfully deceived us.

The fact that three customer service people were unable to correct the problems further reinforces our believe that Verizon willfully endorses and encourages fraudulent statements from their representatives. In our opinion, Verizon, in their bid to create competition with other TV, internet, and phone service providers have taken on a practice of deception, fraud, and unethical business practices.

I encourage all of you who intend to enter into a contract with Verizon FIOS to get your entire contract, line item by line item in writing prior to signing any agreement. Make Verizon document the details of the contract prior to signing.

We intend to spread this message around the internet to reach as many consumers as we can. I hope this helps others in advance.

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Kit n Rickey
Seffner, US
Aug 09, 2012 3:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We had gone past a 2 year contract with FIOS and decided to call last April to sign up for the 12-month no contract offer they mailed us twice a week for the previous months. After that our bill fluctuated up and up an up; no consistency for the bundle and not the agreed upon pricing. When my husband called to cancel in late December he was told there would be a penalty for canceling our CONTRACT early! He argued with countless different reps about not having signed up for a contract. We were given endless run-around and provided with an audio "recording" of my husband saying his name in "agreement" to a recorded terms of service. The audio was pathetic (especially for a communication company. I honestly believe it was fabricated since we have to say our full name every time we call. We KNOW we didn't agree to a contract but now we have to pay or face collections. I'm searching for a class action regarding this issue because I'm sure we're not the only one's this has been done to. Once my wireless contract is up then I'm done with them.

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mwein
Elk Grove Village, US
Jun 16, 2011 8:46 pm EDT

I negotiated a contract for our business. I have the "interpretation of the contract" in writing in an email but the billing did not match. When I complained, customer care adjusted for those things that were incorrect but said they cannot change the contract. Apparently some of the "discounts" that I was told apply to us (verbally and in the email) do not apply and I believe they purposely make the contract difficult to interpret. I have been fighting this for four months and cannot get it resolved. Apparently, the salespeople lie to get a sale or Verizon just does not honor their quoted pricing and bills what it wants to bill. Either way, this is a fraudulent way to do business.

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jrpitt09
Riverview, US
Nov 30, 2010 9:14 pm EST

I've had verizon for 3 years, the first two under contract. (so i thought) The first bill i received was for around $600.00 because they said i had signed up for a corporate account... in my house? They tried to make me pay a cancelation fee for that service so they could start me with the regular home service!?!? Finally got someone that wasn't a complete [censored], she removed the incorrect services and got the right ones installed. My contract ran out january 2009, got my bill for february and it was 50.00 more than it had been!?!?!? gave them a call and the less than intelligent girl that answered told me that i was on a month to month cycle and if i wanted to see the same type of savings i would need to sign a new contract. i told her i would go over my options and get back to her. She said i had 30 days to accept the new price she had given to me or it would continue to be month to month. Time went by and i was very busy starting a new business and i never called back. i am now unemployed and am trying to cancel services. i called and was put on hold for 45 min and then transferred to someone else. The girl informed me that i was under contract in there system!?!?! they automatically put me on a new contract and refuse to remove the cancellation fee. HOW CAN THEY DO THIS LEGALLY?

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Anonymous64332
Chesapeake, US
Jul 21, 2010 5:10 am EDT

Actually, even having your contract in writing is not enough for Verizon. I went and signed up at what I thought was a Verizon store (come to find out, it's just an authorized retailer, this was not mentioned anywhere, however) and got in writing what I was supposed to be charged. The first bill came out and they charged me 84.99 instead of 75.00 as per my bill, 25.99 for my boxes which were supposed to be free, and 1/3 installments of 59.99 for activation fees that were supposed to be free. After returning to the store 3 times and calling Verizon myself twice, I have been able to get the activation fees removed, but have been unable to have the monthly cost reduced or the boxes credited. And this is with a written contract, with line-by-line charges in hand.

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kfeese
, US
Dec 11, 2009 11:19 am EST

We just had the fiber run through our neighborhood for FIOS. A Verizon sales rep was going door to door. He promised me all sorts of wonderful pricing; however, on the paperwork it had different values. When I inquired he showed me the priced on his handheld PC with the order pricing. I explained that I needed it in writing and he said that what he was showing me on the handheld PC was sent to my email address and was the actual pricing. I went upstairs and checked email. I explained that I didn't receive an email message. He said that it would arrive within 24 hrs with the details. I told him I would wait for the email and then agree to service if everything checked out. I didn't say YES or sign anything. Needless to say, I'm still waiting for an email. I did get a voice mail message this morning about an install date about an order for me. huh? I promptly spoke to an agent explaining that I didn't sign or authorize any installation. I asked them to provide a hard copy which they couldn't do. It appears that VERIZON is scamming many people with either a bait and switch or just lying to the consumers. I think it is time to persue the consumer protection agency and the BBB or even persue a class action suit. I know of too many people that wouldn't scrutinize their sales tactics. There are too many older people that take things as the truth and with a handshake. It is time for people to put this abuse in its place.

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Barbara Sekel
, US
Sep 26, 2009 10:47 pm EDT

We have had a similar problem with our first Verizon bill and the cost of our service was misrepresented to us.

Has anyone pursued any action with the Consumer Protection Agency, BBB, or any other type of legal action.

I am definitely going to pursue this further.

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Anonymous89
, US
Aug 01, 2009 3:16 pm EDT

We are dealing with something very similar. We signed up for a fios installation and then got a better offer from Comcast. We then called Verizon to cancel our installation appointment. They asked us why we were canceling, and we told them we chose to go with another provider because they offered us a better price. We were not calling to negotiate with them! The agent we spoke to was pleasant and asked if there was anything she could do to get us as customers. She even offered to match the Comcast deal. We agreed. Upon getting our first bill, we learned that they didn't match the price. I have called so many times and gotten no where! I have basically been told that we were misled by the person we talked to, there is no evidence of the call, and they are refusing to uphold their end of the bargain. I asked politely if I could exit the contract without paying the termination since I was misled by their associate (as admitted by them), and they will not honor this request. I am beyond irate, and don't know what to do. I have never encountered such horrible customer service. I can't even get a manager to call me back! This is faulty sales practice. We were blatantly lied to. I am okay with them not honoring the agreed upon price -- maybe the agent we spoke to made a mistake. What I am not okay with is them not allowing us to exit the contract without penalty when they aren't honoring the price their agent quoted. This is no longer about the money, as much as it is about the principle. I hate being lied to and I hate poor customer service.

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Verizon security deposit not returned

My complaint concerns Verizon Wireless, and their lack of returning security deposits. I had bought myself a new phone, and signed a new two-year contract with Verizon in October/November of 2007. I was told by the sales associate that I dealt with, that if I paid all of my bills on time for the first 12 months of service, that I would get my security deposit of almost $200 returned to me. Surprise surprise, this never happened. After a couple months without any sign of a check or credit to my account, I called up customer service. Things started out pleasantly enough, as the representative I dealt with took down my information, recorded the problem, and told me that their Treasury Dept. would look into the matter, and all should be fixed. A couple days later I called back to check on their progress as I was instructed to do. I was handed off to a different representative than the one I was on the phone with before, and the complexion of the conversation was completely different. I related the nature of the last phone call to her, and not much was accomplished. She asked if I had followed the directions that the last person I had spoken with gave to me. I told her yes, as the only thing I was instructed to do was call them back after a couple days. Suddenly, it turns out that I have to fax them proof that the security deposit was paid, and proof of how it was paid. Not to mention the fact that she was quite rude to me over the phone, and talked to me the entire time like I was stupid. I find this to be totally ridiculous since the fact that I have an active account and phone with them to be proof enough. I wouldn't have any of that had I not paid the deposit. If you do decide to sign with Verizon, which I'm not so sure I'll be doing again, be prepared to jump through hoops to get your own money back.

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verizon customer
Hollywood, US
Oct 17, 2009 6:16 pm EDT

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

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Verizon failure to waive early termination fee

So I've been looking to get an iPhone and get out of the 1.5 years I have left with Verizon. I stumbled onto this forum looking for a way out. Sure enough I read this clip out of the Customer Agreement and I saw a light at the end of the tunnel:

Our Rights to Make Changes

Your service is subject to our business policies, practices and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU'RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.

After reading this I looked at my bill as of July 1st, 2009, Verizon has raised their Administrative charges from $0.85 up to $0.92. To me this qualified as a price increase. What follows is my ordeal with Verizon. If you don't want to read the rest of this- the answer is No, I wasn't able to get out of the ETF.

1. Called Verizon and spoke with a woman named Africa (no joke). I explained the situation and the price increase and informed her of the customer agreement. She replied saying that the Administrative Charge was a tax and there was nothing Verizon could do about it. First problem, I believed her. I then complained about the GPS being locked (I've got an Omnia). Got nowhere... 30 minutes later I was off the phone. I then went to Verizons website and saw their explanation of charges that states:

"Administrative Charge, helps defray certain costs we incur, currently including (i) charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers, (ii) fees and assessments on network facilities and service, and (iii) certain costs and charges associated with proceedings related to new cell site construction. Please note that these are Verizon Wireless charges, not taxes."

2. Realizing she either lied to me or doesn't know what she is talking about I called up VZ again. Explained the situation again to another guy who said it was a tax. I told him to look it up under explanation of charges. He said he couldn't find any explanation of charges (WTF?)... Finally, he talked to his supervisor and was given a copy of them (easily available on their own website). After reading it he said it looks like you are right, let me put you on hold.

After 15 minutes he came back and said he could not waive the ETF because his supervisor said the price change had to be more than one dollar a month... Basically his supervisor was throwing BS out there, so I asked to talk with her. She explained very confidently that it is a Verizon policy that the price change has to be more than one dollar per month to qualify for a waive on the ETF. I asked her if it says that in the Customer Agreement. Yep, she says. I ask her if she is looking at it and where it says that (I had the agreement up on my screen). Her response- at the bottom of the page. I asked how many paragraphs up from the bottom? "I'm sorry sir, I'm not actually able to look at the customer agreement, but it is in there and it's towards the bottom."

(Blood pressure rising). One minute she tells me she is reading it, the next minute she says that she can't pull up her own companies customer service agreement? Are you joking. I asked for a different manager. She said she was the only one there. She then assured me that she was right and since it didn't qualify for the dollar increase I'd be charged the full ETF. She told me I could send a fax over to Verizon Customer Correspondence... a fax. I asked for a phone number. "I'm sorry sir, they don't have a phone number." Before my heart explodes I end the phone call.

3. Third times I charm... I officially hate Verizon. I talk to a woman, who after getting my name and number immediately puts me on hold for 10 minutes. I explain the situation and she says, that she will credit me the $0.07 difference for the next 6 months. She says this way there won't be an "material adverse effect" and there fore I didn't qualify for the ETF. Long story short, I speak with the manager, who effectively says the same thing. I told them I don't want the credit, but I want my ETF waived, like it says in the customer agreement. No can do she says.

It's quite obvious that customer service and customer agreements for that matter don't mean much to Verizon. Their priorities lie in nickel and diming the customer, probably hoping they won't notice or they won't call back if they get disconnected while on the phone with customer service (happened once already today).

I hope someone has more luck that me. At this point, I'm thoroughly sickened by Verizons greed and I'll be picking up an iPhone later today.

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Update by cjones2010
Jul 31, 2009 5:10 pm EDT

By the way Mike, how long have you worked for Verizon? I noticed you have 14 comments- all about how stupid people are to question Verizon. Do yourself a favor and stop being such a [censored]. You make me dislike Verizon even more.

Update by cjones2010
Jul 31, 2009 4:45 pm EDT

Last time I checked, a $0.07 increase is a materially adverse effect. 2. Read the rest of the customer service agreement: IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.

After speaking with another manager (4th one), he agreed that I should be able to cancel without an ETF. He said he'd make a note to have it waived. Guess what just came- my invoice for $140 ETF. Lying [censored]bags.

And, I filed a complaint with the BBB- here is Verizons response:

Dear Mr. Bocchicchio:

This is in response to the above-referenced complaint filed by Mr. Jones, received by Verizon Wireless on June 27, 2009. Mr. Jones reports Mr. Jones reports he is in dispute of Verizon Wireless' proposed administrative fee increase and asks that he be allowed to cancel service without the application of the standard early termination fee. Mr. Jones points out that based upon the terms of his customer agreement, any increase in charges that have a material adverse affect, allows customers to cancel without an early termination fee. As a result Mr. Jones is requesting that as a result of his recent cancelation of service, he is requesting Verizon Wireless waive his incurred $140.00 early termination fee.

Upon review of Mr. Jones's concerns, we find that based upon the .07-cent administrative monthly fee increase, Mr. Jones's account would have otherwise incurred a total additional cost of $1.12 over the remaining 16-months of his customer agreement with our company. Therefore, as a courtesy, and as a means of finding resolution, Verizon Wireless offered to provide Mr. Jones with this $1.12 adjustment thereby affectively removing any financial impact of the proposed rate increase. However, for reasons that are not clear, Mr. Jones opted to decline this offer and instead chose to cancel service.

Verizon Wireless points out that based upon Mr. Jones 2-year customer agreement any cancelation of service prior to November 26, 2010, would result in a standard early termination fee up to $175.00. With Mr. Jones having canceled service as of July 21, 2009, his account was appropriately charged the reduced cancelation rate of $140.00. Verizon Wireless clarifies that our standard $175.00 early termination fees are reduced by $5.00 for each month of service Mr. Jones maintained with Verizon Wireless and is reflected in the reduced cancelation charge of $140.00. In light of the above information, it is the position of Verizon Wireless that Mr. Jones account was appropriately and accurately billed for his cancelation of service and we are therefore respectfully declining Mr. Jones request for a waiver of these charges.

In conclusion, it is our hope that we have adequately clarified our position regarding the above mentioned concerns. Verizon Wireless regrets any inconvenience this matter may have caused. Should Mr. Jones have any questions regarding this response, he may contact the undersigned at [protected] between the hours of 7:00a.m. to 5:00p.m. (PST).

Respectfully,
Dale Knight

Executive Office Consultant
Verizon Wireless-West Area

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Nana Roth
, US
Apr 12, 2017 12:13 am EDT

I lost got sick went on medical leave lost track.After they shut me off I did`nt know the bill was still going, then the new company took over the bill doubled.I owe 1100.00 now.

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siz113
Essex Junction, US
Dec 10, 2009 4:31 am EST

OK. I had Verizon phone service which was purchased by Fairpoint, although I'm still getting bills from Verizon. Every time it rained for years my phone service would not be clear and in heavy rain it would go completely out. Verizon came again and again and said they would fix it. Over a year ago a repairman came and I asked the guy what this little box sticking out of the ground across the street was. My neighbors and I had wondered about it for years. It looked like cable or telephone wires to us. Well, after investigation, it turned out that it was my telephone line which for some reason, construction, whatever had been exposed for years, thus the problem with the rain. The Verizon guy said he could only do a temporary fix right now which consisted of him digging a hole with his foot and burying my mangled phone line/box. That week I ported my phone to Comcast. It was December. It took until February for Verizon/Fairpoint to give up my number to Comcast. Then I started getting bizarre bills. First on my last bill I got long distance charges for a plan that had unlimited long distance. Then I got a bill from them for the first month I had phone service with Comcast. There were charges for information calls and other weird things. How could I call information from a phone that was no longer connected? I called Fairpoint who was still using the same customer Service people as Verizon and they weren't at all helpful and just explained that their billing system went wacko and was billing customers they didn't have anymore. I had to go to a consumer organization to get Verizon to give me my money back. Verizon only gave part of it back and the company has been billing me monthly for over a year with every bill containing a threat that if I didn't pay up that destroy my credit. Well, Fairpoint bought Verizon and I guess is the one who is really billing me now. Both companies are awful and have horrendous customer service. Fairpoint is actually worse than Verizon which I thought would have been impossible.

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Verizon2008
Belmont, US
Oct 24, 2009 10:43 pm EDT

I started a new business, but haven't made any money yet. From July 12-August 2, 2008, I rented a cottage on Cape Cod. I had rented that house continually since 2001. The house only has dial up service. I called the Verizon number listed on the website for dial up information so that I could use my laptop to receive email and do research for work. The customer service person was obviously Indian although he used an American name John. John couldn’t understand what I was asking for. There was no supervisor on duty. Finally, after two rounds of John leaving me on hold, he came back and gave me a phone number. The number was in the next town. It seemed reasonable to me, and I linked up the computer daily to that number. In the past, each fall after I rented that cottage, the rental co. sent me a bill for $30 to 40, which was similar to bill for all previous years. I’ve always had a number to link to that was in another town.

In August, I received a call from the Rental company that the owner of the cottage had received a bill for $929.89! Of course, the owner Mrs. X was very upset, but she paid the bill, and expects me to pay her back. I was astounded by the amount of the bill, which I was sure was a mistake. I called Verizon customer service. I talked to a supervisor, and she talked with someone and was able to deduct half of the bill, which was supposed to be refunded to Mrs. X. However, Verizon put the refund as a credit on her bill. I was still concerned about the remainder of the huge bill, and asked her for the information for customer service. I have called and written several times. I still owe over $400 to Mrs. X, and I have lost use of the house.

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liane
,
Nov 30, 2008 12:18 am EST

Well lets see i have been waiting for my severices for about a week to be put back on, and all i have been doing is calling them twice a day and they keep telling my that the severices will be back on by Middnigh. I have been told this about four times and i am so tired. I have lost about Five hunderd dollars becasue all of this . and my severices is still not on.

Valerie
Valerie
, US
Apr 04, 2008 4:34 am EDT

I am just reporting to all of you people that use Verizon Internet . I feel sorry that you have to put up the attitude of the company. They are a bunch of ###s and like to fire employees for no reason from a third party call center. I use to work for a call center in London, Ontario Canada and the name of the company is Tele Tech Communications. They say that they are being audited and that is there excuse to get rid of you. If You have verizon internet or any type of verizon products I wouldn't even use them.

All they are going to do is treat you like a piece of garbage and same with there dispatch which they are out source in Idia which you can't stand one word of english. If I were you people get satellite from Comcast or Any other company that is going to give you a deal instead of a company that is going to rip you off. IF you read this take this in consideration.

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Quarzze
, US
May 03, 2012 10:30 pm EDT

On Nov 30, 2011, I ordered the Verizon FIOS “triple play” package- TV, phone and internet services, and scheduled the install on Dec 17, 2011. The Verizon web site stated I should allow a 4-6 hour window for the install. The person I spoke with stated I needed to be available between 8am and 5pm (9 hr window). They stated a tech would call Dec 17 (the day of the install) to coordinate their visit. They assured me that despite the wait, billing would not commence until installation was complete.

Dec 17 arrived and I checked the Verizon site in the morning. It showed an appointment and an installations scheduled between 8am and 5pm. I decided to call at 8am to verify, but got a recording stating that their offices did not open until 9am. I called about 9:15 and was told that there was an order in the system, but that there was an error code, and that the call was not dispatched. After spending about 45 minutes on the phone, they stated that I did not need to stay on, that they should be able to figure out what the error meant and correct it. I stated that I already set aside the day and wanted to have the install performed on the scheduled day as agreed. They stated that they should be able to correct the error and have FIOS installed that day. (End of call about 10am.) I asked that they follow up and apprise me of the status, and they agreed to do so.

I did not hear back, and after several hours called Verizon (about 12:30) to make sure then error was corrected and that the install would be completed on 12/17. The rep stated that there was an error on the system of the installers’ group, but no error on their system. They could not tell me what the error meant.. I stayed on over an hour and a half while they tried to find out what was going on. I had to ask to speak with a supervisor SIX times (politely 3 times, then demand 3 more times) before they would put one on the line with me.

The supervisor stated that the order has a defect and would have to be cancelled, and that we would have to start from scratch. This would mean a completely wasted day, and likely having to a number of wait weeks more before I could get FIOS installed. I explained that I was very unhappy, and chose to cancel. The supervisor stated that I would get a call later confirming the cancellation.

I got a call later that day stating that the error prevented them from cancelling the order, and that it would have to wait until their business office was open on Monday. He also suggested that Verizon might charge for services. (Mind you, services I never even received, since they never visited, and never installed anything.)

If there was a problem with the order, Verizon had 17 days to realize and correct their error, or at a minimum, notify me of a problem so that I would not have wasted a day for no reason at all. If I had not called to find out the status, the day would have come and gone with no word from Verizon. This is not a way to generate goodwill with a customer. I was finally so disgusted with Verizon’s handling of the matter that I chose to cancel my order. I am currently evaluating other vendors.

I naively anticipated that Verizon would provide efficient and professional service, but I was most disappointed to find out that they were disorganized, had competency issues, and were not customer friendly.

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soufyan naouri
bayonne, US
Jun 22, 2011 4:38 am EDT

I had a contract with directv, account# [protected]
i decided to discontinue my service with them because i was moving out .so i call to cancel it and they sended me the last bill with an early termination fee of $200.00, so i payed it off but after that Verizon send me another bill for 90+ dollar so i contact them and ask why they were charging me this money and they said that they provide me with a service so i had to pay since i knew this could afect my credit score, but i was not aware that direct TV provide me with phone and internet thru Verizon, but in my knowledge i only had a contract with direct TV not with Verizon so if they have any issue they should solve it with direct tv. know i have verizon after me placing negative credit on my credit report and i dont understand why they are doing this since my balance was $0.00 in both bill.

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Vicenino
Lake Forest Park, US
Jul 01, 2011 6:53 pm EDT

I had a contract with Verizon thru our government employer. Since their contract was terminated two years ago, I still continued the service. Sometime in Februay 2011 their customer service advised me to have switch to personal account so I can access easily without going to customer service. Which I did. Next billing I received two billings, one from old account which showed that I had an overpayment of $88 and another invoice for new account. When I learned I had a refund, I called the customer service how to get the refund. Customer Service No 1. got my call. I asked how could I get the refund or transfer it to my new account. CS1 (Customer Service 1) said, eventhough it showd negative 88, I was not overpaid. I asked him, do you know how read negative and positive figures. Then he asked, in what way I paid my bill, by electronic transfer, by credit card or by check and if it were a check what is the check number. I told him it had nothing to do how I paid. This conversation would not result to anything because CS1 did not know anything. So I asked the supervisor, CS1 put me on hold for 6 to 10 minuntes, until somebody picked up the phone which was not the supervisor but anthoer customer service represantative (Customer Service 2). I told him to look to my old account. This is what he said "We overpaid you, how do you want to refund you, by check or by transferring to my new account. I told him just transfer to my account... Scene 2 -- I received call from Verizon (CS3) that I was overdue for payment for my new account (this kind of service they are quick). I told CS3 that I paid that amount and checked my old account it might went there. Which it did and at the same time I inquired to CS3 if the $88 from my old account had been transferred to my new account. CS3 said no, because this was with the contract with my gov't employer. Somebody from that agency needs to contact Verizon if it would be alright to refund the money to me. I said the contract between you and my employer had been terminated two years ago and they had nothing to do with this now. Your telling me that the money I paid to my new account which went to my old account it should be my employer to ask you to transfer them to my new account. CS3 said yes. I gave CS3 two examples: (1) This what I said, first of all, the payment that went to my old account should be rejected because that account had been closed, just like the bank, you can not make deposit or make payment in closed account. Example 2: If somebody from other States made mistake and the payment went to my old account, what would you tell them, to contact my employer. CS3 paused and consulted CS3's supervisor. This was advised to me, "call my bank and request reverse or recall the payment." .. I followed that. They told me something and they did different. I found out they just transferred the payment to may old account. If they could do that, why do they need to tell me to contact my bank. And my refund for old account, yes I received it after two months but payable to my employer. My employer endorsed the check payable to me. Scene 4 --- I got tired of Verizon's attitude, so I switched to T-Mobile (which I got better government discount than Verizon) on May 14. My Verizon bills run every 2nd of the month. T-Mobile told by switching the phone numbers it should automatic terminated the contract (but not for Verizon). I was counting I should received refund from Verizon from May 14 to June 2 (no service ever rendered from Verizon at this period. I tried to use my old phone, it was disconnected already. That means no service, but Verizon disconnected my service effective June 2 eventhough no service provided between May 14 to June 2. CS4 said the Verizon did not pro-rate. --- I call this a robbery. If you missed the payment, you received call right away from Verizon, but if you have a refund...sorry!

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Hawkeye114
Makawao, US
May 31, 2011 11:29 pm EDT

I requested my wireless phone services be suspended. After several months they automatically turn phone back on without my consent. I did not use the phone or any services but was stilled billed. I talked to customer service supervisor and got bill adjustment down and was promised no further charges. Another month of charges was next added. I believe it is unfair and unethical to charge for services not used. I believe it is unethical to be promised no additional billing and then be continued to be billed. I talked to Verizon Recovery Department about my expanding bill and the customer supervisor promise of "no more billing" and there response was I could "court subpoena the voice recording of my conversation with the supervisor and they would honor the agreement" but otherwise the supervisor did not make notes in my file so I was liable for the additional charges.

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msgdrummer
Worcester, US
Mar 15, 2010 9:27 am EDT

Verizon had mistakenly opened up 2 accounts under my name.
I called and informed them of thier error.
They told me that the 77.04 charge would be resolved, and I would not need to send payment.
They also told me that this account would be discontinued.
I am still receiving bills for this amount.

Please contact Verizon, and resolve this matter.

Thank you,
Mark Grasseschi

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10:40 am EDT
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Verizon poor customer service orem ut

We pay Verizon Wireless nearly 800.00 a month through our business account. The last three times I have gone in to get a phone usually an upgraded more expensive one I have sat and waited a min of 20 minutes. Yesterday July 8, 2009, I walked in and there were only 5 people in the store and 4 represenatives to help. I thought oh this isn't bad so I waited and waited after 20 minutes they had on;y helped one person. The poor lady behind me only wanted to buy a car charger. I was on a 30 minute lunch break and had to walk out. The sad thing is I've sat there for 40 minutes before to even get to the front of the line. The most irritating thing about yesterday is that the manager was just walking behind the employees and standing behined them saying nothing to the customers waiting or offering to help at all. They should have seperate lines for accessories, customer service, and purchases and activations. They are absolutely horrible and dispapointing. Whe our contact is up we are switching. Who has time to sit in line for 20-60 minutes even to buy a charger. Orem UT Verizon store on University Parkway you suck and the management needs to get fired!

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verizon customer
Hollywood, US
Oct 17, 2009 6:15 pm EDT

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

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10:41 am EDT
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Verizon owe a unpaid balance

They made up an nonexisting account that they said is in my name form Verizon to pay a outsanding balance for a disconnencted. Called Verizon they said there was no such account and I didn't owe that balance

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Verizon customer has to pay for replacement hdmi cables?

When is Verizon FiOS going to stop their FiOS scam? I ordered a HD package, had to wait 4 weeks for the technician to arrive and spend all day installing the system.

The FiOS system has been quirky from day one. Sometimes my HD picture is good, someday bad. Then, I got the dreaded NO SIGNAL problem. After spending 45 minutes listening to that insipid IVR system, I finally got to talk to a REAL PERSON! This young lady spoke excellent, unaccented English, knew her stuff and worked with me for over an hour to find the problem. Finally, we both concluded the HDMI cable was bad. Now, here's the kicker - I WAS TOLD I HAD TO PAY FOR REPLACEMENT COMPONENT CABLES! Problem is VERIZON PROVIDED THE CABLE IN THE FIRST PLACE!

I could tell she was just as pissed as I am but she couldn't do anything about it. She told me Verizon considers the cable, once installed, is my property so I'm out big bucks.

Deceptive business practices, POS crap for equipment, Customer Service from Hell and, if you're lucky to get a knowledgeable technician, their hands are tied.

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Jkoe1978
, US
May 11, 2010 9:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

www.cablewholesale.com has inexpensive but high quality HDMI cables and component video cables.

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Verizon they shut me off over $100

OK- so everyone knows by now that Verizon's billing system is a total nightmare. I had moved from Comcast to verizon (as did everyone in my neighborhood) because we were all offered sweet deals for the first year.
After that year was up, so were the deals and it ended up being more expensive than comcast.
I was paying for 20/5 internet and on a GOOD NIGHT only got 6 down. My land line phone (which we only used 1-2 times per month)was $70.
Long story short, I canceled my Internet & Landline Phone service leaving my FIOS TV and my cell.

Yesterday, My TV service was suspended because my bill was past due by not even 1 month. The total bill was $176.43 and is currently due next week (July 7). After about 2.5 hours of my time and 6 people later, they informed me that i was shut off for $102. Yes- you indeed read that correctly - One Hundred Two Dollars.

So, I have since canceled all verizon services and welcomed comcast back into my home (theyre almost just as bad).

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Verizon over billing

My complaint is detailed in this letter to the company:

To whom it may concern,

I don’t know if this is the proper channel to address my complaint and if it isn’t please pass it along because I will seek other channels until I’m heard. I’m one of those many people through loss of job, finding new job at lower pay, losing home and now having to file bankruptcy that you have heard about all across America right now. My financial situation is the worst that I have ever been in right now. I’m not stating this to draw sympathy but merely stating facts. I have tried to maintain some aspects of my life like keeping me and my son’s cell phone on because like my life my car is not the most reliable. I have tried to communicate with Verizon over this past year whenever I couldn’t pay my bill on time and sometimes that hasn’t helped (ex: last month my month was turned off because it took me 3 payments to pay my bill). In a world that people are losing their jobs and homes you expect to find some compassion and understanding. I have communicated my situation to Verizon on numerous occasions and find that no one takes the time to notate my account so I won’t have to keep repeating myself over and over about an already painful situation and embarrassing one. Now I find yet another issue with Verizon. My July due bill is twice as much as I normally pay and for a person in my position that is not just a drop in the bucket and I can add it easily to my growing mound of bills I’m responsible for. I called Verizon twice on 07/01/09(call dropped while I was talking to a rep) to find out why my bill was so high. I was told that Verizon failed to bill me access charges last month so I’m being billed for them this month. What an outrage! I would rather go with a prepaid service then continue to deal with a company that has no morals or compassion for it’s customers to think that it would be okay because Verizon made a mistake that it will be costly for me. I can barely afford to pay my regular bill every month. And the only thing I’m told is we are sorry for the inconvenience (What a joke!) I’m the one that if I don’t pay my bill my phone will be turned off and if I cancel I will be charged a cancellation charge yet right now that’s what I’m contemplating because I’m tired of companies that continue to get over and have no meaning of customer service and what it really means. Whether this changes anything I will be filing complaints with whomever I can against this company so that everyone will know what type of company you really are. I will use the internet to reach thousands because I’m sure I’m not the only one that has experienced such poor customer service with no attempts at making it right!

Dionne Lowery

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Rob
Parlin, US
Feb 04, 2009 6:45 pm EST

I was billed an additional data charge of $ 7.95 for an already billed $ 2.99 ringtone download. Verizon Wireless stated "This is the charge for downloading the software and browsing", for which I would not have paid. I was basically told that I would incur the data charge every time I did a download. I didn't mind that $ 2.99, as I was prompted to approve it, but they don't tell you about the additional data-usage charges in addition to this. They should inform you of this charge, but they do not. I learned a lesson, as I will definitely not download anything again!

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Knowfree
Reno, US
Jul 21, 2011 7:29 pm EDT

NO VERIZON ON MY HORIZON!

In mid July 2009, I walked up to the Verizon kiosk at a local mall and inquired about their “Friends & Family” plan. My youngest son was born totally deaf after my Vietnam combat exposure to Agent Orange and unlimited text messaging was a God send in opening his world of communication. My ex-wife is one of my best friends and my oldest son lives in Vegas. I felt the Verizon package to be beneficial communication with my family. We purchased 4 phones, one upgraded with a keyboard for my deaf son and skipped off into the sunset thrilled with our new service and tools.
My glee ceased when I received my first bill estimated at the time of subscription to be $248; it was over $700 and included all the phones I had already paid for, insurance on 4 phones which I had declined in writing, excess minutes and a host of other things too numerous to mention. I returned to the mall kiosk and found that the attitudes of Verizon employees change to customer contempt when they are confronted with legitimate questions. I was told they would get it straightened out and get back to me with a properly credited bill and was instructed to sit down and shut up. Their next step was to shut off my service for not paying the erroneous $700 bill. Now my deaf son who had just started a new job (the likes of which depended on his ability to communicate via text messaging) was left without communication. After several more confrontations with each side questioning the others competency to qualify as humans; several of the overcharges were removed, I paid the remainder and our service was reinstated. However, now they added a $60 charge to reconnect the 4 lines which dramatically involved the gaggle of technicians they show on television as backup and it took one of them damn near 7 minutes to reinstate all 4 lines for the $60.
From that day forward for two years now every monthly billing has become a personal time consuming nightmare.
1 They advertise that there is no charge for calls between Verizon customers and “off-peak” calls; true statement however the call minutes on all of these categories are deducted from the specified monthly amount of minutes contracted for which of course runs you out of minutes and overage charges accrue each month after that contracted plateau is reached. I have repeatedly requested of Verizon employees both verbally with witnesses and in writing that I be shown where those minutes in question are deducted from my contracted allotment prior to billing as I was told in every instance, however to date they have refused to show me.
2. My calling plan has changed 3 times in two years, clearly shown on the billings and I am now told in writing that it is all the same plan, only the name has changed 3 times in a year.
3. I added another phone to the “contract” and was told it would not change the terms of the “contract” whatever they may be and this presented a whole new series of events which I will not go into now. My 2 years of aggravation and servitude under some sort of adhesion “contract” ended on the 26th of July 2011 and I switched 3 lines to another service. I went directly to a Verizon store and cancelled the remaining two lines and was told it would be an additional $60 unless I waited until July 24th. I swallowed the heartfelt comment almost uttered but the drone behind the counter sensed he had fallen into bad water and called a manager who quickly approached from my left and displayed the stereotype image of a fat slob with nickel sized objects inserted into his pierced ear lobe holes and shaking in time to his belly fat which had also un-tucked his shirt in various places around his belt overlapping middle. The irony of the whole employee scenario directly linked to Verizon caused me to laugh out loud. I asked for and got a receipt and left the premises. Today Verizon called on one of our original Verizon numbers now transferred to a new service and said I have a $550. bill and threatened to “interrupt“ my service. This time they will be required to justify this present amount along with every penny charged over the past two years under the scrutiny of a microscope manned by many previous Verizon customers who have figured out their deceptive billing practices. I personally have kept every communication, billing and have printed out call details monthly as have others. The call records are available monthly on the Verizon Website for their customers but are displayed in headache provoking 4 pt type.
4. Feeling as though I had become a whiner and complainer and was just a victim of a serious run of mistakes I googled specifically “Verizon Complaints” (restricted to that exact phrase only) and got a whopping 18, 000 websites and contacts ranging from a few people to 5, 000 people each and after reading several of the websites found my situation repeated ad naseum by thousands of other people. While it did give me a warm fuzzy to know that I was not alone, it also disgusted me that such a situation exists in America.
5. My small investigation led me to the fact that Verizon Wireless has a contract providing cell phone service to Federal government employees. As a courtesy to Verizon I informed them via email that I was preparing FOIA requests to the appropriate government accounting offices for a copy of said contract. I received a call stating that such was a private contract to which I replied to with the fact that it was a contract between Verizon and approximately 160 million taxpayers who are paying the bills. It will be interesting to see what Verizon is charging us along with whom and how often our government servants are calling on our nickel in these economically challenging times..
All I ever wanted on July 26, 2009 was to subscribe to a service for a specified monthly amount in order to make and receive a few phone calls and provide my deaf son with a means of communication. It turned out to be a hideous marriage in the beginning and went downhill from there. I requested Verizon to honor the fact that I went into mortal combat in Vietnam, raised a deaf son as a result, and it was all done to protect their right to treat me like garbage. They did not respond to this request either. My service including that of my deaf son has been interrupted six times over the past two years when I have questioned a bloated bill; contrary to specific guidelines in the Americans With Disabilities Act and incurred $60 to &75 dollar reconnect fees on each occasion with nothing but road apple and meadow muffin explanations from Verizon employees.
I have spoken with several attorney’s who agreed to take the case and felt certain a victory would be the end result; they humorously responded however that I should be advised to do the math. If a large company overcharged a million of their customers $50 a month while only a few complained and even filed charges that settlement refund of 2 or 3 or even 5 million dollars was nothing compared to their monthly 50 million dollar profit. They advised me that I had little chance of stopping a large corporation. I don’t want to stop them; all I ever wanted is my overcharges refunded. The only bonus to me would be to see people stop subscribing to their service. I will post the complete details of my ordeal on numerous websites for anyone interested. I will also post the results of our investigation into the marriage of Verizon and the Federal government. Right now I mainly feel a sense of relief being free of monthly horror of receiving a Verizon phone bill.
Sincerely,
Dennis Grover, American

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johnny2373
Lebanon, US
Mar 10, 2010 12:35 pm EST

I could not agree more a class action Suit should be filed against Verizon Wireless and Verizon. Here is my story...I was a Verizon Customer since before they were Verizon...They were called Bell Atlantic, then Bell Atlantic nynex Mobil, and then Verizon Wireless. So, in 2005 I went to my local VW Retail store, explained that I wanted a second phone added to my plan (one for business and one for personal useage) have them in a family plan. The agent set me up with the "all new" LG9800" the envy before it was called the envy. Anyways..When I singed the nearly 32 inch long receipt the agent said i was all set up and taken care of. No issues until 2 months later...I was getting ready to make a call and it said forbidden...I called they said my bill wasn't paid..so I paid it over the phone not thinking about it..the following month...my other phone stopped working same issue...I paid it as well...the 4th and 5th months...same problem...however this time I called and spoke to an agent if you need the name i can supply it...They explained the plans had been created seperately...and until the bills were current I could not modify or correct the issue...meanwhile...my bill was supposed to be $98.00 per month for BOTH phones...When I went back into my records over the course of the 6 months I paid in nearly $800 to this company. Here is the best part. When I said why not fix the bill and if there is anything left to pay or refunded lets sort it out then...NO...you pay first...that was an additional 245 dollars..So now..for something that was supposed to be in the 600 dollars is now at over $1000. Fine I paid it..supposedly got it corrected...2 months later my phone shut off again...this time I refused to pay...I went to the VWS I got the phone demanded the store manager fix this now, or I would immediately drop the phones and move to ATT...well he fixed it, they refused to refund the remaining 364 dollars so they gave me a credit...well what i thought was a credit...Phones worked fine for about 6 more months...Then I got a letter from a collection agency requesting that i pay $364 plus a fee of $75 or risk being sued. I took the letter and receipt back to the store demanding what this is...he said it was for something else...non related...hmmm even amount...I called the collection agency...I finally got a number from the person at verizon wireless that submitted it...called them and they said it was from the phone that was added to the family plan which included a $175 early termination fee...I'm like are you kidding me...she said yes because me terminating the plan prior to it's date caused the term fee to be assessed...and the remaining bills that were not paid...So...I disputed the charges from the collection agency and demanded to Verizon that they get this resolved. Well a billing manager I can supply names if you need them...that a letter was sent to the agency to remove the collection notice...When I got 4 more collection notices in consecutive months, I sent a letter to Verizon Wireless Corporate, informing them I would be dropping my cell phones and moving to AT&T..This I can't make up...Mark Williams at the time was Head of Customer Care Division actually told me he didn't really care that I was just one in 6 million customers, if I did drop they would attach the term fees on both lines and then if it weren't paid I'd be sued for the remainder...Well I actually recorded that conversation...Sent it to an attorney for customer advocacy but I recorded without his concent and was not admissable. So I dropped Verizon and went with AT&T and even kept my existing phone numbers! I didnt hear anything back until last year..Verizon Wireless placed a bad cancelled debt gaarnishment on my credit report in the amount of $798...I found this out trying to obtain a car loan...I got hit an additional 7% interest due to this complete BS...from these incompetant goons...But in the end...I still refuse to pay that bill and will continue to do so...I even have a drafted letter to dispute any collection attempts...The Credit Beureaus are investigating the Bad Debt and I hope to have it resolved soon. Here is what i say...Thanks Verizon for your awesome Customer Care.

Remember, I am just one of 6 million...

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rayar15
Clarkston, US
Jan 28, 2010 12:06 am EST

on a 2yr contract had to call almost every month to fight over billing could give more examples of the way they rip you off but don't feel like typing that much... class auction lawsuit is needed

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jamiec
Sparta, US
Sep 21, 2009 9:22 pm EDT

charges that you are agreeing to our stated in you customer agreement you can view this at verizonwireless.com. also any time you start service or change a price plan and confrimation letter is sent stating the changes made and features listed on the account. w/o a data plan one of those features then is pay as you use mb charges. also listed on the side of you bill is what your plan includes and will state if there is no data package pay as you use megabytes. occassionly as well this message will appear when you access the get now or media center.

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commonsencerules
, US
Jul 31, 2009 11:54 pm EDT

Verizon offers the customer many different ways to view and pay their bill. You not getting charged one month should have set off a red flag in your head before you got the second bill. Did you honestly think you were just going to get forgotten about for a month and hopefully you would receive free service? It is ultimately the consumers responsibility to pay their bill. As far as the payment plan goes, Verizon works with customers not to get shut off, however that does not mean you just can pay what you want when you want. They still have a business to run and as unfortunate as your situation is, you however are not doing everything you can to help your situation either. I know for a fact that Verizon has $20 a month plans you can utilize so if you need to get a hold of someone "just in case", you can. The real problem is that, that type of calling plan which only affords you 50 minutes per month, doesn't allow for you to utilize your cell phone the way you want, so you would rather have a higher bill and let the company deal with your non-payment. I find it really hard to believe anyone in this country right now is hard up for $20. Homeless people on the street can make that in a day asking for change in any major city. When it all comes down to it, responsible consumerism in this country is almost non-existent. Pay your bills! If you can't afford that item, I guess you don't need it. Cellular phone service is still a LUXURY, many people in this country do not have it still and function very well.

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SuperVepr
Redneckville, US
Jul 07, 2009 11:05 am EDT

Verizon is a scam and they know it. My bill used to be anywhere from $150 to $280 a month with no difference in service. They never once billed me for what my contract stated. Fee, tax, blah blah blah. Other cell companies get it right, why can't they? Because they don't need to. I dropped them like a hot rock and haven't regreted it once. Having your bill be the same each month is just shocking to me after dealing with these clowns for years.

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jhertz9148
Elkins Park, US
Jul 07, 2009 11:01 am EDT

verizon gives you up to 90 days to make a bill current or the lines may be disconnected. it is stated in your contract. i do understand your issues and sorry this has happened to you. if you ever have any issues with bill paying please contact us at [protected] and work out a payment plan . as long as we see that you are making an effort to pay the service will remain on.

verizon corperate team

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madmia
Rapid City, US
Jun 19, 2009 12:23 pm EDT

Yes, the usage charges were agreed to in your contract, or, if you are a long time custyomer, when the change of megabite usage billing from minutes of use was implemented, around January 2008. That was when America's Choice was replaced with Nation Wide calling plans. You agreed to it, you just didn't read and/or understand exactly what you were agreeing to.

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mike
No town, US
Apr 14, 2009 10:54 pm EDT

uhm...try reading your entire contract next time...

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Verizon bogus charges?

was told by Verizon that i had a 118.00 bill for long distance (i don't have long distance but i get charged for certain areas about 10 miles from me) . they said since i pay my bill late my long distance gets sent to a different company. so if i pay my bill whether its on time or late i still paid the whole bill! where is the money i sent Verizon, isn't it their responsibility to forward it to them or give it back to me?

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Verizon erroneous charge

I've been fighting with Verizon for years with no luck. The New Jersey Board of Public Utilities is about useless, and since I have ended service, the response from them and the BBB is that I am no longer a customer. Aren't they observant?

As with many other customers with perpetual problems, I am in a rural area. Verizon does not service the area properly and lies. Most of the techs have been descent, and have clued me in on how awful the company is, but I have grown to distrust them too.

The phone would go bad when it rained, they would send someone out for a temporary fix, and then it would happen all over again. I started asking for credits, but on the last bill they charged me 91 dollars for service. I refused service, but they claimed they performed it and that the problem is in the house. The 91 dollars is a diagnosis.

Everyone knows the problems are on the lines, but they persist on lying like sociopaths. They charged me before for work not performed and credited it, but this time I got an argument. The same day of the charge, I called the police because the tech was argumentative and did not leave the property. He was told to leave by the police, and I cancelled my service shortly afterwards.

These 91 dollars are not for service, they are for spite. A nationwide class action law suit needs to be started against this evil company. I am more than interested.

Here is my last complaint to the BPU:

"1. The phone service has been inadequate and criminal. Customers are expected to pay in full each month, no matter the quality of that service, unless you complain to the BBB and specifically request reimbursement. The “customer service” of Verizon has been designed to filter problems, rather than address them.

2. The company is prepared to leave certain customers “without” in order to create a facade of adequacy. They are not willing to invest in quality for all customers in a problem area.

3. The problems are related to moisture. The nature of repair in the area is designed to hide the problem, and substantial fixes would require regular maintenance or line replacement within a certain area.

4. It is possible to give specific dates for poor or non-existent service, and examples can be provided, but considering the above mentioned strategies for “maintenance”, it is adequate to say that any period of moisture is a service problem for any number of residences in the area.

a) June 1 and counting, 2009
b) May 5, 8, 9, 2009
c) March 29, 2009
d) October 24, 2007
e) June 12 and 25, 2007
f) November 28-30, 2006
g) October 8, 2006
h) September 1, 27, 28, 2006
i) June 25, 2006
j) May 27 and 28, 2006

This is just a small example of effected service. It is difficult to find the time to keep up with Verizon’s chicanery. It can be stated with accuracy that precipitation inevitably effects service.

5. An attitude of acceptable subpar service in rural areas is rendered by representatives of the company. The rural excuse is utterly demeaning. Having lived in other rural and wet regions of the United States, a stark contrast can be made to this pathetically provincial excuse. Thirty minutes from Wilmington, 1.25 hours, from Philadelphia, two hours from NYC and 2.5 hours from D.C. accentuates the importance of the area and does not negate or delineate in any way shape or form its rural character. It is ridiculous that such an area receives sub-par service.

6. The problem is related to the age of the lines and the corporation’s unwillingness to maintain the important necessities of infrastructure. Their actions are an assault on the public trust.

7. Verizon’s business practices are the result of economic bigotry. It is well know that Verizon is slow and unresponsive to areas of lower income in the inner city and countryside and is surreptitiously unwilling to provide its obligations of service, although the fees are the same whether you live in a wealthy or poor area.

8. Company policy is maintained to prevent complaints rather than address them.
A 1-800 number is provided in order to filter complaints away from the BPU and only temporary fixes are made.

9. There is evidence of collusion between government entities and Verizon.

a) Complaints to the FCC and the BPU are not taken seriously and are rerouted to an undecipherable maze of government bureaucracies.
b) Legal complaints require a $25.00 fee that will be lost in legal oblivion.
c) Verizon has been given rights in New Jersey and metropolitan Philadelphia without providing adequate service for existing operations.
d) Local political units are often unresponsive and supportive of Verizon.
e) The FCC refers complaints to the BPU, yet renders it powerless.

10. Alternate services are available but impractical.

a) Cellular service, air phones, and satellites provide adequate service in the area. However, these services are cheaper to maintain than traditional service yet are more expensive and unaffordable for consumers.
b) FIOS is a wish and concrete attainability is a mirage. Its installation has created its own issues evidenced by an entire page dedicated to problems at the consumer affairs web site.

11. Verizon’s hierarchy requires an unnecessary and costly chain of command that requires a home inspection first, leading to the inevitable repair of faulty outside lines causing:
a) Pressure on representatives to make faulty home diagnostics in the name of “sales”.
b) Wasted time and resources that can be contributed to real fixes.
c) An April 4th, 2009 bill showing charges for service of 100 dollars for services refused inside the home exemplifying gross incompetence, unbridled corporate avarice and arrogance.

12. It is the 21’st century. Water proofing is not magical but an every day reality, however, not a part of Verizon’s maintenance.

13. Enrollment in the combined billing options for land and cell use led to convoluted and incorrectly executed billing agreements exemplifying gross incompetence.

14. Verizon has no respect for private property. I have had representatives come in the house for five years. This stopped when false charges appeared on a bill. Some representatives understand the issue and do not insist on entrance but others do. It has been consistently fixed in the past on the outdoor lines, but now the game is to insist on entrance. This is a gross violation of property rights.

15. This is a safety issue. I have missed phone calls from the police, doctors and
hospitals. This is an issue where apology and reimbursement cannot be commensurate with the frustration Verizon has caused.

16. Because of no phone service since June 2, 2009, and growing corporate intransigence, I have cancelled all phone service. Closing was met with the usual arguments that Verizon customer service presents its customers, and it took me two phone calls to complete, costing me more time with this savagely unfair and morally bankrupt corporation.

In conclusion, there is no excuse for the service Verizon gives and there is no acceptable apology. The only adequate outcome would be admission of guilt and a more than temporary fix. I seek financial restitution for those effected by Verizon’s incompetence, waived court costs and to inform government entities of another situation where they have failed to protect the citizenry from corporate malfeasance resulting in the detriment of our infrastructure."

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Update by fedup1
Aug 03, 2010 8:48 pm EDT

Starting out with personal invective indicates you are a bully like the company I complained about. It is also obvious that you did not read the complaint. It was directed toward landlines, not wireless. Your solution is patronizing, simplistic, and is devoid of any understanding of a situation that effects customers who pay in full each month for consistently interrupted services.

Who are you to tell me where to live? Are you a self-important corporate minion who thinks he has a right to direct people’s lives? Do you live in denial about corporate cronyism and how it is adversely effecting our infrastructure? I bet you stick up for the banking system too.

Have you read recently that the FCC is pouring money into rural communications? Do you think they would be doing that if there weren’t problems?

Do you have an education beyond high school? It seems like you are not part of a group called consumers against idiots, but an idiot.

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EntoR
, US
Jun 03, 2016 8:23 am EDT

I cancelled our phone and internet service with Verizon effective July 10, 2010 as my husband (who is an active duty service member in the Army) was given orders that required us to move to Virginia. Verizon prorated our service and sent us a refund in the amount of $9.74 for the pre-paid partial month service.

I did not receive a statement from Verizon for the month of August.

On our bill dated 9/20/2010, showed a balance due of $29.99 for services dated 07/13/2010 08/12/2010. On October 6, 2010, I called Verizon and listened to the automated system which stated that our current account balance was zero. I then spoke to Amanda (Employee #4626) to inquire about the charges. I explained that we had cancelled our service effective July 10, 2010. Amanda confirmed that our account had been closed effective July 10, 2010, and that the charge for $29.99 was billed after the date our account was closed. She said she would reverse the charges pending the approval of a supervisor. She explained that if there were any issues, we would receive a call from someone within three days. I confirmed that my current phone number was on file and asked Amanda to notate that I had called. Amanda stated that she would make the notation.

On December 4, 2010, I received a letter from EOS CCA Collection Agency giving us notice that our account has been placed in collection. I called Verizon and listened to the automated system which stated that our account balance was zero. I spoke to Christina (Employee #50037) and she stated that I could now only speak to Verizon Financial Services at [protected] or the collection agency about my account as it had been forwarded to collections. I confirmed that Christina had my current phone number on file and asked her to notate that I had called. She stated that she would.

At this point, our account has been turned over to a collection agency and I cannot get anyone from Verizon to speak to us about our bill! DO NOT CONDUCT BUSINESS WITH VERIZON!

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Consumers Against Idiots
Seattle, US
Aug 01, 2010 8:59 am EDT

I'm thinking you rode on the shorter than average bus right? You do realize that when you live in a rural area, no cell service provider is going to shell out lots of money to improve the service? Rural indicates not saturated with residents...which means not many customers...which means not worth the investment to make the service perfect for you and a handful of others because there aren't enough people there to recoup the costs. It's common sense...want better service? Use a landline or move to an area worth building up with the latest technology.

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Verizon account charged off as "bad debt"

I first opened my Verizon account in August of 2006 in New Hampshire. I was required to put a $500 deposit down because I was 18 and had no credit history. A month later I moved back to South Carolina and had my phone number changed so I would have a local number. I paid my first month's bill a week after I changed my number. I added another line in January 2007 with no problem. March 2007 I went to add a new line and was told I would have to put a $1000 deposit down. When I asked why, they informed me I had an outstanding balance of $997. My first thought was that someone MUST have stolen my identity and that there was no way this was in fact my account. WRONG. When I set up my account in New Hampshire they only gave me 250 minutes. I was supposed to have had 1400, so every minute I used over the 250 was an overage. They didn't put text messaging on my plan at all and every text charged me as well. After fighting this and disputing it with Verizon for over a year it was finally removed from my credit report, or so I thought. I was told back when I first opened my account that I would get my deposit back after I paid my bill on time for 6 months. Well, 6 months came and went 4 times by the time I finally got that deposit back. I called in December 2008 and was told I had already received a check for the refund in December 2007. After fighting with her for 20 minutes I was told they would look into it and if they find that I in fact did not receive the first check, they would reissue it. I got a $515 check in the mail 3 weeks later. Now, if I "owed" them $997 WHY THE HELL would they send me a refund check of $515? And WHY would they allow me to still continue my service with them? Verizon appeared back on my credit report as a "charged off, bad debt" in April of this year.

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Rebecca_LWM
Leesville, US
Sep 08, 2009 12:15 pm EDT

I am fighting a similar battle with them right now. I am no longer a customer and plan to never recommend their service to anyone.

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Verizon paid bill

I had an account with Verizon which was closed, supposedly by another cable company I signed up with. Finding out that it wasn't closed, a few months after the fact, Verizon were still billing me which I tried to dispute. After fighting it out with new cable company for neglect on their part for not contacting Verizon (which they said they would do), I agreed to pay up Verizon but by this time it went to collection. I agreed on a settlement amount and made a substantial payment Few months later Afni (different from first collection agency) sent me a letter stating that I owed $567 and that payments made to first CA did not count. I called first CA and they said acct. sent back to Verizon and they sent it out to Afni. (Hang with me). Third CA called after this and agreed that I only owed remaining money from original CA and acct closed. Months after I believed everything was settled I get letter again from Afni.
I also believe this was reported on my credit report. In the process of running one now.
Mad as heck!

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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