AT&T Digital Life
reviews and complaints

I was lookin' to get a bundle deal with Direct TV and wireless service from AT&T, but they told me I had to get AT&T Digital Life too, even though it would be billed separately. They said it was a complete bundle, but that was a total lie. I think it's fraud, ya know? And then they didn't even tell me about the 14 day termination period, even though I made it clear I didn't want the service. So when I called on day 28, thinkin' I had 30 days to cancel, they hit me with an early termination fee of like $900! And get this, I didn't even want the service installed, but the technicians came and did it anyway. They wouldn't leave until it was installed, and they even set up the password and online account against our wishes. Talk about pushy, right?

This company is the worst, they SUCK! Don't do business with them. I had to escalate my issue with the early termination fee twice, and never got a response. Then I got a call from a collection agency for over $600! I paid the monthly charges of $163, but they still sent my remaining balance to a second collection agency. It's like they don't care about their customers at all.

I'm thinkin' about canceling all my services with AT&T and goin' with another carrier for my wireless phone. It's just sickening to think I'm payin' a company that's tied to such an awful company like AT&T Digital Life. They need to stop sellin' stuff as a bundle when it's not and stop committin' fraud. I might even have to contact the Better Business Bureau about this nonsense.

I bought this system on a Saturday, when I went in to get my phone screen fixed. The salesperson convinced me to buy the AT&T Digital Life system. I thought it was a good idea, so I bought it. When I got home, I looked up reviews online and found out that a lot of people had problems with the system. So, I decided to cancel it on Monday.

I called the customer service number and waited for 15 minutes before I got another salesperson. I told him that I wanted to cancel the system because of the price. He kept me on the phone for 40 minutes, trying to offer me discounts. He said that I was crazy not to take the discounts. I was getting really angry at this point, but I kept my cool and kept repeating that I wanted to cancel. Finally, he agreed to cancel it. But then he said that he was having computer problems and had to reboot. He put me on hold for even longer. When he came back, he said that it was cancelled and that the equipment hadn't been shipped yet.

The next day, I got an email saying that the equipment had been shipped to my house. I was confused, so I called customer service again. I was on hold for 15 minutes before I got someone. I told him what had happened and that I didn't want another sales pitch. He checked my status and found out that nothing had been cancelled, not even the install date. I was furious. I demanded that he cancel it and give me a confirmation. He apologized and put me on hold again. After 5 minutes, he came back and said that it was cancelled. He told me to return the equipment when I got it.

I received a confirmation email of cancellation, but now I have to wait until I get the packages and waste more of my time returning them. I don't recommend this system or the customer service. There are too many negative reviews and too much fine print to sift through. I'm researching a different company to get a better home security system.

I just read some reviews about AT&T Digital Life and I gotta say, I'm glad I didn't sign up for it. I went to an AT&T store with my wife to get her a new phone and the salesperson tried to sell us on this alarm system. They offered us one month free, then a whole year free, but they wouldn't give us a straight answer about the costs of the equipment, taxes, or any other fees. It was so sketchy, like buying a used car. They lied and said the system was free because of a one-year credit and free equipment, but it turns out that wasn't true. They also lied about the insurance company covering the rest via a credit from our homeowners policy. I agreed to one year free with no equipment charge, but I asked for a receipt with all the terms spelled out. The salesman said the computer was down and he couldn't do it, but he promised to email it to me within 30 minutes. If he didn't, I said I'd cancel the service. Well, two days later, I found out that they signed me up for the basic $29.99 service, but I'd get billed for the $39.99 service and there was nothing I could do about it. They also didn't give me any one-year credits, even though they promised they would. They said I'd have to provide a receipt from the store stating that credit, but they never emailed me the receipt. So I would have been stuck with the $39.99 monthly fee with no credits to offset it. They also shipped the equipment even though I cancelled it on day one when I didn't get the receipt. And they told me there was a $700 cancellation fee if I waited 14 days. This whole process is a scam! I should have done some research before making a decision on the spot. I've found over 10 sites with customers who had the same experience as me. Everyone says to run, not walk, from this system. It's a shame because I've had AT&T for many years on my cell, but now I question the ethics of this company. I'm thinking about switching to Verizon for my phone service.

Ordering the Digital Life security alarm package seemed like a simple task, but it turned out to be a frustrating experience. There are only three packages to choose from, but the sales rep on the phone was confusing and kept trying to see if there was a special in our area. All we wanted was the middle package with an extra outdoor camera and enough window sensors for our windows.

After we ordered, they charged our card for $100, which we assumed was for the $49.99 due today special plus the extras we requested. However, when the package arrived a couple of days later, we were instructed not to open it until the installer tech arrived.

On the day of the installation, the tech opened the box and found that we had received the bottom tier package with an outdoor camera and no additional window sensors. We were extremely disappointed because we paid an extra $50 for less than what comes with the middle tier package.

The tech was able to locate six more window sensors for an added cost, but we were still missing the door lock deal that we could lock and unlock from our phone with a code thing. We called AT&T twice, but each time was as confusing as the first. We are currently waiting for a supervisor to call us back.

We were already irritated about not getting what we ordered, and our frustration only grew with each phone call. We are still within the 14-day window, and we are seriously considering returning the system. This was the worst first impression ever, AT&T. Your security system is [censored].

Been with AT&T for 14 years now, but our Internet service has been a real pain in the neck for years. They upgraded our Internet to fiber optics, but it's still inconsistent, up and down all the time. And don't even get me started on their Digital Life service. They told me the cameras would be running off cellular to avoid the inconsistency of Wi-Fi/Internet service, but they're constantly offline, which is a real security issue. Whenever I call AT&T for repairs, it takes them three weeks to a month to send someone out to fix it. And when they do, the cameras go right back down again.

Calling Digital Life is a nightmare. Every time you call, they make you unplug and replug everything, stay on the phone for almost 2 hours while they restart the system, and then put you on hold to repeat the whole thing again and again. It's such a waste of freaking time! And you can never get a hold of a supervisor. You have to wait 24 to 72 hours for a callback, and even then, you might miss the call.

I wouldn't recommend AT&T Digital Life to anyone. They told me that Brinks will be taking over their customers because of all the issues, and Digital Life was trying to do away with their home security service. So they merged with Brinks, and Brinks will be taking over their customers at no additional charge. They asked me if I was interested in making the switch, and I said yes. But it's been three weeks, and Brinks hasn't even bothered to touch base with me. I was supposed to have an appointment two weeks ago, but Brinks pulled the contract three days before my appointment and didn't even bother to tell me.

AT&T needs to get some structure and get it together. They're too large for this crap. Keep it up, and they'll be out of business too!

When I moved to a new home, I thought I'd transfer my services to the new place. But, to my surprise, the new home was already wired with ADT. Unfortunately, I was locked into a new contract, and they pulled my credit and locked me back in. Why do they do this? Because they know they are terrible.

The installer who came to set up the system moved as slow as molasses. He wasted no less than 6 hours at the house, maybe even 8. It destroyed my entire day waiting for him to finish. Worst of all, he didn't get it right. Later, I determined the problem was that he wired an electrical circuit to the point it was flickering on/off, which was a bit scary.

I wanted the camera repositioned, as he had put it in a stupid spot and it never worked anyway. I made an appointment for 8am-12pm and requested a different technician. But, naturally, the same technician called at 9:30am and said he was still at another job over an hour away. So, he was definitely not going to make the appointment. But, hey, they don't care, because I tried to cancel -- $600+. Locked in.

AT&T exemplifies the worst of what a big corporation can become. The other day, they had door-to-door salesmen come to our home selling their terrible internet service. We have Fiber-To-The-Home here, one of the reasons I moved here. Since they have to actually compete, they try these dirty tricks. Their trick is to get people to think they are saving a small amount of money the first year for much worse service, while they lock them into a contract and later jack up services. I was upset at them because I live in a neighborhood of a lot of retirees who didn't know better. I told them, "I'll follow you around and inform people of the truth!" The guy had the nerve of talking back to me (on my own porch, mind you, while doing unsolicited sales) saying 'come on then!'. The lady with him left him in the car at the neighbors, so I guess he got in trouble for that.

Point is: DO NOT sign into ANY contract with AT&T. Do not let your parents or grandparents sign up either. Tell any door-to-door salesmen (doubt they exist outside areas where they have real competition like here) to shove it where the sun doesn't shine.

As for MyDigitalLife, it's the worst crap ever conceived for the highest price ever charged. And if you dare do anything internal, do YOU trust AT&T with your privately recorded videos stored on THEIR cloud? I sure as heck don't.

I recently switched over to AT&T Digital Life from a security company that I had been with for over 30 years. Let me tell you, it was a big mistake. I'm a retired IT manager with 40 years of experience setting up call centers, and even I couldn't believe the horror show that is their customer service.

The alarm system itself is decent for the price, but when I needed a recent software upgrade on my AT&T DL tablet, it went haywire. I called customer support twice, and both times they promised to order a replacement tablet, but it never happened. I called again today and found out that the techs never placed the order.

Now, I'm paying for complete support of the devices per the contract, so I shouldn't have to receive the tablet and set it up myself. A tech should be dispatched to cover all devices per the contract. After three hours on the phone with multiple supervisors and departments, they finally agreed to send a tech out to install it tomorrow and credit me back the $100 service charge.

But why did it have to be so difficult? After reading all of these negative reviews, I have to ask: why can't any company in this day and age put out a product and provide decent support? The solution is simple: get rid of the tech people who can't speak English and hire people who actually care about the customers.

I'm sorry if this sounds harsh, but my time and money are valuable. AT&T, you know how to fix this problem. Someone within your organization needs to step up and fix this before a class action is filed. If you need help fixing this, give me a call. I used to do it for a living working for the second largest company user of telecommunications in the world. It's not rocket science.

As of August 31st, AT&T has sent out three more DL tablets, each time instructing me to do something different. Each time, they assured me that it would fix the problem, but it hasn't. So far, I've gone through five new tablets over a two-month period, and AT&T couldn't care less. Onward and forward, I suppose, as I will eventually run them out of new tablets. The FedEx fees will be adding up, too!

If anyone from AT&T cares to fix this problem, I dare you to contact me. You have no fix!

Digital Life is the worst thing I have ever spent money on, and I have lost money before, including the time I got robbed. I was initially told that certain things would be included with this program, but I was not informed about the 2-year agreement to service. I should have read the contract, but I didn't. I have tried to sign up for paperless billing multiple times on their broken program, but it never works. I can't even log into the app on my computer anymore, and the iPhone app is useless. It times out every single time I try to do anything.

My thermostat stopped working, and I spent three hours on the phone with ATT trying to fix it. I had to leave my house because I have a life, and I scheduled a call for the next day, which never came. If I want a tech to come to my house, I was told that I will have to pay for him if he determines he wasn't needed to fix the issues. My outlets are offline too, and my lights go on and off as they please, which is stupid and a huge waste of money. My thermostat is completely unable to be programmed, which is another huge waste of money.

My cameras do not capture data every time they should. Since the day it was installed, the lock on my front door has jammed every single time it closes, so I don't allow anyone to use the front door because if they do, it jams. I eventually just let the battery die on it because it was that useless. I'm sure when I change the battery, it also won't connect to the system.

To make the icing on this cake from hell even worse, when the alarm did go off because my oven was smoking from some stuff on the bottom, even though I had to type my code in no less than ten times, the alarm did not go off. I typed it in, and it would go off again while I was on the phone with the guy trying to get the stupid thing to turn off.

This is the worst thing I have ever spent money on. I tried to cancel it, and the lady told me she would give me all kinds of money off for my stuff that's been offline, but the discounts never appeared on my bill. I have always raved about ATT. I've used them for every single service I've ever had since I was 18, from TV to internet to iPhone, and it's been amazing. And then I got Digital Life. I'm leaving ATT on every single platform because of it. I have never been more frustrated with anything in my life. It's horrendous. Do not purchase it. Do not buy it. I cannot say it enough: this is horrible and has actually compromised my security because my door locks would jam and cost me thousands of dollars for nothing! And this doesn't even go into all of it. I can't even believe how duped I feel by this horrible program, so here I am.

Last July, our house was hit by a tornado, and it completely knocked out our alarm system. It took over three months to do the repairs. When I contacted AT&T Digital Life to come out and fix the alarm, I also told them that I wanted to upgrade my outside cameras. The salesman I spoke with talked me into canceling my account and opening a new account so I could upgrade my package. I did that and proceeded with my order, which took three hours. I paid him over the phone for half of my equipment and then scheduled my install.

The installer came out and spent eight hours, and I asked him about my cameras, which he told me that he did not have and were not on his install instructions. After he left, I got on the phone with Digital Life and spent another three hours and finally was told it was above his pay grade, and someone will call me in 48 hours, which no one called me. So, back on the phone with Digital Life for another three hours until I found someone that actually wanted to help me. She connected me with customer service, and I found out they could not find my money I paid him over the phone, which I have proof from my bank statement.

I thought I was fixed, but it turned out it was not, but they did correct my installation problems. They finally came back and installed what I paid for, and everything was working great. Then two months go by, and my outside cameras stopped working. I thought it was my WI-FI, so I called my WI-FI provider and boosted my WI-FI, then I called to have someone come out to fix them. They sent out a guy who tried to fix them but could not, so in a couple of days, they sent out another guy who said he could not fix them, and he would recommend that I just cancel my service.

I called Digital Life and told them what the technicians told me, and they had an area manager call me, and she told me she was sending an AT&T Digital Life Engineer and his Supervisor out to look at the problem. When they called to confirm the appointment, I found out it was the same guys that told me to cancel my service. I called Digital Life back and told them just to cancel my service that I have had it, but they would not cancel until another technician came out to try and fix the problem.

I told them they could not send the same technicians from the same company because they keep telling me to cancel my account. So when the technician comes out, he asked me why I didn't cancel my account, and I asked him if he worked with the other technicians that have been trying to fix, and he said yes, frustrated he went to try and fix it and told me that my account was canceled, and that they would be out in a week to pick up the equipment so I can get a refund.

When I didn't hear from them, I got back on the phone with Digital Life, and they told me my account was not canceled. By now, I am so tired of being lied to that I told her to cancel my service and told her how frustrated I was. When I asked her about the equipment, she told me I owned it, and that I went past my 14-day warranty. I asked her where she was at, and she told me the Caribbean. That told me she really didn't care; she was just being polite. I have not found anyone to help me get my money back so I can go with another alarm company.

Overall, my experience with AT&T Digital Life has been frustrating and disappointing. The customer service was not helpful, and the technicians were not knowledgeable enough to fix the problem. I would not recommend this company to anyone looking for a reliable alarm system.

Hey there, I just wanted to share my experience with AT&T Digital Life. I've been having some issues with my account and I'm not sure what to do. I've been on the phone for over an hour and a half and have been transferred between billing and customer service multiple times. It's been frustrating to say the least.

My issues started with a botched installation by an electrician who walked off the job. He was more concerned about getting paid than finishing the work. I was promised that the regional manager named JP would contact me, but after two weeks of waiting, I had to call in myself. I was forgotten about and it was disappointing.

I have scheduled the installation of the rest of my equipment, but I have some concerns that I need to address. When I ordered the equipment, I was told that the automated door locks had sensors, so I ordered two more to finish up my house. I also asked if I could replace the door sensors with extra glass break and smoke alarms, since they just count as a sensor. I was told yes, but when the tech arrived, it was not the case. I had to pay for the extra glass breaks and smoke detector, which was frustrating.

I was also told that the automated thermostat could be placed anywhere, but the tech told me it had to go where the old one was. This was one of the selling points for me, so I was disappointed.

The electrician that showed up walked out of the job because he could not wire the wall switch. After two hours of trying, he was more concerned with getting paid than making sure I was taken care of. He left my boxes a mess and did not clean up after himself.

I emailed the manufacturer and described my set up. They told me my set up was far from standard, which is not true. I have a standard set up with the line going into one gang box with a 3-way switch, two travelers going over to another gang box that has the lead going to the light. The Micro Switch G2's only work when the lead and line are in the same gang box for a 3-way switch.

I was told there would be two installers because of how much equipment I had, and was scheduled from 8-12. It took the one installer until 6 pm. The other installer did not show up because AT&T did not send him new plates for his truck and did not want to drive on dead tags. So I missed an entire day of work for this.

I had to wire my garage for a dual outlet for the garage door controller. I was told that the controller had to use its own plug, but was not told any of this until he went to install it. The installer not being a licensed electrician legally cannot touch the wiring, so I had to do it myself.

The installer that showed up was professional and did a great job. The one customer service person I spoke to yesterday was a big help setting up the install of my equipment. But I do not feel like a customer, just a number, which should never be the case in home security. I would have let all of this go if I was not forgotten about and then left to dry on the phone yesterday.

I reached out to AT&T Digital Life through social media and was promised that a manager would reach out to me, but I have not heard from anyone since. I missed another day of work waiting for a scheduled appointment where they were a no show. I still have the equipment waiting to be installed.

Overall, this has been a frustrating experience. I hope that AT&T Digital Life can address my concerns and make things right. I was promised a $100 gift card for signing up, but only received $50. I plan on being a long time customer, but I need to feel like I matter and not just swept under the rug. Thank you.

I've been using AT&T Digital Life for a few years now, and I recently had a problem with all of my devices going offline. I tried to troubleshoot the issue with a representative over the phone, but I couldn't find the device where she said it was located. She said she would send a technician, but warned me that there might be a fee involved. I told her that I wasn't willing to pay a fee for a real technical issue that couldn't be resolved over the phone.

The technician arrived and couldn't locate the equipment either. After searching for a while, we finally found it in the 2nd floor hallway, even though it was labeled by the installer as being in my living room. It took the technician over two hours to fix all the issues, and he let me know that I wouldn't have been able to fix the issue over the phone since almost all of my devices were offline. He also assured me that I shouldn't be charged for the visit.

However, I was still charged $100, and when I contacted customer service, they refused to help me with the issue. They also refused to contact the technician or the third-party company he works for, and implied that I wasn't being truthful. Luckily, I had the technician's cell phone number from when he called to confirm the appointment. I called him, and he agreed that it was all a mistake and is now working to try and get it corrected for me. It's worth noting that he doesn't work for Digital Life, but he's still willing to help me out.

Unfortunately, the supervisor at Digital Life wasn't helpful or polite. She did offer to cancel my service if I wanted, which I found to be a ridiculous response. I'm now shopping for a new provider because of this experience.

I just want to share my experience with AT&T Digital Life. I decided to get this service because I have been a loyal customer of AT&T for years. However, I regret my decision now. The call center is not helpful at all. They put you on hold for a long time and read scripts that don't really address your concerns. It's frustrating and makes you want to give up.

I feel bad for the employees because they are just doing their job, but it's unethical. They know it, but they have bills to pay, so they do what they are told. One time, I was on hold for three hours and then got hung up on. It was frustrating and made me feel like they didn't care about my concerns.

I was never told that this was a contract. They said that the tech was supposed to give me the terms and conditions. When I called to stop the service, they told me to find the terms and conditions online. How would I know if they had changed? No one could provide me with a date of when I allegedly signed this "contract" or the original terms and conditions. There are 37 sections, and the "contract" part is hidden in the middle. You don't even sign it. They consider a check mark a binding agreement.

When I asked for a supervisor, Brittney told me that her supervisor Arnella would tell me the same thing. She offered me a 20% discount to keep the service, but there was nothing special about it. It malfunctioned a lot, and I didn't see why I would want to keep it. I never even received one empathetic word.

Overall, I would not recommend AT&T Digital Life. The call center is not helpful, and the terms and conditions are not clear. It's not worth the frustration and hassle.

I gotta say, I'm not too impressed with AT&T Digital Life. They don't tell you everything you need to know before you get the equipment, which is a pain in the butt. The alarm box is huge and has to be in a specific spot, which is hard to find. And you need a booster just to get the sensors to work! We had to beg for one, and even then it took forever to get it set up.

And don't even get me started on the sensors. They didn't work right away, and it took over a week to get someone out to fix them. And even then, the guy couldn't do anything because he was on the phone with his own support team for hours. If they can't even help themselves, how are they supposed to help you?

And now they want to charge us $600 just to cancel the service because we're past the trial period. They don't care if the system works or if you're happy with it, they just want their money.

Honestly, I wouldn't recommend this system to anyone. Even when they fixed the sensors remotely, we still had false alarms that sent the police to our house multiple times. Not cool.

I gotta say, my experience with AT&T Digital Life has been pretty terrible. The service itself is just not up to par, and don't even get me started on the customer service. I tried to cancel my contract because of all the issues I was having with the equipment and service, but apparently there are only certain days you can cancel and I missed the window by two days. Even though I offered to pay the termination fee, they still won't let me out of the contract. And honestly, I don't even care about the fee at this point - I just want this crappy system out of my house.

The workmanship is shoddy at best - I've got holes in my walls and my thermostat doesn't even work right. They did credit me for the energy package that wasn't working, but that also means I can't use my smart plugs, which was the whole reason I got this package in the first place. And when I try to escalate the issue to a higher level, the managers are never available and never call me back. I've wasted so much time on the phone and even taken days off work to wait for service techs that never show up.

Honestly, I'm just so disappointed in AT&T Digital Life. I've been a loyal customer for years and have all their other services, but this one is just a mess. They need to work out the kinks before they start selling this to more people. And the fact that they count their days off as days you can't cancel is just ridiculous. I'm warning everyone I know to stay away from this service - it's just not worth the hassle.

I tried to work with AT&T Digital Life, but it was a complete disaster. I had to deal with their customer service and field staff, but they were unable to fix the issue. They kept asking me to give them a chance to resolve the problem, but it never happened. I was so frustrated that I decided to cancel the service, but I was charged early termination fees and a bill for the month, even though the service was not installed or working.

Let me tell you about my experience. I had a technician named Micheal come to my house on June 25, 2016. He was supposed to install the service, but the garage door was not working, the cameras were not online, and the contact sensor was not working. Even the front door lock was jammed. I contacted customer service and talked to Leticia after waiting for 1 hour and 45 minutes on hold. She promised to resolve the issue and put me in contact with Julian and Charles McCrae. They promised to fix all the issues.

On July 4, 2016, a technician named Joe McCorkel came to my house, but the garage door was still not working, the cameras were still not online, and the front door lock was still jammed. I contacted customer service again, and they offered me a credit and promised to fix the issues. Charles McCrae visited my property and promised that everything would be fixed on the next visit, and he would send a new tech with a lead supervisor. However, the same tech, Joe McCorkel, showed up, and his first comment was, "What seems to be the problem this time?"

On July 30, 2016, Joe McCorkel came to my house again, but the garage door was still not working, the cameras were still not online, and the front door lock was still jammed. I was so frustrated that I decided to cancel the service, but I was charged early termination fees and a bill for the month, even though the service was not installed or working.

I would advise you to avoid AT&T Digital Life altogether. It's not worth the money, hassle, and frustration.

My experience with AT&T Digital Life was not a pleasant one. I had my Smart Security and Automation Service installed on June 22, and the installer arrived at 8:30 a.m. and left around 7:00 p.m. It was a long day, but I was excited to have my new system up and running. However, there was a problem with my front camera, and it took the installer a while to get it going. Unfortunately, we continued to have problems with the camera going offline for several days.

The night vision was not sharp, and we were not happy with the picture quality. I called Support to see if there was anything they could do to fix the problem. I learned that we have 14 days to terminate service, and after that, if they have to come out, the call is potentially billable. On June 28, we made the decision to terminate service and cancel our service call as we were not confident the problem could be fixed within the 14-day window, and we weren't happy with the picture quality.

Canceling the service was a nightmare. I called the Retention Department and was on hold for 10 minutes before hanging up and going to the Digital Life site. The agent on the chat line informed me that the only way to cancel is to call the Retention Department, and there is no way to cancel online. I called the Retention Department again and waited for 1 hour and 32 minutes. No, I am not exaggerating. I called the AT&T store where we signed up for the service and was informed once again that the only way to cancel is the Retention Department number. I had the bright idea of calling ***727 and hitting the number for Support. A pleasant and knowledgeable agent was able to get someone from the Retention Department on the line to assist me in a reasonable amount of time. I was able to terminate service and schedule the uninstall service. By the way, I was informed the uninstall can take up to 4 hours.

Overall, I would not recommend AT&T Digital Life to anyone. This service is not ready to be launched on the unsuspecting public. The installation process was long, and the picture quality was not up to par. Canceling the service was a nightmare, and it took me hours to get through to someone who could help me. If you're thinking about getting AT&T Digital Life, I would suggest looking elsewhere.

I had a really bad experience with A T & T Digital Life Security System. From the beginning, they had the wrong address for me for 3 months. I called them every month to let them know, and they credited me each time. They said they fixed the address in my account, but I'm not sure if they really did. While I was out of town during those 3 months, something set off the alarm. The authorities were sent to an address in a different town, which was 30 minutes away from my house. Luckily, it wasn't an intruder. But if it was, I'm sure Digital Life wouldn't have credited me for all of my stolen possessions.

I was in the process of moving and contacted Digital Life to let them know. They suggested I put my account on hold until I moved and then call them. I did that, but I missed their call. They blamed me for that. I called them several times after that, but no one ever called me back to set up an install date. The only time they called me was to tell me my account was past due. I explained my situation, but they never called me back. Now it's been 3 months, and they suspended my account. They cancelled it and want me to start the whole process over again or pay the early termination fee. They agreed to credit my account for 2 months of service that I was billed, but I still have to go through this mess with them again to avoid the fee.

I spent an hour and a half today talking to 4 different people, and I'm still not satisfied. I'm really frustrated with A T & T Digital Life. I don't recommend them to anyone. Please don't use them.

So, I decided to give AT&T Digital Life a try since we already have their internet service. When I received the equipment in the mail, I noticed that I was missing two cameras and the key pad lock for the front door. I called the agent and was told that the technician would bring them with him to the appointment. When the technician arrived, he was a nice guy but had no idea what I was talking about and didn't have any of my missing equipment. He proceeded to install the system with what I had.

Unfortunately, the system was terrible. The alarm kept going off every time a door was opened and no one knew how to make it stop. It just reset itself every time it was turned off. I decided to cancel the service within my 14-day trial period and they tried to offer me all sorts of deals to get me to stay. I declined and they came to pick up the equipment. They told me that I wouldn't be charged for anything, but then I received a bill in the mail for $696 and some change for an early termination fee.

I called and spoke with billing and was told that she saw that it was within the 14-day trial period and that she cleared the bill out and the balance was zero. However, I continued to receive bills for this early termination fee even though it was back in December. Finally, I got someone on the phone named Abigail who didn't listen to anything I was telling her. She kept telling me that I had a past due amount of $696. I had to get her to stop talking and listen to me. She put me on hold and then came back and said that I did cancel within the 14-day period, but because it was in the middle of a billing cycle, I had to pay $40.00. I told her that this was the first time I had heard of this $40.00 charge and that I wanted to speak to a manager. She said that no manager was available to speak with because they were all in a meeting. I found that hard to believe. In the end, I just hung up.

I will be calling corporate tonight because this is crazy. My advice to anyone considering AT&T Digital Life is to trust your gut.

I'm a retired AT&T employee and I gotta say, I'm pretty disappointed with the service provided by AT&T Digital Life. I've been a loyal customer for years, but this experience has really left a bad taste in my mouth. I signed up for their Digital Security service, but boy was that a mistake. The technician they sent out to install it was a disaster. She cut my DSL line, my landline, and almost destroyed my air conditioning unit. And to top it off, she didn't even know how to install the video camera properly. They sent another rep out who was a little better, but still didn't fix all the issues. And then, they sent the same girl back even though I specifically told them not to assign her to my account again.

I had to contact AT&T DSL to send out a tech to fix the damage caused by the Digital Life technician. They came out three times, but my Internet service was still intermittent. It finally reached a boiling point a couple of weeks ago when my Internet service stopped completely. I spent about 20 hours on the phone with AT&T Connect Tech trying to resolve the issue. They finally sent a technician to my home who said that the problems ALL stemmed from AT&T Digital Life not being properly installed. He fixed the issue, but it was a huge hassle.

Then, I had to call AT&T Digital Life to resolve my bill, which was supposed to be set up on automatic pay, but they didn't even get that right. I wanted to discontinue my service, but they wanted to charge me a $300 fee for early disconnection even though it was their poor service that caused me to want to cancel. I reluctantly agreed to try the service one more time. But the moment they turned it back on, my Fast Access DSL went out. I'm beyond angry at this point. I've spent another 12 hours trying to get a damage claim filed to try to totally disconnect this AWFUL service.

This company used to be great, with departments working together to help resolve customer problems. But now, each department is like a smoke stack that doesn't communicate with each other to best serve the customer. It's like they've gotten too big for their own good. I wouldn't recommend AT&T Digital Life if you're looking for a personal customer service experience. It just won't happen.

I never usually take the time to write a review about a company, but my experience with AT&T Digital Life has been absolutely terrible and I feel like I need to share my story. When I first ordered the service, I made it clear that I would be moving in six months. The representative assured me that there would be no additional fees to move the service and that I would continue in the two-year contract.

However, the day before my move, I had an appointment with Digital Life to uninstall the system. I waited for three hours during the appointment window and no one showed up. I called and waited for 45 minutes to speak to a representative, who told me that the driver was on his way and would call me. But no one showed up and no one called.

The next day, I called again. The customer service representative told me that they needed their equipment before I left. He told me to unscrew the keypads and cameras and bring them with me! I explained that I hardly knew how to use a screwdriver. They couldn't get an installer out to my house before I closed because the next day was a holiday.

I spent over two hours on the phone with AT&T. They cancelled the service I had at my old address (with 18 months left on the contract) and created a new account without my permission. They told me I had a new account number and asked if I wanted to write it down. At this point, I just wanted to cancel after all the hassle. Under my first contract, the cancellation fee was around $500, but under the "new" contract, it was over $700.

I felt like I should only have to pay the cancellation fee for the account I agreed to set up. Instead of cancelling the new account, I received emails after we hung up indicating that they had sent new equipment to my new home.

Right now, I've been on hold with AT&T for the last hour just trying to get a customer service representative on the phone. It's been a complete nightmare.

My advice to anyone considering AT&T Digital Life is to stay away at this time. They're new to the security system service and clearly don't have their act together. I've wasted over seven hours with them over the last week and my only consolation is that I'll be able to terminate the contract early because they missed the appointment to remove the equipment. Not only that, but they're charging me the higher cancellation fee for the "new" account, which is ridiculous.