AT&T Digital Life

I signed up for Internet and digital phone service with AT&T. The service specialist came on March 13, 2025, and I expected to have the same phone number I told them to port over. I found out two days later quite by accident when I listed my original number as a call back from my bank. I never got a call back because AT&T gave me a new number without notifying me. It is now March 30, 2025, and I still have a random number they gave me. I just signed up with them, and I'm already checking out other companies. They are so big that they don't need to care about customer service. This is the worst company I have ever dealt with. This is the second time I've used them. Never again will I make that mistake.

I've been using AT&T Digital Life for a few years now, and I recently had a problem with all of my devices going offline. I tried to troubleshoot the issue with a representative over the phone, but I couldn't find the device where she said it was located. She said she would send a technician, but warned me that there might be a fee involved. I told her that I wasn't willing to pay a fee for a real technical issue that couldn't be resolved over the phone.

The technician arrived and couldn't locate the equipment either. After searching for a while, we finally found it in the 2nd floor hallway, even though it was labeled by the installer as being in my living room. It took the technician over two hours to fix all the issues, and he let me know that I wouldn't have been able to fix the issue over the phone since almost all of my devices were offline. He also assured me that I shouldn't be charged for the visit.

However, I was still charged $100, and when I contacted customer service, they refused to help me with the issue. They also refused to contact the technician or the third-party company he works for, and implied that I wasn't being truthful. Luckily, I had the technician's cell phone number from when he called to confirm the appointment. I called him, and he agreed that it was all a mistake and is now working to try and get it corrected for me. It's worth noting that he doesn't work for Digital Life, but he's still willing to help me out.

Unfortunately, the supervisor at Digital Life wasn't helpful or polite. She did offer to cancel my service if I wanted, which I found to be a ridiculous response. I'm now shopping for a new provider because of this experience.

I just want to share my experience with AT&T Digital Life. I decided to get this service because I have been a loyal customer of AT&T for years. However, I regret my decision now. The call center is not helpful at all. They put you on hold for a long time and read scripts that don't really address your concerns. It's frustrating and makes you want to give up.

I feel bad for the employees because they are just doing their job, but it's unethical. They know it, but they have bills to pay, so they do what they are told. One time, I was on hold for three hours and then got hung up on. It was frustrating and made me feel like they didn't care about my concerns.

I was never told that this was a contract. They said that the tech was supposed to give me the terms and conditions. When I called to stop the service, they told me to find the terms and conditions online. How would I know if they had changed? No one could provide me with a date of when I allegedly signed this "contract" or the original terms and conditions. There are 37 sections, and the "contract" part is hidden in the middle. You don't even sign it. They consider a check mark a binding agreement.

When I asked for a supervisor, Brittney told me that her supervisor Arnella would tell me the same thing. She offered me a 20% discount to keep the service, but there was nothing special about it. It malfunctioned a lot, and I didn't see why I would want to keep it. I never even received one empathetic word.

Overall, I would not recommend AT&T Digital Life. The call center is not helpful, and the terms and conditions are not clear. It's not worth the frustration and hassle.

I gotta say, I'm not too impressed with AT&T Digital Life. They don't tell you everything you need to know before you get the equipment, which is a pain in the butt. The alarm box is huge and has to be in a specific spot, which is hard to find. And you need a booster just to get the sensors to work! We had to beg for one, and even then it took forever to get it set up.

And don't even get me started on the sensors. They didn't work right away, and it took over a week to get someone out to fix them. And even then, the guy couldn't do anything because he was on the phone with his own support team for hours. If they can't even help themselves, how are they supposed to help you?

And now they want to charge us $600 just to cancel the service because we're past the trial period. They don't care if the system works or if you're happy with it, they just want their money.

Honestly, I wouldn't recommend this system to anyone. Even when they fixed the sensors remotely, we still had false alarms that sent the police to our house multiple times. Not cool.

I gotta say, my experience with AT&T Digital Life has been pretty terrible. The service itself is just not up to par, and don't even get me started on the customer service. I tried to cancel my contract because of all the issues I was having with the equipment and service, but apparently there are only certain days you can cancel and I missed the window by two days. Even though I offered to pay the termination fee, they still won't let me out of the contract. And honestly, I don't even care about the fee at this point - I just want this crappy system out of my house.

The workmanship is shoddy at best - I've got holes in my walls and my thermostat doesn't even work right. They did credit me for the energy package that wasn't working, but that also means I can't use my smart plugs, which was the whole reason I got this package in the first place. And when I try to escalate the issue to a higher level, the managers are never available and never call me back. I've wasted so much time on the phone and even taken days off work to wait for service techs that never show up.

Honestly, I'm just so disappointed in AT&T Digital Life. I've been a loyal customer for years and have all their other services, but this one is just a mess. They need to work out the kinks before they start selling this to more people. And the fact that they count their days off as days you can't cancel is just ridiculous. I'm warning everyone I know to stay away from this service - it's just not worth the hassle.

I tried to work with AT&T Digital Life, but it was a complete disaster. I had to deal with their customer service and field staff, but they were unable to fix the issue. They kept asking me to give them a chance to resolve the problem, but it never happened. I was so frustrated that I decided to cancel the service, but I was charged early termination fees and a bill for the month, even though the service was not installed or working.

Let me tell you about my experience. I had a technician named Micheal come to my house on June 25, 2016. He was supposed to install the service, but the garage door was not working, the cameras were not online, and the contact sensor was not working. Even the front door lock was jammed. I contacted customer service and talked to Leticia after waiting for 1 hour and 45 minutes on hold. She promised to resolve the issue and put me in contact with Julian and Charles McCrae. They promised to fix all the issues.

On July 4, 2016, a technician named Joe McCorkel came to my house, but the garage door was still not working, the cameras were still not online, and the front door lock was still jammed. I contacted customer service again, and they offered me a credit and promised to fix the issues. Charles McCrae visited my property and promised that everything would be fixed on the next visit, and he would send a new tech with a lead supervisor. However, the same tech, Joe McCorkel, showed up, and his first comment was, "What seems to be the problem this time?"

On July 30, 2016, Joe McCorkel came to my house again, but the garage door was still not working, the cameras were still not online, and the front door lock was still jammed. I was so frustrated that I decided to cancel the service, but I was charged early termination fees and a bill for the month, even though the service was not installed or working.

I would advise you to avoid AT&T Digital Life altogether. It's not worth the money, hassle, and frustration.

My experience with AT&T Digital Life was not a pleasant one. I had my Smart Security and Automation Service installed on June 22, and the installer arrived at 8:30 a.m. and left around 7:00 p.m. It was a long day, but I was excited to have my new system up and running. However, there was a problem with my front camera, and it took the installer a while to get it going. Unfortunately, we continued to have problems with the camera going offline for several days.

The night vision was not sharp, and we were not happy with the picture quality. I called Support to see if there was anything they could do to fix the problem. I learned that we have 14 days to terminate service, and after that, if they have to come out, the call is potentially billable. On June 28, we made the decision to terminate service and cancel our service call as we were not confident the problem could be fixed within the 14-day window, and we weren't happy with the picture quality.

Canceling the service was a nightmare. I called the Retention Department and was on hold for 10 minutes before hanging up and going to the Digital Life site. The agent on the chat line informed me that the only way to cancel is to call the Retention Department, and there is no way to cancel online. I called the Retention Department again and waited for 1 hour and 32 minutes. No, I am not exaggerating. I called the AT&T store where we signed up for the service and was informed once again that the only way to cancel is the Retention Department number. I had the bright idea of calling ***727 and hitting the number for Support. A pleasant and knowledgeable agent was able to get someone from the Retention Department on the line to assist me in a reasonable amount of time. I was able to terminate service and schedule the uninstall service. By the way, I was informed the uninstall can take up to 4 hours.

Overall, I would not recommend AT&T Digital Life to anyone. This service is not ready to be launched on the unsuspecting public. The installation process was long, and the picture quality was not up to par. Canceling the service was a nightmare, and it took me hours to get through to someone who could help me. If you're thinking about getting AT&T Digital Life, I would suggest looking elsewhere.

I had a really bad experience with A T & T Digital Life Security System. From the beginning, they had the wrong address for me for 3 months. I called them every month to let them know, and they credited me each time. They said they fixed the address in my account, but I'm not sure if they really did. While I was out of town during those 3 months, something set off the alarm. The authorities were sent to an address in a different town, which was 30 minutes away from my house. Luckily, it wasn't an intruder. But if it was, I'm sure Digital Life wouldn't have credited me for all of my stolen possessions.

I was in the process of moving and contacted Digital Life to let them know. They suggested I put my account on hold until I moved and then call them. I did that, but I missed their call. They blamed me for that. I called them several times after that, but no one ever called me back to set up an install date. The only time they called me was to tell me my account was past due. I explained my situation, but they never called me back. Now it's been 3 months, and they suspended my account. They cancelled it and want me to start the whole process over again or pay the early termination fee. They agreed to credit my account for 2 months of service that I was billed, but I still have to go through this mess with them again to avoid the fee.

I spent an hour and a half today talking to 4 different people, and I'm still not satisfied. I'm really frustrated with A T & T Digital Life. I don't recommend them to anyone. Please don't use them.

So, I decided to give AT&T Digital Life a try since we already have their internet service. When I received the equipment in the mail, I noticed that I was missing two cameras and the key pad lock for the front door. I called the agent and was told that the technician would bring them with him to the appointment. When the technician arrived, he was a nice guy but had no idea what I was talking about and didn't have any of my missing equipment. He proceeded to install the system with what I had.

Unfortunately, the system was terrible. The alarm kept going off every time a door was opened and no one knew how to make it stop. It just reset itself every time it was turned off. I decided to cancel the service within my 14-day trial period and they tried to offer me all sorts of deals to get me to stay. I declined and they came to pick up the equipment. They told me that I wouldn't be charged for anything, but then I received a bill in the mail for $696 and some change for an early termination fee.

I called and spoke with billing and was told that she saw that it was within the 14-day trial period and that she cleared the bill out and the balance was zero. However, I continued to receive bills for this early termination fee even though it was back in December. Finally, I got someone on the phone named Abigail who didn't listen to anything I was telling her. She kept telling me that I had a past due amount of $696. I had to get her to stop talking and listen to me. She put me on hold and then came back and said that I did cancel within the 14-day period, but because it was in the middle of a billing cycle, I had to pay $40.00. I told her that this was the first time I had heard of this $40.00 charge and that I wanted to speak to a manager. She said that no manager was available to speak with because they were all in a meeting. I found that hard to believe. In the end, I just hung up.

I will be calling corporate tonight because this is crazy. My advice to anyone considering AT&T Digital Life is to trust your gut.

I'm a retired AT&T employee and I gotta say, I'm pretty disappointed with the service provided by AT&T Digital Life. I've been a loyal customer for years, but this experience has really left a bad taste in my mouth. I signed up for their Digital Security service, but boy was that a mistake. The technician they sent out to install it was a disaster. She cut my DSL line, my landline, and almost destroyed my air conditioning unit. And to top it off, she didn't even know how to install the video camera properly. They sent another rep out who was a little better, but still didn't fix all the issues. And then, they sent the same girl back even though I specifically told them not to assign her to my account again.

I had to contact AT&T DSL to send out a tech to fix the damage caused by the Digital Life technician. They came out three times, but my Internet service was still intermittent. It finally reached a boiling point a couple of weeks ago when my Internet service stopped completely. I spent about 20 hours on the phone with AT&T Connect Tech trying to resolve the issue. They finally sent a technician to my home who said that the problems ALL stemmed from AT&T Digital Life not being properly installed. He fixed the issue, but it was a huge hassle.

Then, I had to call AT&T Digital Life to resolve my bill, which was supposed to be set up on automatic pay, but they didn't even get that right. I wanted to discontinue my service, but they wanted to charge me a $300 fee for early disconnection even though it was their poor service that caused me to want to cancel. I reluctantly agreed to try the service one more time. But the moment they turned it back on, my Fast Access DSL went out. I'm beyond angry at this point. I've spent another 12 hours trying to get a damage claim filed to try to totally disconnect this AWFUL service.

This company used to be great, with departments working together to help resolve customer problems. But now, each department is like a smoke stack that doesn't communicate with each other to best serve the customer. It's like they've gotten too big for their own good. I wouldn't recommend AT&T Digital Life if you're looking for a personal customer service experience. It just won't happen.

I never usually take the time to write a review about a company, but my experience with AT&T Digital Life has been absolutely terrible and I feel like I need to share my story. When I first ordered the service, I made it clear that I would be moving in six months. The representative assured me that there would be no additional fees to move the service and that I would continue in the two-year contract.

However, the day before my move, I had an appointment with Digital Life to uninstall the system. I waited for three hours during the appointment window and no one showed up. I called and waited for 45 minutes to speak to a representative, who told me that the driver was on his way and would call me. But no one showed up and no one called.

The next day, I called again. The customer service representative told me that they needed their equipment before I left. He told me to unscrew the keypads and cameras and bring them with me! I explained that I hardly knew how to use a screwdriver. They couldn't get an installer out to my house before I closed because the next day was a holiday.

I spent over two hours on the phone with AT&T. They cancelled the service I had at my old address (with 18 months left on the contract) and created a new account without my permission. They told me I had a new account number and asked if I wanted to write it down. At this point, I just wanted to cancel after all the hassle. Under my first contract, the cancellation fee was around $500, but under the "new" contract, it was over $700.

I felt like I should only have to pay the cancellation fee for the account I agreed to set up. Instead of cancelling the new account, I received emails after we hung up indicating that they had sent new equipment to my new home.

Right now, I've been on hold with AT&T for the last hour just trying to get a customer service representative on the phone. It's been a complete nightmare.

My advice to anyone considering AT&T Digital Life is to stay away at this time. They're new to the security system service and clearly don't have their act together. I've wasted over seven hours with them over the last week and my only consolation is that I'll be able to terminate the contract early because they missed the appointment to remove the equipment. Not only that, but they're charging me the higher cancellation fee for the "new" account, which is ridiculous.