Verizon review: landline repair

September 20 while Sam Houston Electric was installing electic lines to a neighboring property In Creekeside Acres Willis Texas they cut our landline phone line and said that they would report it. We also called Verizon and reported it. They said it would be repaired on September 21 st, well that date has come and gone. After spending hours on the phone with them and being given the run around that it was never reported to we will check on the status. Being on hold for upwards of 15 plus minutes each time within 2 hour time period we are lost as to what to do. My husband had a massive stole on Sept 20th and if we did not also have a cell phone he could have died.