Verizon review: fios ( 1 comment)

When disconnecting service with Verizon, the number was ported to Bright House in July, the equipment for tv was also returned in July. The assumption was if the equipment was returned to the Verizon store and the number was ported out the account would be discontinued. When I saw another charge to the bank account in August, I called to check what was going on and was told the account is not disconnected. Verizon, when the equipment was returned, should have advised that further action would be necessary to completely disconnect the account. Also, the equipment was returned in July and Verizon is stating the equipment was not returned to them until 8/28 which according to Karen, supervisor in Missouri office, which was the date the items were returned to the shelf. The Verizon services cannot be used without the equipment so if all equipment for account is returned the service can not be used.