The complaint has been investigated and
resolved to the customer's satisfactionResolved Valvoline Instant Oil Change — fraud and scam
resolved to the customer's satisfaction
I went into a local Valvoline oil change station for an oil change. I had my own oil (synthetic) and car manufacturer's oil filter. I had my oil changed before at that station and others. I have only been charged $15.00 to cover labor. Upon completion, I was presented with a bill for $33.99. I was aghast. I had the bill rechecked on 2 different computers. As I watched, the entries for 'customer oil and filter' or regular were the same. The manager called someone, who stated that the computer is correct, even though it was clearly wrong. The bill lists $12 for labor and 16.99 for parts. I questioned them about the parts and Valvoline stated for use of equipment and shop supplies. I asked what equipment and shop supplies. I was contacted by a Valvoline representative who quoted me a different initial price ($36.00), less $6 for my oil and filter. The bill lists $33.99 less $5.00 for my parts. They are scamming people who don't know what is going on.