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Valvoline Instant Oil Change [VIOC]

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Customer Service

1800 327 8242 (Customer Service)
1800 832 6825 (Valvoline Products)
100 Valvoline Way
Lexington, Kentucky
United States - 40509
Mon8:30 AM - 10:00 PM
Tue8:30 AM - 10:00 PM
Wed8:30 AM - 10:00 PM
Thu8:30 AM - 10:00 PM
Fri8:30 AM - 10:00 PM
Sat8:30 AM - 9:00 PM

Mailing Address
PO Box 55270, Lexington, KY 40555

Complaints & Reviews

unprofessional work done

I had this company do several services on both of my vehicles. Both vehicles have had several oil change...

engine blew ip


terminated without case

I was terminated as service center manager of the valvoline instant oil change in Henderson, KY. I worked for the company for almost 2 years and was manager for the last seven months. Valvoline terminated me for what they say was a procedure violation. But my Area manager promoted me to manager, gave me the keys to the store, and expected me to know everything without the proper training. i did the best i could then my store gets a visit fromm upper mgmt. who informed me they no longer needed me because i wasnt doing things right.

In my experience from working with valvoline they will try to sell you things you dont need, they will sell you services and not even do them.

every night when i would call in my daily sales numbers i would be threatened if they were not up to par. in my opinion you dont just start firing store managers if their supervisors are not performing the work duties they are obligated to such as training nd so on.

  • Gr
    Greatcall Apr 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Hard to believe that they fired you for what amounts to nothing. Are you sure something else didn't go wrong? Perhaps you can elaborate on what the violation you received was.

    1 Votes
  • Fe
    fed_42420 Jun 11, 2010

    They always tried to sell me something I felt like I didn't need, so I stopped going there. I go to walmart now, they do a good job.

    -1 Votes
  • No
    NoMoValvoLean Jul 15, 2013

    I have every reason to believe you were terminated without cause. Just recently all employeess of Valvoline had to sign a caluse that they are "subjec to termination without any cause." A family relative of mine was employed for them for a year; they cotinually switched him from one shop to another as that was where the "good" workers were needed. He asked for a stinking $1 raise and was denied. Showed up to work even tho he was extremely sick - sweating, pain in chest, unable to breathe - and asked to go home so that he could be seen - and the answer was "NO - we're too busy, you have to stay." The day prior a car owner "
    gunned" his motor when simply asked to turn on the lights (DUH!!) 'causing oil to spill all over the worker's face as well as into his mouth - which may well be the cause of his feeling sick with chest painks and coughing up "junk" all morning. This is how Valvoline treats their workers and needs to be looked into by the Laborforce. I know more peoppoe who have walked off their jobs @ Valvo"lean" than I can count on my fingers - speaks volumes!

    0 Votes
  • Gr
    Greatcall Jul 15, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Your relative should contact the employee reporting hotline 800-ashland. Many of the grievances you listed above on behalf of your relative are not in line with Valvoline Instant Oil Change's Environmental, Hazards and Safety Protocol. Additionally light checks per our Super Pro 10 guidelines are performed prior to the oil changes starting I am not sure how your relative would have ingested oil unless the oil cap was removed prior to the vehicle being shut off. I am sorry for my skepticism regarding the incident you reported on this message board but knowing our System called Super Pro and the training all employees receive, I am not convinced the above scenario was plausible. Something is being left out of the explanation your relative provided to you as it relates to their termination. Again encourage your relative to call 800 ashland if they felt they were wrongly terminated? Good luck.

    0 Votes

successful resolution of complaint

Posted a complaint earlier in the week about services at Valvoline. It ends up that they rectified their mistake and reimbursed me for the damage. It took them a while to communicate this to me but it turns out they are not as unprofessional as I thought they were in terms of taking responsibility.

service & auto damage

Went to Valvoline for a basic oil change and tire rotation. The service technician called me over to tell me...

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over charge - deceptive

I got the coupon from an online Valvoline ad for $21.99 so I thought since Valvoline endorsed it the place...

substantial overcharge ripoff

When I arrived at the Valvoline Instant Oil Change I told the young man that I had never been there before...

terrible experience

I took my car in for a routine oil change and radiator flush to the Valvoline in Grove City, OH. Not four days after having this done, my car started overheating. When I looked, all the anti freeze and water had drained out of my car. It was late at night when this happened so I did a temp fix and drove to the nearest motel after getting off work. Called Valvoline the next morning and they sent a guy to come look at it. He took off a hose and saw what the problem was and rigged it so it could be driven for the day. The next day Valvoline called me and told me to bring my car in. I got a few miles away and my car died on the side of the road. The manager from the Grove City and Georgiasville store came and met me at my car. They did various things to try and fix it and finally figured out that the head gasket was blown. Now it is my fault that the head gasket is blown because supposedly I didn't put the radiator cap back on the night before when I checked the fluid before driving home from work. The only problem with that is I have 4 witnesses from my work who saw me put it back on and made sure it was secure.

I have filed a complaint with the BBB and am in touch with a lawyer.

Another complaint that I read on here said Valvoline doesn't stand behind their work and the 100% customer satisfaction is a bunch of crap. Well I agree wholeheartedly and like the other complainant said, I will NEVER take my car to another Valvoline. I will even go one step further and make sure none of my friends or family go there either.

  • Te
    TERRYSESS Jan 24, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I went to the Rowlett TEXAS STORE AT 633 DALROCK ROAD location at 04:55 pm 01/24/2009. There were 5 guys standing around chatting and having fun. I try to give business to my local business places. The guy asked what I needed and I stated a 30 weight oil change; He RUDELY said THAT IS OK BUT WE CLOSE IN TWO MINUTES; I STATED THAT I CAN COME BACK a different time and the guy quickly responed; THATS UP TO YOU. I drove off and I tell you that I will never set foot in a Vavoline station or buy any other vavoline produce ever again. This place often has no business and to talk to a customer like they are trash ==believe me; we the customer rule. I will take my business back to the penzoil station in Dallas and again will never buy a Vavoline product again

    0 Votes
  • Kj
    Kj 57 Nov 15, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Power-steering fluid change not done to customer satisfaction.
    It has been over a week and I have not heard from them.

    0 Votes

fraud and scam

I went into a local Valvoline oil change station for an oil change. I had my own oil (synthetic) and car...


These dirty ### should be put out of business - their upsell tactics are beyond dishonest - why can't...

Bad service

My fianc©, Michael, went to Valvoline to get his oil changed at 449 Connecticut Ave. Norwalk, CT 06854 on...

oil change fraud

Took my 1995 Chevy Tahoe in for an oil change. Marked old oil filter before taking it in and checked oil and...

damage to car during oil change!

I took my Saturn in for a routine oil change. After trying to sell me a long list of expensive and entirely...

major damage to the engine

I went to Valvoline Instant Oil Change on Warwick Avenue, in Warwick, Rhode Island on 6/13/07 for an oil change. Unfortunately, the employee that performed the oil change did not tighten the oil filter properly. As a result the oil slowly drained from the vehicle resulting in major damage to the engine. Ultimately, I had to have the engine replaced at a cost of $2000.00... The manager at the Valvoline Instant Oil Change denied any wrong doing, even though the mechanic that I brought the vehicle to (because of the engine noise) had to turn the oil filter two full turns to fully tighten the oil filter, and said that there was virtually NO oil in the motor. This was 5 days after the oil change.

  • Ed
    edidd May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    What, no Check Oil light in your car?

    0 Votes

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