United States Postal Service [USPS]’s earns a 2.2-star rating from 4 reviews and 475 complaints, showing that the majority of mail and package recipients are somewhat dissatisfied with delivery services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
u. s. postal service has become arrogant and irresponsible
I received a return to sender letter that I sent out on Apr 5, 08. The explanation was that the street address didn't exist. I searched the address on Google and the street does exist. I called the post office at Camino Al Norte in North Las Vegas. They couldn't figure out what was going on. The customer service rep at the post office became irritated at my persistent questions about how the problem was going to be solved. She said she will talk to the carrier, and that I would have to call back to find out. I explained that I should get a call back from them. What happened to customer service? I feel that the U.S. Postal Service has become arrogant, and irresponsible like the IRS.
The complaint has been investigated and resolved to the customer’s satisfaction.
unprofessional clerks at englewood, nj post office
On February 7 2008, I went to the post office at 77 Engle Street in Englewood, NJ to file forms for a US passport. With me, I brought all required documentation: proof of US Citizenship, proof of identity, and 2 pictures Before office clerk started to process the documents, she asked me for marriage certificate which I did not have with me as it is not a...
Read full review of United States Postal Service [USPS]
broke my vases
While I was visiting my mother in Latham, NY in July of 07, my mother and I shipped 3 antique vases from Latham, NY to myself in Las Vegas. I purchased $500 insurance for my package. When I returned to Las Vegas very late evening and opened my package, I discovered the items were broken. I brought them over to the post office the following day to file a claim. The local employees as well as the agents I spoke with on their 1-800 customer service number explained to me that I could have my items repaired and file a claim for a repair instead of a reimbursement. I got an estimate from a local restoration/repair shop and also an appraisal on my items and turned it in with my claim form. The Postal employees accepted my claim, filled out a PS form 1000 stating that the package was insured (section B. 1a), All contents were damaged (section B.5) and in section B.6 they clearly marked that my items were presented along with the wrapping, container/package. This PS form was signed and dated by a postal employee and a copy was returned to me personally. Upon returning home, I received a phone call from the Cross Roads Station asking that I bring the items back, stating that they wanted to keep my items even though I was previously told they would not need keep them when a repair is requested. I asked to speak with a manager and talked to Jack Clark. I explained to Mr. Clark that these were delicate antiques and I did not want further damage to occur since it would raise the cost of the repair. I also explained to him that his employees informed me at the time I filed my claim that I would not need to surrender the items. Mr. Clark told me he would go ahead and process my claim despite the confusion on their policy. After several weeks I received a letter denying my claim and stating "they had no evidence that the parcel was damaged in their custody and they were not liable". I filed an appeal attaching a copy of the PS form 1000 which is validated proof signed by their own employee stating that they inspected the entire package, contents and wrapping and that they witnessed the damage to my article. Again, after several more weeks my claim was denied for the same reasons. My final attempt was my appeal to the Consumer Advocate in Washington DC. I sent all documents: PS form 1000, a copy of my insurance receipt and 2 letters from witnesses. One witness (my mother) saw me personally package the items and mail it. The other witness was my husband whom witnessed the damaged items upon opening the package. I received a letter dated Jan 18th from Cheryl Woody, Consumer Research Analyst at [protected] stating that they denied my claim once again stating that "the antique vases and packaging were not presented for inspection". The PS Form 1000 clearly states that the items and packaging WERE in fact brought in for inspection. It is a validated document signed by postal officials stating they inspected my items and that the items WERE in fact damaged. I do not understand how they can deny my claim when this evidence has been presented. I paid for a service, I presented evidence for this claim and I have documented proof of it. I feel that the post office should honor this claim and repay me for the repairs for the damage done to my vases while in their care.
Sincerely,
Barbara Hoyt
The complaint has been investigated and resolved to the customer’s satisfaction.
scam and cheating!
USPS Click 'n Ship: Nice option for people who live far from family and have to ship gifts. Also required for Fist Class parcels above 13 oz which use stamps as postage. (Homeland Security issue).
Down Side: I've paid for and printed labels and placed them in the mail system only to get an e-mail later stating postage canceled, for no apparent reason! You have to go back into the system and pay for it again. The latest rip was 2 weeks ago. I used Click 'n Ship for $4.60 worth of postage. The USPS charged me 4 times for the order. Upon complaint, they denied it. Upon 2nd complaint, I was told I would have to fax them my credit card statement to insure the transactions were paid.
This is robbery by the USPS then having to beg for your money back!
Please view this video and post a comment or send a complaint to USPS.
My local office is Pico Heights, Los Angeles CA.
I have tons of video just like this.. as of now the mailman continues to spray and deliver our mail.
http://www.youtube.com/user/USPSattacks
Please warn others of this. He might not be the only one doing it.
Usually when your dog is being sprayed you will find oily residue that remains on the ground or material that it lands on. If it lands on plant it becomes a oily honey like residue.
Why bother with Post Office vending machines?
I went to the Post Office in Crystal City to mail a single letter; at that Post Office, they have two vending machines and, of course, a desk where you can get the full range of services. Seeing that the line at the desk was rather long, and figuring I really only needed to buy a single stamp, I went to the vending machines. A single first class stamp costs $0.41, and because I didn't have exact change, I inserted a dollar bill into one of the machines. I selected my stamp (Option C1) which the machine promptly ejected; however, an error reading popped up on its digital readout saying something to the effect of "no change given, error has been recorded". Mind you, this is only $0.59, but its MY 59 cents, right?
I stepped over to the counter to report the machine. A post office employee, who--at the time--was already helping a customer had another employee hand me a form to fill out. I filled out all that I could on the form, but one line indicated that I had to enter the 6 digit identification number of the machine which ate my money and that the number would be found on the front of the machine. I went back to the machine and looked all over it and found no number. I returned to the desk to inquire about the number and was hollered at by the employee who had given me the form that I had to get at the end of the line. I said that the money wasn't worth it to me and tossed them back the form.
Observations: 1. the vending machines are provided as a convenience to both the public and to the P.O. employees; i.e. they are intended to remove some of the pressures of desk traffic by providing an alternative to standing in line to buy simple items like stamps.
2. the vending machine I used had no sign on it or any other kind of indication that it was not operating properly.
3. the P.O. employees, even after I had brought the issue of "no change dispensed" to their attention did NOTHING with regard to pulling the vending machine out of service or to putting up a sign indicating the machine did not give change.
4. the P.O. employee chastised me rather rudely for trying to jump the line.
It is an insignificant amount of money. What is not insignificant is the rude manner in which the P.O. employee handled this issue. It is the P.O.'s machine which cheated me, not me trying to work a system. The employee did not bother to ascertain why I had returned to the desk before yelling at me, nor did she do anything to prevent similar problems from popping up again (probably quite soon--that post office has heavy traffic at this time of the year). I realize there was a line of customers there and that they were all patiently waiting for service. However, like a modern greek siren, the vending machine sits waiting to lure the next customer so that it can cheat him/her. I will return tomorrow to file a formal complaint, not over the issue of 59 cents--let's face it, that paltry bit of money is gone--but over basic professionalism, courtesy and service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I Told the Fairfield Ca Post office to put a hold on delevering my mail to my home for two weeks. And not to my surrpise they still delevered my mail to my home. The mail was all over the ground and when I comfronted the mail person who delevered the mail. He stated that he was new and did not give a dame if I stoped the mail. And when I talked to his Supervisor, The supervisor said so what, it could have been some one in the city that delvered the mail and if it was on the ground it is your fault not us.
Mail delivery
I moved to north Houston over a month ago, to a subdivision that has the community mail boxes. I was told that in order to receive mail, my box would have to be re-keyed. Despite repeated phone calls and conversations with our local carrier, we have still not received a key to our box, and cannot receive mail.
I live in the near northside of Houston 77009 area code.The mail carrier is on a weekly basis placing mail that does not belong to us.I have heard this from other residents in this area.Her fellow co-wokers claim she is lazy and wants the residents to do the work for her.Sometimes she arrives with her boom box blasting.This is a disrespect to our community.The mail carrier needs to be removed or retrained Please can any one help.We are gathering a petition to voice our complaint.
1. the post person puts some of my mail in the wrong mailbox. I have seen mail left on top of the mailboxes. People that no longer live in the building for weeks. My name is on the box and in the box. Why am I not getting my mail? Why is someone else getting my mail.?
CHELSEA MA 02150
How come the Carrier never looks at the name on the mail when delivering it. I live in an Apartment and get other peoples important mail all the time and I could steal there entire lives with what is put in my box alone! I would think the Post Office Would want to put A STOP TO IDENTITY THEFT BUT... apparently NOT... since I am blocked in every way from asking THEM, about this!
We have a wonderful REGULAR carrier. He delivers mail AND picks up our outgoing mail. BUT every time we get a substitute carrier, they Never pick up our outgoing mail, NEVER! We have had to pay late fees because of this. No one cares. We are now disabled and can not drive to the post office. Postage go's up, service goes down. Guess I have to pay my bills online. What has happened to Houston, or USPS?
Amazon.com is placing packages in my mailbox. Amazon has their own carrier called AMZL_US and they are not authorized to use my mailbox for delivery. I told the delivery driver that placing items in my mailbox is a violation of the law but they continue to do it. I am livid over this. I notified Amazon of this practice, they have not yet responded.
I agree with you. The Post Office needs to be Privities. Most of the Government Employees just don't care. They get paid well if they do a good job or bad. I can't get my mail. I talked to the postmaster at 16015 CAIRNWAY DR HOUSTON, TX [protected] First of all he it look like he was drunk and trying to sober up. He took my number down and said he call me. I knew he wasn't going to call this was two weeks ago.
Take the Post Office out of the hands of the Government. Government Employees have no incentives to do well. Most of there job position is who you know. Knowledgeable person need not apply. Give the job to family member friend or sex partner.
Good Luck my friends we are all dome
Mail between anywhere and Houston is absolutely the worst. Mail arrives very very late if at all. I have sent mail that was received a month later on several occassions. Even people sending me mail from Houston have the same problem...it doesn't show up at all or it comes weeks later. A first class letter shouldn't take weeks to reach its destination. Success rate for delivery is about 60%.
We mailed a box to our son who is staying in a motel in Wadford City, North Dakota. We mailed it Priority Mail to make sure it got there. The box traveled over a thousand miles to Wadford City, North Dakota. Rather than deliver the box, the post office returned it the same day. I don't know how, but it must have been easier for the post office to return the package that it was to simply put it in the motel's box.
I live in San Rafael, New Mexico (zip: 87051), and the small post office there is never open. It is posted that they are supposed to close at 3pm but I have went in as early as noon and no one is there and the doors are locked. It is difficult to pick up large packages and I have spent as much as a week trying to pick up just one box. If this can be straightened out in whatever way I would be very grateful.
I posted a letter with US Postal service on the 22 Oct 2015 to Newark NJ. This package was to be delivered on 23 Oct 2015. I was assured that it will arrive between 12 Noon and 4 Pm. However, I call the person at 151 Clifton Ave Newark NJ and they said nothing came in the mail at noon and the person call me back at 445 when they were closing and claimed they did not received the package. I went to post office next morning and they say they do not know as yet. When the person says they receive it come back and you would get the money. I receive an email when they received the package on the 26 Oct, however, I was away when the email arrived. On the 30 Oct I went to the post office and they claim that GPS tells them that the POST man was in the area at 10 Am so they cannot refund me back the money. I do not believe that the post man was at the building where the item was supposed to be delivered. I had another incident where the post man did not want to deliver mail receipt for a package to pick up at the post office. He claimed he does not know if anyone lives at that address and does not know if they are home so he sent back the package. That package cost me $87.00. I lose that money. I do not see the need to use the Post office when I lose money like this. This package was not delivered to Newark because if he delivered it the security guard would have signed for it neither was there any note left for the person to know that a letter is pending for them to pick up. The tracking number is EK [protected] US. Tax payer dollars are help to run the post office and the people working there should try to deliver the package. Thanks! Sudash
Delivery problem!
My mailbox is at the side of my house. For 17 (!) years, substitute mail carriers have often left mail sitting in the open on the front step, subject to theft and weather. In fact, on at least two occasions the mail was soaked from rain. I have complained repeatedly to the local post office (Wellesley, MA) and via USPS online. I have heard responses ranging from curt to concerned, with numerous promises to address the problem. The bottom line is that the problem continues, as recently as the past month (twice, with wet mail on one occasion). It doesn't seem to me like rocket science...
cant get mail deliverd
USPS Dallas TX,
Its a shame to mail a letter from Houston TX to Cleveland, Ohio. The letter did not reach Cleveland Ohio was intersect in Dallas, TX.
The reference number to the big box was [protected].
At first, I thought the box was coming they gave us a case # [protected]. Not later till last week that we thought we finally lost the big box, they gave us another case # [protected], but the big box was still in Dallas TX from the postal tracking system.
Its really a shame that crooks still work in the USPS, I wander what kind of criteria of people employed by the USPS. This is not right because the system still says is still in Dallas, TX. That means Dallas', Tx USPS are not really trust worthy and they have no ethics concerning the job.
My name is Daniel Ola Ajayi.
My cell number is [protected]
I am a teacher and a CPA holder in the system
I worked in the Parma City Of Education.
I wish some one can help...
Mailed an overnight letter by USPS on Sunday to be delivered on Monday on a Business, 4 hours round trip from my home. USPS tried to deliver on Monday at 5 AM, didn’t find anybody, kidnapped my letter at theirs post office giving me 5 days to make 4 hours round trip to get back the letter or send back to me after 5 days. The letter was time sensitive and destination was a business, and BUSINESS HOURS ARE 0800 to 1630 or 0900 to 1700. What kind of dead brain sheep [censor]s are USPS employee, going out of business hours, to make deliveries at Business at 1AM, 2AM, 3AM, 4AM 5AM and tell you that there was nobody. I do not care for $13.25 I paid. The damage they inflicted to me is much bigger. Government is doing nothing, they are looking other way. Next time I will drive 4 hours and deliver my letter by myself.
I've lived at my current address for over 2years now and I'm still getting previous tenants mail and magazines. I've put "return to sender addressee unknown" on something like 220 pieces of mail since moving into the apartment and the mail still comes with peoples names on them that I don't know.
They just did an increase in postal service and they will keep looking for excuses to keep bringing it up. They cut meaning closed some postal service site. They are going to gather all complaint next, and these is not for the benefit of consumer but to claim they need more money to run the postal service better.
They are federal and they fill protected and nothing a consumer could do. You can file and post complaints all day, they will put it to the side unless is an issue that is going to cost them. I get bills and solicitating mail with my name correct address but for some reason my checks that have printed address on them and i have been getting for many years, I have been getting late for the past few month after an address change. Maybe they wanted me to keep paying for an postal P.O box, brings money to them and auto gas company. Its all about comsumer spending, if they cant' get out of you they will find the way. The system is connected, I have had the chance to gather information and proof that shows a connection of how the system works.
Maybe move your mailbox to your stairs so ot can be easier accessed by the carrier.
I am sick of dealing with people who have no pride in their work, they have no ethic, in a word they'er just lazy or incapable I got a note left in my mail box to put larger numbers on the opposit side of my mail box {at least two inches in hieght)I did this with three inch numbers, but it still does no good I get the wrong mail, other people get my mail (I know this because by the time I get it, it's already been opened), so I don't know who will be reading this note, but be warned if someone gets my personal info because of mail delivery I will sue the postal service.
I recently send a letter locally and it was returned to me. The reason was I wrote SW and the Mail Carrier Wrote on my mail saying "This is SE NOT SW. I google the address and SW was indeed correct. This makes me wonder WHO IS REALLY DELIVERING OUR MAIL. ARE THESE WORKERS ON SOME SORT OF MEDICATION/ DRUGS that they cannot read?
I have similiar problems with my local mail carrier.
Multiple complains to the administration of the post office remain futile .
problem with the us postal service
USPS - The United States Postal Service (US Postal Service)
Outgoing mail receptacles
I have had very few problem with the U.S. Postal service. But recently I came upon a problem which I thought would have been resolved.
I live in Las Vegas, Nevada 89108 on 1228 Silver Prospect Drive. There is a bank of mail boxes in front of my house. Sometime ago some one broke into the outgoing mail compartment. I reported it to the post office and was told that these repairs were done on Wednesdays. Several;Wednesdays went by and It was not repaired. Every time that I mentioned it I was told that because someone had broken it, would probably not be repaired. In anger I reminded them of the recent hike in postal rates and now they were not going to repair mail box damages because some one broke in, perhaps that some one did not even live in the area.
The way I see it, un repaired damages to mail boxes, will encourage those wreckers to break into personal boxes because if Postal Service is not going to repair damages, it will be easier for them to have access to outgoing mail which may have money it them. I would think that this sight would make property values go down because no one wishes to move into an area that is not kept up.
I consider my complaint as justifiable and honest and would hope that I am favored with a reply of explanation of why things are being done as they are. I would also like to know what can be done to correct them. My suggestion would be to secure the front door to the outgoing receptacle frame so that it does not open. The mail person has access to it via the back and he is the only one who needs access.
This solution would establish the Postal Service ingenuity, while providing safe handling of outgoing mail.
If you are not the ones who solve this, please let me know the procedure on contacting those in authority to solve my complaint. I do think that my solution would work.
Please let me hear from someone.
Thank you.
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Why doesn't your housekeeper forward the mail to you..? Or are you to stupid to think of this? I know you think the world revolves around you, but 2 weeks is not very long. Didn't you know when you were going back any sooner? Sounds as if the problem is you and not the USPS!
WE SPEND THE WINTERS IN SUN LAKES, ARIZONA. LAST MARCH I CAME IN TO OUR POST OFFICE ON CHANDLER BLVD. AND HAD MY ADDRESS CHANGED TO GO BACK TO OUR HOME IN IOWA. I HAD TO GIVE MY DRIVERS LICENCE TO YOU TO VERIFY WHO I WAS AND IT WAS TO BE CHANGED BACK LAST WEEK OF MARCH. HERE IT IS MIDDLE OF APRIL AND I STILL HAVE NOT BEEN GETTING MY MAIL FROM THERE. I HAVE MISSED MEETINGS, FAMILY SHOWERS AND NOT PAID BILLS BECAUSE I HAD NOT GOTTEN MAIL FROM THERE. MY HOUSEKEEPER SAID THE MAILBOX IS FULL OF MAIL THAT HAS NOT BEEN STOPPED. WHY?
JANICE AND JOHNNY CODER 10530 E. SPRING CREEK RD. SUN LAKES ARIZONA NOW 1309 KINYON CIRCLE, AMES IOWA 50010
postal complaint
On August I sent a gift to my god daughter.
I sent it priority. The correct address was on the box, however the postal worker must be visioned impaired because my receipt was something I had never heard of.
The address was: 2770 Golden Hill Rd.
Elberon, VA 23846
The receipt showed: Penn Laird, VA 22846
I don't have this problem when I utilize the self mailing postal machine, unfortunately this particular post office in Harker Heights TX had their self mailing postal setup removed.
I want my gift to either be delivered to the address on the box or brought back to me.
poor service!
My daughter, Kristin McGowan, is not getting adequate mail delivery. I sent a package for her friend's birthday in January. It never was delivered. It was not returned to the place I ordered it until MAY! I received an email asking for an updated address. Since the address was correct, and the package not delivered, I had it sent to me and I gave the birthday gift when he came to visit in June. Last Thursday, I sent a birthday card and a check for $50 to my daughter. Today is Tuesday. Nothing has been delivered. Will she get it? She is on medication that needs to be refrigerated. The postman delivered her medication to someone else, left it on the porch in the sun all day, because that person worked and was not home to receive the package. That person delivered the package to my daughter, but the medication was ruined.
Today, when I asked is she got my birthday card, my daughter said she had not. However, she did receive a letter for someone who does not even live on her street. She says this happens all the time. The postman has worked the route forever but cannot get it right. Time for a new postman.
Pensacola Florida Post Office is awful! If you live in NW FL and you order stuff online then you hate Pensacola's Post Office. Your packages can sit for up to a week before they do anything... Sometimes they lose your packages or someone there steals them. They are awful!
Why are my photos not attached to my comment about the dirty Post Office?
I am writing about the filthy conditions of the Post Office in Dillon, CO 80435. This Post Office has not been cleaned in days. Floors not moped, trash not picked up, trash cans and recycle containers not emptied. I have attached pictures of the interior of the Post Office to illustrate what I am saying. The photos were taken about 5 PM on 12 January, the conditions have been getting steadily worse since the 9th of January. The photos do not do justice to the overall terrible conditions of the building. The last time this happened a little over a year ago it went for over two weeks without being cleaned. According to the Post Master then it was brought about by the custodian retiring. I do not know what the excuse might be at this time. It seems to me that other employees could clean the place. Maybe even the Post Master could find the time to come out of their office and mop the floor. I guess the unions would not allow that.
Charles Johnson
Dillon, Colorado
I would like to ad that we have had things sent to us that never arrived and were not returned to the sender. So my point is where are they then?
I totally agree, I sometimes don't get my mail at all. I have made complaints but it seems nothing has been done. I also noticed we have different mail men/women on our street. Sometimes the mail gets delivered early and sometimes in the evening. I hope things change for all of us, but I have a feeling it wont.
Postal worker Regina at Merrick Station 11655 (the Post Office at the train station)
Bad attitude, despite the fact she gives out misinformation, needs attitude adjustment- study course
Postal severice is getting worst. We are recieving mail here late and open. We leave in a home owner associate and several of the people that works for the local post office in on the commited and since the last meeting where the person helping to buy my help had a few complaints and argue with the head of the associate we have been missing mail, have open mail, and getting timely matter mail late. Complainting to the Taylor post office is a joke cause the post master there attitude is like we are lucky we are getting mail at all. No one will help us on this matter. i thought this was suppose to be a service we can depend on. I feel for your daughter I understand what she is going there.
poor customer service!
Living in a little town, usually means friendly, out-going people. In Terlton, OK the USPS need to upgrade the postmaster, to one that fits the description of anything but, rude and hateful. This POSTMASTER, does nothing other than talk on the phone to family and friends. When requesting that she get off her, lazy butt, and work she gets down right hateful. Tells me I need to have my key to get my mail out because she isn't going to get the mail for me once a week. #1. That is her job to get my mail when I am in a rush and have forgotten my key, and I AM THE PRIMARY BOX HOLDER. #2. She does not need to address the customer issue to whoever she is speaking with on the telephone. I believe this breaks some kind of privacy act. I don't need the mail to pay my bills, nearly every company has the pay online service. COME ONE USPS, YOUR LOSING MONEY B/C OF PEOPLE LIKE HER!
delay in tax refund!
We have lived at this address for 26 years. In 2006, our 2005 tax W2s were sent back to our employers. This caused an extended delay in our tax refund and subsequent plans for vacation. In addition, I confirmed with several other companies that our mail, although properly addressed was being returned. I complained repeatedly both to this web site and the post office directly and I was assured that the problem was fixed.
As of this complaint I have confirmed with several family members that 2006 Christmas cards sent to our address had been returned with yellow stickers indicating an occupant was not at our address. Also, we have confirmed that several credit card statements and business correspondence has been returned as “Not deliverable” and we are now getting phone calls from creditors. Some of those include Washington Mutual, Chase, Double Day Book Club, and several magazines to name a few. We are now scrambling to contact as many as we can to correct the now late payments and other complaints.
This is infuriating that we have to send in multiple complaints about this same problem. We have had the same mail box since the post office installed them for many years. This is a totally unacceptable situation. We are tired of repeated phone calls to the unresponsive and rude managers at our post office. In addition we have sent in DETAILED accounts of our continued problems with mail being returned. In one response we were told this was a simple database error and everything was fixed. This month (January 2007) we have discovered that our mail is being returned AGAIN. It is like they are trying to wipe us out of existence. We feel we will likely have to pay for some legal council to get this corrected. This is all quite infuriating to say the least. It is only getting worse.
Attention present and past University of Maryland students, graduate students and College Park residents. I encourage anyone who has had a College Park address since 2001 to check their credit report. I’ve read about the mail delivery problems in your neighborhood. I encourage you to contact your congressman and to check your credit report. 8/16/07-4:30pm. Received call from USPS. College Park Postmaster Danny Bell is stepping down. New postmaster to be installed 8/27/07.Hopefully this is the end of 7 years off poor mail service and a beginning of a new era for College Park!
During past 3 years the College Park Md Post Office has caused 1000+'s pieces of 1st class mail, DMV notices, end of year financial statements, Jury Duty Summonses, credit cards and "Final Notice" certified mail notices, mail from university departments that were mailed to University of Maryland students and student organizations at addresses other than mine in College Park, Md that were either forwarded to my winter home in Florida or delivered to my home of 50 years on Norwich Road in College Park, Md 20740. Discussions between me and employees at College Park Md Post Office addressing their delivery practices was akin to listening to Bud Abbott and Lou Costello go through a rendering of "Who’s On First."
View http://www.dennisabe.com to see one of the credit cards that were sent to me in Venice, Florida that was meant for a College Park resident.
Find Postmaster General’s direct email and fax number at http://www.postalreform.us
Good luck,
Dennis Abe
http://www.dennisabe.com
no warranty for certified mail!
At the end of February I sent 2 certified mail letter that I bought at one of those new automatic machines at a USPS office because the line was out the door. The letters where sent to 2 different locations but pertained to the same issue. This issue was a legal one and I had a deadline to file the letters. I sent the certified mail because I needed to prove postmark and that I actually sent it to them. I was surprised that the machine only asked me for a mailing zip code instead of the full address. But it did provide me with a printed receipt with the tracking number. After 2 weeks I received no word from the company I had mailed the letters. I then proceeded to extreme measures against the company for not responding to my letter. When I contacted the office they told me that they had not received any letter from me, much less a certified mail letter. I called the other office and they informed me that they in fact had received their certified mail letter but that I had failed to mail the second letter to the other office therefore I had no case against them because it was after the deadline I had.
I called USPS to confirm delivery of the letters, I only got for one, the other did not seem to be in their database. I tried their costumer service number and they told me that they would refund my $3.5 for my letter but that they could not do anything else. I told them that it was a legal issue and that I needed proof that I sent the letter and they told me to give the company the printed receipt from the machine. I did do that but the company told me that since the receipt only had the zip code of the mailing address I could have sent the letter to anybody else but them and used that receipt, but that that was not sufficient proof of me sending the letter to them. They reiterated that I had no longer a case with them.
USPS did nothing about this issue, If I had only purchased the mail via one of their clerks I would have had proof of the actual address I had sent the letters to and not only the zip code. USPS did not seem to care about that point and hung up on me a couple of times that I requested further actions.
I do not think they should have those machines, PEOPLE do not use the machines they will not warranty your certified mail, use the clerks instead. Make them change the system. Now that I have lost a sure to win case I will see what I can do to make USPS pay for that.
Contact your local congressman & us senate in your area. You got that one correct MR. potter is a big waste of time. I think a class action suit will make them HEAR us (Google it) http://classlawsuit.org./
If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. To find your local District Consumer Affairs Office, please see: USPS Consumer Affairs Office Locator.
bullet For U.S. Postal Service (USPS) mail delivery and service related issues, please contact any of the following:
Ø For Customer Service:
CONSUMER ADVOCATE, US POSTAL SERVICE
475 L'ENFANT PLAZA, SW RM 5821, WASHINGTON DC [protected]
[protected] or 1-800-ASK-USPS (275 – 8777)
Ø For the post office nearest you, see: USPS Post Office Locator.
Ø For Customer Service information, please see: USPS Customer Service
bullet If you wish to contact the USPS because you are unable to get resolution from the District Consumer Affairs Office, please contact:
Vice President Consumer Advocate
United States Postal Service
475 L'Enfant Plaza, SW, Room 5912
Washington, DC [protected]
Phone: [protected]
bullet For U.S. Postal Service responses to frequently asked questions (FAQs) please see U.S. Postal Service web page: USPS FAQs.
Contact the Postal Regulatory Commission
Nanci Langley, Director
Public Affairs and Government Relations
901 New York Avenue, NW
Suite 200
Washington, DC [protected] Telephone: [protected]
Facsimile: [protected]
Email: Nanci.Langley@prc.gov
Consumer Affairs Office Locator
These administrative offices may be reached between the hours of 9:00AM to 5:00PM, M-F.
http://www.usps.com/ncsc/locators/find-cam.html
I pay all bills online or phone or bill pay for rent everything else. Win both ways NO LATE CHARGES & NO LOST LATE MISDIRECTED MAIL. FED EX & UPS CHEAPER FOR A POUND AND MORE
PUT INSURANCE ON AL USPS PACKAGES ALSO THERE TRACKING IS HORRIBLE USELESS :-(
KEEP A TRACK OF ALL BILLS
NEVER PUT MAIL IN A BLUE USPS BOX ALWAYS GET RECEIPT FROM POST OFFICE. If you do you are at risk for lost late mail. Never buy another stamp.
I hope you could help with this Ok I spent a lot of money on shipping stuff through USPS & paypal shipping.
Also in the past I had the post office come to my resident and pick my packages up for me I paid 39.00 dollars plus insurance was on the packages which was useless cause the post office are not scanning packages in I'm right here in Maryland it took three days for a package to get to Baltimore was not scan until deliver to recipient. This is a major problem of the united states (All Post offices) not just local it happens all the time sending and receiving packages No tracking information only information that it
has been Delivered.
Now every package that I have I must get them scan in at the post office a bit inconvenient but I have to do it (cause I will get nothing but the run around a more lame excuses) . Also packages could get lost before getting Delivered even if you have insurance on it packages should be scan in to track every move just
like fed ex ups they are even able to tell you when you will get it.
with USPS You will have no idea when you will get your package. Also WITH UPS OR FED EX they NEVER leave packages at my apt door. On the other hand USPS keeps leaving packages at my door after requesting not to in advance three BOXED packages were stolen due to being left at apt door. Had no insurance they knew it from the start gave me nothing but excuses. Said they were going to pay but never did. Requested documents letter & receipt in advance.
On August 9 2007 I refused a package wrote return to sender on it also it had Delivery confirmation on it. Until now it's saying that I still have the package.
( I Don't) I put in in the blue USPS box outside cause there is in front of my APT building. Ok I called the 1800 USPS number they said they will located it. (They have not because they did not scan it in) like a day later Ms. Moneke (Brentwood post office post master) she said she will try to located it asked if I have Tracking number said she check her post office.stated she get back to me.
Called her September 5 2007 gave her tracking # she ask for the address stated that it's delivered and that's that. She also gave me the post office in CA number [protected]. called them and ask them if they recalled a package they
said they will not be able to tell & they properly got it to the sender but they did not scan it in.
Now I'm scare to put my mail in any USPS blue box even a letter I will have to go in and get a receipt for it. Also I'm force to pay all my bills online even Rent through bill pay. I will longer even have the post office come to pick up my packages I will inconvenience my self and go to the post office.
ALWAYS PUT INSURANCE ON ALL PACKAGES CAUSE THEY WILL GIVE NEIGHBORS YOUR PACKAGE. yOU WON'T SEE IT AGAIN
doesn't work 1/2 the time
I rely on sending my work out through click n ship because standing in line at the post office is just as bad. At the present time I have racked up approximately $148.50 in unprinted labels because their website just freezes up. What this amounts to is 9 times I tried to get the postage and it froze up and the 10th time it worked. But they did manage to charge my account every single time! They do give refunds, but I will have to put in for a grand total of 36 different refunds in order to get my money back. I have just tried to print another label and the system has frozen up twice. I'll probably have to put in for refunds on those also. I am checking into using ups. There has to be another carrier in town.
I agree that the click-n-ship web program is useless and you should not waste your time trying to use it. It doesn't store shipping history correctly, the design a label feature is awkward and clumsy, and the customer service is terrible. My express delivery didn't get their the next day as it is guaranteed by the USPS. So, I put in a request for a refund, not realizing I was supposed to go to the post office. Well, they didn't say anything to me about it and granted the refund. Then, 6 weeks later, they said I used the label after I requested the refund (I have proof this is incorrect) and they demanded the money back! I wrote 3 emails asking them to reconsider and they refused. So, I paid it and now my local post office says that there is "no proof" that I mailed it on the shipment date and there is no details of the transactions! (I see all of the comments about how they do not scan things before they leave the post office.) They said that they requested the details and come back the next day! Next time, I will pay the extra $$ and go UPS!
I too have been more that inconvenienced. Recently my accountant showed a double charge I didn't catch. I contacted the USPS but they will not provide any refunds for transactions for over 60 days. So I'm out the $$$ So much for the savings they claim. Many years ago, a mans word was his bond. Not now with the post office - Rain, Sun, or Snow - you better watch your back. Its not the carriers that are the problem, its the administration.
As of Jan 2012, Click-N-Ship still screws up - why do they even register a trade mark for it. Not even Microsoft can make software so bad for so many years. And for sure, it is clunky and slow to use. Too bad because the idea is great.
Click N Ship is by far the worst system I've ever used. It never works. Not worth your time or energy. Back to Fedex or UPS
The USPS is a complete joke. Their overpaid and indifferent employees wouldn't cut it for 2 days at a real package delivery company. I have made the transition to move all of my eBay packages from USPS to UPS. In some cases it costs a little more and my customers are upset but hey, too bad, go cry to your congressman. They have lost items that I had sent Priority Post, it was registered as being in transit for the longest time. They claimed it was delivered and I told them it was not. They said they wanted me to provide proof it was delivered. WTF? I paid them to deliver the item and then to provide that very proof to me. Now I'm suppose to prove a negative?
I can ship by UPS across the country (light weight stuff) that won't fit in the USPS super tiny flat rate boxes for almost HALF what the USPS demands) and I get twice the service. UPS picks it up where I work daily for free cause we have a friendly fellow in brown delivering stuff to us daily. He scans in our packages and wow they are actually registered as being in the system. A package isn't moved without being scanned. Insurance is free for the first 100 dollar value. No more BS paying more. I don't have to pay them to tell me they actually did what I asked them to do. They provide delivery confirmations for free. They also can tell you when an item will be delivered. I am amazed the USPS is still in business but I guess we still need someone to bring us our weekly grocery coupons on Wednesdays. Oh right, and also to bring us those NetFlix videos. Other than that, who can trust the USPS. Heck, half the time lately, our postman (letter carrier for you lazy employees but nobody ever writes letters anymore so why call yourself that) doesn't even deliver the grocery flyers we find them sitting in a huge pile beside the garbage can near our mail boxes.
If it wasn't for laws written to screw the public and protect the USPS from prosecution and acts of negligence there would be a lot more job openings for unemployed people.
Attention present and past University of Maryland students or anyone who has had a College Park or Berwyn Heights Md. mailing address since 2001.
Beginning 7 years ago, I've received 1000+'s pieces of 1st class mail, DMV notices, end of year financial statements, Jury Duty Summonses, actual credit cards, billing statements , "Final Notice" certified mail notices, mail from university departments that were mailed to University of Maryland students and student organizations at addresses other than mine in College Park, Md that were either forwarded to my winter home in Florida or delivered to my home of 50 years on Norwich Road in College Park, Md 20740
View pictures of students mail delivered to me at http://www.dennisabe.com
In past 3 years, The situation has been under close watch and the following documents will show over 400 pieces of my mail has been misdirected by the College Park Md Post Office. I have had the same address since 1957. This ongoing problem of me not receiving my mail during past 7 years has resulted in me paying many late charges, having my credit rating affected, having my water service at my home turned off, car insurance rate increased and spending 1000+ hours and much expense addressing the problem cause by the failure of the College Park Md Post Office to deliver the my mail correctly and not correcting the constant misdirecting of my mail.Recent examples since speaking via phone with College Park, MD Post Master Danny Bell's assistant Raynell on 1/17/07 are the 22 statements for 7 Bank of America accounts in addition to Sears, Home Depot, utility bills and others that are either missing or returned to sender marked as "undeliverable". or have vanished.
Get connected with other's having USPS mail delivery problems at Google group USPS Postal Reform
http://groups.google.com/group/usps-postal-reform
Contact your local congressman & us senate in your area. You got that one correct mr. Potter is a big waste of time. I think a class action suit will make them hear us (goggle it) http://classlawsuit.org./
If you want to make an official complaint because you are unable to get resolution from your local post office, contact your district consumer affairs office. To find your local district consumer affairs office, please see: usps consumer affairs office locator
Bullet for u.s. Postal service (usps) mail delivery and service related issues, please contact any of the following:
Ø for customer service:
Consumer advocate, us postal service
475 l'enfant plaza, sw rm 5821, washington dc [protected]
[protected] or 1-800-ask-usps (275 – 8777)
Ø for the post office nearest you, see: usps post office locator.
Ø for customer service information, please see: usps customer service
Bullet if you wish to contact the usps because you are unable to get resolution from the district consumer affairs office, please contact:
Vice president consumer advocate
United states postal service
475 l'enfant plaza, sw, room 5912
Washington, dc [protected]
Phone: [protected]
Bullet for u.s. Postal service responses to frequently asked questions (faqs) please see u.s. Postal service web page: usps faqs.
Contact the postal regulatory commission
Nanci langley, director
Public affairs and government relations
901 new york avenue, nw
Suite 200
Washington, dc [protected] telephone: [protected]
Facsimile: [protected]
Email: nanci.langley@prc.gov
Consumer affairs office locator
These administrative offices may be reached between the hours of 9:00am to 5:00pm, m-f.
Http://www.usps.com/ncsc/locators/find-cam.html
I pay all bills online or phone or bill pay for rent everything else. Win both ways no late charges & no lost late misdirected mail. Fed ex & ups cheaper for a pound and more
Put insurance on al usps packages also there tracking is horrible useless :-(
Keep a track of all bills
Never put mail in a blue usps box always get receipt from post office. If you do you are at risk for lost late mail. Never buy another stamp.
I hope you could help with this ok i spent a lot of money on shipping stuff through usps & paypal shipping.
Also in the past i had the post office come to my resident and pick my packages up for me i paid 39.00 dollars plus insurance was on the packages which was useless cause the post office are not scanning packages in i'm right here in maryland it took three days for a package to get to baltimore was not scan until deliver to recipient. This is a major problem of the united states (all post offices) not just local it happens all the time sending and receiving packages no tracking information only information that it
Has been delivered.
Now every package that i have i must get them scan in at the post office a bit inconvenient but i have to do it (cause i will get nothing but the run around a more lame excuses) . Also packages could get lost before getting delivered even if you have insurance on it packages should be scan in to track every move just
Like fed ex ups they are even able to tell you when you will get it.
With usps you will have no idea when you will get your package. Also with ups or fed ex they never leave packages at my apt door. On the other hand usps keeps leaving packages at my door after requesting not to in advance three boxed packages were stolen due to being left at apt door. Had no insurance they knew it from the start gave me nothing but excuses. Said they were going to pay but never did. Requested documents letter & receipt in advance.
On august 9 2007 i refused a package wrote return to sender on it also it had delivery confirmation on it. Until now it's saying that i still have the package.
( i don't) i put in in the blue usps box outside cause there is in front of my apt building. Ok i called the 1800 usps number they said they will located it. (they have not because they did not scan it in) like a day later ms. Moneke (brentwood post office post master) she said she will try to located it asked if i have tracking number said she check her post office.stated she get back to me.
Called her september 5 2007 gave her tracking # she ask for the address stated that it's delivered and that's that. She also gave me the post office in ca number [protected]. Called them and ask them if they recalled a package they
Said they will not be able to tell & they properly got it to the sender but they did not scan it in.
Now i'm scare to put my mail in any usps blue box even a letter i will have to go in and get a receipt for it. Also i'm force to pay all my bills online even rent through bill pay. I will longer even have the post office come to pick up my packages i will inconvenience my self and go to the post office. Always put insurance on all packages cause they will give neighbors your package. You won't see it again
This fixed my problem. Thanks BTW I have been very pleased with USPS tech support
Try going into the "Properties" menu in your Adobe Reader (5 or above) and looking fo any internet settings regarding "bring up in browser window" or something to that effect and disable it. I found after successfully using C&S many times, that after I updated to Adobe Reader 8, I couldn't print a C&S label (6 tries and 6 charges for 20 bucks each). After I unchecked the "browser" thing in Adobe Reader, I then printed a test label and everything is fine again. Also, sometimes the Adobe Reader (PDF) window might hide behind the browser window. Minimize everything to make sure it isn't hiding.
I was pretty steamed to begin with but to my shock and amazement, the USPS technical support guy actually had the answer to my problem (he's the one who suggested I check the browser thingy on Adobe Reader)!
I still don't agree or understand why you still get charged when you put the unsuccessful label back in the shopping cart though. The fact that it was returned to cart would indicate to most people that no transaction had taken place. Kinda sneaky not to tell you at the time and bombard you with confirmation e-mails the next day.
Click n'Ship labels didn't print for me either (maybe because I'm on a Mac?) And I angrily discovered there's a 10-day time limit in which to apply for the refund. The engineers should've set it up so people are notified if it's not printing before it charges your credit card. Stay away from this site, they don't even e-mail you your password if you forget it, you still have to sign-in with your secret hint. Then it locks you out if you try too many times.
labels did not print properly!
I've used Click-N-Ship for the past 3 1/2 years. Average postage $300-$500 per month. Website functions well with Firefox, not Safari. Labels misprint frequently, commonly without the barcodes. After printing the user is prompted to select one of two print result options. "Did your label(s) print correctly? Yes or No." If NO, the next screen prompt says credit card was not charged. Guess what, check your statements. USPS website displays only 30 days of records. I suspect we have been paying double postage on a significant amount of postage for 3 1/2 years. I contacted Click-N-Ship Customer Service and received a canned auto response email explaining how to apply for a credit. The USPS staff, if there is one, never addressed the problem. THE WEBSITE IS BROKEN! We only tripped over this problem a few days ago and nobody including the local Postmaster seems to comprehend the meaning of the word fraud. Convenient service if you don't trust them too much. Does anyone have a phone number that actually rings at the desk of a live person? What do they do with all the extra money collected when no services are rendered? I have a good idea, let's jack up the rates a little more and the USPS could webmaster who would be accessible, with a grip on the real world challenges in web design.
I didn't use a label but I'm being charged for the label. What can I do?
First time I used USPS click & print to send last Wednesday. Found out they like to double-dip. Charged my account twice for the same amount. Called their customer service line, and was told they will refund; oh by the way, the computer messed up that day. It sure sounds like it happens ALL THE TIME with all these comments. No wonder they are going broke doing things like this to customers. Who wants to deal with them?
Now I have this "pending" charges on my account, and my bank will not dispute and said I will have to wait two weeks for the refund while they take that money and gamble in the stock market. What a great agency that is.
Appreciate the tips about printing the label but not the postage.
thank you for your additional comments...funny you should comment on my posting now as i posted this when i had the problem 4 months ago...i contacted them with the issue and i received this the other day:
Subject: RE: Attention Required: A new customer Inquiry has been logged in the eCustomerCare System for CaseId :HQ102984058 (KMM3748939I15977L0KM)
Date: Sat, 22 Jan 2011 12:04:38 -0500
From: icustomercare@usps.com
To: eccaduser@usps.gov
CC: prosser90@hotmail.com
Dear Customer,
I have received your inquiry regarding the charges to your account. I ask that you please review your statement and look for the word "Pending" following the amount. This would mean that these transactions have not yet completed, the amount was only "blocked" and your charges will drop off your statement in accordance to your Terms of Service from your banking institution.
Typically banking policies state that these "PENDING" charges can remain for up to 10 days on your account before being released back the account. Also, please check to see if you received a confirmation email for these charges? You should always receive an email from USPS confirming any completed transactions.
I ask that you wait the 10 days to see if these charges appear on your statement as "COMPLETED". If your charges should show as "COMPLETE", please contact your bank or credit card company to dispute the charge. Unfortunately, I can only process refunds where your account shows the transaction as "COMPLETED".
I hope you find this information helpful,
Matt
USPS Internet Customer Care Center
icustomercare@usps.com
4 months later and i have contacted them since then and thats how quickly they respond...stellar customer service, eh?!
We just started using Click-n-Ship a few weeks ago. The labels won't print at least half the time, I check the box that says that the labels didn't print BUT WE GET CHARGED ANYWAY! The local post office, when asked about the problem, don't seem to care and are completely unwilling or unable to help in any way. When I tell them about the issues they seem totally disconnected, just like when they lose something I've mailed.
There is obviously something screwed up with THEIR system. I've looked around the 'net and I'm not alone in suffering with this ridiculous issue.
I use UPS for shipping, also, and have had no problems whatsoever. Private enterprise does a vastly superior job compared to USPS.
Click-n-Ship = Epic Fail!
same thing happened to me as well...i run an online clothing business and thought i would use click and ship because they advertise being the easiest way to send packages but what a load! this fed. govt. agency is causing people to be double charged and if you dont have enough in your account to cover the double charge, you will then be overdrafted for both purchases which can put all of us in grave danger and of course, they seem to think that theres nothing wrong with the website and with all of the complaints and calls regarding this problem, you'd think they would want to fix it...ITS COMPLETELY FRAUDULENT AND SHOULD NOT BE TOLERATED...IF ANYONES INTERESTED IN ACTUALLY DOING SOMETHING TO MAKE A CHANGE, PLEASE LET ME KNOW...IM SURE WILLING TO SINCE THEY'VE CAUSED SO MUCH GRIEF AND OBVIOUS...THEY GET AWAY WITH IT BECAUSE THEY SAY ITS A PENDING TRANSACTION BUT MY BANK AND THE BANK MY SISTER IN LAW WORKS FOR SAY THAT EVEN THOUGH ITS PENDING, ITS STILL NOT AVAILABLE IN YOUR ACCOUNT...ITS THE SAME AS THEFT BECAUSE YOU ARE CHARGED WHETHER ITS PENDING OR NOT BECAUSE THE BANKS TAKE IT OUT OF YOUR ACCOUNT AND IS NOT AVAILABLE TO YOU REGARDLESS...ITS THEFT PLAIN AND SIMPLE! THANK ALL OF YOU FOR YOUR POSTINGS
I have my shipping charges deducted from my PayPal account. I use the Avery shipping labels designed for Clink-N-Ship. The problem I am experiencing is the labels print across the two labels on the sheet so the split is in the middle of the label. This throws the barcode off and I have lost a package, I believe, as a result. I can't seem to find away to rectify. Anyone have an idea on how to correct?
"After printing the user is prompted to select one of two print result options. "Did your label(s) print correctly? Yes or No." If NO, the next screen prompt says credit card was not charged. Guess what, check your statements. USPS "
The same thing just happened to me. I clicked "NO" and checked my bank statment and sure enough they charged me. I ship lots of packages and labels often misprint. We had the exact same thing happen last night and guess what they charged us then too.
How can they not know about this!
Same thing just happened to me. They charged me twice! Their online service is severely lacking. Thanks for the tip about printing without postage.
Numerous mails from unknown people
Hi, my complaint is numerous mails coming to my house and I have no idea who these people are. Their is one that comes here since I moved here. I went to the post office and spoke to the manger their with the first six months since I moved here and the mail kept on coming to my home. I even wrote wrong address and the mail kept coming to my home and I keep sending it back to the post office. Now I have my landlord mail coming here. Their is an additional new mail coming to my house as of today and I so tired of this I do not what to do next. I am tired of writing wrong address. This person have 4 mails that was delivered to my house this means this person is using my address. My Post office is located on Shannon Drive in East Baltimore, Maryland. Can the post office Read or did they ignore my complaint. I have been at this address for 3 1/2 years now and still getting 3 other peoples mails that do not live here.
My package was damaged in transit and I purchased the insurance but my claim was denied for “not being properly packaged” according to claims dept. However, I used the original patent box designed by Apple which they also use to ship phones. I’m unable to any further assistance on this matter and don’t know who can help me.
I have use tax percue more than once and all of a sudden they started returning my important documents that need to be delivered by a certain date. This has harmed me in more than one way. Things that have deadlines are not getting there on time because these folks are retardant my mail.
paid for a package to be shipped priority overnight. shipped out on Jan 3rd from Valders Wi with delivery in Wales WI due on Jan 4th. It arrived at that location on the 6th. Complained about this at the Valders Post Office and was told that sometimes that happens.
Just received a box that was delivered and it was smashed
We reside at 1213 Denmark Manor Dr. in Morrisville. I have W2 forms. These are bad mistakes. I would like to make a formal complaint about our mailman who is obviously not paying attention when placing the mail in our boxes. Thank you for your attention to this matter.
Linda Rooney
Gida46@aol.com
Please reply and follow up. Thank you.
USPS is the worse company ever, every day they get worse and worse, I wish companies had their own shipping services
The mail carrier is putting out mail in the back of the mailbox where we can't reach it. My husband has to put his cane out of the car window into the mailbox and pull mail out to reach it. Problem has been going on over 4 years.
I would to change my address because I didn't received the last card you send to me
I found the scammers site with usps logo they charged me $49 for this operation however the usps told me that they charged only $1. I would like that you cancel this transaction immediately.
thank you
I had a very uncomfortable visit at red lobster location in Milwaukee Wisconsin at the Mayfair location. This was a to go order. I didnt check my order till I got home i was missing my biscuits and no silverware no lids for my sauce so it spilled everywhere and is was half done shrimp Alfredo noodles. Will never visit again.
About United States Postal Service [USPS]
Overview of United States Postal Service [USPS] complaint handling
-
![United States Postal Service [USPS] company reviews](/images/business/150-150/117094/usps.png)
United States Postal Service [USPS] Contacts
-
United States Postal Service [USPS] phone numbers+1 (800) 275-8777+1 (800) 275-8777Click up if you have successfully reached United States Postal Service [USPS] by calling +1 (800) 275-8777 phone number 0 0 users reported that they have successfully reached United States Postal Service [USPS] by calling +1 (800) 275-8777 phone number Click down if you have unsuccessfully reached United States Postal Service [USPS] by calling +1 (800) 275-8777 phone number 0 0 users reported that they have UNsuccessfully reached United States Postal Service [USPS] by calling +1 (800) 275-8777 phone numberCustomer Care Center+1 (800) 877-8339+1 (800) 877-8339Click up if you have successfully reached United States Postal Service [USPS] by calling +1 (800) 877-8339 phone number 0 0 users reported that they have successfully reached United States Postal Service [USPS] by calling +1 (800) 877-8339 phone number Click down if you have unsuccessfully reached United States Postal Service [USPS] by calling +1 (800) 877-8339 phone number 0 0 users reported that they have UNsuccessfully reached United States Postal Service [USPS] by calling +1 (800) 877-8339 phone numberTDD/TTY Relay
-
United States Postal Service [USPS] emailssupport@usps.gov100%Confidence score: 100%Supporticustomercare@usps.com100%Confidence score: 100%Support
-
United States Postal Service [USPS] address475 L'Enfant Plaza, SW Rm 9431, Washington, District of Columbia, 20260-1101, United States
-
United States Postal Service [USPS] social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all United States Postal Service [USPS] contacts
![United States Postal Service [USPS]](/images/business/48-48/117094/usps.png){kind=small}
Recent comments about United States Postal Service [USPS] company
Shipping/delivery - package gone.
Anytime Mailbox
15 reviews
FP Mailing Solutions
14 reviews
Postalstuff
19 reviews
Royal Mail Group
37 reviews
PostScan Mail
10 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I have had a package that was verified sent out by the Israeli mail service to the US by airmail on 2/27/11. I know it has been shipped out to the US but I have no way of knowing if it even arrived at the US because whenever I use my tracking number (it’s been seven days now) it reports back with the same “no record of item”. I called USPS and they told me to file an investigation with the post office in Israel. Why do that? Their tracking service seems to be working fine and according to them it’s not even there anymore. I know the seller sent it because there was tracking before it left Israel. USPS was no help to me over the phone and didn’t even seem like they wanted to investigate it. I am fed up with no tracking now and I am really regretting not paying the little extra to get it mailed out FedEx. I have 70 dollars just floating around somewhere and have no idea how to track it. BS if you ask me. I am NEVER using usps ever again.
We get a certain substitute female carrier every now and then and when I see the mail van stopping for a length of time. She has long stops at each home. She is constantly talking on her cell phone. I have personally heard her talking on her cell phone and I know for a fact that it is a personal call.