The complaint has been investigated and
resolved to the customer's satisfactionResolved USPS — a joke of a tracking system!
resolved to the customer's satisfaction
This is the first and last time i'm using USPS! USPS picked up 6 packages fm my residence on 13 Mar 09. Till date, their online track and confirm still has this msg "The U.S. Postal Service was electronically notified by the shipper on March 13, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later." When i called them, the staff told me to go check online cos that's what the website is put there for. Only after i put my foot down, then she told me oh she could see in her system that the anticipated delivery date for the packages is 18 Mar 09, today and that they probably will only update the system after the package have been delivered??? What kind of stupid tracking system is this! Either you have it or you don't have it. I'm really shocked! This is America and this is United States Postal Service??? This is a disgrace! Having read some of the comments on this website makes me even more worried now. I have to start praying now that my packages get to my customers in one piece unopened, and forget abt the late delivery part. Unbelievable! I'm sure a third world country probably has a better postal system than them. I have travelled around the world, sent numerous packages fm different places and this is the last country i expected to faced any postal problems! This is really a disgrace! If USPS online track msg is just for protecting their ###, pls just take it off as i'm sure everyone knows by now what a lousy service provider you are and also knows that you guys are flooded with overflowing complaints to handle anyone else's complaints or either that pls be professional and go learn fm UPS what does tracking service means! Does USPS even have a top management that take notes of all these complaints or feedbacks and work on it? Does USPS have any compliance or enforcement department to ensure that every letter and package gets delivered in one piece on time? If not, i really think USPS is a joke and everyone fm the top level to the bottom level should be evaluated and start learning the basics of a postal system. If you have this depts in placed, then pls wake up and do your job! Stop chasing your customers away!
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