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2.2 474 Reviews

United States Postal Service [USPS] Complaints Summary

140 Resolved
333 Unresolved
Our verdict: Engaging with United States Postal Service [USPS], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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United States Postal Service [USPS] reviews & complaints 474

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2:41 pm EDT
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United States Postal Service [USPS] Mail delivery

The Coit Road post office delivers mail to my neighborhood which is at the intersection of Eagle Vail and Bonsai, 75093. Mailman Frank routinely delivers my mail to other neighbors and vice versa. Sometimes the mail contains financial information, which is personal. He has been reported before about this and also that he needs to stop folding magazines and periodicals. He improves for a short period and then goes back to his old ways. My magazines and DVDs are sometimes delayed because he drops them in the wrong box. My last DVD was sent on Friday 8/5, and is still undelivered. Replace Frank with someone more capable.

Desired outcome: Deliver mail to the right boxes.

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1:09 pm EDT

United States Postal Service [USPS] First class mail service

First class letter mailed from zip code 06608 to 06851 on 6/15/22 was returned to the return address, zip code 06851 on 8/5/2022. That's 4.3 miles and it took 49 days! What kind of service it this?

Desired outcome: An explanation of how this can possibly happen if postal workers are doing their job?

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11:24 am EDT

United States Postal Service [USPS] Obstruction of Mail by Postmaster/ Clerks of USPS Facility 19968

25 JULY 2022

i send non-domestic mail from a Foreign Office of Origin in compliance with International mail Manual 742.1 and 742.2 as prepaid. The Federal Agency account number is applied to the label. Kimberly Clark, as Postmaster and subordinate clerks demand more postage in violation of Title 18 USC section 1701. i have discussed this issue with her in voice, in writing and recently by Affidavit through a Notary Public. Kimberly Clark failed to rebut the Affidavit point by point. Kimberly Clark refused certified mail from the Office of Notary Public sent on June 27, 2022 containing a Notarial Certificate of Dishonor. A report of this ongoing situation is sent to Gary Barksdale on July 8, 2022 and the report is received on July 11, 2022. I have completed a Judgement of unrebutted affidavit and sent the documents off to be recorded at the county recorders office. On [protected] , ten Prepaid articles are sent from USPS Facility 19901, all reaching their destinations, one a certified articled delivered by the USPS facility 19968. On [protected] at approximately 4:10 pm we visited the USPS Facility at 19968 to pick up 4 registered articles listed on Notice [protected] left in the box on 7/16/2022. The Clerk “Matt” (unknown last name) refused to finish the transaction, returning the articles for postage due. These are securities requiring recording upon being registered with the Post Office. The article numbers are RE [protected] US; RE [protected] US; RE [protected] US; RE [protected] US; i have the articles in my possession but they are still pending delivery to complete the transaction in the system. When the “Judgement of unrebutted affidavit and affixed documents is returned from the county recorders office i will be filing a criminal complaint against Kimberly Clark for violations of Title 18. i was hoping not to have to file a criminal complaint but she does refuse to recognize my status and standing as a non-citizen National. I have in my possession a stack of mail returned for postage and now 4 more. i filed a complaint with the USPIS on 22 JULY 2022.

Desired outcome: Inform the Postmaster and subordinate Clerks of the Milton Delaware Facility 19968 that mail identified as from a FOREIGN OFFICE OF ORIGIN as prepaid is to be accepted and processed

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Update by AnnieMcShane77
Jul 25, 2022 11:39 am EDT

See attached Pictures for verification of mailing from USPS FACILITY 19901

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3:36 pm EDT

United States Postal Service [USPS] Mishandeling my registered mail

I, a living woman on the land and soil of the Louisiana Republic am using my right as an American State National of Taxe Percue (as also stated on your website under 742 Stamps Not Affixed,742.1 Marking &742.2 Parcels Without Postage Stamps) to send my mail via Registered Mail, the post office returned my Registered Mail and shoved it in my Postal Box and unlawfully asking me to provide additional postage.

#1) Registered mail needs to be kept under lock and key even if they are unlawfully asking me to provide additional postage(18USC1726), obstructing mail(18USC1701), defacing mail(18USC1705), extortion by officers/employees(18USC872). Any obstruction equals forfeit of office (18USC2071).

2) I would like ALL parties involved to be fully investigated and would like to be updated on investigation!

3) I also request they need to be re-educated. I am advising to send New Orleans, and all post office services in the Louisiana state and specifically Sabine Parish to be re-educated on Taxe Percue and how to properly handle Registered Mail ASAP!

Thank you

Desired outcome: Re-education and updates of investigation

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3:13 pm EDT
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United States Postal Service [USPS] Prepaid Mail IMM 742.1, 742.2

My prepaid prepaid mail is noted as per the postal codes and is being returned: I note UPU manual, UCC. My prepaid mail returned to me with request for add. postage/ The postal clerks DISREGARD their own federal codes, 18USC1726;18USC1701; 12 Stats Law Ch. 71, Sec 23 37th ConSess111 UPU RL 114 (2.2). My mail isn’t being delivered, it’s ILLEGAL. .

Desired outcome: I want the Post Master/Postmaster General, Louis DeJoy, USPS, to INFORM/educate USPO/USPS agents of prepaid mail and of own codes. I want their agents to stop inhibiting mail Imprison/fine those who do violate their own codes.

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5:13 pm EDT

United States Postal Service [USPS] Package delivery refused

Our rural carrier is not following US Post Office policy to deliver packages. My wife and I have both spoken to the Postmaster for the Hedgesville, WV Post Office. He confirmed if packages are too large to fit in the mailbox, the carrier is required to bring the package to the door if the can pull into your driveway for safety. Today is the 3rd time since January our postal carrier (GINA) has refused to deliver packages to the door even though the driveway is clear to park.

Today I received 3 emails for our package delivery. #1 stated package arrived at Hedgesville Post Office at 5:45AM June 6. #2 stated Package is Out for Delivery at 6:10AM June 6. #3 stated SORRY WE MISSED YOU! June 6, Schedule redelivery! No one had attempted delivery and I went to the Post Office and picked up the package and asked to speak to the Postmaster and was told he is on vacation. USPS Tracking #9400136895234396431918.

To the Hedgesville WV Postmaster: What are you going to do to correct this behavior? If Post Office carriers continue to ignore Post Office Policy and you take no action, we will have no choice but to escalate this issue by inquiry to OPM. Our phone number is [protected], thank you.

Desired outcome: Contact from the Hedgesville Postmaster to discuss what he intends to do to stop this behavior?

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10:55 am EDT
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United States Postal Service [USPS] My mail has been missing

I keep ordering ebt cards ive not receive one since last year 8/5/2021 okay ive sent messages over and over again and no one has adjusted the problems that have been taking place since the shutdowns process has begin ive not received my impact payments unemployment when they shutdown in 2020 my social security card and there has been times credit cards have gone missing in orders now I dont work there so I have no information on whats happening but there is more the one issue happening at the 4530 nw 17th ave location so I need someone to try and find out what is really taking place because I left behind in a spot where I have to move and I aint getting what I need in mail,

Desired outcome: i think there should be a claim to help the customer because they are losing funds in the event ive not got my card im a diabetic and now im not living in the house i was in as of two days ago pls take time to handled this professional

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Update by Browdis Thomas
Jun 06, 2022 11:00 am EDT

ive im really disappointed in whats happening at 4530 nw 17th ave with the huge amounts of missing mail causing a funding issue like for the unknown circumstance of missing employees in the shutdowns process and the confusion that was caused bye where what was going and when

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8:39 pm EDT
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United States Postal Service [USPS] My mail going to the wrong address

my son moved to an apartment, when filling out the change of address papers they said he checked the whole family box, an after that most of my mail has been going to his apartment we have worked with the local post office to get it straighten out an we have been over and over it. they say it's people in pittsburgs office not them

Desired outcome: i would like my address and my son's address straighten out so we each get our own mail ([protected]@windstream.net)

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10:53 am EDT

United States Postal Service [USPS] Lost package

My package 9505513802732124948644 made it to my post office from Arizona and my post office scanned package wrong now my package sits in Gainesville Florida for last 3 Weeks and it should be in Gainesville Texas I have called my local post office and they said they would contact Florida post office and yet my package isn’t left Florida post office stuck in transit for 3 wks

Desired outcome: Please send it back to me

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6:34 pm EDT

United States Postal Service [USPS] failure to leave packages

I reside at 4119 Wears Valley #6 in Sevierville TN 37862 and have had numerous issues with packages that mail person refuses to leave. Newest one is 9405508205499478514009

which says

"Your item is being held at the SEVIERVILLE, TN 37862 post office at 1:32 pm on April 27, 2022. This is at the request of the customer."

I have NEVER seen the mailperson, nor would i tell them that. We also have an office which others leave packages at.

Desired outcome: Start delivering the mail.

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9:49 am EDT
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United States Postal Service [USPS] Stolen money orders

On march 4th 2022 I purchased two money orders from the Citrus Heights P.O I filled out the money orders completely with me being the purchaser and my landlord being the receiver one in the amount of $1000 the other amount was $200 I then put the money orders in an envelope addressed to my landlord placed stamp and put envelope in the out going mail slot inside the post office the same way I do every month to pay my rent. On the 17th of March I received a call from my landlord saying he did not receive the money orders. I took my receipts for the money orders to P.O where purchased and paid to have the money orders tracked . I received copies of the money orders showing that they had been altered refilled out and cashed at the Foothills Farm post office on the 7th of March 2022.(the copies I received it appears to still be able to see the impression of my writing on the checks I do not think they should have been cashed) I followed the instructions that came with the copies I received making copies of the receipts and a written statement and went to mail them to address as per instructions but when I tried to mail it I was told that the zip code nor po. box existed I showed the letter to the PO employee and asked him what he suggested I do he had no advice so I went home and after going online trying to decide and making several calls and getting nowhere I decided to mail it back to the address that sent me the copies .I received an email from them informing me that the money orders had been cashed and there would be no refund given. I found the whole process very unprofessional and unacceptable I feel as though it is quite possible that my money orders never left the post office that they were mailed from.

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Desired outcome: Refund for stolen money orders

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12:10 pm EDT
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United States Postal Service [USPS] Monthly bill delivered completely damaged

Complaint to USPS mail delivery department in Willoughby, OH, 44094

From: Svetlana Zhuravlov at 37911 Ridge Road, Willoughby, OH, 44094

To whom it may concern:

Yesterday, on April 19, 2022, I found a Dominion Gas billing statement in my mailbox delivered completely wet and unusable. What is the most weird and hard to explain is that still sealed bill envelope was put in my mailbox together with other mail items none of which was wet or even moistured. It was Tuesday, the day of the week when we get a lot of junk/commercial mail from local merchandizers. All that junk was absolutely dry, while the envelope with the Bill Enclosed from Dominion Energy sitting in between (literally, inside that pack of other mail items) was completely wet.

How could this happen?

1. It was not raining in Willoughby, OH on April 19, 2022.

2. My mailbox is attached to my house, it is NOT standing at the curb, so the mailman walks and comes to the mailbox in person to put our mail into the mailbox.

3. If this is not enough of evidence, my mailbox is hanging on the house wall -- on the porch under the roof. It never gets wet in any weather. And we remove the incoming mail every day.

If the following may be helpful: we have cameras on our property that showed us that it was a substitute mailman (not our regular mailman) delivering us mail yesterday. Besides, this bill was delivered at least 4 or 5 days later than we usually receive the monthly Dominion Energy Bills.

So, because the bill was delivered late, AND it was delivered absolutely unusable, I will have to request another bill from the Dominion Energy, and I will be late on the current month payment of $107.71. Most likely, I will be charged late fees.

I expect the local USPS delivery office in Willoughby, OH, to take a closer look at my complaint in order to avoid this kind of mishaps in your work in the future. Whoever may have happened to demonstrate such an irresponsible behavior must be taken accountable. Mail is important and its delivery must be trusted only to very responsible postal employees. I also expect to be reimbursed $107.71, considering the unfair penalties and all the embarrassments and hassles that I am going to face now with the Dominion Energy company for not paying my April 2022 bill on time.

Regards,

Svetlana Zhuravlov

Desired outcome: see in the letter above

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3:18 pm EDT

United States Postal Service [USPS] All Post/Mail

Nothing received, despite senders having sent it a week ago. No mail for 72 hours. None, Not even junk.

Desired outcome: ALL of my mail delivered on time.

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4:11 pm EDT
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United States Postal Service [USPS] United States Post Office, Blythe GA. 30805

The post office facility needs some repair work done…..

1) Guard-Rail needs to be repainted.

2) Porch roof needs to be fixed, when raining,

it’s leaks on the lights…

3) The walkway & the landing needs to be steam clean…

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9:11 am EDT
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United States Postal Service [USPS] Package not delivered. Post office not truthful

We have a community mailbox, with two package boxes for larger ones that don’t fit in the box. Was suppose to get a package yesterday, but the carrier claimed he couldn’t deliver because the box wasn’t clear. I live right down the street from that box, it’s never blocked, the street is alway empty. I can see the box from my window, He never even tried to deliver to house or box, never got out of truck, just left. I watched. Called post office, there so rude, the lady said tomorrow keep your box clear and hung up! This has gone on for months with them. Always claim box is blocked, neighbors have cameras it never is, he just sits in truck then leaves, or doesn’t place correct mail in correct boxes. They also have an issue delivering checks we never had an issue getting. This is our paycheck, how we pay bills. Always in informed delivery but never make it here. They tried to convince me informed delivery isn’t reliable but it is, shows me these checks and packages do go to the post office but don’t come here. All we want is honesty and our mail, and for them to apologize and not be so petty when we call. They don’t give option to get ourselves. I’d like my packages delivered the day there suppose to be.

Desired outcome: My packages delivered when suppose to be, an apology. A clear path to resolution so we get our mail. A clear way to submit complaints and get results. Really would just like my mail and not have to constantly chase it.

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11:09 pm EDT

United States Postal Service [USPS] case number [protected] MAIL ISSUES

I’ll include previous case # [protected]

I wrote previously & included the case number above. I have had problems for years in some cases. I have left the courier on many peices of mail DOES NOT LIVE HERE, unknown person,deceased person for #1. Michael Smith

#2. Ryan Ulsh #3.Allan’s & Kevin Biard #4 Jasmine Jackson # 5.Carisa Hall # 6. Theodore Ostrowski

I want mail for

WENDY SMITH

WENDY ULSH

DAVID MILLS

Why, I’m writing is because I get photos of the mail I get each day and although they did scan mail for Ryan Ulsh. Mike Smith , Alana Biard I did not get which is great BUT….. DAVID MILLS DID NOT GET HIS MAIL AND HE WAS SUPPOSED TO.

please help pull this together .

You can reach me at 386.506.1950 which is a new number since I wrote you the first time.

Sincerely Wendy Ulsh

44 Ryecroft Lane

palm coast, Fl

32164

Desired outcome: Resolution to mail problems that are listed above

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10:53 pm EDT
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United States Postal Service [USPS] Rude and unprofessional clerks including postmaster

This is with regards to the misconduct of the employees of the Great Neck Post Office located at 1 Welwyn Rd, Great Neck, NY 11021.

On Monday 3/7/2022, we took passport photo for my daughter which cost $15. The picture was taken by Sue Thomas, we noted to her that the picture had a gray background but Sue Thomas along with Marty who was working that day, both confirmed that if the picture didn’t get accepted, they would give a refund.

On 3/10/2022 (Thursday), we went to the Manhasset Post Office (28 Maple Pl, Manhasset, NY 11030). The staff there was all very courteous and when we handed the application to an employee, David, he said the background was too dark and there was a chance of rejection by passport agency. He informed us to take a new passport photo across the street at Bobs Photo Manhasset (405 Plandome Rd, Manhasset, NY 11030). After we took the new photo, we submitted it along with the passport application at the Manhasset Post Office.

On 3/10/2022 around 3:30pm, we went to the Great Neck Post Office seeking the refund. The staff at Great Neck were confrontational and rude, they loudly questioned why the picture wasn’t accepted and passed it around to other employees claiming the pictures should had been accepted and refused me refund. Carlos (the postmaster) eventually came out and stated that “he is the boss here”, we explained the situation to him again, only seeking for a refund. After a short conversation, Carlos sarcastically said “if it makes you feel any better, here’s $20, take it and go”, he took a $20 bill out of his pocket and handed it to me. I stated that I didn’t want his money and that USPS is the one that needed to refund me but he abruptly left. As we prepare to leave while packing away all the receipts we had, Sue Thomas asked us for a $5 change, I was amazed given the lengthy argument this has been while there were other customers waiting in line. At this point other customers spoke out in agreement with me that Carlos said specifically “take it and go”. As the other customers defended us, Carlos came back out to the room, with both hands pressed and palms touching, made a deep bow and said he was sorry so take the money and go. As I am Asian American, I took that to be a racially motivated gesture to mock me, nonetheless I left to prevent further confrontation.

The employees at Great Neck Post Office did not adhere to the standards of basic customer service but were intentionally rude and actively seeking confrontation with us. There were always complaints about this post office from other residents and it’s well-known within the town of Great Neck. I just hope that this complaint would make the workers understand that their behavior is not just poor customer service, but complete lack of professionalism, common sense and courteous among people.

Desired outcome: The local branch postmaster Carlos fosters toxic environment among the clerks to treat the consumers rudely. His unprofessionalism needs to be escalated to his manager so they are aware of the complaint.

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3:42 am EST

United States Postal Service [USPS] Email from usps

I got a email from usps . Said a order was not being delivered I need to pay 3.00 for a re ship. The order I'm waiting for is from Denmark. Shipped 2-14 . I live in Hamilton,MI 49419. I have heard nothing if I need to pay 3.00 to get my order I will. I do not know if package is lost or just being held. The package is from Hobbii in Denmark. I can not get a hold on any from hobbii or Post nord the company the Shipped. I need to know if lost or damaged. ID #LY209459783DK Pat Aalderink, 3165 44TH st Hamilton ,MI 49419. [protected]@hotmail.com

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5:15 pm EST

United States Postal Service [USPS] Package not delivered

I work from home, was home, was awaiting delivery.

I receive a Text and hear the mail truck drive off "Sorry we missed you"

Should say no attempt was made. Now I have to pick up the package late, can't trust their "re schedule" if they won't knock or ring a door bell.

Address 10129 W Georgia Ave Glendale Arizona

Article number [protected]

Desired outcome: To actually deliver mail.

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7:24 pm EST

United States Postal Service [USPS] Delivery

Every package that I receive will be on track for expected delivery date until it is transferred to the USPS once they have possession the package appears to be in transit for several days until reappearing with tracking information that doesn’t match previous carrier. There is absolutely no reason packages should be In transit at local post office for several days. I have had packages travel the world in quicker time than delivery from USPS.

Desired outcome: Would like to see this addressed with local USPS the person I charge their doesn’t care at all and will time you it’s your problem

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