LivePerson Customer Service Contacts
New York, New York
United States - 10018
250 South Oak Way Green Park, Reading RG2 6UG,
Contacting this company to complain about them continuing to charge a credit card AFTER a cancellation notice / email was sent (per their instructions) is near impossible. You call their number, and you get a text message sent back to you. There is NO LIVE HUMAN to talk with. AVOID this company at all cost. These reviews about fortunetellers is a coverup attempt to hide their bad name.
We were with LivePerson for many several years and decided not to use them in January of 2017. After calling them and asking to cancel our account, they said that we could not cancel for ninety days. This is their policy if you can believe that. We agreed to keep going without a fight and took their product off our website in April of 2017. We realized that they were still billing us in August of 2017 and demanded the charges to be reversed and to stop billing us. We were once again told that we must wait ninety days to cancel our account.
It is now September of 2017 and we're still being billed $45 a month. This amount is more than their advertised amount on their website. We have gone around and around with them and today we've officially filed a complaint with the Better Business Bureau and contacted our credit card company for help. What can a small business do when a huge publicly traded company like this decides to take them hostage? We will take our fight online and make our voices heard! I'm sure that we're not the only small business they are doing this to.
Shame on you Live Person for trapping people into a monthly service. Shame on you for having hostage policies in place that steal from the pockets of hard working companies. You should be ashamed of yourself for making it difficult for people to leave you.
We will continue to spread the word about your bullish tactics and unethical business practices. It starts today and we will make sure the world knows the facts about you before they buy.
It's quite difficult to find their cancellation policies but you can if you dig around. Here they are https://www.liveperson.com/policies/license-agreement
We hope this changes someone's decision to do business with this company.
This site is a fraud, there is absolute no screening of anyone. Anyone lists their profiles claiming to be...
This site is a scam. Programmers from other countries basically India. They lie about there experience. Commit to projects and never provide great quality service sometimes they just back out without telling you. Don't use this site if you need a project. I would just pay the extra money to hire someone local. If you have these guys do it you will 99.9% not be satisfied the money you save you will pay more to have your project redone. Most of the reviews are generate by the experts. Look at the review names you can tell if 100 reviews are by the same person. Also of the Experts have multiple names on the site again you can tell by the responses, the work they submit (look at the properties in Microsoft Office documents) they will show the computer names.
I cant say enough AVOID this site if you don't want to be LIED TO, hire inexperience experts, have late project, get wrong answers
Just not worth it. Plus customer service is not local I assume India. You can not call them They only respond to emails in the middle of the night. They will hold you responsible for invoice impossible to get money back. Don't trust these people with your credit card
Waste of money. Just don't do it.
I just tried this company (they supposedly let you have the first 3 minutes free so you can see if it's any good)...and thank God I didn't pay for it. I searched through their database of psychologists to find the most experienced and knowledgeable-looking one, so I didn't just pick any random person.
This man, who supposedly has a PhD in psychology, was typing like a 13-year-old girl. His typing speed had to be about 10 words per minute (in the chat module, you can see sentences as they're typed out). There were misspelled words, blatant capitalization errors, etc. Now, I'm not just being a grammar Nazi about his bad typing skills. My point is that, in order for this man to truly have a PhD. in psychology, you'd expect him to at least know how to spell. He's had to write a thesis at some point in his life, and several essays, if he truly is a PhD. I strongly suspect that he is not.
Furthermore, besides the fact that the delivery was bad, the actual content of what he was typing to me amounted to absolutely nothing. All he even told me during the entire time I spoke with him is that the only way to know anything for sure is to go physically see a real therapist. Basically, he knew this was a waste of time, but he wanted to keep me on the line so he could charge me more. Any ethical person would have dismissed me right then, because there's nothing more that could be done online. Instead, he directed me to the "Hire Now" button (which is how you start getting charged after your first free few minutes). What was I supposed to hire him for?
Also, LivePerson says that the first 3 minutes are free, blatantly on the page. However, this isn't true: that "psychologist" cut me off and directed me to the payment button after about the first 1.5 to 2 minutes. Thinking back on how it all went down, it's actually hilarious how scammish this is. Basically, this is what happened:
Website says: Join LivePerson now and chat for free with any of our qualified psychologists for the first 3 minutes. Website displays rows and rows of smiling, clean-cut looking psychology graduates with polished-looking credentials.
Then you contact your psych of choice and start your first free 3 minutes, expecting them to at least be on their best behavior for now because this is the moment that determines whether or not you'll decide to pay them. Then...
From the first sentence he types, you strongly suspect that the person who is supposedly a 40-something year old psychology PhD. who takes what he does seriously, is really a 13 year old girl trying to make a few bucks and doesn't take anything seriously at all.
This is how that disheartening conversation went:
Me: Hi. I have a few problems that I wonder if you could help me with...(I describe a list of symptoms at least 2 paragraphs long).
Psych: REally the only way to know for sure is if you go to a counseling center but I can give you FEEdback.
Me: Okay...well...(I describe things some more in detail, at least another paragraph).
Psych: PLEase hire me to continue talking.
He never even acknowledged that he had read what I had written. And then asked me to pay him. Utter ###edness. Who would hire anyone from there, if this is what their top-recommended "experts" are like? I can't imagine they get any more helpful after you've already paid them, if this is all they can manage to even bait you into paying.
A psych at a physical place may be more intimidating and you may have to drive or get driven there, but really, if your only two options are that or online counseling from LivePerson, do the real-world counseling or don't do it at all. I've read other complaints about people getting billed hundreds of dollars from LivePerson without their knowledge for just a few minutes of talking as well, which is another reason why I never gave these people my financial information. And everybody who has ever used a LivePerson service knows that they NEVER give refunds, even if they say they will, or even if they were unjust. They'll never do it, don't expect them to. So, since LivePerson will likely either over-bill you or the psych you speak to will try to keep you on the chat/phone line with their unhelpful, unqualified jibberish to make you pay more, LivePerson probably isn't even cheaper than a real psych. You're paying the same amount (or more) for pure ###.
Seriously, why would you pay for this?
To make things extra-ridiculous, I actually posted one of the problems I intended to speak with the psych about on Yahoo Answers in the Psychology section and, just 20 minutes later, I had 2 insightful responses from people who could actually spell and could believably have a psychology degree. And it was completely free. It also keeps the anonymous, at-home appeal of online therapy because you remain faceless, don't even have to give your real name, and can delete the question soon after if you want to. And you can re-ask it as many times as you want, free.
Yahoo Answers' Psychology section is more useful than Liveperson Counseling. That's really saying something. Don't pay for that sh*t.
They will rip you off. LP Marketer sold me on their product and promised me I was in good hands. When it came...
You may not believe that some experts have thousands of dollars as pending money (claimed as customer did not pay), imagine this big lie, an enterprise like Liveperson is not able to control paid/unpaid transactions for 30, 000 experts or more, it is a very big lie that no one can believe it. And imagine how much money frauds are being deducted from all these hard working experts and some of them are knowledge less as well. I don’t encourage any one to work with them at all; because it is something like gambling “as long as you gamble as more the losses are”.
Liveperson sucks, it supports only the clients and not the experts who work hard. They have a weak payment system who doesn't promise to safeguard experts earnings
Recently needed help with HTML coding. This was urgent and the only option I came across was www.liverperson.com
I chose an expert with excellent reviews. During the first 3 minutes I stated clearly what I needed for this expert. I was assured they have had years of experience. Expert was hired. Long story short, this person didn't seem to know anything about HTML but not until after he was hired for some time.
I requested a refund from Liveperson and they refused. They claimed I should have asked during the free 3 minute period to make sure if the expert can actually help me (I did that). They also claimed no one was stopping me from quiting the session (I did quit but not until after the pay session have started). They also said the expert should be paid for the time they spent with me regardless whether they helped me or not.
It annoys me that Liveperson would support people who are frauds. By not removing this person from their site they are allowing others to be cheated out of their money.
I admit psychic readings can be a bunch of hoop la, but I wanted to warn the community regarding psychic...
Had a reading by eternal insights. I could tell right away this was a script reader who probably had several accounts with liveperson. I rated he/she? With 1 star.. I waited 24 hours and rating was not showing, I contacted liveperson they told me to give it a few more hours to post... The following day my rating still did not show. I contacted liveperson again, they told me that they did not post the rating because the reader was having tech problems when they read for me. I told liveperson that there was no tech problem what so ever. I left because his reading was silly and he was not connecting. They kept insisting that reader was having tech problems and they were not going to post my rating.. I had to demand that they post it, saying it was not fair for readees only seeing the bogus 5 star ratings from the same readees over and over again. I wonder how many times this happens with liveperson not posting the real ratings. It seems eternal insights must have stock in this company, they have been reported as possing as a woman and then a man, and reported for having several accounts, and now liveperson is hiding poor ratings on this reader.. I wonder why
Not only are the psychics really abusive and scam-y, the so-called counselors, who have so-called credentials, really act very incompetent, most of them do anyway.
They are abusive! I tried to get into live chat with 5 in a row tonight and no one would take me and I have worked with someone a couple of times, and they ALWAYS found some way to dump me or to drop the ball when I needed them the most.
I go to them for answers to questions on my life and (not suicidal) and my problems and all I get is anything from "It's all your fault" without an objective viewpoint, to "I'm busy, what do you want?"
I will no longer go there or tell my friends about it, except to tell them RUN; don't go to liveperson.
Credentials or not, liveperson is a place where therapists can have a PARTY abusing clients and messing with their heads!
In fact a friend of mine last spring almost ended her life because a therapist on Liveperson blocked her without telling her why and later acted like nothing happened! I saved her life.
Stay away from Liveperson and join online forums; at least there ppl are forgivable cause they are not slick pro's who think they have a right to mess with our psyches for cheap dollars.
Rosalynda claimed that she could give me detailed information on where to find my lost dog. My question to her was that I wanted specific information - location, landmarks, cross streets, etc. She said "sure - I can do that". I "hired" the expert for a flat fee and was immediately presented with an invoice to confirm.
The information Rosalynda provided was so vague - 15 miles away with an older person.
When I asked for specifics since that is what I requested, she told me I needed to pay her more money. "She was done working for free." Free - nothing. I paid her good money.
I contacted Liveperson.com about this. I requested a refund or at least part of the money back. I was told by their Billing Department that I approved the invoice after I received the reading.
That is a LIE - Rosalynda presented me with an invoice as soon as I went into hire mode. The time stamp on the invoice is over 30 minutes BEFORE I received the "reading" from Rosalynda.
The Billing Department is a joke and Rosalynda may have a "gift" but she scams you by not realling answering your question and then demands more money when pushed to get the information she was hired to provide.
Today I had been con by an "expert" which I had hired at www.liveperson.com to do my c+ assignment as he had promised at a cost of usd30. This "expert" by the name of web designer_programmer or sunny_nu (He had changed to this nick after his con job) had sent me a c+ codes which doesn't work and he claimed it does work on his computer. After I had refused to approve his invoice he started to get pushy and said he will only send me the correct solution after I paid him and gave him a good rating! I can see how this is going, him blackmailing me for more $ perhaps? So I had reported him to liveperson as well as paypal. Guess what, liveperson did have a livechat with me and asked me to wait for their reply. Which I did not receive it till I had contest the invoice in paypal. All this ends today when I had decided to let paypal decide on the outcome which I shouldn't have. Anyway, I can see that i'm bound to lose the usd30 as this was clearly a scam by liveperson website. I had went to check out the reviews of the "expert" and realised i'm not the only one who was con by him. Thus, I hope someday someone or some authority will take action and investigate this matter as it is clearly not in my league to take them on. I'm just another consumer... I hope the people who had seen this will heed my advise, not to succumb to temptation and engage any "expert" help and get your money con. If you need help, a local forum would be a better choice than talking to sweet-talkers who are not what they claimed to be... Bsc, prof... My foot.
Robin Bluedragon harassed me on LivePerson.com. He sent me messages that were rude and mean spirited. I was so disturbed by it that I ended up cancelling my account there, and I don't even know him! He's a supposed "psychic" on that website but he goes out of his way to insult clients. He's a fraud and he should be barred from giving "psychic readings" to the public and stealing their money. Apparently I'm not the first to report his behavior, either. He needs to leave.
I used this service several times and all results were similar. They scam you by either typing really slow...
As client, I tried to connect to Expert Moonie Kwe for her services as Moonie Kwe appeared a...
I have had many readings over the last year on this site and alot of the experts are just not gifted at all...