SUBMIT A COMPLAINT

uSell.comcomplete scam

1

I sent in a small box of phones to usell after they sent me a quote for the phones. About a month later, they sent me a check for all of the cheap phones and none of the iphones that I sent in. After sending a complaint to their complaints email address and getting a response a week later, usell told me they did not receive any of the iphones. How could that be true as all of the phones were packaged together? Usell just did not want to pay me for the more expensive phones. From doing more research on the company, this seems like a standard business practice of theirs. It is also borderline stealing! They do a great job protecting themselves as they do not have any phone numbers you can call, no company address, and no way to log into an account on their website (even though they give you an account id for a user login). I would stay clear of this company and their horrible business practices.

Responses

  • Us
    uSell Feb 08, 2011

    Hi...uSell here. Thanks for posting. It's a little tough for us to help you resolve this issue in this forum, since we can't look up your account to see what's going on. I wouldn't want to ask you to post any personally identifiable information here, but if you'd be so kind as to email [email protected], mention your post on this site, and provide us with your name, email, and phone number, we will certainly do our best to address your concerns. But without knowing who you are or when this happened it's hard to assist! We'd like to help you out and make your experience with uSell a positive one, so I hope you'll contact us soon.

    0 Votes
  • Na
    natelan Feb 12, 2011

    Usell.com also defrauded me. I sent them a Samsung Memoir, which they quoted at 70 dollars, and then they sent me a check for 18 dollars instead.

    When I emailed them, they claimed that I sent them a Samsung Behold, which is a totally different phone. I have never owned a Samsung Behold. They lied, they stole, they cheated.

    They eventually stopped answering my email and refused to give me any phone numbers or addresses to escalate the issue.

    Whenever a class action lawsuit opens up, I want to be a part of it.

    Lawyers, my email address is [email protected] and I am willing to appear in court. Thank you.

    0 Votes
  • BiG Money Feb 13, 2011

    Here's how it works:

    1) Find the manufacturer or the name and model number on your phone. Then, use our search tool to find your phone. If you have more than one unwanted phone to sell, just click the 'Add Phones' button on the Quote Page. More phones = more money. And that's a good thing.

    2) Make sure you enter your email, so we can keep you up-to-date through the process. And don't forget your shipping info so we can send you a free, postage-paid insured and secure return mailer for your phones.

    3) When you're done, click on 'Checkout' and, congratulations, you've sold us your phones!

    4) We'll send you your uSell Cash-for-Cell Kit in the mail. Just place your phones inside the prepaid mailer and drop it off at any USPS location. Once we receive your phones and match them to the info you provided and make sure they work, we'll email you confirmation that your check is on its way.

    Note: please do not send your chargers, accessories or extra packaging materials. Your phones are all we need.

    So what happens to your phone, then?

    Our approach to recycling cell phones can be summed up in two words, secure and sustainable. First, we securely erase any data left on your old cell (we guarantee the best personal data protection in the industry) and then refurbish your phone to try to make it reusable. If that's not possible, we take the phone apart and properly recycle each piece. We have a 0% waste policy, so you'll never have to worry about your cell being tossed into a landfill.
    7 mins ago by BiG Money 0 Votes
    My experience was very positive. I was impressed and really happy with the amount I received. I will definitely recommend you to my peers."
    --Terrance C., Manassas, VA

    "I was very pleased with your service and the experience. I have already requested another kit and will be telling my friends."
    --Mickey G., Sebastian, FL

    "Shortly after I sent in my phones, I received a payment of $205! My experience with uSell was great!"
    --Josie W., Los Angeles, CA

    1 Votes
  • BiG Money Feb 13, 2011

    So just who is uSell? Glad you asked.

    We read a statistic one day that over 130 million cell phones are replaced every year in the United States. Yet only a small percent of those are recycled.

    Well, needless to say, that got us thinking. Our company, uSell, is the result of us asking ourselves what can we do to help solve the problem.

    With new phone models, operating systems and features coming out faster than you can blink an eye, consumers are upgrading their cells more frequently than ever before. And, that means, too often, unwanted cell phones are tossed in the junk drawer and then forgotten about.

    Based on EPA estimates, over a billion wireless phones are gathering dust in households across the US and will likely end up in landfill, rather than being reused or recycled.

    Our approach is simple: recognize the value of these electronic devices, offer cash incentives for customers to sell their phones, and then refurbish them, so they can be reused by people who need them most around the world.

    We're pioneers in the buy-back-cell-phone market and offer solutions to consumers for the recycling of used personal electronics. And because we want to do this right, we're focused on making our service easy and reliable for our customers and, most importantly, good for the environment.

    0 Votes
  • BiG Money Feb 13, 2011

    Cell Phones Terms And Conditions
    The following Terms and Conditions govern each transaction between you and uSell and are legally binding on you as a user of the uSell web site and/or as a customer of uSell. Your use of the uSell web site indicates your acceptance of these Terms and Conditions. Use of uSell.com may be terminated or suspended for noncompliance of these Terms and Conditions. In addition, use of this site can be terminated for any reason we deem necessary, at our sole discretion, to protect ourselves and/or other users of the site.

    Requirements for Use and Transactions
    You warrant to uSell that you have;
    provided us complete and accurate information to include your name, mailing address and e-mail; and
    good and marketable title to the property you send in; and
    full authority to sell and transfer said property; and that
    said property is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; and that
    said property is not from, or the result of, illegal activity in this country or any other country; and that
    you are at least eighteen (18) years of age; and that
    any transaction initiated by you will not cause uSell to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of the U.S., any state or any foreign country; and that
    you are the actual legal owner of any and all property offered to be sold to uSell and you are acting on your own behalf.
    Guarantee Against Loss/Limitation of Liability
    In the event you properly use our provided Cash-for-Cell Kit and mailing label, and your shipment is initially scanned by the carrier, your items will be insured against loss for up to $100. If you wish to insure your shipment for more than $100, you may do so at your own expense with the United States Postal Service at any Post Office. uSell utilizes the services of third party carriers such as the United States Postal Service and their tracking applications will be the sole proof that your items were shipped to uSell. In the event you use your own packaging, you must insure your property with the carrier for its full value and if it is lost or stolen prior to reaching uSell you must make a claim against the carrier. uSell reserves the right to reject delivery of any uSell return Cash-for-Cell Kit or package that appears to be damaged, opened, or tampered with. uSell will have no liability to you for any such attempted delivery or return of any such items.
    Except as expressly provided in these terms and conditions, uSell will have no liability to you whatsoever, whether arising in connection with your use of the uSell Web site, a return mailer, loss of phone or any other property or for any other reason, including, without limitation, uSell’s own acts or omissions. In no event will uSell's liability to you exceed One Hundred Dollars ($100.00). uSell will not be liable to you for any damages, including but not limited to, incidental, consequential, punitive, loss of profit or opportunity, other than as expressly set forth in these Terms and Conditions. By submitting your items, you explicitly and expressly accept this limitation of liability.
    In order to receive a loss guarantee payment or other remuneration from uSell, you must submit a claim form provided by uSell and certain other documentation. You may submit a claim form any time after at least thirty (30) days after the date of shipment. Failure to comply with these requirements will constitute a waiver by you, and result in the denial by uSell of your claim.

    Product Appraisal, Valuation and Transaction Acceptance
    Pricing quoted at uSell.com is valid when:
    uSell receives phones for appraisal at our processing facility within 15 days from the date a registered customer receives a quote via the uSell Web site; and
    phones shipped are in working condition and meet the following criteria:
    a. phones are the age, make and model you received a quote for; and
    b. phones power-up and make an industry standard test call from our processing facility; and
    c. phones are not broken, crushed, water damaged or have broken LCD's; and
    d. plastic cases are complete and intact.
    If any of the above criteria are not met upon appraisal, uSell reserves the right to alter the quoted price, which may include reducing the actual price paid to zero ($0). Regardless of the actual appraised price, we cannot return any phones to you. The shipment of your phone(s) confirms your acceptance to have your phones appraised and processed. By sending your phones to us, you agree to accept our appraisal of them and either:
    our payment amount to you; or
    if we find your phones to have no value, our recycling them responsibly on your behalf.
    Each mobile phone must have a valid Electronic Serial Number (ESN) or International Mobile Equipment Identity (IMEI). Phones with outstanding balances associated with the ESN number, or listed as lost or stolen cannot be accepted for sale but will be recycled responsibly. Battery chargers and related accessories have no value; please do not sent them to us.

    Removing Data from Your Phone
    uSell’s standard practice is to remove all data and/or stored files from your phone; however, uSell makes no guarantee that it will do so. Before shipping your phones, you should remove all data which may include, but is not limited to: phonebook information, personal codes, e-mail addresses, personal addresses, IM addresses, photos, and downloaded files. By sending uSell your phone, you agree to release us from any claim as to the product, the data stored in such product, or any information on any media used in conjunction with the product. uSell is not responsible for any loss suffered by you due to any data that is not erased from the device and transferred to a third party.

    Deactivation of Phones Prior to Shipping
    It is the user's responsibility to deactivate service on all mobile phones prior to shipping to uSell. uSell will not be responsible for airtime or any other charges accrued prior to, during, or after any transaction. It is the responsibility of the original user and wireless carrier/service provider to resolve payment issues regarding any and all carrier-based service charges.

    Payment Procedures
    A check is mailed to you upon appraisal of your phones at our processing facility.

    Choice of Law, Waiver, and Claims
    You expressly agree that these Terms and Conditions, and all uSell transactions, will be exclusively governed by the laws of the State of Florida without regard to its conflict of law provisions. uSell’s failure to exercise or enforce any right or provision of these Terms and Conditions will not be deemed to be a waiver of such right or provision. If any of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other terms and conditions will remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Cash-for-Cell Kit or otherwise with uSell must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any such claim or cause of action must be filed in the State or Federal Courts of Broward County, Florida. uSell will be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed or attempted to be filed in any jurisdiction outside of Broward County, Florida, including but not limited to, attorney's fees incurred by uSell.

    Indemnification
    You agree to indemnify and hold harmless uSell against any and all liability, claims, suits, losses, costs and legal fees (paid in advance) caused by, arising out of or resulting from any breach or claimed breach by you of these Terms and Conditions, including claims brought by third parties. You further warrant that you will fully defend, protect, indemnify, and hold harmless uSell and its lawful successors and assigns from any adverse claim thereto.

    Copyright /Trademark Notice
    uSell.com is owned and operated by uSell. Materials on this site, unless otherwise specified, including the text, site design, logos, graphics, icons, images as well as the selection, assembly and arrangement thereof, are the sole property of uSell. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
    4 mins ago by BiG Money 0 Votes
    Cell Phones Terms And Conditions
    The following Terms and Conditions govern each transaction between you and uSell and are legally binding on you as a user of the uSell web site and/or as a customer of uSell. Your use of the uSell web site indicates your acceptance of these Terms and Conditions. Use of uSell.com may be terminated or suspended for noncompliance of these Terms and Conditions. In addition, use of this site can be terminated for any reason we deem necessary, at our sole discretion, to protect ourselves and/or other users of the site.

    Requirements for Use and Transactions
    You warrant to uSell that you have;
    provided us complete and accurate information to include your name, mailing address and e-mail; and
    good and marketable title to the property you send in; and
    full authority to sell and transfer said property; and that
    said property is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; and that
    said property is not from, or the result of, illegal activity in this country or any other country; and that
    you are at least eighteen (18) years of age; and that
    any transaction initiated by you will not cause uSell to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of the U.S., any state or any foreign country; and that
    you are the actual legal owner of any and all property offered to be sold to uSell and you are acting on your own behalf.
    Guarantee Against Loss/Limitation of Liability
    In the event you properly use our provided Cash-for-Cell Kit and mailing label, and your shipment is initially scanned by the carrier, your items will be insured against loss for up to $100. If you wish to insure your shipment for more than $100, you may do so at your own expense with the United States Postal Service at any Post Office. uSell utilizes the services of third party carriers such as the United States Postal Service and their tracking applications will be the sole proof that your items were shipped to uSell. In the event you use your own packaging, you must insure your property with the carrier for its full value and if it is lost or stolen prior to reaching uSell you must make a claim against the carrier. uSell reserves the right to reject delivery of any uSell return Cash-for-Cell Kit or package that appears to be damaged, opened, or tampered with. uSell will have no liability to you for any such attempted delivery or return of any such items.
    Except as expressly provided in these terms and conditions, uSell will have no liability to you whatsoever, whether arising in connection with your use of the uSell Web site, a return mailer, loss of phone or any other property or for any other reason, including, without limitation, uSell’s own acts or omissions. In no event will uSell's liability to you exceed One Hundred Dollars ($100.00). uSell will not be liable to you for any damages, including but not limited to, incidental, consequential, punitive, loss of profit or opportunity, other than as expressly set forth in these Terms and Conditions. By submitting your items, you explicitly and expressly accept this limitation of liability.
    In order to receive a loss guarantee payment or other remuneration from uSell, you must submit a claim form provided by uSell and certain other documentation. You may submit a claim form any time after at least thirty (30) days after the date of shipment. Failure to comply with these requirements will constitute a waiver by you, and result in the denial by uSell of your claim.

    Product Appraisal, Valuation and Transaction Acceptance
    Pricing quoted at uSell.com is valid when:
    uSell receives phones for appraisal at our processing facility within 15 days from the date a registered customer receives a quote via the uSell Web site; and
    phones shipped are in working condition and meet the following criteria:
    a. phones are the age, make and model you received a quote for; and
    b. phones power-up and make an industry standard test call from our processing facility; and
    c. phones are not broken, crushed, water damaged or have broken LCD's; and
    d. plastic cases are complete and intact.
    If any of the above criteria are not met upon appraisal, uSell reserves the right to alter the quoted price, which may include reducing the actual price paid to zero ($0). Regardless of the actual appraised price, we cannot return any phones to you. The shipment of your phone(s) confirms your acceptance to have your phones appraised and processed. By sending your phones to us, you agree to accept our appraisal of them and either:
    our payment amount to you; or
    if we find your phones to have no value, our recycling them responsibly on your behalf.
    Each mobile phone must have a valid Electronic Serial Number (ESN) or International Mobile Equipment Identity (IMEI). Phones with outstanding balances associated with the ESN number, or listed as lost or stolen cannot be accepted for sale but will be recycled responsibly. Battery chargers and related accessories have no value; please do not sent them to us.

    Removing Data from Your Phone
    uSell’s standard practice is to remove all data and/or stored files from your phone; however, uSell makes no guarantee that it will do so. Before shipping your phones, you should remove all data which may include, but is not limited to: phonebook information, personal codes, e-mail addresses, personal addresses, IM addresses, photos, and downloaded files. By sending uSell your phone, you agree to release us from any claim as to the product, the data stored in such product, or any information on any media used in conjunction with the product. uSell is not responsible for any loss suffered by you due to any data that is not erased from the device and transferred to a third party.

    Deactivation of Phones Prior to Shipping
    It is the user's responsibility to deactivate service on all mobile phones prior to shipping to uSell. uSell will not be responsible for airtime or any other charges accrued prior to, during, or after any transaction. It is the responsibility of the original user and wireless carrier/service provider to resolve payment issues regarding any and all carrier-based service charges.

    Payment Procedures
    A check is mailed to you upon appraisal of your phones at our processing facility.

    Choice of Law, Waiver, and Claims
    You expressly agree that these Terms and Conditions, and all uSell transactions, will be exclusively governed by the laws of the State of Florida without regard to its conflict of law provisions. uSell’s failure to exercise or enforce any right or provision of these Terms and Conditions will not be deemed to be a waiver of such right or provision. If any of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other terms and conditions will remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Cash-for-Cell Kit or otherwise with uSell must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any such claim or cause of action must be filed in the State or Federal Courts of Broward County, Florida. uSell will be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed or attempted to be filed in any jurisdiction outside of Broward County, Florida, including but not limited to, attorney's fees incurred by uSell.

    Indemnification
    You agree to indemnify and hold harmless uSell against any and all liability, claims, suits, losses, costs and legal fees (paid in advance) caused by, arising out of or resulting from any breach or claimed breach by you of these Terms and Conditions, including claims brought by third parties. You further warrant that you will fully defend, protect, indemnify, and hold harmless uSell and its lawful successors and assigns from any adverse claim thereto.

    Copyright /Trademark Notice
    uSell.com is owned and operated by uSell. Materials on this site, unless otherwise specified, including the text, site design, logos, graphics, icons, images as well as the selection, assembly and arrangement thereof, are the sole property of uSell. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
    3 mins ago by BiG Money 0 Votes
    Cell Phones Terms And Conditions
    The following Terms and Conditions govern each transaction between you and uSell and are legally binding on you as a user of the uSell web site and/or as a customer of uSell. Your use of the uSell web site indicates your acceptance of these Terms and Conditions. Use of uSell.com may be terminated or suspended for noncompliance of these Terms and Conditions. In addition, use of this site can be terminated for any reason we deem necessary, at our sole discretion, to protect ourselves and/or other users of the site.

    Requirements for Use and Transactions
    You warrant to uSell that you have;
    provided us complete and accurate information to include your name, mailing address and e-mail; and
    good and marketable title to the property you send in; and
    full authority to sell and transfer said property; and that
    said property is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; and that
    said property is not from, or the result of, illegal activity in this country or any other country; and that
    you are at least eighteen (18) years of age; and that
    any transaction initiated by you will not cause uSell to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of the U.S., any state or any foreign country; and that
    you are the actual legal owner of any and all property offered to be sold to uSell and you are acting on your own behalf.
    Guarantee Against Loss/Limitation of Liability
    In the event you properly use our provided Cash-for-Cell Kit and mailing label, and your shipment is initially scanned by the carrier, your items will be insured against loss for up to $100. If you wish to insure your shipment for more than $100, you may do so at your own expense with the United States Postal Service at any Post Office. uSell utilizes the services of third party carriers such as the United States Postal Service and their tracking applications will be the sole proof that your items were shipped to uSell. In the event you use your own packaging, you must insure your property with the carrier for its full value and if it is lost or stolen prior to reaching uSell you must make a claim against the carrier. uSell reserves the right to reject delivery of any uSell return Cash-for-Cell Kit or package that appears to be damaged, opened, or tampered with. uSell will have no liability to you for any such attempted delivery or return of any such items.
    Except as expressly provided in these terms and conditions, uSell will have no liability to you whatsoever, whether arising in connection with your use of the uSell Web site, a return mailer, loss of phone or any other property or for any other reason, including, without limitation, uSell’s own acts or omissions. In no event will uSell's liability to you exceed One Hundred Dollars ($100.00). uSell will not be liable to you for any damages, including but not limited to, incidental, consequential, punitive, loss of profit or opportunity, other than as expressly set forth in these Terms and Conditions. By submitting your items, you explicitly and expressly accept this limitation of liability.
    In order to receive a loss guarantee payment or other remuneration from uSell, you must submit a claim form provided by uSell and certain other documentation. You may submit a claim form any time after at least thirty (30) days after the date of shipment. Failure to comply with these requirements will constitute a waiver by you, and result in the denial by uSell of your claim.

    Product Appraisal, Valuation and Transaction Acceptance
    Pricing quoted at uSell.com is valid when:
    uSell receives phones for appraisal at our processing facility within 15 days from the date a registered customer receives a quote via the uSell Web site; and
    phones shipped are in working condition and meet the following criteria:
    a. phones are the age, make and model you received a quote for; and
    b. phones power-up and make an industry standard test call from our processing facility; and
    c. phones are not broken, crushed, water damaged or have broken LCD's; and
    d. plastic cases are complete and intact.
    If any of the above criteria are not met upon appraisal, uSell reserves the right to alter the quoted price, which may include reducing the actual price paid to zero ($0). Regardless of the actual appraised price, we cannot return any phones to you. The shipment of your phone(s) confirms your acceptance to have your phones appraised and processed. By sending your phones to us, you agree to accept our appraisal of them and either:
    our payment amount to you; or
    if we find your phones to have no value, our recycling them responsibly on your behalf.
    Each mobile phone must have a valid Electronic Serial Number (ESN) or International Mobile Equipment Identity (IMEI). Phones with outstanding balances associated with the ESN number, or listed as lost or stolen cannot be accepted for sale but will be recycled responsibly. Battery chargers and related accessories have no value; please do not sent them to us.

    Removing Data from Your Phone
    uSell’s standard practice is to remove all data and/or stored files from your phone; however, uSell makes no guarantee that it will do so. Before shipping your phones, you should remove all data which may include, but is not limited to: phonebook information, personal codes, e-mail addresses, personal addresses, IM addresses, photos, and downloaded files. By sending uSell your phone, you agree to release us from any claim as to the product, the data stored in such product, or any information on any media used in conjunction with the product. uSell is not responsible for any loss suffered by you due to any data that is not erased from the device and transferred to a third party.

    Deactivation of Phones Prior to Shipping
    It is the user's responsibility to deactivate service on all mobile phones prior to shipping to uSell. uSell will not be responsible for airtime or any other charges accrued prior to, during, or after any transaction. It is the responsibility of the original user and wireless carrier/service provider to resolve payment issues regarding any and all carrier-based service charges.

    Payment Procedures
    A check is mailed to you upon appraisal of your phones at our processing facility.

    Choice of Law, Waiver, and Claims
    You expressly agree that these Terms and Conditions, and all uSell transactions, will be exclusively governed by the laws of the State of Florida without regard to its conflict of law provisions. uSell’s failure to exercise or enforce any right or provision of these Terms and Conditions will not be deemed to be a waiver of such right or provision. If any of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other terms and conditions will remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Cash-for-Cell Kit or otherwise with uSell must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any such claim or cause of action must be filed in the State or Federal Courts of Broward County, Florida. uSell will be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed or attempted to be filed in any jurisdiction outside of Broward County, Florida, including but not limited to, attorney's fees incurred by uSell.

    Indemnification
    You agree to indemnify and hold harmless uSell against any and all liability, claims, suits, losses, costs and legal fees (paid in advance) caused by, arising out of or resulting from any breach or claimed breach by you of these Terms and Conditions, including claims brought by third parties. You further warrant that you will fully defend, protect, indemnify, and hold harmless uSell and its lawful successors and assigns from any adverse claim thereto.

    Copyright /Trademark Notice
    uSell.com is owned and operated by uSell. Materials on this site, unless otherwise specified, including the text, site design, logos, graphics, icons, images as well as the selection, assembly and arrangement thereof, are the sole property of uSell. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

    0 Votes
  • Ij
    Ijournalist Feb 21, 2011

    I'm a journalist. I saw usell on tv but after much research and reading so many complaint posts (this isn't the only post) I decided not to do business usell.com. I have several iphones-- does anyone know of any legitimate alternatives? thanks!

    0 Votes
  • Ma
    marvinzmartian Mar 25, 2011

    this a true scam they dont tell you that info before you ship it .. this is a rip off i sent a phone in to them and was quoted 34.00 .. after emailing them about where the check was they sent a email stating it was damaged .. i checked the phone myself and i used it there was no problem with the phone . usell sent a email back saying it was broke which it was ### the phone worked and nothing was wrong with it .. here are the emails they sent


    One Cash-for-Cell Kit coming your way
    From:
    "[email protected]" <[email protected]>
    View Contact
    To: [email protected]


    You want a Cash-for-Cell Kit? You got it.

    Thanks for requesting your free postage-paid Cash-for-Cell Kit. We're on it and it'll go out in the mail today.

    Thanks,

    Doug Feirstein
    CEO
    www.uSell.com

    Please do not reply to this email. To connect with someone in our Customer Support area, email us at [email protected]


    Mon, January 31, 2011 4:23:10 PM
    Your Cash-for-Cell Kit is on its way
    From:
    "[email protected]" <[email protected]>
    View Contact
    To: [email protected]


    We just sent you your postage-paid mailer.
    Oh, you're welcome.

    It's like Christmas, Hanukkah and Kwanza all rolled into one. Let's face it; getting your hands on that shiny uSell mailer is enough to make anyone feel a little giddy.

    And for good reason: 1) Once you place your cell phones inside the 6 x 9 green mailer, it won't be long until you say, "Hello, extra cash." And 2), Recycling your cell is an environmental good deed. And who couldn't use a little positive karma these days?

    Thanks,

    Doug Feirstein
    CEO
    www.uSell.com

    Please do not reply to this email. To connect with someone in our Customer Support area, email us at [email protected]


    Wed, February 9, 2011 1:01:17 PM
    Almost done!
    From:
    "[email protected]" <[email protected]>
    View Contact
    To: [email protected]


    We're processing your order as we speak.

    We're just dotting our I's and crossing our T's to make sure your phones match your information and the quote you received. When that's done, we'll send you an email letting you know it's "check time."

    In the meantime, pat yourself on the back for being so environmentally cool. And spread the word to your friends and get them to do the same!

    Thanks,

    Doug Feirstein
    CEO
    www.uSell.com

    P.S. Your check amount may be different than the quote you received if you sent in fewer phones or a different cell make or model than what was quoted.

    Please do not reply to this email. To connect with someone in our Customer Support area, email us at [email protected]


    Thu, February 10, 2011 11:16:09 AM
    Look on the bright side
    From:
    "[email protected]" <[email protected]>
    View Contact
    To: [email protected]


    We can't give you money for your phones.
    But we will recycle them for you for free.

    Darn, your phones have no value. We understand this might be a bit disappointing to hear so please allow us to explain. Unfortunately, they may not have powered up, they may have been cracked or had a badly damaged screen or, they just may not have had any resale value because they're obsolete models.

    But, good news. We'll recycle them for you free of charge so you can sleep well at night knowing they haven't ended up in a landfill. Now that's worth something, right?

    Thanks,

    Doug Feirstein
    CEO
    www.uSell.com

    P.S. Have other environmentally conscious friends? Tell them about us and we'll recycle their phones too.

    Please do not reply to this email. To connect with someone in our Customer Support area, email us at [email protected]

    a little disapointed my ### i am pissed off this is a con job extra money my ###, , i am getting in touch with the attorney general office and contacting a attorney to file a class action law suit against this company..
    please check this post later to whom people have been ripped off or contact me at [email protected]

    0 Votes
  • Sc
    scammed by usell Apr 07, 2011

    They are scam artist. Told us my nearly new blackberry pearl flip phone wasn't worth anything and that they would recycle it for me. It was in perfect condition when I mailed it. I filed a complaint with the FTC and BBB.

    0 Votes
  • Ma
    marvinzmartian Apr 07, 2011

    i see usell bit someone else now they want our information so they can contact us, dont give these thieves any personel info you do that they might use ur info for illegal gains .. i dont trust this company, word is this guy that owns it was convicted of a gold buying scam as to someone who posted earlier did his homework on this company... i am checking into filing a class action suit against usell .. if anyone is intresred in filing a class a class action suit pleas email me with you email address @[email protected]

    0 Votes
  • Us
    Usells a fraud Jan 04, 2013

    All usell can say is email us and we will fix I've never used them but know someone who has and they had all of the same problems use Gazelle.com its who I use no problems usell will be brought down how they can say a 4month old samsung galaxy 4 was broken when it was like knew is ridiculous all there doing is taking peoples money we have done several"test" to check there truthfullness by sending in totaly NEW PHONES never used and documented the whole process with video only to be told our brand new never used phones wereworthless HA jokes on them we our joing in class action suit have contacted multiple organizations regarding this matter including FTC who were helpfull and the bbb wich is a joke we have multiple videos of exactly what phones were sent and in what condition only to be told they were worthless DO NOT USE usell might as well be called ushipusyourmoney

    0 Votes
  • Dw
    DWade Dec 03, 2014

    My email is [email protected] I was to also scammed by usell and If there is a class action law suit I would love to be a part of it.

    0 Votes

Post your comment