USAA (United Services Automobile Association) — auto insurance
Our car was hit from behind by a driver who was a member of USAA. The police were called and they confirmed that we were hit from behind and the other driver was following too close. We exchanged information and filed the following claim with USAA:
Shawna Shelton, USAA Adjuster
Claim #: [protected]
Policy owner: P. Wright
Driver: J. Wright
email for claim:
We contacted USAA 11 times over the course of 2 weeks. They kept saying the adjuster, Shawna Shelton, would contact us. We insisted on speaking to someone, but they kept saying the claim was pending and they were waiting for the report. After 2 weeks, we finally got a person at USAA to admit that they had the report after the first few days but they were just stalling. Shawna Shelton finally sent an email (after business hours, so we couldn't call her back until the next day) that the claim had been denied, but they gave no reason.
This company is unethical and resorts to fraud. They lied to us in every conversation and even kept getting our names wrong. It seemed like they were intentionally causing problems. This company was once alright, but now they are just criminal, taking advantage of service men and women.