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USA Gundam Store
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USA Gundam Store Reviews 6

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3:08 pm EST
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USA Gundam Store Do not do business with this company!

I placed an order for $117 which they did not fulfill and they chose to cancel. After I reported them for this action they decided to delete my account and removed my rewards which I had previously gained after hundreds of dollars in many orders. This company has shown a clear indication of just not caring about a customer nor do they intend to properly deliver on promised rewards for ordering from them. They continue to email me sales every day, but they clearly do not want any further business from me after they screwed me over on an order. Do NOT give this company any business, they do not deserve it.

Recommendation: Avoid this company, there are many alternatives out there.

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USA Gundam Store Complaints 5

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8:53 pm EDT
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Last Saturday, August 12th I made my first (and last order) which I regret. Their shipping policy says 2-3 days so I emailed them at the end of the 3rd day. Adriel replied with a canned answer, without looking at my order number, and told me I had to wait 2-3 days. I demanded a proper answer, a shipping date or a refund if they couldn't deliver (all item...

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USA Gundam Store Missing order with no response from vendor

Missing order with no response from vendor. On 5/26 I placed an order, for which $40.97 was immediately deducted from my account, I have contacted them twice asking about the status, and finally again on 6/3 telling them to cancel my order. There has been no communication from the vendor except for advertising. At this point, I just want my $40.97 back. During this time, I attempted more that 30 times to call the vendor, and each time, the phone had a busy signal.

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A. Considine
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no communication, tried to cancel my order it was a birthday gift for my bestfriend it took way too long to even ship no one responds to my emails may 9th i ordered for my bestfriends birthday . it said ships 3 to 7 days . i emailed after ten days to see what was taking so long and got no answer .i emailed after 10 days trying to cancel my order twice and got no reply 16 days later my order ships when i asked to cancel twice .

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S. O'Hara
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During the 7 weeks from date of placing the order to today, I received only 1 communication from the merchant and still haven't received my order. I placed an order on May 2. On May 16th, I emailed asking when the order will ship. I emailed again on May 19th asking about the status and started a dispute with my credit card company.. On May 20th, Josh responded one of my items was a preorder and it just came in so it will ship together. I canceled the dispute. I waited and still didn't receive the order. On June 3rd, I emailed again asking when it will ship. There was no response. On June 19th, I emailed again stating I didn't receive the order. I re-disputed and have put in this ComplaintsBoard.com complaint.

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USA Gundam Store Customer service unresponsive and pre-order items have still not shipped

Customer service unresponsive and pre-order items have still not shipped. I purchased a pre-order item from this store on March 10th which was supposed to be shipped out by the end of April according to the store's website. I have emailed the store since to check on the status of the shipment and have been informed that it was on its way to their warehouse on March 23rd, then got stuck in Miami due to the lockdown on April 8th, which is completely understandable. However, Miami has reopened since and I received no response from customer service to any emails I sent (on May 17th, and on June 3rd) asking for information.

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A. Kuhlman
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Very delayed order fulfillment of an already available elsewhere item with no response or indication of when. Pre-order placed for item SKU on July 6. Product released early December. Expected a 1 to 2 month delay in shipping to the US. When inquired in February, response confirmed my expectation of a delay. Product has been shipping direct from Japan since then from other retailers. It has been two months since, so I sent an email regarding the status of the order and to request a refund earlier this month, with a follow-up email two weeks after. Neither have received responses. Attempted to call them today and the phone line seems to be disconnected, despite using the number largely displayed on all pages of the store. (which given the current situation and the closing of physical stores, may or may not be related, but brings doubt.) As an addition, pre-order items state their month of release on the item's page usually; the store page for the product in question still states the month as March while still being out of stock as of this post. Item has not been processed for shipping or placed in post. I understand that, as of right now, there is a pandemic going on and to expect delays. However, there were statements that the warehouse will still be open and operational, as well as orders still being fulfilled. (Quite a few actually, the multiple digital flyers have been stating as such.) Order placed Saturday July 6th at 12:26 for $168.87.

Is USA Gundam Store Legit?

USA Gundam Store earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: USA Gundam Store stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights USA Gundam Store's reputation as a trustworthy leader in their field. Customers can rely on USA Gundam Store's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for USA Gundam Store. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 80% of 5 negative reviews, USA Gundam Store is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Usagundamstore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Usagundamstore.com you are considering visiting, which is associated with USA Gundam Store, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

USA Gundam Store website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Usagundamstore.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Usagundamstore.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from USA Gundam Store.

However ComplaintsBoard has detected that:

  • We have detected an internal review system on USA Gundam Store's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
  • We conducted a search on social media and found several negative reviews related to USA Gundam Store. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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USA Gundam Store i paid $12 for a 3 - 7 day shipping guarentee on April 21st

i paid $12 for a 3 - 7 day shipping guarentee on April 21st. it is now monday may 4th, i sent them an email and tried calling them with no reply i purchased a gundam model on there website for around $60 which included a $12: 3 - 7 day shipping fee. so i waited and waited and finally i called on April 27th and they said it was shipping, ok. so now its monday May 4th, i still dont have the item i purchased and i emailed them twice and called 3 times with no amswer! i am willing to wait if the item has not gotten to me yet because i want the item over the refund i dont care but if the the item never comes i feel ripped off and want my money back. my order # is

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USA Gundam Store Ordered 2 anime figures on 3/16

Ordered 2 anime figures on 3/16. 2 months later, still not getting them. I need full refund ASAP. I ordered 2 anime figures more than 2 months ago on 3/16 which were showing "in stock" on their website. Later when I was calling check status, found out one of them was still on its way to their warehouse. After 2 months, I still have not received my order and I could neither reach anyone from their customer service phone number. Later after many tries, on 5/20, they sent me email told me 1 anime figure was lost during shipping. Then I asked for a full refund. But no one reply me and I still have not got my refund. At first, put some merchandise as " in stock" when they are not, is very bad business practice. Then, left customer waiting after merchandise lost is another unacceptable business practice. I have made thousands dollars purchases from them. And now I feel very disappointed of them. My order number is ***. And I need the full amount of purchase price of 249.84 dollars to be refunded. Thanks!

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K McCanless
US
Jan 16, 2024 7:53 am EST
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Placed an order for nearly $200 that not only was never processed or shipped, but when I reached out to find out what the delay was they cancelled the order instead of treating me with any kind of respect. They took my money, never shipped, and have not returned my money. This company is running scams.

About USA Gundam Store

Screenshot USA Gundam Store
USA Gundam Store is a premier online retailer that specializes in selling high-quality Gundam model kits and other related merchandise. This company was established to help people who are passionate about Gundam find everything they need to indulge in their hobby to the fullest. USA Gundam Store has since become one of the leading providers of these products in the United States and beyond.

One of the notable features of USA Gundam Store is its extensive collection of Gundam model kits. These kits come in different grades and scales, ranging from beginner-friendly High Grade (HG) models to the more advanced Perfect Grade (PG) models. Additionally, the store also stocks hard-to-find model kits that are not readily available elsewhere.

Apart from Gundam model kits, USA Gundam Store also offers a wide range of Gundam-related merchandise such as t-shirts, keychains, posters, and decals. This merchandise is great for fans who want to show off their love for the Gundam universe. Moreover, the store has a dedicated section for tools and supplies, which includes everything required to customize and build your Gundam models.

USA Gundam Store has received positive reviews from customers due to its reliable and quick shipping, excellent customer service, and competitive pricing. The store also offers great deals on a regular basis, which makes it easier for fans on a budget to purchase their favorite model kits without breaking the bank.

In summary, USA Gundam Store is a reliable and trustworthy retailer that provides a diverse selection of Gundam model kits and accessories to fans of this popular anime franchise. With its commitment to providing quality products, excellent service, and competitive pricing, the store has become a favorite destination for avid Gundam enthusiasts around the world.

Overview of USA Gundam Store complaint handling

USA Gundam Store reviews first appeared on Complaints Board on May 9, 2023. The latest review Do not do business with this company! was posted on Jan 14, 2024. The latest complaint Missing order with no response from vendor was resolved on May 17, 2023. USA Gundam Store has an average consumer rating of 4 stars from 6 reviews. USA Gundam Store has resolved 4 complaints.
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  1. USA Gundam Store Contacts

  2. USA Gundam Store phone numbers
    +1 (386) 317-5112
    +1 (386) 317-5112
    Click up if you have successfully reached USA Gundam Store by calling +1 (386) 317-5112 phone number 0 0 users reported that they have successfully reached USA Gundam Store by calling +1 (386) 317-5112 phone number Click down if you have unsuccessfully reached USA Gundam Store by calling +1 (386) 317-5112 phone number 0 0 users reported that they have UNsuccessfully reached USA Gundam Store by calling +1 (386) 317-5112 phone number
  3. USA Gundam Store emails
  4. USA Gundam Store address
    832 S Nova Rd STE 100, Daytona Beach, Florida, 32114-7352, United States
  5. USA Gundam Store social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all USA Gundam Store contacts

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