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U.S. Cellular Customer Care Service

U.S. Cellular

8410 W Bryn Mawr Ave Ste 700
Chicago
Illinois
United States - IL60631-3486

Customer Support Phone Numbers

Toll-free:
1 888 944 9400 2 1
Phone:
+1 888 558 1878 5 0
Fax:
+1 608 282 1575 0 0
Work days:
Mon6:00 AM - 11:00 PM
Tue6:00 AM - 11:00 PM
Wed6:00 AM - 11:00 PM
Thu6:00 AM - 11:00 PM
Fri6:00 AM - 11:00 PM
Sat6:00 AM - 11:00 PM
Sun6:00 AM - 11:00 PM
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+1 888 558 1878
 

U.S. Cellular Complaints & Reviews

US Cellular / service with phone repair/no loaner phones

Cj
cjmdm on May 19, 2017
Spent literally 5 hours Weds. May 17th trying to find out how to file a claim to get a I phone broken screen replaced under the new insurance with Apple Care/Assurant/Us Cellular. First, when we took out this newer insurance (that cost's more by the way) it was sold as such a great thing...

U.S. Cellular / billing

Bu
buck sarken on May 13, 2017
We made an arrangement to pay our bill not telling us that there is a 25 dollar per phone fee and now they have multiple other charges as well. So every two weeks we have been charged an additional 100 for 4 phones, and now we are trying to file a grievance and the customer service rep on...

U.S. Cellular / Us cellular

Go
GoFukurself2 on May 7, 2017
I can't believe how much money you guys are wanting for the smart phone these days... You used to sell them for a penny!! So now you want to set us a thirty month pament plan for them but here's the catch, they won't work before youre done paying them off!!! This is literally rape to your...

U.S. Cellular / iPhone 7

Am
Amber Gillespie on Apr 28, 2017
I purchased the jet black iPhone 7 on April the 15th 2017. It started having problems. The phone would get hot while it was charging, battery would drain quickly, apps froze and the phone would freeze. I exchanged the phone on April the 24th and a day latter I had the same problems with...

U.S. Cellular / The manager

Bl
Blanca adame on Mar 22, 2017
The guy that was helping me needed help and he ignores hem like Iam not there I was there first and he is all talking to some one else he won't help us I was there for 3 hr and I couldn't take my phone that maniger doesn't no how to be a maniger I should of cancelled my line I lost one...

U.S. Cellular / Store manager

Bo
BobbyMack on Mar 14, 2017
I went into the store (agent location) today and was speaking with the Manager, in the middle of the conversation about price plans she asked was I interested in stating services or not because she had her lunch on her desk. I was highly offended and was looking for plans for my busine...

U.S. Cellular / My bill.

Da
Daughtra on Jan 12, 2017
My bill last month was $233. This month it is $502. I am charged $25 per line (2) for reconnect fee. Last month I was charged $100 reconnect fee. My service is disconnected 2 days before I pay my bill every month. I am ready to leave your company. I was with ntelos for over 1 year and...

U.S. Cellular / Re: lane

Sm
Smmhornsby on Dec 29, 2016
Set up the phone on dec26th 2016. Number is 6812313229. I called back to find out how to get hot spot. The guy said he had to put it on the phone. I asked him about the 500 mb. If my son downloaded something on the phone and then deleted it would he still have the 500 mb to use. He said...

U.S. Cellular / Unable to cancel service

Ch
Chris N April Thomas on Dec 21, 2016
We have moved out of their service area and are roaming. We have switched to a new carrier but since the new carrier was unable to port our old number we are stuck with this company until we can pay off the phone which of course is financed since it's the only way we could afford the...

US Cellular / Customer service in Quincy, Il

Ad
admgyed on Jan 18, 2016
My daughter wanted a new I phone and after looking into either financing or signing up for a 2 year plan and getting the promotion rate, I decided financing would be the best option. My daughter went in to make the transaction. Now you must understand that I was expecting to get a call...

U.S. Cellular / Billing

Re
Reviewer88496 on Jan 12, 2016
I had a US Cellular phone for 6 years or so. When I first enrolled, one of the selling points was that after fulfilling the first 2 yr. contract, I no longer had to be on a contract. I also liked the reward point system. We were pretty satisfied with our service--we live in a rural area...

U.S. Cellular / Billing

Je
jessejbaker on Oct 8, 2015
The pro-rated "final bill" that supposedly covered my contract from July 6, 2015 to July 9, 2015 is a whopping $24. They are trying to charge me this amount for 3 days of service. When visiting the local store today to ask why it was so high, I was told by the manager to "just pay it, it...

US Cellular / Extremely Rude and Poor Customer Service

Pa
Parweiz Mustan on Sep 11, 2015
Tim Leighton (Employee - US Cellular) Very surprised that US Cellular wouldn't provide better customer service training to employees and allow their employees to speak in such a rude manner. Definitely not someone you would like to deal with at US Cellular. Tim Leighton really needs to...

US Cellular / Don't use, it's a scam

Fr
One of our smartphones was damaged. I went to the local sales office to find out what options we had. I was going to look for a used phone, but after talking to the local US Cellular agent I was told that we could replace the damaged smart phone with a flip phone for FREE. He indicated...

U.S. Cellular / Billing

Di
Dickison on May 20, 2015
I have had problems for over two years with billing.I have been satisfied with phone service it's the billing department I think seven hundred dollars a month is a bit steep one month I got a bill for thirteen dollars so I went in and was told that was all I owed so I said I wanted...

Uscellular / Unsatisfied with my experience with U.S. Cellular

El
Elayne Benwell on May 2, 2015
I seriously have no idea how the business are being run these days. I had sent my gadget to U.S. Cellular few days back where they had quoted an amount of $450 for my used laptop. It was used barely for a year and ensured that it worked properly before I sent it to them. This is happening...

U S Cellular / Billing

Do
Donna S M on Aug 27, 2014
We have only been with U S Cellular for 2 months and the billing is a nightmare. We paid them $175.00 when we received our phones. The first bill came out and it showed $705.00 was due - we went to the office and they said no, only $178.00 was due, so we paid that. This month we received our...

US Cellular / Bill

Do
Donna/Charlie Campbell on Mar 21, 2014
My husband called US Cellular in February because of a high bill that we received in the mail. After being on the phone with them for several minutes someone from financial services came back on the phone and apologized and said that we had been double billed and that we owed nothing on...

US Cellular / Billing and Sales

Ro
RobinNobles on Mar 17, 2014
I am tired of waiting for up to 2 hours to talk to someone, then only to get routed to collections, who claims to not be able to see my bill, then to be rerouted to customer service (whom I was calling to begin with). I was told I would be contacted in a week... that was over THREE WEEKS...

US Cellular / audra walsh

Au
audra walsh on Jan 30, 2014
im complaining for many reasons. everytime that in go to us cellular there is not enough staff and u have to wait for along time. the last few times I have been there I have had to wait along time. the last visit I was there for almost 2 hours I should not have to be like that. im very upset...

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