Urban Outfittersseveral issues with them in past but this was major


They unlawfully deducted money from my checking acct. they had a glitch on cyber Monday and told me the order got cancelled or never went fully through of which a month in a half later it went through and I had over 160$ Unexpectedly taken out of my checking through PayPal. Now that was wrong and I could have bounced checks etc. but was even more wrong was customer service was difficult to deal with had to
Make several calls taking a lot of time and still never got things taken care of. Had to contact PayPal supervisor over disputes to get help.

Also had an incident where we ordered a king duvet and paid for a king upon receiving the duvet received a queen size they did give us the difference of our money back

They are not a trustworthy company and after reading reviews I am concerned as to their motives?



  • Al
    Alexarod Sep 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a jacket two weeks ago and it was supposed to come in the following two days. A day later I recieved an email saying my order was undeliverable and they still charged me. I’ve been very patient and I’ve called four times and each time no one can give me an answer. They said that they cannot find my order when I have my receipt proving that I have paid. This is so disappointed and I’ve never had an issue with shipping orders at any other store other than this one. I am so pissed and annoyed at this company right now. I definetley recommend that no one buy their things online because they will scam you and rob you of your money.

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