The complaint has been investigated and
resolved to the customer's satisfactionResolved Urban Outfitters — falsely accused of shoplifting, ignoring a customer complaint, and hostility over the phone
resolved to the customer's satisfaction
My 14-year-old sister was using her big Abercrombie bag to carry around the clothings she had picked out inside the store. She never left the store, and she was planning to try them on in one of the fitting rooms. A security called her over and told her to show him her bag and she was kicked out of the store, accused of shoplifting. She did not walk out of the store, she was only using her bag to carry the many pieces of clothing because she couldn't find the mesh carrier bags within the store.
I called to file a complaint, but the employee who picked up was hostile and said that they were only correcting her theft and that she obviously tried to steal the clothings that were inside the bag. I asked her if they had caught her walking out of the store with the clothes, and the employee said "well, she was going to." So basically this Urban Outfitters employee ignored my complaint and did not file it, and mentally harmed an underage teen by falsely charging her of theft, and failing to serve the customer.
I understand that the security did his job, but the employee who picked up my complaint call failed to provide their long-time customer with the appropriate service. I would've understood if they at least kept it formal, but the girl snarled and scoffed at me and I was confused why because I was the customer, trying to file a complaint. Moreover, my sister was not caught at the door, either, plainly walking out with the unpurchased pieces of clothing, but inside the store, where she was using her bag to carry the heavy clothing because she couldn't find the mesh carrier bags.
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