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Urban Outfitters
reviews & complaints
Urban Outfitters
reviews & complaints

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64 complaints
11 resolved 53 unresolved

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Urban Outfitters reviews & complaints 121 - 64

Urban Outfitters complaints 64

Urban Outfitters - falsely accoused of shoplifting, harrassed

I have had the worst shopping experiences at Urban Outfitters in Santa Barbara, the heavy manager woman with black hair is SO rude and so are the other employees. They follow you around pretending...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Urban Outfitters - falsely accused of shoplifting, ignoring a customer complaint, and hostility over the phone

My 14-year-old sister was using her big Abercrombie bag to carry around the clothings she had picked out inside the store. She never left the store, and she was planning to try them on in one of the...

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M
Jan 10, 2010
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Urban Outfitters - environmental

Every time I have walked into an Urban Outfitters I have walked into zones of construction. Recently I went into one location and had to leave immediately due to the amount of saw dust that was in the air! There are no hazard signs or work signs despite the drills, nails, and bits of wood everywhere during normal store hours! I don't think I'll be coming back again, especially knowing that all the products are covered in saw dust and soot!

DO NOT BUY FROM URBAN OUTFITTERS ONLINE! VERY VERY SLOWWWWW WITH RETURNS. HAVE TO THREATEN A LAWSUIT TO GET A REFUND! REFUNDS TAKE SEVERAL WEEKS!

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L
Sep 21, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Urban Outfitters - double hold on checking account

Urban Outfitter placed a double hold on two occasions on purchases made using a checking account MasterCard. The hold means the money was deducted immediately two times off my available balance...

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