On October 24, 2007, while I was working out of town, my husband brought my computer to The UPS Store and...
We live in NH and on May 17th we shipped 2 packages to our son's finance. We shipped them via UPS through our local Staples store in North Conway, NH. Each package contained 100 3.4 ounce heavy-plastic jugs of New England Maple Syrup. Our son is getting married on Lake Tahoe on Jube 28th, 2008 and these syrups were to be a party favor for all the guests at the wedding. Our son chose a party favor that represented where he grew up and his finance chose something from the west coast where she grew up. Each box was a brand new 12"x12"x12" corrugated shipping box that was supposed to handle up to 60 lbs. The shipping weight was 34.32 lbs. The box was secured with premium shipping tape from staples. One box made it safely to Lake Tahoe and the other did not show up. We waited 4 days and then used the tracking number to find the box. The message we received was from Columbus, Ohio and stated "The package was damaged in transit. UPS will notify the sender with the details. All merchandise discarded. UPS will notify the sender with details of the damage." The syrup was purchased from a family friend who owns a farm and cost $2.99 a bottle which was cheaper than if ordered on line. So, UPS supposedly threw out $299 worth of syrup. The details have been sketchy from UPS. First they said that obe cap had come off a bottle and had somehow ruined the other 99 heavy-duty plastic jugs. When we told them the package contained 100 small heavy-duty jugs then they said it was improperly packaged. When we told them an identical package had made it safely then they said we should have used bubble-wrap around each plastic container. Because we shipped through Staples UPS will not talk with us directly. We have not often shipped with UPS and foolishly thought the items would be insured since it cost $94.24 to ship both boxes. The nice girl at Staples who processed our packages never asked up if we wanted insurance so it turns out that we were only covered for $100. We complained to Staples and they finally generously reimbursed up the $100 plus the $45.73 shipping cost. They also sent us a gift certificate to Staples for another $100 and we hope the board of directors did not lose too much of their millions with their generosity. We will never use UPS again and we now have a $100 gift certificate to a business we no longer want to do business again. This week we are shelling out another $300 for another 100 bottles of maple syrup but we are taking it with us on our flight to Tahoe. We are assuming that some workers in Columbus, Ohio either ran over our box with a truck or have been enjoying pancakes for breakfast with real, New England Maple Syrup. AVOID SHIPPING UPS.
I shipped a handheld PDA from Dallas to my daughter at Texas A&M in College Station, TX (about 200 miles). It...
UPS delivered a box opened. I watched through the window as he dropped it off and I came out to deny delivery...
Every time I have a package delivered by ups, they post "the receiver was unavailable to sign on the 1st delivery attempt. A 2nd delivery attempt will be made" in the tracking information of their website... Every single time!!! I work at home and they never even get out of their truck to ring my apartment ever!!! I have to call ups directly in order to get the package delivered, otherwise, the driver will continue to make no attempt to deliver and the package gets returned. Sometimes calling doesn't even work. One time I had to have a package rerouted because I could not be home on the final delivery attempt to sign and the driver left the package outside in a snow storm and did not ring the bell at that apartment either (In the middle of chicago)!!!
I detest ups... Detest ups... Detest ups!!! I feel like I have to work for ups to get what I order! Why don't vendors stop using ups!!! They are way more expensive than usps and they don't do what they are hired to do!!!
On June 3 2008 UPS made a delivery to my house. In the process of leaving the driver drove through the branches of a tree next to my house. It had been raining and the branches were hanging low. As he proceeded into the tree a branch snagged on his truck and also on an overhead wire. The wire was attached to the side of the house. The wire was ripped down and siding was pulled from the house. Liberty Mutual, their insurer refused to pay for the damages saying it was an act of "Nature". After contacting my lawyer, he told me it was useless to sue them in small claims court as they would have it moved to regular court and a team of their lawyers would put me through "***". Evidently this is the way they treat all claims against them.
to all those that complain about UPS, 99.9% of complaints should go towards management. if you want to talk...
I paid $78 for next day air shipping which is supposed to get to a place by 10:30a.m. . 11:30a.m. roll...
I ordered a package from Newport News on 6/24/08. Newport News said the package was shipped on 6/26/08 with a 5-7 day ETA. Should have been here 7/3/08 at the latest. When I checked the tracking number on the UPS website it said IN TRANSIT. When I called the tracking number into their 800 line, the automated system said the package was on it's way to me. When I spoke with a UPS customer service rep, she said the package was not going to be delivered until 7/9/08. This would be more than 2 weeks since I originally placed the order at Newport News. She went on to say that the 6/26 shipping date that Newport News had reported was in fact only the billing date and the package had not been received by UPS until 6/30. Now, why on Earth would they bill for the shipping before even receiving the package. It seems to me that someone let the package sit around the UPS warehouse before it was loaded on to the truck.
When I spoke with Newport News, they assured me the package had been shipped on 6/26 and should have arrived no later than 7/3/08. I have never had any problems with Newport News and am more inclined to believe them than the shoddy CSRs at UPS. When I asked if there was anyway they could speed up the delivery process, the UPS CSR, fatly denied anyway of doing so. When I offered to pay, she said I would have to contact the shipper. When I asked about an ETA after hypothetically speaking with the shipper and upgrading the shipping process, she said I have to ask the shipper. When I asked what if I upgraded to overnight shipping, could you get it to me overnight. she said I would STILL have to ask Newport News. How the heck are they going to know the ETA when even the carrier themselves could or would not give me that info.
SOMEBODY DOESN'T LIKE TO DO ANY MORE WORK THAN THEY HAVE TOOO. BOO HOO FOR YOU, UPS!
UPS Management are corrupt and liars. They lie to there employees and stab them in the back. They make promises to employees just to get what they want. All they care about is getting the almighty dollar. They take advantage of there pt-time employees since they are the lowest paid. A personal conversation with a High up manager was not kept confidential. The people you don't do there job get praised and the honest people who do there job get the bad end of the stick. They rehire employees after they have been fired several times for harassment. Management change numbers to make them look better than really are. Safety is not the utmost concern. They work employees when they are injured or try and talk to them out of going to the doctors to avoid an injury. These comments came actually from recent employees that were employed by UPS and some that are still employed.
Heres a complaint for you Ive been married too my wife for 22 years a guy that works for ups delivers shoes too Frisches started maken passes at her they hooked up till i busted them but now were left with my 24 years of marriage at risk my 3 children devistated and he wont answer my phone calls he works for ups in Cincinnati
His name is Jim(james) Miller his cell number is [protected], he deliver shoes to frisches in Norwood ohio on montgomery rd, now myself my wife and my whole family are tryen to put our lives back together whilke this coward while working hits on others mens wives thinks its a joke and wont call back he also has children and a family so can anyone direct me to a number or something where I can file a formal complaint with ups on this guy..My email is [protected]@zoomtown.com my cell number is [protected] any help will be greatly appreciated his wife and children have every right to know just as myself and my children had that right.
I ordered something on Ebay and the seller, in good faith, fully addressed the package and took it to their...
I had documents mailed to me internationally from the West Indies through UPS. My documents were held in customs for 4 days without any explanation. When I called UPS to get assistance in finding out why the documents were being held their representatives were just plain rude. I was told that customs was a government agency and they could hold my documents for as long as they liked without any explanation. When I inquired about a number to call for customs I was told to search the Internet for one. While I understand that UPS cannot control customs, their representatives could at least "pretend" like they are trying to help. Instead, they take on a snobby attitude as if I'm interrupting them when this is supposed to be their job. How can a company who has to deal with customs on a daily basis have NO contact information for customs? How can they not know who to inquire as to why a particular letter or package is being held. I understand if customs does not give you a response, however, how can UPS not even make an attempt.
It is now almost a week since my next day air letter was sent and I still have not received it. UPS customer service is by far one of the worse I've experienced in quite a while.
I took a course on Quality Management last semester and UPS senior managers really need to invest in retraining their representatives to provide basic customer service.
Last week we were waiting for a package to be delivered from California. We had our tracking verification number and we had payed by credit card for our purchase. The company had our home address on our invoice, credit card statement and delivery tracking notice on the internet. Good thing I made copies of everything. UPS now illegally enters your vehicles because they are too lazy at night to knock on your door. We were home, inside and the UPS delivery man not only put CAR as our address on the tracking invoice they opened our car and placed the package inside. That is breaking and entering in the U.S. I have copies of everything I am saying here. They now break into your home in New York so they do not have to knock and have you sign at night. Why deliver then at night. Unbelievable. In New York now anyone even a UPS delivery man can enter your car or home if they want to, and if you ask the police for help they tell you to be quiet or you will be taken to court. I know I tried 2 times to get help. I was threatened with being taken to court and told to be quiet. Another thing it said right on the package we had to sign and they never even had us do that. So beware if you are forced to have them deliver (like we are now) they will break into your car if they FEEL like it.
I ordered a very expensive granite kitchen rolling cart from Kohls, for which I paid an extra $90 worth of...
I am working for an educational institution. During our convocation last June, our partnered university sent their professor's gown over to Singapore via UPS. The parcel never arrived and it took quite a while before they discovered that the item was returned back to UK without our knowledge. The parcel never even reached our doorstep.
A case was then filed with their customer service center. A month later, they had the cheek to send us an invoice for tax. We called up their customer service and they agreed on the discrepancy and asked me to ignore the invoice. More than 6 months already, we are still receiving the invoice. Everytime i called the hotline, they told me to just ignore the statement as their system is in the process of "upgrading." What kind of company takes so long to upgrade their systems? And mind you, this is a simple matter of resolution and i do not accept what it has got to do with their system.
This is extremely poor service - screwed up on goods delivery, screwed up on accounts. NEVER to USE UPS!
On Friday, 2-08-08, a UPS driver jumped over the barrier I erected to protect the wet paint on the floor of my front porch. He rang the bell. I was near the front door and I opened it in time to see the driver leap back over the barrier and get into his truck and drive off.
He left a footprint on my freshly painted porch and left the package in the wet paint. The paint is a special epoxy-type paint that is very sticky. I had to lay over the threshold of the door and reach around to pry up the package.
I called the UPS main number and was told that the local office would call me within an hour. The local office told me that the driver did not have a "lick of paint" on him. I said that my package was covered in paint. I said I wanted to speak to a supervisor. The supervisor did not call me.
I called the main number again and am still waiting for the supervisor to call me. It is now Monday morning, 2/11/08.
Ups canada sucks, Poor customer service High school drop out customer service, Poor jokers. One call take...
We refer to a collection of two bed side table from Spain weighing 9 KG each for the above reference no. The both items were properly packed and UPS staff was satisfied with the packaging at collection point. They were also informed the nature of an item and require proper handling.
Upon reciepts the delivery we found both items were badly damaged i.e some of the wood came off partially and in pieces. We informed UPS and they organised a collection for inpection.
We have been told by customer team that the cliam is declined on the basis of that the packaging was not up to standard. We do not agree to this as follows:
1) The items was properly packed and UPS staff were staisfied with the packaging.
2) If packaging was so bad how come one table is broken in pieces compare to other is chipped.
3) Both items were handeled badly by your staff. The items thrown around.
4) We are sure you have a policy for handling items and standars in place. We are shocked and fail to understand the inspection team uable to realise the condition of both items.
5) The items was collected for the inspection from UK address and on what basis the items is returned to spain without our instruction and has to be delivered back to us or to yourselves so you can see the condition of the tables.
6) We would like to ask a question who did a inspection regards to the condition of the tables. Has he looked at the tables in pieces?
Both items were expensive and plus costed us frieght charges. We are very dis appointed with the service we had and the way cliam is handeled .We do not agree to your decisions
and would appreciate if you look in to this matter.
On november 20th, I should have received a package sent to me from the states. Apparently on the first...