We refer to a collection of two bed side table from Spain weighing 9 KG each for the above reference no. The both items were properly packed and UPS staff was satisfied with the packaging at collection point. They were also informed the nature of an item and require proper handling.
Upon reciepts the delivery we found both items were badly damaged i.e some of the wood came off partially and in pieces. We informed UPS and they organised a collection for inpection.
We have been told by customer team that the cliam is declined on the basis of that the packaging was not up to standard. We do not agree to this as follows:
1) The items was properly packed and UPS staff were staisfied with the packaging.
2) If packaging was so bad how come one table is broken in pieces compare to other is chipped.
3) Both items were handeled badly by your staff. The items thrown around.
4) We are sure you have a policy for handling items and standars in place. We are shocked and fail to understand the inspection team uable to realise the condition of both items.
5) The items was collected for the inspection from UK address and on what basis the items is returned to spain without our instruction and has to be delivered back to us or to yourselves so you can see the condition of the tables.
6) We would like to ask a question who did a inspection regards to the condition of the tables. Has he looked at the tables in pieces?
Both items were expensive and plus costed us frieght charges. We are very dis appointed with the service we had and the way cliam is handeled .We do not agree to your decisions
and would appreciate if you look in to this matter.
On november 20th, I should have received a package sent to me from the states. Apparently on the first...
Hi there I ordered books from barnes and noble and paid for 1-4 days delivery. I had my friend erica marais of megatraining place the order so that it could be delivered to her business in case i wasnt at home when they came.These people dont phone you or email and tell you there is a problem with the package. when i spoke to annatjie she said no xtra cost. the books have been there since the 22nd nov. yesterday they phoned to say we must pay xtra so we pay it in and today is friday still no books.on the tracking site they say they tried to deliver but no money was available they never delivered any books to us. I need the books what now????
Due to major problems with UPS on my last shipment, I will NEVER use them again and this is why. I needed to send an Xbox 360 to my friend, so instead of going to FedEx like I should have, the UPS store was much closer. The person working the counter was not nice at all. I filled my information out and told her I wanted ground. She made me sign five different things holding me up for 15 minutes that I could have signed while I was marking down the information. She constantly kept bugging me about where I got the Xbox 360, how much, if it was a friend etc...Like it was her business to know. I also ask that someone be there to sign for it since it was going to an apartment build. She said sure but since my friend would be out during much of the day for no one to sign, I asked if it could be delivered after 3 PM. She told me that wasn't possible and that my friend would have to make the arrangements if he missed the package pick and would have to wait the next day to see if he was there before. FedEx’s service was MUCH more flexible, unlike UPS that really could care less on how much time they waste with you.
UPS CANADA is good in making and faking tracking details. It always claim fault on customer side when delivery is delayed. Often "customer is not found" or " incorrect address" , or " customer not avaialble".
Today I had a package to be delivered in Mississauga near square one in prominent building, I was waiting for whole day since it said "out for delivery" , at around 6 pm. I see tracking system that they coudn't locate my address.
what UPS canada is upto, Are their drivers making fake claim, or UPS has manpower problem, or they intentionally do to cut down their job.
Interestingly they never miss our address for pick ups. Isn't it amusing.
UPS Canada has screwed me many times, ofcourse it is prompt in billing and other affairs which are more profitable for them.
They are just ripoff.
Nine out of ten of deliveries to me are messed up. Either they cannot find my street, or my house, or its snowing, or something else. My packages are usually only delivered after a phone call [protected]), and when the driver does finally come and I ask him what the problem was, he always says "must be that new driver". Yeah, right. So I've decided to specifically request the companies I order from to send my stuff USPS.
Also I think UPS should change their name to Unusually Pathetic Service, because that's what their service is --unusually pathetic.
I had a package of bedding delivered from Target through UPS. This morning I notice on our outside deck that we don't use there was a large white bag. I asked my husband if he knew what it was and he said no, and went out to investigate. He picked it up and as it had rained last night, it was drenched with rain water. We called UPS and they basically called us liars, that their delivery person had said he delivered it to the front door. Obviously it was not, as the front door is under a covered roof. The worst part is that the delivery man threw it 2 stories up to get on the deck, no note on the front door or anything to let us know it had been delivered. The bedding is ruined, and it was a clearance item so it is not replaceable. The worst was the customer service of the company, who would not admit they had made a mistake and made no attempt to fix the situation.
I live in British Columbia Canada and ordered an item from California U.S.A., only some 13oo miles away. I paid shipping charges on the item ordered when it was shipped from the retailer, but when the item arrived i found that i was being charged almost the same amount AGAIN by UPS. Nor was i ever notified that there would be more charges when the item crossed the border.
I find this sort of double billing to border on the criminal. As a consequence i will never use UPS or any other shipper again.
UPS service stinks - they supposedly tried to deliver a package to my home today, yet they did not even knock on the door but left a notice. I particularly stayed home today to get this package, and now I have to be inconvenienced to make a trip to the UPS office (which I don't even know where it is) to receive my package. And they do not deliver on Saturdays, which is another way of penalizing hard working people who work during the week... At least Fedex delivers on Saturdays.
I have seen a lot of complaints about UPS and I have no doubt in my mind that they are correct. I work for...
I ordered something online and they'd used UPS to send me the package. I paid 2nd Day Air so that I can...
I placed an order online and it was shipped by UPS. The UPS tracking said that it was put on MY porch but it was not put on MY porch.
When I called UPS to report this they acted as if it was my problem. They wanted asked me if I had checked with my family, friends and neighbors. I told them if my family or friends were around and knew anything about the package they would have told me and I am not going to go door to door to check with my neighbors. They then said I would have to fill out paper work in order for UPS to proceed with this situation. Who is paying me for my time? So now I am on hold waiting for the company I ordered from to get back to me. I have been waiting for 4 days and haven't heard from them. I guess that Christmas gift went to someone that didn't pay for it.
Bottom line UPS customer service is awful!
My complaint is that the manager of the store tells me that I can not get the $40.00 refunded for shipping of an item that he shipped to me, and also packed there at the store. The item was an antique mantel clock that obviously was fragile as it had glass on the front of it. When it arrived to my home, the box was torn and delivered upside down. The mantel clock was completely destroyed and in my opinion not packed well. The manager sent me an email when I asked him for the shipping cost back also. He refunded only the amount that I paid for the clock, which I purchased from an auction. He gave me an excuse about not refunding the shipping which I find odd. I believe I should be refunded the shipping also. Otherwise, I paid them $40. for destroying an antique clock! They were the ones that packed it and shipped it. This is the email the manager of the store sent me:
Hello Linda Byrnes,
Thanks for the return email. The money that you paid for our services is what insured that UPS was willing to pay for the damaged clock. Our services met the insurance requirements so that UPS knew that our packaging service was not the cause of the damage to the clock but rather how the package was handled in transit. I regret that UPS will not refund the charges for our services. We did our charge correctly again insuring that you would be reinbursed for the damage to the clock. I regret that I am unable then to return the fee for our services as without them you would not have been able to receive anything from UPS.
The UPS Store #53
I tried to resolve this by emailing the corporate UPS site, and gave them all the information such as tracking numbers, etc. but they emailed back and said I needed to resolve the problem with the UPS store that shipped the item. So you see, I am at a loss as to whom is suppose to take care of the problem and neither the store, nor the corporate office seem to be any help. I ship items daily as I sell on ebay and they need to know that if I don’t get a refund for the shipping fee, that I will not use UPS again. I ship at least 20 items a week and will never use UPS again unless they resolve this problem. I believe they will lose a lot more than $40.00 if I use FexEx , USPS, or another shipping company. I will also discourage friends, family and customers from using UPS unless they resolve this matter so I believe in the long run they will lose a lot more than just my business.
United parcel service is the very worst delivery service out there!. Twice they've lost my items, do they...
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