UPS at a glance.
After having about 2 - 3 parcels a month delivered to us we have the following everyone should know about UPS.
1) expect delays. the drivers don't bother leaving behind any notifications of "attempts of delivery". they refuse to come up to even give the parcels. expect your parcel to be delayed or returned, at your expense.
2) brokerage fees, extremely high. no more needs to be said. look at the other complaints and get a feel of the high dose they charge, be prepared to pay. (RMS is who they send after you if you don't, apparently we didn't pay a bill they sent; we're positive this bill was never received; most likely because they were too lazy to send it).
3) the customer service, try to schedule a pick up? nothing close by, since packages go to the main shipping centre for pick up, and not your local UPS (why bother opening stores everywhere?). want to wait for a package? sure, 9am - 9pm. they fail to realize people have a life to attend to, university, chores, and a job. oh and by the way, on many desparate days I had family wait at my place for the package to be recieved as they said it would be delivered the following day; that day, waited all day, UPS didnt arrive.
More references by other distressed UPS customers are found on Ebay Forums. How the company is functioning is beyond me.
I was returning merchandise through a pre-paid UPS package. I went to a staples shipping center. They took my package with my label and secured it properly by sealing it with the lable and tape.
The company I sent it too called and emailed me a few days later saying that the contents I sent wasn't the correct contents.
I use this company all the time. The contens should have been a Sprint Air-card for my laptop, instead the company received a package of Cotton Swabs. UPS Claimas that if the package wasn't opened or damaged then what I put in the package was incorrect, and it wasn't their fault. The first customer service person was trying to hurry me off of the phone because he said he couldn't wait for me to call the receiving company on another line. I wanted to get the both of them on the phone at the same time to work this out. However, the UPS customer service person was very rude and hung up.
Now, one might say that I may have plaec the wrong contents in the envelop. This didnt happen. i am being charged over 500 dollars to replace the card. Which should have only cost 90.00 I have no gain on doing this. The Air card has a tracking device, and the company is looking into seeing if it can be tracked.
It appears that there is some foul play when the card was dropped off by me with a receipt, and delivered by UPS.
The flaw is there is no way of telling the contents.
An item was shipped to me via UPS. I received a note on my door the first day they attempted to deliver it(I...
I have visited my mother in Jasper, Indiana on several occasions. Each time I am in Jasper the same UPS man...
I paid for overnight shipping of a law book I needed for the following week. When the book didn't...
I wanted to fax some papers and May took them. Didn't answer my question about the price. Just faxed them and told me I owed them 14.50. Plus, when I questioned the price. She told me she'd be happy when I left the store. If you want to be mistreated, yelled at or over charged just go to 5546 Camino Al Norte North Las Vegas NV. store # 2504 and have May or the owner help you. And your sure to get mistreated. Also if you just want to mail a letter. Don't go there they, curse at you for using there mailbox.
it takes them more than 2 hours trying to find a package which is just returned, but they failed! UPS services sucks!
I was told that I was one of three out of 50 seasonal workers to be called back for a permament part time...
I have recieved two deliveries in the last three weeks. During one of those deliveries, the truck driver backed into our basketball hoop. The backboard and bracket holding the hoop is damaged. The in ground pole was not damaged. The driver did not leave a note or or in any way notify us that he hit the basketball hoop and damaged it. Only a tall truck would be able to cause this type of damage. I will be pursuing remediation for this negligence.
During my relocation from Ontario to Alberta, my Ontario attorney sent important mortgage documents (signed by my wife, who hasn't moved yet) by UPS courier to my Alberta attorney for overnight delivery. To make a long story short, UPS has lost this package, and after nearly a week, are still unable to locate it. As a result I missed my closing date on my new home, and this has potentially scuttled the deal entirely. Repeated calls from myself and from both attorneys to UPS were not returned, and only after being cornered, did UPS admit that they had indeed lost the package. I worked for UPS years ago, and saw many of the shenanigans that went on there, from theft to wilfull destruction of packages, and had I known he was planning on using UPS, I would have forbidden my attorney from doing so.
Heed my warning: avoid UPS. They don't take proper care of your shipments, and don't like to help when something goes wrong.
Don't do business with these spoiled, petulant brats.
I have complained twice to ups with regards to a damaged package delivered to me from an e-bay company. Package severely damaged, parts missing. I was told that I would be contacted by a ups representative to assess the damage. This has taken place over the last two weeks. I am still waiting for the person or persons who supposedly will assess the damage. I cannot believe that a company as large as ups would tolerate this type of behavior. It may be time for the powers that be to look at themselves and what their reaction would be to this type of treatment.
I will never again use UPS. I was supposed to receive a package last week and it didn't arrive I called to find out where the package was and found out the driver said the package had the wrong street and I confirmed the street and it was 100% correct. There was no ERROR! This was on Friday and UPS stated they were sorry and that I would receive the package on Tuesday. I waited around all day on Tuesday and still no package. I called them and I was told it was now a lost package and that they couldn't find it. Then after talking to two different supervisors I finally was told oh wait I have it right here in front of me. There was no explanation on why I didn't receive the package and to top that off I was told SIR if it really is that important why don't you just come here and pick it up. I then asked to talk to the complaint department and was told UPS doesn't have one.
This will be the last time I use UPS.
MY luggage was shipped on 07/08/08 from UPS store #3532 scheduled to arrive on 07/10/08. However, first my...
On October 24, 2007, while I was working out of town, my husband brought my computer to The UPS Store and...
We live in NH and on May 17th we shipped 2 packages to our son's finance. We shipped them via UPS...
I shipped a handheld PDA from Dallas to my daughter at Texas A&M in College Station, TX (about 200 miles). It...
UPS delivered a box opened. I watched through the window as he dropped it off and I came out to deny delivery...
Every time I have a package delivered by ups, they post "the receiver was unavailable to sign on the 1st delivery attempt. A 2nd delivery attempt will be made" in the tracking information of their website... Every single time!!! I work at home and they never even get out of their truck to ring my apartment ever!!! I have to call ups directly in order to get the package delivered, otherwise, the driver will continue to make no attempt to deliver and the package gets returned. Sometimes calling doesn't even work. One time I had to have a package rerouted because I could not be home on the final delivery attempt to sign and the driver left the package outside in a snow storm and did not ring the bell at that apartment either (In the middle of chicago)!!!
I detest ups... Detest ups... Detest ups!!! I feel like I have to work for ups to get what I order! Why don't vendors stop using ups!!! They are way more expensive than usps and they don't do what they are hired to do!!!
On June 3 2008 UPS made a delivery to my house. In the process of leaving the driver drove through the branches of a tree next to my house. It had been raining and the branches were hanging low. As he proceeded into the tree a branch snagged on his truck and also on an overhead wire. The wire was attached to the side of the house. The wire was ripped down and siding was pulled from the house. Liberty Mutual, their insurer refused to pay for the damages saying it was an act of "Nature". After contacting my lawyer, he told me it was useless to sue them in small claims court as they would have it moved to regular court and a team of their lawyers would put me through "***". Evidently this is the way they treat all claims against them.
to all those that complain about UPS, 99.9% of complaints should go towards management. if you want to talk...