I’m am staying at your puerto Vallarta location, this location should be shut down ! The service is poor, rooms outdated, sheets dingy, no straw for drinks, no bags for ice, they expect you to put ice in a ice tub, that’s has been sitting in the room, not knowing if it’s clean or dirty. I am about to put pics on social media, advising people that the website is totally different for the resort, no valet parking you have to walk a ways to park,food is no good ! Having to leave property to buy food. Why is it so different from the one in Cancun, their food and service is much better ! If I would’ve known this location is trash, I would’ve purchased ! I bought for this location, I’m here twice a year, I have spent over 1,300 already just got here at 2 today. Room was over 1,000 which is NOT worth it, furniture in room should be trashed it’s so outdated, haven’t seen furniture like this since 1970, customer service is awful for UNV members. I was told no free room service, No lounge access without paying additional fees, the one in Cancun had free room service.Not to mention dirty walls.
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