Unlimited Vacation Club
reviews and complaints

In October of 2019 while at Breathless in Cancun, I signed up for UVC. I used it for a cruise and a trip to St. Martin in May of 2021. I subsequently decided that I would not use this program and that the benefits were not as good as I had hoped. I PAID OFF THE BALANCE of the contract and sent an email in November of 2021 that I'd like to cancel my membership. I also removed all payment information from my account in that I did not plan to use the program. They are now sending me emails and phone calls wanting me to contact them for payment. You cannot force me to renew a contract that is paid in full. I do not want to renew or use your services. Please stop contacting me. I sent on several occasions my documentation of canceling my account and I do not owe a balance which I also have verification that I did not owe any money to UVC. This company is a scam and only wants to get money.

Wanda J. From Quebec, Canada

Due to the global COVID pandemic remaining ours 23 Premier Nights
expired.
We had no idea that they were set to expire. The UVC never informed us about that…
We received email for payment UVC membership for 2021 what we're always did.
We tried to get them restored and found that UVC was completely insensitive to the realities and complications of international travel. Wasn't the border closed? Weren't people dying? Wasn't vaccination passeport required? Wasn't curfew in Quebec in effect?

Spoke 14/01/2022 with UVC service Madame Aurélie of whom Supervisor Monsieur Barosso asked me to send documentation of COVID … isn't that a violation of PIPEDA laws? I find UVC to be unethical in business practices and completely tone deaf to the realities we are living in… I simply wanted to have what I fully paid for (34 950 $ - available 23 Premier Nights which We offered to ours children)
and some grace and understanding of the past 20 months. This may be the only company and customer service I encountered who has been so rigid. That speaks volume to their culture and the value they place on customers.
When asked to speak to Supervisor Monsieur Barosso it wasn't possible.

Desired outcome: 23 Premier Nights Restored

We visited secrets in Akumal before Christmas 2021. We sat through the sales pitch and we were promised wonderful rates. 89.00 per person per night in a junior suite and 159.00pp/pn for the fanciest. We were told the fly back program was part of our purchase price as well. We were promised all sorts of things and now we are home and trying to book at these rates and nothing can be found anywhere near that rate. We were also charged over 8000.00 for the fly back program and as I said it was supposed to be included. We have now had time to look into this company and it's practices and this seems to be the standard practice for them. Needless to say we are not happy we are looking into filing a class action suit with a lawyer we found who specializes in these things. Don't fall for the scam read the contract EVERY WORD because what they are selling has not proven to be remotely true.

My boyfriend and I signed up on May 2021 during our trip to Riviera Maya. Like most reviews here, the presentation was way too long and there was pressure to purchase (switching of reps, each coming in with lower rates and discounts). We were not told of any cancellation policy. While the reps were nice enough, I was skeptical from the beginning but my boyfriend was adamant this was a money saver long term since we both travel domestically and internationally. Well since the purchase, I've rec'd no less than 30 calls or emails wanting us to purchase more upgrades (usually hidden under the guise of wanting to discuss the membership terms). Here's a thought: Put the membership terms and FAQs on your website so members who know how to read can have help at their fingertips. The calls usually come when I'm at work and because of the language barrier, it is difficult to understand the reps. Needless to say, we're now at a point where we're trying to book our first international trip with UVC (never rec'd information after I signed up for the RCI membership so have no clue how much we could have saved on domestic trips), and I'm not feeling confident in UVC's ability to offer anything special from what I've found on Expedia or AMEX travel. Seriously regretting this decision and my intelligence for being talked into this. I wish there was a way to cancel, especially for members who have yet to reap any benefit.

My husband & I did the presentation at Dreams Vista with Ian, what we thought was a decent presentation quickly turned bad. Ian was young and vibrant- we conversed well with him during the presentation. He then brought Kaila to the table to talk "money" and she was nothing but aggressive! We respectfully declined multiple times explaining why it didn't fit us. Then Ian & Kaila gets up and another lady sits down. Not once did she introduce herself. She tried to through "better numbers" at us. Once we declined again with her she begin to tell us we were rude, stating "I've been doing this for many years your can't scare me". She began to tell us she was cooperate manager and we made her staff uncomfortable. Not once did she speak to Ian & Kaila in the mist of them presenting to us so where did she get that information? She threatened to call security when we told her she was a liar . Horrible people. Made us feel better on our decision not to buy into this scam when they showed their true colors. Once we left we looked up reviews for them and I have yet to see a good review.

Super shady sales practices. The pressure to buy into their shady membership is terrible.

This is a 80's way of doing sales. No one will give you $23K or $15K upfront for a nicer room and some vague perks. It's hard to understand what they offer to be honest except a nice room and early check in/out.

The fact that this resort has no problem harassing its customers (we're already paying $600 a night) for exorbitant membership plans is low class and disrespectful.

The fact that even with paying the full price, we had to suffer this presentation otherwise we couldn't access the preferred member areas which basically was the major part of the hotel and pools and restaurants was outrageous.

So, you mean to tell us that we're paying $600 to hangout in the lobby?

Anyways, Secrets and AM chain lost us for good. We'll never come back anywhere near this chain. I'm shocked Hyatt bought them...

After much persuasion from sales person... My spouse and I purchased contract with uvc. The uvc misrepresented who they really were through deceptive and fraudulent sales and unfortunately we fell for it and thought we were getting much more than just a 25% discount. After much review of contract which was emailed with our signatures on paperwork we never saw or agreed to... We contacted uvc to cancel our contract at any time. We tried to cancel since day one and called them several times we were told we couldn't cancel. After many attempts were sent to quality assurance and have yet to have any results! We were told we would have to pay 50% of our total to cancel... Which is crazy. Our first payment is not even due yet and we have already paid down payment. I would like to join the class action lawsuit.

We signed up for the vacation club after being pressured for 4 hours on 12/14/2021. They told us that we would not be allowed to get this offer again for 7 years and that we had to sign then and there. After 4 hours of being stuck in a room we felt completely pressured and coerced into getting the membership. My husband and I discussed it for the remainder of that day and had some serious regrets and we felt like we got conned into something we did not really want. When we went back the next day to cancel we were told there is no cancellation to the program and that once the contract was signed that was it and we needed to pay the remainder of our balance. So we didn't press it. However, after returning back to the states and have the opportunity to do more research we have now discovered we had 5 days to cancel the contract. This was NEVER discussed or told to us, nor were they honest when we went back the next day.

I had a booking for Zoetry Villa Rolandi for January 2022 with my wife. I have a platinum membership. Unfortunately and tragically my wife was diagnosed with a terminal illness. I had to cancel the trip. I asked them to consider my situation until she recovers from her illness. This would take several months. The lack of human response and treatment received was beyond words. I was given an extension of one month to book again and no further cancellations were possible.
I explained and provided a letter from the treating physician requesting a longer extension. It was refused. There was no one to talk to. They said that they escalated my request to the highest level. I could only speak to supervisors. I would not recommend anyone to buy a membership in this company. It is a scam with dreadful customer service. I pleaded with them and made several calls with no changes made.

I would like to join the class action lawsuit. I've contacted UVC with issues I have regarding my contract. I have yet to receive my RCI membership. I asked to cancel my membership and I have yet to receive any of the services. There has been multiple issues with the bookings. I booked a hotel with my lifestyle collection and upon arrival to the hotel they never received my reservation .

After much persuasion from salesman...My spouse and I purchased contract with UVC while staying at Dreams Jade 9/25/21. The UVC misrepresented who they really were through deceptive and fraudulent sales and unfortunately we fell for it and thought we were getting much more than just a 25% discount. After much review of contract which was emailed with our signatures on paperwork we never saw or agreed to... we contacted UVC to cancel our contract within 30 days. We were sent to Quality Assurance and have yet to have any results! We were told we would have to pay 50% of our total which was 47, 000 to cancel... which is crazy. Our first payment is not even due yet and we have already paid 14, 000 down. We need help. Contact [protected]@gmail.com.. thank you

We had Premier Nights that supposedly experienced - but of course the sales person told us that they last the 20+ years of the contract. Due to the global COVID pandemic some remaining nights expired but I had no idea that they were set to expire. I tried to get them restored and found that UVC was completely insensitive to the realities and complications of international travel. Hmm… wasn't the border closed? Weren't people dying? Spoke with UVC Supervisor Carlos Galue and he asked me to send documentation of COVID … isn't that a violation of HIPPA laws? I find UVC to be unethical in business practices and completely tone deaf to the realities we are living in… I simply wanted to have what I fully paid for ($30, 000) and some grace and understanding of the past 18 months. This may be the only company and customer service I encountered who has been so rigid and out of touch. That speaks volume to their culture and the value they place on customers. When asked to speak to someone above Carlos he told that he was the ONLY person that I could speak to! Is Carlos the King?

When we upgraded in June of 2021 at the vine we were promised the fly away and the fee was waived. When we called to get the information we we told it was not on our contract. This was a bait and switch. We specifically upgraded for that because we already had purchased the club. We were told if we sign on that day only we would receive the fly away as an added bonus. Our member number is SV1007609. Jeff & Charmaine Bailey

We received a $500 Cruise Reward card in the mail from Lifestyle Collection. When calling to inquire about the card I was transferred to ‘Micheal" at [protected] Ext 4612. Unexpectedly it turns out Michael is a Salesman looking to convince us to upgrade our two year complimentary membership. My husband was not home at the time and would not agree to purchase this upgrade until we could discuss this together. ‘Micheal' claimed in order for us to receive this ‘deal' it had to happen now. He then offered that I give them my credit card for half the payment and call back within that same day if we decide we didn't want to make this purchase, he would cancel no questions asked. After my husband returned home, we discussed the cost, etc… we decided this would not work for us. I called ‘Michael' back asking to not charge my card. He insisted on talking to my husband, and I continued to ask for the cancellation. He became rude and frustrated at that point. I asked him to confirm that this is being cancelled. He said yes and then hung up. The charge for $1599 was charged to my card despite me being told it wouldn't be. I filed a dispute with my credit card company. The investigation came back that I am responsible since there was no evidence of cancellation on your side.

I was just locked out of my UVC Lifestyle Collection access because my UVC contract expired 11/2021 (NLX-000493). I was told the two are TOTALLY SEPARATE and that I could belong to one without the other. After investing thousands of dollars in UVC Lifestyle to become a "lifetime member" (with at least five active certificates) and thousands of dollars in "savings credits", I no longer have access to any of it! Several phone calls have been unfruitful, including a CSR stating he would escalate to a supervisor and call me back with an update... still waiting on that return call. I was told to call the UVC parent company, which I did. They told me "Ma'am your contract with us has expired. There is nothing we can do to help you." (This was the answer I received REPEATEDLY regardless of the question.) I called again today and was transferred to Customer Support, who basically reiterated all of the above, stating "Ma'am, your contract with UVC Lifestyle is tied to your UVC contract. If this is cancelled, there is nothing we can do to reinstate your benefits!" Additionally, I am STILL MAKING PAYMENTS (thru UPLIFT.com) for these benefits! I am at this point, very frustrated with this SCAM because I am told I have no recourse. I am on the hook for the total of $5414.75 and I have NO ACCESS TO THE BENEFITS I HAVE PAID FOR! What do I do?

My husband and I signed up 3 days ago we cancelled within the 5 day period. This Mexican Scam is the worst. Even during our 5 day period of cancellation, we dealt with them is a nightmare. They will send you to many different departments. They promise to send you cancellation notifications etc. Up to now day 2 dealing with the nonsense. This is what will make tourism go down in Mexico. Do not sign up. Highly frustrating scam. Ruined vacation time and now ruining post vacation time.

This vacation club is a scheme and ripoff. The sales pitch provided to me and my husband was that we could travel to over 1000 Caribbean island and told the places we wanted to see. Low and behold because you don't get to look at the clients website until after signing the contract and waiting a few days (pass the time you can cancel) and realize that you can travel a limited of places with UVC but have to use the partners for the other islands which after the two years cost to retain that partnership. They even stated the price will include lodging and flight but that was a lie as well. Once joining the social media sites I seen several people who was sold and lied to by this place. Yes I paid the registration fee and don't care about that lost as a lessons learn but now they won't let me out of the contract that was sold underneath false pretense. I don't want any one else to be SUCKED into this SCHEME. I would be happy to join in a class action suit as apparently with all the complaints they still won't make things right with the people that Naively trusted that good people still EXIST.

I traveled to Mexico September, 2021 and went to Secrets in Riviera Maya. My boyfriend and I went on the tour and our guide was fabulous! We then went to what I call a bullying session…where we were not only pressured… But then belittled by the gentleman who was angry because we chose not to purchase. Our guide then told us that everything was fine and she was going to get our $250 voucher and walk us to the front to catch our taxi. Then someone who called himself her manager came over and wanted to make sure that everything was OK because we had been upset and felt pressured. He then offered us a discounted rate… For two years and told us we could cancel within 30 days. Feeling a little better about this two-year commitment and the price we said we would try it out. After coming home we have looked and priced different stats and have found it not affordable for our family. I have tried to call multiple times to cancel our membership and each time I am either told that they will call me back, because the wait time is so long, or they simply hang up on me. I spoke to a manager twice who assured me our membership would be cancelled and I'm still receiving bills and "collection" calls although my payment was due 4 days ago. Now every time I try to call someone answers and puts me on an infinite hold… All we want to do is cancel our membership. And supposedly they have the best customer service… But no one will assist us.

My husband and I went to Secrets Royal Beach in Punta Cana for our Honeymoon in March. Of course, while we were there they sucked us into a sales pitch (there went our nice morning) and after much back and forth we were naïve enough to think we had made a decent deal with them. After paying a few thousand upfront and agreeing to a monthly fee, we also secured four (4) weeks at $250 through RCI good for up to 8 people, or a total of 4 hotel rooms. At least, that's what they told us. They really bury the "this is literally only a 25% discount" through their deceit and lies and until you are at home on your own wondering why it still costs so much to book a vacation - do you ever stop to wonder what the heck you really signed up for! A few months later, we receive a call from Lifestyle Collections letting us know it's time to activate... Oh, but we will not be receiving any of the good benefits if we do not sign up for the savings credit etc. Well once you already have put so much money into something, you obviously want to get all you can out of it, so again - we agree to another monthly charge. Well, here we are, trying to book vacations, and what do you know - we can't. Nothing is available, no dates are available, the prices are far cheaper on third-party sites, and wait — what about our 4 weeks with RCI for 8 ppl/4 hotel rooms? It was a lie... They do not exchange for hotel rooms, so they would've never told us this (is what they're telling me). And much like others - they show you a huge map and ask you to point to anywhere in the world... We have it all... Lies again. We feel completely ripped off and scammed out of our hard earned money. I will be filing a complaint with the better business bureau and the only resolution we see is a full refund of what we paid up front as well as what we have paid thus far since March. Please steer clear of this scam at all costs and avoid the trouble we face.