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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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M
10:14 pm EST

UPS the worst customer service, charged me extra only to abandon my parcel

They don't care about customers. They charged me almost $20 only to let me know when I logged in to my online account: "Your parcel is abandoned and will be disposed of or go to lost and found department." I called to ask where is the lost and found department so that I can pick it up. The agent on the phone won't let me know.

I asked them to help update my address where they can deliver the parcel. I have been trying to retrieve it because I need it.
Does that mean or sound like I abandoned the parcel?!

They lied and said that they had been trying to contact me. I didn't receive a single phone call or message from UPS!

They kept telling me to contact the sender or the shipper by myself. Of course, I had contacted the sender multiple times but what can the sender do when the parcel was already shipped out and it's in UPS hands now?!

I contacted them because I needed help to find my parcel and deliver my package. My only hope to find better help. None. No help. Nothing is productive and no further information has been given. No solution is given as to what they can do to help. They kept saying "You need to contact the sender." I don't get it. How difficult or complicated is it for them to understand what I told them: I have already contacted the sender.

I have been contacting back and forth between UPS and the sender/seller. The seller sent me proof that they have contacted UPS and that they have changed my address.
I unwillingly called UPS again (praying something would be better or improved from last time) for an update. Nothing...disappointed but not surprised.

I don't understand. I updated my online account on UPS website and I gave them my alternate address on my online account: UPS My Choice. I tried to request the agent on the phone to take my new address because they said that they didn't see my new address. Instead of taking my new address ON THE PHONE at THAT moment, they kept telling me to contact the seller so that the seller changed the address. Really? I have contacted the sender.

It's been really unproductive and emotionally exhausting. I feel hopeless. I need my package. I paid extra for Express shipping, but I've been waiting for a month. UPS charged me $19 in order to reveal more information that "Your parcel has been abandoned."

Headache. Pain. I will never ever again use UPS service.

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T
1:11 pm EST

UPS ups package delivery

To Whom It May Concern (UPS);

My Amazon package usually ships via Amazon Prime delivered without a hitch by UPS. This particular Amazon package (#1ZX601X80353435393) for some reason is handled terribly by UPS; your organization that exists solely
based on satisfactory deliveries of packages. I'm very hesitant to write
this letter but it seems to UPS no one gives a care so I thought I make it
clear that it is unacceptable for a service organization to not service
their customers at a professional and acceptable level. My package was to
reach my designated location as of January 3rd while I was home the whole
time, the UPS delivery driver decided to place an incorrect address comment in the UPS system. As of today, January 8th, my package is nowhere near my hands or location. The worst part, every time I initiate a phone call to UPS, I am dealt with the utmost disrespect and unprofessionalism that NO CUSTOMERS should EVER endure for wanting their package. For UPS to stay in business in the new year of 2020, UPS must make every effort in delivering satisfactory customer service if not the utmost professionalism.

I hope my package will eventually make it to my specific destination as
I've requested.

Sincerely,

Not Satisfied Customer

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K
10:01 pm EST

UPS ups jan 2020

On the last two occasions ups said that they attempted delivery but nobody home so I waited all day for nothing. I was home all day and they were delivering two pairs of levis, ordered from costco. I'm sure I didn't need to sign for levis and I live in a senior gated community. So they could have left the package on the porch. They never attempted the delivery! I got an email stating that I needed to go to a ups store miles away from me to pick up my package. I've called costco and notified them that i'm canceling payment due to lack of delivery.

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D
9:08 am EST

UPS non-delivery

I'm so sick of UPS and I will NEVER use them again! Christmas 2018 I shIpped a box from FL to IN to my daughter and grandkids and whoever delivered it DEFINITELY didnt pay any attention to my instructions of putting it on the back porch and instead it got left on her frontporch, in broad daylight, and of course it got stolen. I got NO text telling me it had gotten delivered, ket alone 2 days early! So when that Friday came, I asked my daughter if she got the box. Nope! So when I tracked it, it said delivered, front porch, 2 days earlier. Then we figured out it was stolen. It was a HUGE box with over $500 of presents in it. Granted, I did t add extra insurance, so I finally received $120 for the shipping costs. Fast forward to Christmas 2019 and they again screwed up my daughter and grandkids Christmas. The box this year was 1 of 2 big boxes again, only this time I had them shipped to her work because shes in charge of packages there. 1 box of the 2 made it, which was a box to my son and mom in IN. The other box, which was my daughters, was 'lost' although I sent the EXACT dimension boxes to the SAME person to the SAME address and somehow the box was lost. Yesterday I got a call from an Amazon return center saying they have my box and are sending it to UPS. Today its finally in transit to her. I have so much more to this complaint, but you get the just. I actually added extra insurance this year also. I'm now looking into using it at least filling a formal complaint with corporate. This is TWO years in a row that they've has to open an investigation for my daughters Christmas and it literally wore me down this time. NEVER AGAIN!

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S
8:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery of a package and customer support service

Ref #[protected]-package was NOT delivered. After being on hold for over 30 minutes to speak with a supervisor (1-3-20), I was told it's up to drivers whether or not to leave a package. I live in an old house that has 3 separate apartments. It has an enclosed front porch and a back porch. The package could have been left inside either porch. I was told the package was at a nearby UPS delivery store. It was not; this was Friday; they said it would be re-delivered Monday. That is unacceptable! I called back at 8:00 PM Friday night and was on hold for over 25 minutes and was told again since it was an apartment, the driver didn't feel comfortable leaving it. There are 2 ENCLOSED! porches. How could he not leave the package. I've been here 18 months and have had dozens of packages delivered. What was the problem with UPS that they couldn't leave it on the porch. Horrible delivery service and horrible customer support service - the worst!

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C
5:47 pm EST

UPS driver delivers to wrong house

It's been 2 times now in 2 weeks that my UPS driver dropped my pkg to
404 Southwick St when my address is
406 Southwick St. Latest pkg was tonight around 4:30pm. Unlike last time, calling Amazon claims, etc, I looked at my neighbor's porch and there is was! My house has visible # on it and so does my neighbor. Am I supposed to stop using Amazon now cause u cant deliver correctly? I am expecting 2 pkgs tomorrow from Amazon, lets hope driver puts on correct porch this time!
Cheryl Reiss
406 Southwick St
Raritan, NJ 08869
[protected]

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T
10:01 am EST

UPS ups does not knock

There should be a zero star rating just for UPS. Never had a good experience with this company. Most recent misadventure my wife worked from home for the day, waiting for an expensive & important package that was signature required (sender chose the shipping company, we would never have willingly given UPS the business). She looked up to see the brown truck driving away, and found an 'infonotice' sticker on the door. There is no way she missed a knock on the door, and even less chance that our two dogs, who bark at a leaf falling in the neighbor's yard, wouldn't have heard it. Called customer service twice to try and get a second delivery attempt, was told I would get a call from local distribution center. You know neither happened. Worst company I have ever dealt with. This is why I always ship with USPS Priority Mail. Cost is less, speed is better, and the Postal Service actually tries to deliver your packages.

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T
10:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS ups shipping

UPS Is the most garbage package delivery service I have dealt with in my life. I recently had a packaged being shipped to me and I was notified that an incorrect zip code was corrected and that the package was continuing on its way. I tracked the package the entire way up until the day of delivery when it was in the next town over. At this point, I received an email that the package could not be delivered and was being returned to sender in California... I live in Connecticut. I called UPS to inquire about it and was told that though the address was correct in the system, the label was still incorrect. Wtf?!? So what exactly was the point of changing it in the system if this would not be able to impact the delivery of the package?!? Furthermore, I was never notified by UPS or the sender that there was anything that I could do or needed to do before hand, else I would have done so and saved all this time of having the package sent back to the sender. I asked to speak to a manager and was told that I had the option but that I'd be told the same thing. It was suggested that I call the shipper to request that they divert the package. The shipper told me that this was false because UPS had already marked the package to be returned to sender with a new tracking number and so forth. So now, my package, which was allowed to come all the way to the town over from me, is being sent back and absolutely no one can do anything about it.

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E
9:18 pm EST

UPS ebay shipment

Tracking number 1ZXA36220379475015 shows last scanned and in Lenexa, Ks on December 11, 2019, this is Jelly in jars that should not freeze, seller would not find out why not delivered, so I am complaining for myself. address to be delivered to Ellen M. Kincaid, 2018 Holman St., St. Joseph, Mo [protected] text is fine. I would appreciate my items if they are not damaged, if they are, please issue a claim to seller and they can replace or refund my money

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M
12:11 pm EST

UPS driver roosevelt bruno

This is Chevrolet dealership that receives many package through UPS — This morning I was at the Parts Department window with a internal problem and your driver interrupted forcing his way to the front when told to wait minute he proceeded to try to go around me to get to the person I was in a conversation when told to wait again he became rude and still pushing — I asked his name and where to call and make a complaint — I called got a Brandon on the phone who acted just as rude about the problem, would not listen told me to call back when I wasn't so upset — his altitude was what added to problem all he had to say was thank you he would speak to driver — He was very obvious letting me know he did not care one bit about my call — I run the local Chevrolet dealership and I often take packages to your local center and everyone is always polite _ I am shocked but the mannerism and lack of concern by the driver and Management — Brandon was the contact at the center. Mike Dallett GM Docs Chevrolet [protected]

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E
1:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UPS delivery truck damaging driveway

Dec 28, 2019. Delivery to 10394 Holt, Chapel Hill, NC 27517. The truck came down the driveway to leave a package by the front door. Sometime between maybe 9:00 AM and 1:00 PM. Something on the chassis of the truck scored the concrete driveway and the decorative stone in three places; literally scratching the concrete and stone. And the truck then left black tire marks on the way out. Only one package was delivered, so there is no question it was a UPS truck. Attached are four pictures. Three show the damage. One is of the label of the package that was delivered.
I would like to be reimbursed for the cost of repairing the stone and concrete. And I would like to ask that UPS agree not to drive trucks on our driveway ; and to walk from the street to the front door.

[name removed]
[address removed] 27517

[protected]@gmail.com

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Resolved

This site is a waste of time. Getting anyone to respond is like pulling teeth.

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S
1:46 pm EST

UPS lost package

My daughter's wallet was lost or stolen on a flight from NY to CA. Her partner sent alternative ID by overnight delivery so that she would have ID to travel back to NY. It was sent on 12/21. Forget overnight delivery--It did not arrive here in CA at all before she returned to NY on 12/25.

I tried to submit a claim on her behalf and the site instructed me that the package had not arrived at a UPS facility so no claim could be made. So-reluctantly- I called UPS and they agreed to open an investigation. I told them that at a minimum, they needed to refund the fee for shipping immediately; clearly they'd breached their contract to ship the item overnight. Then they told me that any refund or claim had to go through the UPS store from where the package had been shipped. They are attempting to assert that the contract was with the UPS store not UPS. Nice try. Big surprise the UPS store is not agreeing to pay fees associated with acquiring a new id if necessary because "we sent it and did what we had to do." The store is processing a refund which they claim will take 10-15 days. Everyone at UPS insists there is no way to expedite that claim. Since I've had a refund expedited in the past I tend to doubt the veracity of that statement.

Unfortunately this payment was done by debit card. I urge everyone reading to make all charges by credit card if at all possible. I have advised my daughter to dispute the charge but it's much easier and more automatic if you do it by credit card. This is a no brainer and the charge would be reversed instantly. In this case, the payment was taken directly from the bank account and my daughter may get stuck waiting the full 15 days for this refund.

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Update by susanco
Dec 26, 2019 1:49 pm EST

Just FYI in case it's not clear, as of today, the package is lost somewhere in the state of origin.

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J
1:24 pm EST

UPS late delivery

Last Tuesday (12/17) I paid $34.93 for 2-day delivery to Florida. It was delivered yesterday (12/23). Tracking # was 1ZWA75820244533003. I should get a refund.

John Lundy
1408 Morning Crescent St.
Henderson, NV 89052

email:[protected]@yahoo.com

Maybe next time I should use Federal Express for my shipping needs. I can understand missing a day or two, but missing the target by 4 days is too much.

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I
IsThisRealLife
, US
Dec 24, 2019 9:00 pm EST

Hi, I’m a claims administrator for my company. Per UPS.Com, they incorrectly sorted the package. You should escalate the issue to a manager and get a refund.

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I
12:19 am EST

UPS request to hold package at ups for pu not done

I made a request yesterday for tracking # 1zy873f1034 1662111 to be held at a ups store on s. King rd.in san jose, ca for me to pu & got a confirmation for the change in delivery. I made the same request on tracking #1z81f0y30341990404 at the same time & was able pu today at the designated store. I inquired about the package in question at the store & the clerk could only tell me it was out for delivery. A few hours later, I got email notification that it was delivered to the resident address instead. I called customer service & was told that they show change only being received today, too late to correct. I said that I got confirmation yesterday for both packages! I asked for the package to be picked up from resident address and deliver to ups store per my original request but was told not possible. I'm being inconvenienced by ups error and this is very terrible customer service. The rep said that the only solution is for the package to be pu and returned to sender... Which would create another problem for me! I tried to correct the delivery address before these packages were sent out for delivery. But i'd been given the run around by both the merchant shipper and ups and neither could help me! I'm very angry and upset that ups isn't stepping up to correct their own error and satisfying a simple customer request like mine!

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A
6:23 pm EST

UPS ups refuses to deliver in northern ontario

FALSE ADVERTISING & FAILURE TO PERFORM ON A CONTRACT.

UPS Guarantees the following on their website for the UPS Worldwide Saver Service to Canada from the United States.

UPS Worldwide Saver

International express shipments with guaranteed end of day delivery

Next business day delivery by the end of day to Canada
Second business day delivery by end of day to Mexico and major metropolitan areas worldwide
Day-definite delivery by the end of the business day to other locations worldwide, depending on destination
Door-to-door service with in-house customs clearance
Up to three delivery attempts

TOTAL BREECH OF CONTRACT. I ordered a package from the US to be sent to Sudbury, Ontario, a substantially populated city in Northern Ontario. UPS took the package to it's depot in New Hope, and refused any delivery from there. They made NO ATTEMPTS to deliver to the verified address. They refused to provide an address where the item could be picked up. They refused to tell me the location of the package. And after dealing with their RUDE customer service agents, wasting my time & raising my blood pressure, they updated their website that the "Customer Refused Delivery", when THEY REFUSED TO DELIVER.

It's time for a CLASS ACTION LAWSUIT. False Advertising. Breech of Contract. Unjust Enrichment.

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J
8:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS ups store employee

This is regarding UPS store (address - 39962 Cedar Blvd #3363, Newark, CA-94560). Incident date - 18-DEC-2019, Time - around 5pm PST. Employee name - Indee (Andy). That guy refused to give his proper name. Horrible service, extremely rude and unprofessional person. They should close the store or find a new worker. Please try to address the issue with this store. I went to the store 8 times to return amazon items. All the time that person came up with some excuse and did not take my parcel. His printer is always out of service to print amazon label. When I went with amazon label, he had issue with box, when I went with box, he had issue with packing. It would be better if they close the store because this lazy guy could be racist as well.

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D
5:11 pm EST

UPS Driver rude

I wasn't home to retrieve package my mother was she saw ups driver down the street ask him if he a package for the address listed he said n a rude was yes but i'm can't give it to u my mother stated well if I go home can u he said no you not david I called in to speak with a supervisor from the 800 number she she an urgent message to the driver supervisor were I still haven't received a call that was 4hrs ago I just called back in because the tracking info now say my address is wrong no driver showed up at my house n now I have to wait for a supervisor to call me back n wait to monday for my package

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R
4:18 pm EST

UPS delivery

I live in New Paltz, N.Y., we had a major snow storm a couple of weeks ago and I tell you your driver parked and walked up my 430 ft. driveway to deliver to my door, he is to be commended. In contrast my last two deliveries were left at the bottom of my driveway that has been cleared and if that driver can't drive up it he needs to turn in his license, I was a truck driver for over thirty years so I know what I am talking about. The first delivery from the second driver was my insulin, you tell me what if someone stole it, next was a very large package also left at the bottom of the driveway, I had to put it on top of my vehicle, I am disabled and hurt my back and ended up in the emergency room. This driver has no pride is his job performance and should be reprimanded. With packages being stolen every day leaving one 430 ft. from the house is not good business. I f this practice keeps up I will direct anyone I deal with to ship with anyone but you. I have known many of your drivers both city and long distance and pride in the industry in waning . I hope you will address this issue promptly.
Richard S. Lecesse Sr.

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M
11:47 am EST

UPS Non-delivery of packages and fraud at the facility.

UPS never delivered 3 packages at my address. For days the Yorktown facility keeps posting on the shipment progress page that my packages have been delayed due to the weather or that they are in transit or that they are out for delivery. All factual lies. I have called the 800-742-5877 dozens f times and they keep stringing me along but will not resolve the problem. The shipper-Macy's- cannot replace the merchandise until the facility is honest enough to post that the packages have been lost. Instead the facility keeps posting that the packages are out for delivery or in transit.
I know that they are lying because 2 of the packages were delivered to a different address and the resident of that house was kind enough to deliver them to me. However, it appears that the driver never scanned those 2 items as delivered. For one of the items the resident brought overI keep getting notifications every day that the item is either in transit or out for delivery. Since the driver never scanned the item as delivered the UPS facility has no way to know that the item was delivered to an incorrect address and is posting lies. For the second package that the resident brought over, there is a posting that it was delivered at 9:46pm to an address in Somers, NY. Quite interesting since I live in Mohegan Lake, 20 miles away. So that entry is fraudulent. The resident who brought that package to me stated that the UPS driver came a little after 3:00 pm. This brings me to the item I have not received. It stands to reason that the third item was also misdelivered. All three packages were scanned by UPS at the same time and loaded on the same vehicle. But, since this third item was an expensive The North Face coat whoever it was delivered to got a nice present at my expense. Unless the driver stole it as one of the other boxes I received had obviously been tampered with. Macy's cannot replace the coat until UPS admits there's a problem with the delivery. But they just keep stringing me along by saying it's in transit or out for the delivery. Needless to say the item never arrives. I am at my wits end.

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M
2:23 pm EST

UPS late delivery due to ups

track#1Z0845470142608491 was not delivered on time and due to that I lost my client and cost of $ 96.00 for 2 posters that were for an event. Client should have recieved it 12/09/19 Monday 10:30 AM the event was Tuesday early afternoon. The package was delivered 12/10/19 Tuesday @ 7:12 PM, so by the time it was delivered the event was over.
Held up because of address correction but the address was correct and did not need an update address. Please see attachments. UPS did not help me with this I was on hold for almost 25 mins waiting for supervisor. The address modification was not needed and was UPS fault. Who pays for the $ 96.00 cost that I have lost (also lost my client) due to UPS negligence of holding up delivery. My cost for package was $ 96.00 and shipping cost was $ 29.25. I appreciated it if someone other than UPS supervisor can help me on this.. UPS can credit me the delivery amount because it was totally thier fault but why I can't be credited for the cost of posters that was for an event? If UPS was just delayed and or late due to weather I can understand because it is not guaranteed but it was held up due to UPS fault.
Elle Esse Group
Marialyn Wood [protected]@elleessegroup.com
212.355.4970
ups acct#44528X

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.