UPS

I wasn't home to retrieve package my mother was she saw ups driver down the street ask him if he a package for the address listed he said n a rude was yes but i'm can't give it to u my mother stated well if I go home can u he said no you not david I called in to speak with a supervisor from the 800 number she she an urgent message to the driver supervisor were I still haven't received a call that was 4hrs ago I just called back in because the tracking info now say my address is wrong no driver showed up at my house n now I have to wait for a supervisor to call me back n wait to monday for my package