SUBMIT A COMPLAINT

United Parcel Service of America [UPS]improper treatment of a customer

1
R Aug 14, 2018 Review updated:

11:30 AM Tuesday, August 14, 2018 I went to the UPS Outlet in the Rotunda of Baltimore Maryland to ship a package. First, I was delayed by a system that was frozen. Then the barrista from Starbucks came with free coffees for the 2 employees to sample. Both the man and woman were more interested in sampling these new coffees than helping take my package, weighing it and giving me the charges. After being passed from the woman to the man, I was mad. More delay while coffee was discussed. Finally, I was measured and weighed by the man, who gave me a charge of approximately $54. I inserted my MasterCard Gold in the slot but the attendant was not ready. Finally, the machine was prompted and I inserted my card. It was rejected because it was a debit card. I had no other and now had been trying to weigh and pay for over 10 minutes. I took my card and my package and in no uncertain and angry terms said I would never use UPS again. I was told by the male employee "When don't you just get out of here, [censored].", which he repeated. I told him "F... you." and he said in turn "F... you, too." I left, never to return to your business where I have been a customer for as long as you have existed. Your services apparently are now shameful. Robert O Randle

Responses

  • 9w
    9wood Aug 14, 2018

    oh yes ups where your just a atm to them and they do what they want with no accountability

    0 Votes

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