The complaint has been investigated and
resolved to the customer's satisfactionResolved United Furniture Industries — defect in cuddler recliner?
resolved to the customer's satisfaction
I got an "ashley" sofa and loveseat at big lots 3 years ago which i thought was actually made by "ashley" but if you read the fine print (Which i discovered today) it is actually made under license *from* ashley and is made *by* united furniture industries. This was the biggest piece of crap living room suit that i've ever seen. After 1 year of use the microfiber was looking worn. Plus the springs on the couch let loose on 1 end after i got on my knees to look out the window. Not too soon after the spring incident, my 9 year old daughter climbed up onto the love seat to open the mini blinds and we heard a cracking noise. Sure enough, the spring had let loose on the love seat as well !!! Not to mention that in the store the couch was all nice and fluffy feeling but the materials did not hold their "fluff" and the arms on the couch quickly went flat. I paid 600. 00 for the set on sale.
The way i found out about the "made under license" deal was that i saw a simmons sofa and loveseat set at big lots today and decided to do my "homework". I researched the net and found the disclaimer on big lots website "fabric by simmons. Made under license from simmons by united furniture industries".
This furniture is c - r - a - p and furthermore, i will never ever buy furniture of any kind at big lots again. It may seem like a good deal but when you figure in that it's only gonna last 1 year, the deal isn't so great !!!
My parents bought a lazy boy set 5 years ago and it still looks and functions just as good as the day they brought it home. They paid 2000. 00 for 2 recliners and a sofa that reclines but it has lasted !